supervisory skills -...
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Supervisory Skills C E R T I F I C A T I O N P R O G R A M
MASTER CRITICAL SUPERVISORY SKILLS – BEGINNING JANUARY 10, 2019 Hyatt House Oak Brook | 210 W 22nd Street Oak Brook, IL 60523 | www.cepnetwork.com
Supervisors and Managers Emerging Leaders Department Directors
HR Staff Business owners
Who Should Attend?
The curriculum for this 28 - hour program was designed by a “task force” of local business and organization leaders.
Faculty & Program Info:Regional Director:Leslie Abrahamson: (630) 234-0164Email: [email protected]
Curriculum Director:Wallace Long: (228) 424-2956Email: [email protected]
Program Format
Participant Certification:
Program graduates will receive their “Supervisory Skills Certification”
certificate appropriate for inclusion in their personnel file.
Highly interactive sessions Relevant to all types of Business, Manufacturing, Hospitality, Healthcare, Retail and Non-Profit organizations Results – driven programming that will change behavior Create cohesive teams to increase productivity Ongoing resources for long-term success Special “In House” options available at your facility. Call (228) 424-2956
wwwcepnetwork.com
7 x 4= 28
Managing Difficult Employees
Concrete Practical Skills for Supervisors
& Managers
Leadership Principles
Developing Trust
Joint Accountability
Communication Skills
Setting Limits
Team Building
Mentoring &Teaching
Difficult Conversations
Rewarding & Motivating
Program Objective: Equip your team with the practical tools and management skill sets required to create long term cultural changes and achieve your organization’s “Desired Results”.
www.cepnetwork.com
Class Schedule (8 am – Noon) + Program Content
10JAN
2019 Transitioning from the “Front Line”
to Supervisor or Manager Becoming the Manager They Fight to Keep “Principle-Driven Leadership” Redefining Your Role & Responsibilities Leaving Some Things Behind Loyalty, Integrity and Commitment
24JAN
2019 Core
Supervisory Skills 10 Critical Skills Delegating, Goal-Setting, Motivating Collaborative Discussions Teacher vs. “Teller” Rewarding My Team
07FEB
2019 Developing a Culture
of Accountability Joint Accountability Principles Becoming Proactive vs Reactive Building an “Accountable Team” Defining Non-Negotiables
14FEB
2019 Supervising
Difficult Employees Conducting Difficult Conversations Critical Behavior Principles Setting Boundaries & Limits “Harnessing” Harmful Workplace Behaviors Confronting Collusion
28FEB
2019 Communicate Like Your Life
Depends on It Applying the “DISC” Personality System Core Communication Skills Communicating with Different Personalities Do “They” Really Understand Your Message
13MAR
2019 The Power of Trust
on Your Team Why You Need It How to Keep It The Economics of Trust Developing a United Front The Trust Cycle
27MAR
2019 Customer
Service Core Customer Service Principles Your Secret Weapon - Customer Alignment Who is Your Most Important Customer Internal and External What Do Your Customers Really Want From You
Personal Development PlanParticipants will create a customized Personal Development Plan to implement in their workplace to establish long-term positive changes in your organization’s culture.
www.cepnetwork.com
Hyatt House Oak Brook | 210 W 22nd Street Oak Brook, IL 60523 | www.cepnetwork.com
Registration Fee: $1,250 (per person) $1,175 (Three or more from the same organization) “In House” options at your facility available.
Call (228) 424-2956 for details.
Participant Information:
Participant Name: ________________________________________________________________
Business/Organization: ____________________________________________________________
Phone: ______________________ Email: _____________________________________________
Address: ________________________________________________________________________
City: _____________________________________ State: ________ Zip Code: ______________
Please include additional participant names on separate attachment Registration & Payment Method Tax I.D: 64-0844253Phone: 630.234.0164
FAX registration forms to: 866.929.1217
Email registration forms to:For questions, contact Leslie Abrahamson, Regional Director [email protected]
Online registration at www.cepnetwork.com
Make checks payable to: Continuing Education Productions, Inc.Purchase orders accepted
Mailing Address:Continuing Education Productions, Inc.P.O. Box 383St. Charles, IL 60174
Credit Card # ____________________________________
Security Code: ____________ Exp. Date: ____________
Card Billing Address: ______________________________
________________________________________________
City: ____________________________________________
State: ____________________ Zip: _________________
Card Holder: _____________________________________
Signature: _______________________________________
Supervisory Skills C E R T I F I C A T I O N P R O G R A M
Certification Series Begins: Thursday, January 10, 2019 Please fill out this form and email with payment information to [email protected],
fax to 866.929.1217 or register online at www.cepnetwork.com
Classes Conducted At:Hyatt House Oak Brook 210 W 22nd Street Oak Brook, IL 60523
Hyatt House Oak Brook | 210 W 22nd Street Oak Brook, IL 60523 | www.cepnetwork.com