superoffice crm · pdf fileoracle 12c oracle 11g oracle 10g note! the superoffice database can...

SuperOffice CRM Sales & Marketing Win

This document includes the detailed system requirements for SuperOffice Sales & Marketing.

Note!This especially applies when running SuperOffice in a Citrix and Terminal server environments where users share memory.Actual requirements and product functionality may vary based on your system configuration. Enable Clear Type Text on all clients running CRM 7 for the best user experience.* The computer generating the prototype must support the clients version of SQL Express.

Client

Processor: Intel ® 1.8Ghz (x86) or (x64) AMD ™ 1.8Ghz (x86) or (x64)

Memory: 2 GB

Operating system: Microsoft Windows 8/8.1 (32bit) or (64bit) Microsoft Windows 7 (32bit) or (64bit) Microsoft Windows Vista (32bit) or (64bit) Microsoft Windows XP SP3 Network: TCP/IP-network with less than 10 ms response time

Database - Travel (offline): Microsoft SQL Server 2008/2008 R2 Express * Microsoft SQL Server 2005 Express * Sybase 12 (Built-in)

Browser - Web panels: Internet Explorer 11 Internet Explorer 10 Internet Explorer 9 Internet Explorer 8

Microsoft Office (x86 and x64): Microsoft Office 2013 Microsoft Office 2010 Microsoft Office 2007 Microsoft Office 2003 SP3 (x86 only)

SuperOffice Mail Link: Outlook 2013 Outlook 2010 Outlook 2007 Lotus Notes 7 Lotus Notes 8 Lotus Notes 9

SuperOffice Ribbons: Microsoft Office 2013 Microsoft Office 2010 Microsoft Office 2007

Requisites installed Microsoft .NET v. 4.0 SP1 (as a web download)by client installer: VSTO 2010 runtime (32bit or 64bit) for Ribbons on both Office 2007 / 2010 / 2013 Visual C++ 2010 runtime for x86 (version 10.0.40219.1) Reporter runtime (version 9.0.30729.17)

SuperOffice CRM - Sales & Marketing Win

Driven by a passion for customer relationship management, SuperOffice is one of Europe’s leading suppliers of CRM solutions to the business to business market. Our software supports the individual user in achieving stronger sales, marketing and customer service productivity.

www.superoffice.com

Database

Vendors: Microsoft Oracle

Database server(s): Microsoft SQL Server 2012 (32 bit) or (64 bit) Microsoft SQL Server 2008 (32 bit) or (64 bit) Microsoft SQL Server 2005 (32 bit) or (64 bit) Oracle 12c Oracle 11g Oracle 10g

Note!The SuperOffice database can run on existing database servers (stand-alone or clustered)For detailed hardware requirements for the database servers, please read the requirements from the database vendors.

Server

Server Operating System: Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2008 (32bit) or (64bit) Microsoft Windows Server 2003 (32bit) or (64bit)

Document Archive: File share on a server to store documents and e-mails archived in SuperOffice

Protocol: File share uses standard SMB port 445

Distribution: All client files (MSI) are installed on the server along with the database configuration tool dbsetup.exe Disk space: 250MB for clients files with all languages 1GB document archive*

Note!The SuperOffice server is now only used for hosting the client files and document archive.There will not be any SuperOffice installation on this server.For SuperOffice Integration Server, you need SuperOffice Sales & Marketing for Web. Please see separate system require-ments for Web.

*The size of the document archive will vary depending on the amount of users and documents created from SuperOffice. Size the disk space according to your own business needs.

SuperOffice CRM Sales & Marketing Web

This document includes the detailed system requirements for SuperOffice Sales & Marketing.

Note!Actual requirements and product functionality may vary based on your system configuration and number of users.Audience do not support remote web services and must use the web service installed with the product.* There are performance issues with this version of the operating system, we strongly recommend upgrading to a newer version.

Web Server

Processor: Intel ® 3.0Ghz Dual or Quad Core (x86) or (x64) AMD ™ 3.0Ghz Dual or Quad Core (x86) or (x64)

Memory: 3 GB

Operating system: Microsoft Windows Server 2012 R2 Microsoft Windows Server 2012 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2008 (32bit) or (64bit) Microsoft Windows Server 2003 (32bit) or (64bit) *

Network/Brandwidt: The preferred bandwidth for the web servers should be 1 Mbit/sec for all installations up to 50 users. We estimate the individual user’s bandwidth consumption to add up to average of 20 Kbit/sec.

Internet Information Server: Microsoft IIS 8.5 Microsoft IIS 8.0 Microsoft IIS 7.5 Microsoft IIS 7.0 Microsoft IIS 6.0

IMAP: Port 143 or 993 (SSL) must be open between the web and e-mail server.

SMTP: Port 25 or 465 (SSL) must be open between the web and email server.

Requisites: Microsoft .NET 3.5 and v.4.0 Local administrator rights (installation)

SuperOffice CRM - Sales & Marketing Web


www.superoffice.com

Database




Client

Browser S&M web 7.5 / Netserver 7.web Extensions (TrayApp) Internet Explorer 11 x x Internet Explorer 10 x x Internet Explorer 9 x x Internet Explorer 8 x x Chrome Win x x Firefox 20+ Win x x FireFox Mac x x* Safari Mac x x*

Memory: 2 GB

Note!SuperOffice Sales & Marketing web will run on Mac, though with some limitations.* Cross table reports not supported.

SuperOffice Customer Service

This document includes the detailed system requirements for SuperOffice Customer Service.

Note!Actual requirements and product functionality may vary based on your system configuration and number of users* There are performance issues with this version of the operating system, we strongly recommend upgrading to a newer version.

Web Server


Memory: 3 GB


Network/Brandwidth: The preferred bandwidth for the web servers should be 1 Mbit/sec for all installations up to 50 users. We estimate the individual user’s bandwidth consumption to add up to an average of 20 Kbit/sec.



SuperOffice Customer Service


www.superoffice.com

Database




Client

Browser: Internet Explorer 11 Internet Explorer 10 Internet Explorer 9 Internet Explorer 8 Chrome Win Firefox 20+ Win

Memory: 2 GB

Note!SuperOffice Customer Service is a 100% web-based system. Access to the systems is only done using web browsers

SuperOffice eMarketing

This document includes the detailed system requirements for SuperOffice eMarketing.

SuperOffice eMarketing must be available via Internet due to measurement of response to the database. It is the client or IT IT partners’ responsibility to install SuperOffice eMarketing in accordance with the technical specifications.* There are performance issues with this version of the operating system, we strongly recommend upgrading to a newer version.

Web Server


Memory: 3 GB


E-mail/Port: SMTP Server for outgoing e-mail Standard port: 25



Client

* SuperOffice Sales & Marketing Win or web * SuperOffice Customer Service

* The user must have a valid eMarketing license.

SuperOffice Pocket CRM

This document includes the detailed system requirements for SuperOffice Pocket CRM.

Note!For SuperOffice Integration Server, you need SuperOffice Sales & Marketing for Web. Please see separate system require-ments for Web. Actual requirements and product functionality may vary based on your system configuration and number of users* There are performance issues with this version of the operating system, we strongly recommend upgrading to a newer version.

Web Server


Memory: 3 GB


Network/Brandwidth: The preferred bandwidth for the web servers should be 1 Mbit/sec for all installations up to 50 users. We estimate the individual user’s bandwidth consumption to add up to an average of 20 Kbit/sec.



SuperOffice Pocket CRM


www.superoffice.com

Pocket CRM Server

Java: Mobile Information Device Profile (MIDP) v2.0 Connected Limited Device Configuration (CLDC) v1.1

Operating system: iPhone - Pocket client 7.2 (App Store) Google Android - Pocket client 7.2 (Google Play) Blackberry OS - Pocket client 7.1.6 Symbian S60 - Pocket client 7.1.6 Windows Mobile 6.1 - Pocket client 7.1.6

Resolution: Minimum (320 x 480 pixels)

Keyboard: Multitap (12 keys) QWERTY keyboard Soft keyboards (Touch phones)

Network: Pocket CRM is an online application that needs a network from the mobile phone to the Pocket CRM server. All data traffic is compressed and designed to have minimum overhead to save bandwidth. Minimum bandwidth GPRS ( 114 kbp/s ) Recommended bandwidth 3G ( 384 -> 2 Mbp/s )

Documents: Office documents needs supported viewer software installed on device

Netserver: It is recommended to use same Netserver version as 7.Web

IMAP: Port 143 or 993 (SSL) must be open between the web and e-mail server.

SMTP: Port 25 or 465 (SSL) must be open between the web and email server.