supercharging your brand advocacy program: the secrets to making relationships that last - jess...
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Supercharging Your Brand Advocacy Program:
The Secrets to Making Relationships That Last
Jess Skelton, TripIt
@Jess_Skel @TripIt
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This is What We’ll Be Talking About
• Who in the world is this woman?
• Who are TripIt’s brand advocates?
• What’s the value of relationships & how do they fit into your brand advocate strategy
• How to create a relationship action plan to supercharge your advocacy program
Some of our strongest advocates—our employees!
@Jess_Skel @TripIt
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This is Me! All your travel plans in one place
Free mobile app
TripIt Pro monitors flights, points, seats and fares ($49 USD/yr)
TripIt’s social media & content marketing manager
Animal lover, wine drinker, wanderlust haver, & not an actual cowgirl
Attended first TBEX in 2012 (Keystone)
@Jess_Skel @TripIt
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@Jess_Skel @TripIt
Influencers
Users
Employees
EventsEvents
Blog
TripIt’s Brand Advocacy Program
PR
The Anatomy of TripIt’s
Brand Advocates
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Make Meaningful Connections
“Business is personal, and relationships do matter. This is a team sport. You are dependent on others for your success” - Morag Barrett, CEO & Founder of SkyeTeam and author of “Cultivate. The Power of Winning Relationships”
@Jess_Skel @TripIt
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Create a 5 Step Relationship Action Plan to Supercharge Your Advocacy Program
1. Define
2. Identify & Engage
3. Align
4. Measure
5. Extend
@Jess_Skel @TripIt
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Step 1: Define DO define your relationship
objectives
DO tie these objectives back to your business goals
DO get in the right mindset
✕ DON’T have unreasonable expectations
@Jess_Skel @TripIt
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Step 2: Identify & EngageDO look at who’s already vocal
DO find advocates who genuinely interest you
DO remember that business is personal
✕DON’T forget to do your research
@Jess_Skel @TripIt
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Step 3: Align DO ask what you can do for
your advocates
DO provide context and education
DO the heavy lifting
✕ DON’T be impatient
@Jess_Skel @TripIt
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Step 4: Measure DO measure performance
against specific KPIs
DO benchmark & record learnings
DO share takeaways with your advocate
✕ DON’T be discouraged
@Jess_Skel @TripIt
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Step 5: Extend DO have a crypt sheet on all
advocates you’ve worked with
Do gameify or engage when possible
DO celebrate your advocates as often as possible
✕ DON’T lose touch
@Jess_Skel @TripIt
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@Jess_Skel @TripIt@Jess_Skel @TripIt
Influencers – Relationship Action Plan
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@Jess_Skel @TripIt
Employee – Relationship Action Plan
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@Jess_Skel @TripIt
Real Time – Relationship Action Plan
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@Jess_Skel @TripIt