super care user guide - blue crossws.bluecross.com.hk/supercare/guidemember(eng).pdf · super care...

Super Care User Guide (Member)

This material is for distribution in Hong Kong only. The distribution of this material is not and shall not be construed as an offer to sell or a solicitation to buy or a provision of any insurance product outside Hong Kong. Blue Cross (Asia-Pacific) Insurance Limited is a subsidiary of The Bank of East Asia, Limited and a member of the BEA Group. It is not affiliated with or related in any way to Blue Cross and Blue Shield Association or any of its affiliates or licensees.

Super Care User Guide - Member

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Table of Contents

1 About Super Care .................................................................................................... 2

2 Getting Started ........................................................................................................ 2

3 Features Highlight ................................................................................................... 7

3.1 Home Page ..................................................................................................... 7

3.2 Claim ............................................................................................................10

3.2.1 Claims History ..................................................................................10

3.2.2 “EasyClaim Service” Outpatient Claims Submission (for selected

medical policies ONLY) .................................................................................12

3.2.3 Certificate of Insurance .....................................................................14

3.3 Doctor List ....................................................................................................15

3.4 View e-Medical Card .....................................................................................16

3.5 Download Area .............................................................................................17

3.6 Extra Protection (for group medical insurance members only) ........................18

3.7 My Account...................................................................................................19

3.8 Useful Information ........................................................................................20

3.9 Sitemap .........................................................................................................22

3.10 Forgot Password/Login ID ..............................................................................23

4 Tips to Use .............................................................................................................24


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1 About Super Care

Super Care website is a self-service electronic platform exclusively designed for Blue

Cross’ group and individual medical insurance plan members.

2 Getting Started

You can access Super Care website in the following ways:

(I) Type address of Super Care https://supercare.bluecross.com.hk in the browser; or

(II) Scan this QR code; or

(III) Enter from Blue Cross Corporate website www.bluecross.com.hk, click ‘Login” at top

right-hand corner, select “Super Care”.

https://supercare.bluecross.com.hk/

http://www.bluecross.com.hk/


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First Time Login :

Step 1: Click the “First Time Login” function.

Step 2: Input your Policy No., Member Name, Date of Birth.

Step 1

Step 2

Step 3


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You can find the policy no. in the following ways:

Medical Card

Medical Card

Policy Schedule (for group medical policy)

Policy Schedule (for individual medical policy)

Policy No.: H008888.GP Policy No.: H008888.GP

Policy No.: H008888.GP

Policy No.: CX98888.IF


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Step 3: Click the “OK” button.

Step 4: Input New Login ID, New Password, Confirm New Password, Email Address, tick

“” in the box to confirm your understanding of the Personal Information Collection

Statement and click the “OK” button.

Step 4


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Existing User:

Please login with your Login ID and Password directly.

Step 1: Click the “Login” function

Step 2: Input your Login ID

Step 3: Input your Password

Step 4: Click “Member Login” to start

Step 2

Step 3

Step 4

Step 1


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3 Features Highlight

3.1 Home Page

After successful login, you can see your name in the original “Login” position.

2

1

3

4

5

6

7

8

9

10

11


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1. MENU - It lists all features available to manage your account and navigates you to

selected pages.

2. Name – All features of your account will be shown once click your name.

3. Logout - Always logout and close the website after use to protect your information.

4. Language - Switches the language of the website by clicking the icon.

5. Guide – A user guide in PDF format is available for reference in using the website.

6. Claim, Doctor List, Download Area, Extra Protection – Shortcut to review claims

record, search for network doctor, download necessary information and check for

extra protection options.

7. Caring Medical Protection Plus, Preventive Care, Health Tips - Information about

additional medical insurance coverage, health checkup plans and tips for your

health.

It opens the submenu to show features under

this item

It hides features under this item


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8. About Blue Cross - Learn more about us our products and services.

9. Contact Us - Online Enquiry Form is available for enquiries and comments to

improve our services.

10. Legal Notices - Obtain the important notices of the company including Disclaimer,

Privacy Policy Statement and Personal Information Collection Statement.

11. Sitemap – A list of all accessible pages of this website.


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3.2 Claim

3.2.1 Claims History – you can check your personal and family members’ claims

history and number of outpatient visits per policy year. Claims in latest two

policy years are available for your checking. Besides, members of Employee

Medical Contract (EMC) policy can also check the remaining outpatient balance.

Claims History


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Remaining Outpatient Benefits Enquiry


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3.2.2 “EasyClaim Service” Outpatient Claims Submission (for selected medical

policies ONLY) - If the claim amount does not exceed the specific amount

(please login Super Care for details), you can submit your outpatient claims

through Super Care by simply uploading the medical receipts. Otherwise,

original documents should be provided. Besides, you can keep track of your

claims submission history using the claim submission no.

“EasyClaim Service” Outpatient Claims Submission


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“EasyClaim Service” Outpatient Claims Submission - History

“EasyClaim Service” Outpatient Claims Submission


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3.2.3 Certificate of Insurance (for selected policies ONLY)

You can check your personal and dependents’ covered items and benefits limits.

Certificate of Insurance


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3.3 Doctor List

You can search the network doctors by location, specialty or name.

Doctor List


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3.4 View e-Medical Card

You can view your medical card and opt to save the card image for future use if applied

credit facilities. The e-Medical Card can be used in network doctors/clinics only, not

applicable to dental, inpatient and outpatient services in hospital.

View e-Medical Card


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3.5 Download Area

You can download necessary forms.

Download Area


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3.6 Extra Protection (for group medical insurance members only)

Caring Medical Protection Plus provides you an option to top up when you are the

in-force member in group medical policy or offer you a choice to convert to individual

plan without underwriting when you are leaving from group medical policy. You can

submit application online when it is available for you.

Extra Protection - Product Information

Extra Protection - Online Application


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3.7 My Account

You can complete your account information by providing / updating the personal

information under My Account. Not only it enables you to receive medical claim and

policy service related e-notification without delay, but also it helps you reset your

Password and Login ID when you forgot them. Moreover, My Account allows you to

personalise your Password and Login ID, making them unique and easy to remember.

Update Personal Information

Change Password

Change Login ID


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3.8 Useful Information

You can obtain useful information such as Claims Procedures, Frequently Asked

Questions, Health Tips & Information and Useful Links to other websites.

Claims Procedures

Frequently Asked Questions


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Useful Links

Health Tips & Information


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3.9 Sitemap

All available features are listed in the sitemap.

Sitemap


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3.10 Forgot Password/Login ID

Step 1: Click the “Forgot Password” function.

Step 2: Input your Policy No., Member Name, Date of Birth and click the “OK” button.

For account with email address provided, an email will be sent to your provided email

address within 1 day. Please follow the instruction to reset your Password and Login ID.

For account without email address provided, we will send the Login ID and Password

Notification to your/policyholder’s address by post.

Step 2

Step 1


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4 Tips to Use

If you cannot view PDF documents (e.g. Certificate of Insurance) of Super Care in your

mobile devices, you may try to disable the pop-up blocker.

Below diagram shows where to adjust pop-up setting in iPhone/iPad:

Need Help?

For assistance in using Super Care, please feel free to call us on 3608 2988.

Remark: All illustrations in this user guide are for reference only, please refer to Super Care https://supercare.bluecross.com.hk

website for actual presentation and content.

---------- End ----------

https://supercare.bluecross.com.hk/

super care user guide - blue crossws.bluecross.com.hk/supercare/guidemember(eng).pdf · super care...

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