super barcode training camp - vocollect voice picking presentation

© 2010, Vocollect, Inc. All rights reserved. Confidential & Proprietary Information – For Internal Use Only

Voice Drives Significant Business Results

Presented by

Mark Caputo, Territory Representative – South Central Region, Vocollect, Inc.

© 2010, Vocollect, Inc. All rights reserved. Confidential & Proprietary Information – For Internal Use Only2

Voice Basics 101

Leverages a wireless technology environment

Ideal for order selection/picking, forklift, line-loading, cycle-counting, put-to-store, receiving and replenishment applications

Hands-free, eyes-free

Leverages a WMS/ERP/legacy solution


How Vocollect Works

Assignment from WMS transmitted to user worn voice terminal via 802.11b WLAN

Voice terminal translates assignment data into audible commands

User provides spoken responses to confirm actions taken

Responses translated to data

Host system updated

How Vocollect Works

Agenda Topic: Vocollect Solution Portfolio


Understanding the Basic User Experience

SlotLocation

Check Digit


VoiceLink Enterprise ConnectorSoftware Application Integration with Proven and Scalable Middleware

Helps Supervisors coordinate assignments & exceptions

Vocollect Voice transmits responses & sends status of assignments to Host:

Progress

Updates

Exceptions

Assignments are passed to devices running Vocollect Voice, which are Converted into speech and completed

VoiceLink reports on assignments

Progress

Updates

Exceptions

Host Updates Files

Inventory

Financials

Etc.

Host Sends DC Data

Snapshot of DC workers, inventory, locations, etc.

Work assignments: put-away, cycle-counting, selection/picking, etc.


A Business Case for Voice


Framing the Business Case for Voice

Increased Productivity

» 15 - 20% for case-pick

» Up to 50% for piece-pick

» Greater associate “visibility and accountability”

» Batch-picking for multiple orders

Improved Accuracy

» Accuracy up to 99.99%

» Reduces errors by 85% vs. paper

» Reduces errors by 15% vs. scanning

» Reduces auditing and rework

» Reduces returns management

Reduced Operating Costs

» Reduced training time - typically 50% less time

» Voice “directs” workers

» Wide environment range (freezer to ambient)

» Higher MTBF than other technologies

Pragmatic Business Risk

» Proven successes

» Best practices-driven


Voice-Directed Work: Proven Track Record

First distribution center voice application operational in 1991

>5,000 customer sites on six continents around the world

>350,000 users globally in more 60 countries and over 35 languages

>$3.5 billion dollars’ worth of goods are shipped from locations using voice every day

Proven, unsurpassed ability to work in challenging environments: cold/hot, dry/humid/“wet”


Some Users of Voice Solutions


Voice improves your bottom line.

Let’s take a closer look…


What at the C-Level and Operational Level is Helping Drive this Overall Business Discussion?

GROWING BUSINESSYour business is growing and needs to increase throughput to keep from

having to develop or purchase more facilities. How can you get more output

from the existing organization and improve existing processes?

MARGIN PRESSUREMargin pressure from competitive market forces and increased costs is

causing pressures to look for savings throughout the business. Reducing

Operating costs is paramount to the business to stay competitive

GOVERNMENT REGULATIONFaced with changing and expanding regulatory requirements, you need to

ensure compliance with ePedigree requirements, maintain tracking of

lot/batch/country of origin, comply with FDA Bioterrorism Act requirements

(21 CFR 1.327(b)), and more.

SCALABILITYYou are evaluating processes to keep pace with the growth of your on-line

business and find a solution to address the line item order fulfillment business

amid a changing mix of product shipments. You also are challenged to

manage complexity caused by a proliferation and volume of SKUs.

ACCURACYProviding more “perfect orders” is a top objective in enhancing customer

service. To achieve this, you need to offer solutions

for improving shipment accuracy and timeliness of delivery.

TRACEABILITYYou are being asked to support the Produce Traceability Initiative (PTI) to

ensure complete produce traceability and support GS1 standards.

VALUE FROM IT You want to get more output from your existing IT infrastructure — without

putting day-to-day operations at risk. You are looking for a way to get more

value from your existing ERP/WMS implementation or home-grown data

system.

CUSTOMER SERVICEYour business continues to look for ways to provide competitive

differentiators and customer service offerings. How could you use technology

to offer advantages, such as a later order shipment window to help win new

business?


What are Your Key Operational Pressures?

Improving Throughput/ProductivityHow can I improve warehouse operations?

How do I reduce wasted process time?

How can I reduce manual processes?

Accuracy and Customer ServiceHow can I achieve more “perfect orders”?

How can we support our traceability needs?

How does it expand our customer services?

Reducing Total Operating CostHow do I improve resource efficiency?

How do I ensure staffing flexibility?

How do I leverage existing “IT investments”?

Supporting a Changing Product Set How can I manage our SKU proliferation

and continuing SKU churn?How do I support more customer-specific

value-added services?


Voice-Enabling Your Warehouse


What do Companies say about Voice?


Voice of Success

Pep Boys “We expected productivity improvements of 12% and we achieved them. But when we saw

our accuracy rates increase over those we were attaining with RF scanning, we were very surprised. Our accuracy

fill rate is averaging 99.63%. Considering we move more than 75 million items a year, a 0.5+ % increase in

accuracy is significant.”

VP of Distribution


Voice of Success

The Harvard Drug Group

“We achieved 100% payback on voice almost immediately. Since we operate under

mandated Pedigree laws, we wouldn’t have been able to get our products out within the

required two-hour ordering time; previously, we struggled to validate our lots in the

required timeframes.”

Senior VP IT/CIO


Voice of Success

Burris Logistics

“We saw an 11.9% productivity increase almost immediately. We

now have “zero wait time” for our selectors.

It’s always been problematic for equipment to work in our freezer

environment. This is not an issue with voice.”

CIO


Voice of Success

Perishable Distributors of Iowa

“Voice from Vocollect has helped us achieve productivity improvements of over 45 percent, 99.995 percent accuracy, a significantly safer work environment due to the hands-free/eyes-free aspect of voice, reduced training time and a one-year return on

investment. But we couldn’t achieve these results if our workforce didn’t embrace the voice system in the first place, and that’s why speech recognition technology quality is an important factor to consider,”

SR VP of WarehousingAgenda Topic: Vocollect Overview


Voice Compared to other methods


Voice Compared to Paper/Labels

Voice Advantage

Extreme AccuracyReduce errors by 85% vs. paper and labels

ProductivityIncreased throughout - 15 - 25+% gains

Training50% reduction in end user training

Periodically during a shift: Travel to assignment point Sort / get labels or find list Travel to desk to reconcile discrepancies Data entry (if required)…all are eliminated with voice

Elapsed Time

Voice

Paper & Labels


Voice Compared to RF Scanning

Elapsed Time

Voice

RF Scanning

Voice Advantage

AccuracyLess errors- 2–4 less errors per 1,000

ProductivityIncreased throughout - 15 - 25+% gains

Training50% reduction in end user training


Questions?

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