sungard managed hosting capability credibility

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Managed Hosting

Technology Proposition

2© 2010 SunGard. | www.sungard.co.uk

Market Leading Credentials

One of the world’s largest Managed Hosting Providers*

Winner• Infrastructure Excellence of the Year 2010• Data Centre Strategy of the Year 2008

(runner up in 2009)**

ISO 9001:2000 accreditation

SAS 70 Compliant UK data centres

List X & PCI DSS solutions hosted in the UK

Over £500m committed spend to delivering UK data centres.

*Tier 1 research – August ’10**CIR Business Continuity Awards


New data centre added in the last two years equates to approximately the same area as Wembley football pitch

Supporting Growth

SunGard are delivering the equivalent of one tennis court per month of customer production environments.


SunGard’s Managed Services are Growing

37%60%

3%

Recovery Services

Managed Services

Consulting & Software


Supporting HA & Cloud Solutions

SunGard deliver dual/triple sitedata centre solutions

Multiple terabit and gigabit diverse connections between SunGard Technology Centres

Consistent technology, management and procedures (ITIL) across all Technology Centres

Over 250 technical staffsupporting customers.


SunGard Technology Centres – Carrier Rich


UK Data Centres


Building size 195,000 sq ftData centre 130,000 sq ft

LTC

24/7 Network Operations Centre (NOC)

Minimum N+1 redundancy on power

Mains power 2 x 22 MVA supplies

Minimum N+1 redundancy on chilled water cooling system

24/7 security.



TC2

24/7 SunGard Control Centre




24/7 security.



TC3

24/7 SunGard Control Centre




24/7 security.



TC4

SunGard Control Centre



Minimum N+1 redundancy oncooling system

24/7 security.


Managed Hosting

More than 3,000 businesses worldwide trust SunGard to host their production environment

One third of the FTSE 100 host with SunGard in the UK

Over 600 businesses are hosted in SunGard UK Technology Centres.


SunGard Workplace & Technology Centre Resilience

Protected Facilities

Borehamwood Bristol Coventry Crawley Dundee Leatherhead Leicester

Livingston London Milton Keynes Poole Stockport Theale Warrington

Fully Resilient Technology Centres

LTC Hounslow TC2 Docklands

TC3 Woking TC4 Elland


Security

Physical security Aligned to CPNI requirements, exceeds minimum UK Central

Government requirements Single national supplier at sites solely managed by SunGard

Technical Security Access Control and CCTV systems aligned to BS 7958 and BS 8495 standards Installed and maintained by Home Office security vetted, NACOSS Gold installer 4 hour response SLA maintenance contract in place on all technical systems (24/7)

Logical Security Controls deployed in accordance to ISO 27001:2005 and ISO/IEC 27002:2005 standards Government focussed certification aligned to ISO 27002 achieved during 2008 – IGSoC

Personnel Security All new SunGard staff are vetted as part of recruitment process to BS 7858:2006 standards Large number of SunGard staff are vetted to UK Government standards (SC & CTC)

Business Continuity All SunGard sites have BS 25999-2:2007 compliant BCMS and plans

• Ongoing certification programme – all sites certified by Q3 2010

Data Protection Compliant with UK/EU and US legislation on data protection

• US Safe Harbor registration maintained in addition to ICO registration.


Network Operations Centre (NOC)

SunGard monitors:3,000+ servers ▪ 1,100+ network devices ▪ 21,000+ elements

24/7 Monitoring

All SunGard Technology Centres are monitored and managed centrally from the UK Network Operations Centre (NOC) which itself has failover to a second SunGard NOC on a separate continent.


SunGard Control Centres

Local Presence

Technicians are available in all Technology Centres providing onsite ‘remote hands’ to support the Network Operations Centre (NOC).


Online portal providing customers on-demand views of their SunGard services and the ability to interact with SunGard’s support team.

Customer Portal

ITIL based ticket system(Incident / Problem / Change)

Monitoring and service reporting Assets Contacts.


Managed Hosting at a Glance

Secure Hosting Services

Platform & Device Monitoring

Security & Network Management

OS & Database Management

Vaulting Services &Data Replication.