summerschool unified communications
TRANSCRIPT
What our Customers want …
History of Microsoft Unified Communications
“This new release puts Microsoft on a
rapid path to deliver voice software
that does much more than a network
PBX and with much less cost.”
OCS, OCSR2 and Lync since 2005 “14” Delivers (2H 2010):
• Integrated conferencing experience
• Enhanced 9-1-1 for NA
• Survivable Branch Appliances
• Call Admission Control
• More options for devices (incl lower cost)
• Call Park, Malicious Call Trace, etc
• Additional data center survivability options
OCS 2007 R2
• Desktop sharing
• Dial-in audio conferencing
• Higher resolution video
• Single Number reach
• Attendant Console
• Response Groups
• SIP Trunking
OCS 2007
• “Anywhere Access”
• IM & Rich Presence
• Desktop integration
• Voice features for mobile workers
• Unified messaging with Exchange 2007
• Audio and video conferencing
• Web conferencing (LiveMeeting client)
Telephony
and
Voicemail
Instant Messaging
Unified Conferencing: Audio, Video,
Web
Microsoft Unified Communication
Dutch UC market
Authentication
Administration
Storage
Compliance
Audio Conferencing
E-mail and Calendaring
Web Conferencing Telephony
Video Conferencing Voice Mail
Instant Messaging (IM)
Common Communication Silos
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Telephony and
Voice Mail
Instant Messaging
E-mail and Calendaring
Unified Conferencing: Audio, Video,
Web
The Microsoft Communications Offering
On-Premises In the Cloud
Microsoft Business Productivity Infrastructure
The Cloud On Your Terms Best Productivity Experience
Across PC, Phone, and Browser
On-premises
Online
Unified Communications
Business Intelligence
Enterprise Content
Management Collaboration
Enterprise Search
Unified Business Platform
What is Lync 2010?
New Connected Experience
Microsoft Confidential
Communicator
Incoming call
IM & Video
Conversation Window
Meeting/Application Sharing/Whiteboarding
Single client experience for IM, Voice, Video, Data Sharing
Demo
Communication Innovation
Microsoft Confidential
Òther native functionality:
• Conference recording
• Activity Feeds
• Skill Search
• Federation
• Drag and Drop adding to a conference
• Personal Control of Voice mail, Sim ring, Group ring, etc.
• Location recognition
• 1 click conference scheduling, escalate to conference
• Much more ...
Audio, Video, Web Conferencing
Enterprise Voice and Telephony
Instant Messaging and Presence
Cross Platform Support for Lync 2010 Options for those who use Macs, mobile phones, browsers, and other devices
▪ “Lync for Mac”
Connect with Mac users
▪ Lync Mobile, iPhone app, Nokia
Communicate through mobile phones
▪ Lync Web App
Reach through the browser
▪ Polycom, Plantronics, Jabra, Aastra and more…
Experience Lync through numerous devices
Offer Choice in Voice Take advantage of interoperability to replace, enhance, or add voice options
Replace
▪ Full and Seamless UC Experience through Lync
Server 2010
▪ Highly Cost-effective to Purchase and Manage
▪ Case Studies: Sprint, Colombian National Police,
and Lionbridge
Enhance
▪ Allows Employees to Use PC or Phone for Voice
Calls
▪ Case Studies: AT Kearney, Royal Dutch Shell
Add
▪ Eliminates Costs for Conferencing Services
▪ Can Use PC for Full Audio, Video, and Web
Conferencing Experience
▪ Provides Rich Roster Controls
▪ Case Study: Intel
Lync as a Multi vendor environment
Lync Partner Eco System
▪ Driving the Lync2010 platform
Microsoft
▪ Driving specific H/W S/W based solutions
Technology Partners
▪ Driving to sell Projects / Customer Deployments
System Integrators
▪ Driving Infrastructure solutions such as Lync SIP trunking
Providers, Hosters, Telco’s
Three Phases to Rolling Out UC
Deploy Unified
Conferencing
Consolidate voicemail
and 3rd party solutions
Deploy Enterprise
Voice Deploy E-mail,
Presence & Instant
Messaging
Collaboration
Designed for On-premise and the Cloud
• Predictable costs, fast deployment, and up-to-date software
• Hybrid deployment: Lync Server on-premises (w/ PBX replace) & Exchange and SharePoint Online
Deliver Lync based on your business priorities
Conferencing (A/V/Web)
Voice Instant
Messaging PBX Replace
Lync Online
(Cloud)
Lync Server
(On-premises)
2011 √ √
√ √ √ √
Lync Capabilities Deliver Value
Reduce costs through converged communications Reduce travel via A/V/W conferencing Yes Yes
Reduce audio conferencing service changes Partial Yes
Reduce PSTN calling charges via VoIP Partial Yes
Retire separate PBX systems (some or all) Yes
Shared workplace, home and mobile communications support Partial Yes
1 Except PSTN calling 2 With SharePoint on-premises
Drive adoption through ease of use and Microsoft Office Instant messaging and presence in Office and SharePoint Yes Yes
Click to communicate, seamless escalation Yes 1 Yes
Ad hoc A/V/W conferencing (inter-organization) Partial Yes
Click to call via VoIP Yes 1 Yes
Skills-based people search in Lync client Yes 2 Yes 2
Deployment, migration, interoperability, extensibility Embed communications in LOB applications Yes 3 Yes
Embed communications in Server applications Yes
Integration with on-premises room video systems Yes
Integration of voice capabilities Partial Yes
Consolidate management of communications functions Partial Yes
3 client only
Capability Lync
Online
Lync
Server Reduce Travel Expenses 4
Improve End-User Productivity Up to 30 min/day
Complete Projects Faster By 10%-20%
Shorten Sales Cycle Up to 20%
Resolve Customer Issues Faster Up to 50%
Attract and Retain Employees Varies by
customer
Save 5%-30%
Reduce Audio Conferencing Charges 4 Save 30%-
95%
Reduce Telephony Charges 4 Save 50%-70%
Reduce Cost of Communications Systems 4 Save 40%-60%
Lower Real Estate and Facility Costs 4 Save 15%-
30%
Reduce IT Admin, Migration Costs 4 Varies by
customer
4 savings amounts based on actual customers. www.microsoft.com/casestudies
Beyond Lync 2010 Creating the most desirable productivity experience
Traditional Telephony
Unified Comms
On Premise
Lync Hosted in The Cloud
To the rise of the personal computer…
To the emergence of the Internet…
From the development of the minicomputer…
A combination of increasing power, capacity, and speed is driving a new generation of software. Analogy:
Communication Redefines Productivity
Lync is Ready Now
We’re All In