summer 2013 workforce mood tracker results
TRANSCRIPT
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SUMMER 2013 WORKFORCE MOOD TRACKER REPORT
EMPOWERING EMPLOYEES TO IMPROVE PERFORMANCE
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ABOUT THE REPORT
Conducted from May 16 to June 3, 2013.
Fifth deployment since Spring 2011.
Conducted for Globoforce by independent market research firm MarketTools.
708 randomly-selected respondents– United States (aged 18 or older)– Fully-employed– Companies with 500+ employees.
Margin of error of +/- 3.9 percentage points at a 95 percent level of confidence
2
globoforce.com/resources
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FINDING #1
Satisfaction with reviews correlates with job satisfaction.
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WHO ARE FLIGHT RISKS?
Think reviews a
re accu
rate
Do not think re
views are
accurate
55%72%
Employees who are dissatisfied with reviews are more vulnerable to job poaching.
Q: Would you strongly consider a job offer from another company?
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WHO IS MOST ENGAGED?
Not satisfied Satisfied with reviews
44%Highly
Engaged
66%Highly
Engaged
Employees who are satisfied with reviews are more highly engaged.
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WHO IS MOST SATISFIED?
Unsatisfied with reviews
Satisfied with reviews
55%
83%
Employees who are satisfied with reviews are more satisfied with their jobs.
Q: Are you satisfied with your job??
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WHY DO PEOPLE DISLIKE REVIEWS?
21%
22%
30%
40%
63%Not a True Indicator of Performance
A Single Point of View
Feel Undervalued
Doesn’t Account for Past Work
Demeaning
TOP FIVE REASONS
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POLL QUESTION:
What do you think about performance reviews?
A. I love themB. They are hit or missC. They need some serious helpD. They are completely useless
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FINDING #2
Employees embrace, trust, and are comfortable with crowdsourcing.
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WHO CROWDSOURCES?
75% of employees already use crowdsourcing on consumer sites.
75%25%
Q: Do you give or read reviews on consumer sites before making a purchase decision?
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IS IT ACCURATE?
80% of employees trust crowdsourced reviews to be more accurate than a manager review alone.
Q: In your opinion, which of the following would provide a more accurate picture of employee performance?
80%
20%
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WILL IT IMPROVE REVIEWS?
76% of employees think recognition data would help make reviews better.
76%24%
Q: Do you think crowdsourced recognition (relying on input from multiple sources) would be helpful data to incorporate into employee performance reviews?
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FINDING #3
Employees know the secret to fixing their own reviews.
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53%47%
53% say performance reviews do not motivate them to work harder.
THE EFFECTIVENESS MYTH
INFOGRAPHIC BONUS
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WHICH INPUT IS BEST?
73%
27% 73% of employees prefer unsolicited peer input.
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WHAT DRIVES APPRECIATION?
85%64%
Peer feedback makes employees feel more appreciated.
vs.
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WHAT DRIVES SATISFACTION?
88%
67%
Peer-reviewed employees are more satisfied with their jobs.vs.
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NEGATIVE OR POSITIVE?
89%
11%
89% of employees see positive feedback as more motivating.
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WHEN SHOULD WE GIVE FEEDBACK?
71% of employees prefer immediate feedback
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POLL QUESTION:
When Do You Prefer Feedback?
A. As soon as possible after the moment that inspired it.
B. WeeklyC. Quarterly or monthlyD. Annually
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FINDING #4
Recognition directly impacts business results.
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WHAT IS THE EFFECT?
Strategic recognition has a significant positive impact on key results.
15%
21%
25%
32%
43%
49%
59%Productivity
Relationships
Customer Service
Discretionary Effort
Attendance
Safety & Compliance
Cost Savings
Q: Has being recognized created a positive change in your behavior in any of the following?
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RECOGNITION & ENGAGEMENT?
Employees who recognize peersare more likely to be highly engaged.
Have not rec-ognized others in the past year
Recognized others in past
year
27%Highly Engaged
56%Highly Engaged
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RECOGNITION & CULTURE?
Recognition is most likely to align workers with company values and culture.
4%
20%
28%
48%Recognition when I do something right
Recognizing my peers
Perf. Reviews
Criticism when I do something wrong
Q: Has being recognized created a positive change in your behavior in any of the following?
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WHO LIKES RECOGNITION?
94% of employees say they like getting recognized for accomplishments at work
94%
6%
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FINDING #5
Companies are already successfully crowdsourcing reviews with recognition.
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WHAT IS THE POINT?
Employees see development as the top goal of performance management, vs. compliance (22%) and correcting problems (8%).
70%
22%
8%
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DOES RECOGNITION IMPROVE REVIEWS?
Employees who are recognized are more likely to enjoy reviews.
Recently recog-nized via strategic
recognition
Not recognized recently
75%Enjoy Reviews
61%Don’t Enjoy
Reviews
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WHO WANTS CROWDSOURCING?
76%
76% of employees want crowdsourced recognition data added to performance reviews
INFOGRAPHIC BONUS
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GET THE REPORT
31
globoforce.com/resources
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GET THE BOOK
32
crowdsourcedreviews.com
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