Summary profile - Wolverhampton Homes

Tenants & Services (Data from October 2014 – March 2015)

Contents 1.0 Introduction

2.0 Wolverhampton City demographic information

3.0 Profile of Wolverhampton Homes tenant population

4.0 Wolverhampton Homes key services – Our performance - snap shot “headliners” 5.0 Wolverhampton Homes staff profile

Compiled by Shabir Hussain, Diversity Officer, Community Partnership Team, Wolverhampton Homes.

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1.0 Introduction

Welcome to Wolverhampton Homes summary findings abstracted from its Equalities Monitoring report for the period October 2014 – March 2015 (quarters 3 & 4). There are a number of reasons why the Equalities Monitoring is undertaken:-

Know and understand our key stakeholders better.

Understanding the diversity of your customer will lead to the design and delivery of more appropriate, targeted services. This can lead to greater customer satisfaction and ensure value for money services at a time of austerity measures impacting on social housing organisations and tenants.

Better understanding of the diversity of customers can support more inclusive and cohesive communities.

There are Legislative obligations on organisations that carry out public functions to know and understand their customers & the communities they serve (see Equality Act 2010)

Monitor the service services we provide in terms of service take up, service usage and access by different groups.

Etc. The Equalities Monitoring report aims to present information to ensure our tenants are offered equal access & fair service and not disadvantaged by our policies & procedures. This particular briefing only highlights a “snap shot” of Wolverhampton Homes & City Population profile & emerging trends, for more detailed information please contact the Community PartnershipTeam. 2.0 Wolverhampton Demographic Information

Demographic data relating to the City has been taken from the 2011 Census information. Wolverhampton is one of the most densely populated local authority areas in England with a population of 249,500 people, which is a rise of 12,900 since 2001.

The broad percentage of white British resident population stands at 64.5%.

There has been a significant increase in BAME population in Wolverhampton since 2001, the 2011 Census highlighted this to be at 35.5%.

There are around 88 main languages spoken in the city of Wolverhampton.

The number of older people (65 years and above) living in the city has increased to 40,600 (an increase of 600 since 2001)

16% of the residents in the city were born outside of the UK.

There is an increasing number of “white other” residents in Wolverhampton.

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Ethnicity in the City

Data collated from the 2011 Census has revealed a significant increase in the percentage of BAME population in the city amounting to 35.5%, an increase of almost 11% since 2001.

There has been a small percentage rise in the number of Asian residents currently standing at 18% (higher than England).

Mixed ethnic group residents stand at 5% and the percentage of Black residents amount to 7%.

The “White Other” group stands at 2.8%.

BAME residents are primarily concentrated in wards within the inner and south of the city of Wolverhampton.

There is not any current data other than information highlighted on the Wolverhampton in Profile website, highlighting data for 2013 sharing that there are around 2628 foreign Migrant workers in Wolverhampton. This data is based on the number of National Insurance Numbers (NiNo) registration of foreign workers and overseas nationals.

Table 2 highlights Wolverhampton population trend at the time of 2001 and 2011 Census

Table 2

0.0

10.0

20.0

30.0

40.0

50.0

60.0

70.0

80.0

WhiteBritish

WhiteOther

Mixed Asian Black Chinese

Other BAME

2001 75.4 2.4 2.7 14.3 4.6 0.4 0.2 24.6

2011 64.5 3.5 5.1 17.5 6.9 0.6 1.9 35.5

Axi

s Ti

tle

Wton City population profile - 2001 & 2011 census

There are more BAME residents in the younger age groups than the older groups

Of the 26,032 residents who don’t have English as their main language, 8,045 or 30% cannot speak English well or at all.

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Disability The Census definition of Disability is self-defined; the question asked whether the respondent (or someone in their household) was limited in their day-to-day activities. This is similar to the Equalities Act definition, which says someone is disabled if they have a “physical or mental impairment that has a “substantial” and “long term” negative effect on your ability to do normal daily activities”.

In the city as a whole, there are 51,258 people who are limited a lot or little in their day to day activities, which equates to 20.5% of the population.

Utilising this Disability definition, there are more females and older white people with Disabilities.

14.6% of the disabled people aged 16 plus either had never worked or were long term unemployed.

Marriage & Civil Partnership

43.8% of all residents aged 16 plus were either married or in civil partnership Sexual Orientation

Data is not produced about Sexual Orientation at a local level by the office for National Statistics (ONS). However, they do ask about sexual identity as part of the Integrated Household Survey. The latest release, covering 2012, estimated that 1.5% of the adults identified themselves as Lesbian, Gay, or Bisexual (LGB). Applying this estimate directly to Wolverhampton’s most recent Mid-Year population estimate of 250,970 – this equates to 3,765 LGB residents.

3.0 Profile of Wolverhampton Homes Tenant Population as at March 2015.

Wolverhampton Homes tenant population has remained consistent during the last few years of reporting Equalities Monitoring data, with minor changes to its diverse communities. The overall trend suggests a decreasing White British tenant population and a slightly rising BAME tenant population. The total tenant population as at March 2015 is 24,529 with 22.3% (5,473) representing BAME tenants. Non-BAME tenant population stands at 19,056 or 77% (this figure includes 2.6% of tenants where there is data without ethnicity information). Data collection by Wolverhampton Homes has greatly improved Customer Profiling information held.

We have tenant profile information by Ethnicity on 97% of our tenants.

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We have tenant profile information by Gender on 99% of our tenants.

We have tenant profile information by Disability on 98% of our tenants – of which 22% have confirmed as having a Disability.

We have tenant profile information by Sexual Orientation on 51% of our tenants

We have tenant profile information by Religion or Belief on 54% of our tenants

We have tenant profile information by Age on 100% of our tenants.

Table 3.1 highlights the breakdown percentage of the total Wolverhampton Homes tenant population as at March 2015.

Table 3.1

22%

75%

3%

Wolverhampton Homes Tenants Profile -March 2015

BAME White British Data Unknown

Note

BAME denotes Black, Asian & Minority Ethnic groups

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Table 3.2 & 3.3 highlights the breakdown percentage of the total Wolverhampton Homes tenant population as at March 2015.

Table 3.2

3.1 Wolverhampton Homes Tenants by Ethnicity as at March 2015. The total tenant population as at March 2015 is 24,529 with 22.3% (5,473) representing BAME tenants. Non-BAME tenant population stands at 19,056 or 77%. Please Note: The total tenant population means All Customers and includes all tenants living at the property However, it is notable that there is a percentage of data where there is either information not supplied (44), declined to supply Information (40) unknown (227), Blank (338), which collectively stands at 649 or 2.6%.

All Asian population has remained steady at 920 or 3.7%.

All Black African/other/Caribbean population stands at 2100 or 8.5%.

Middle Eastern (269) and Eastern European (272) population has remained steady and stands at 534 or 2.1%.

Dual Heritage tenant population stands at 747 or 3%.

Data for “others” category stands at 135 or 0.61%.

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Table 3.3

3.4 Wolverhampton Homes Tenants by Disability as at March 2015.

Tenants with a Disability stand at 5,421

Tenants without Disability stand at 17,831

Tenants with information not known stand at 1277

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3.5 Wolverhampton Homes Tenants profile by Disability type as at March 2015. The table below highlights the different types of disabilities indicated by Wolverhampton Homes tenants. Please note: A percentage of tenants have indicated more than one particular type of Disability and as a direct result the total count will includes some tenants that have multiple disability types. Therefore, the total for this purpose equates to 9,505 tenants.

The top five Disability related groups

1. Tenants with a physical impairment stand at 35% of the total (9505) 2. Tenants with a unseen impairment stand at 26% of the total (9505) 3. Tenants with a hearing impairment stand at 10.8% of the total (9505) 4. Tenants with a visual impairment stand at 6% of the total (9505) 5. Tenants that are a wheel chair users stand at 5.8% of the total (9505)

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Table 3.6 highlights the diverse Nationalities & 3.7 highlighting the top 15 Languages spoken amongst Wolverhampton Home tenant’s population, as at March 2015

Table 3.6

Table 3.7

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4.0 Our Performances - March 2015.

Allocation of properties – Lettings

The Housing Register as at March 2015 had 11,701 applications recorded for re-housing. The make-up of the register includes new, transfers and Homeless applicants. There were 35% BAME applicants on the Housing Register.

There were 61,753 bids made for accommodation.

47% of the bids made were made by BAME applicants

607 of these applicants have received additional support with the Homes in the City (HITC) process

There were 963 offers made for accommodation and 800 properties re-let.

72 properties were successfully let to disabled applicants Collecting Rent

23.5% of Wton Homes tenants were in rent arrears as at March 2015.

The total number of Wolverhampton Homes tenants evicted for the period October 2014 to March 2015 amount to 57, from this total there were 49 or 85.9% that were evicted for rent arrears only.

Customer Satisfaction

Tenant satisfaction – overall satisfaction with Wolverhampton Homes services is high as survey responses have highlighted around 85% satisfaction.

Carrying out repairs

Between October 2014 – March 2015, 36,632 repairs were reported and 33,236 were completed.

Interpretation and Translation Services

For the six months covering October 2014 – March 2015, there have been around 43 various documents translated.

There have been 56 requests for “Face to Face” interpretations.

Telephone interpreting services have been requested 104 times.

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5.0 Wolverhampton Homes Staff profile 2015

Wolverhampton Homes is one of the largest employers in the city with 740 staff members. This Equality profile data for Wolverhampton Homes is submitted to the HR sub Committee every year. It also details the employment monitoring data Wolverhampton Homes is required to monitor by the Equality Act 2010 (Public Sector Duty). Wolverhampton Homes’ equal opportunities policy statement in relation to employment is outlined within the Equality and Valuing Diversity Strategy Document and has been updated to reflect the changes in the new Equality Act that came into force in October 2010.

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Wolverhampton Homes Gender & Disability Profile @ January 2015

Number %

Total Male 488 65.9%

Total Female 252 34.1%

Totals 740 100.00%

9%

91%

Wolverhampton Homes Staff Profile 2014 - Disability

Disabled

Non Disabled

6.0 Further information Should you require any further information then please do not hesitate to contact me at the Community partnership Team. Contact Shabir Hussain, Diversity Officer. Community Partnership Team 01902 551047

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