Amer Ali Mohamed

Email: amer_ali_muhamed@hotmail.com Phone: +971556319485 & + 971 55 3366 723

Born April 11, 1978 in farwania , Kuwait

Summary of Qualifications

18 years successful experience, strategic and operations leadership in uniquely challenging situations. highly motivated, dynamic, team approach to drive organizational improvements, capable of resolving multiple and complex issues. Additional areas of expertise include:

Sales & Marketing Leadership Contract Negotiations Overseas travel road show designer Finance, Budgeting & Cost Management Human Resources Management Customer Satisfaction Development Team Building & Performance Improvement Inbound and outbound experience

Travel Agency Sales - marketing manager & Operations Manager Position Overview

Constantly motivating the sales team to hit their targets and ensure company profitability;Meeting regularly with team leaders to give them sales figures and plan how they approach their work;Meeting company directors who advise on strategy and finding out about any local issues and future trends;Overseeing the recruitment, selection and retention of staff as well as payroll matters and staff training;Organizing incentives, bonus schemes and competitions;Communicating with sales consultants and providing encouragement, help and advice;Dealing with disciplinary matters and customer complaints.

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•Negotiated hotel rates and managed contracts for various properties. •Negotiate hotel contracts. 

•Arranged air, car and hotel reservations for executives with the Companies •Resolved both internal and external customer service issues and special requests.

•Organized FAM trips for business partners. 

Big experience in medical tourism field

Specialized in below markets

Central Europe & Eastern Europe Market :

Romania – Bulgaria – Poland – Serbia – Albania – Kosovo

North African markets:

Algerian

Europe market: just start working with UK market / 2016

London – Birmingham – Glasgow – Sheffield and Liverpool

Language Skills

Arabic › NativeEnglish › Fluent

Deutsch , Italian, › IntermediateRussian › Basics

Professional Experience

Smiley World Travel and tourism – Emirates.General Manager From 10 Nov 2017

Put the strategy of the company for inbound & outbound and corporate Full responsibility for promoting the company in the overseas markets specially

European market & North Africa and GCC Put separate plan for each Department to Distribution the tasks

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Follow up with the different departments in the weekly meeting to know what the problems which they face it and inform them how to solve the issues.

promoting and marketing the business managing budgets and maintaining statistical and financial records sourcing products and destinations to meet consumer demands for bespoke travel and

sustainable tourism taking part in familiarization visits to new destinations to gather information on issues

and amenities of interest to consumers Designed the products for each markets Negotiate with hotels to get the best rates

Afamia Tourism - EmiratesSales and Marketing Manager From May 2017 till 25 Oct 2017

management of all leisure sales activities includingParticipation in annual budget creation and managementResearching and fully developing market segment targets

Promoting (Efrito) online system in the European market Negotiate the hotels rates Primary external responsibility is the promotion of Emirates as a leisure travel

destination. Designed the products for each markets Arrange Afamia Tourism Road show in Bucharest Romania August 2017 Arrange the press conference to Afamia tourism Road show / August Romania 2017 Full responsibility for promoting the company in the overseas markets specially

European market

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AL MAJID TRAVEL & TOURISM – Emirates Member of Juma Al Majid Group of Companies Director of sales and marketing From 04 August 2015 till April 2017

Put the strategy of the company for inbound and outbound Choose the markets which we work on it and open such new markets like Romanian –

Bulgaria – Uk – Polish – Albanian – Kosovo – Czech – Algerian and Hungary markets Designed all overseas road show in Romania – Bulgaria Full responsibility for promoting the company in the overseas markets Designed the products for each markets Negotiate with hotels to get the best rates Made the contracts with the hotels as an exclusive contracts Corporate with the management board of Tarom airlines ( the national Romanian airlines

) Corporate with the biggest tour operators in Romania and Bulgaria which selling Dubai

as a mean destination Arrange all FAM trips for the overseas business partners Excellent relationships with the overseas media such as TV – Radio - Newspapers and

Travel magazines.

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International travel fairs 5

WTM London 2016 & 2017TTR Romania 2016 & 2017 ATM Dubai last 7 years

Business trips

UKRomania BulgariaAthensViennaSwitzerlandLichtenstein

VALENCIA TOURS Emirates. sales and marketing manager from 01- 5 - 2014 till 04 August 2015

Promoting and marketing the business to new marketsManaging budgetsSelling travel products and tour packagesLiaising with travel partners, including airlines and hotels, to manage bookings and schedules often one year in advanceOverseeing the smooth, efficient running of the business.

Bin Majid Tours:Sales manager from 19 - 08 – 2011 till 01 – 03 -2014 Emirates

Directs, coordinates, and participates in merchandising travel agency services by performing the following duties:

Directs and coordinates activities of employees engaged in advising clients on current traveling conditions, planning client travel and itineraries, calculating costs for transportation and accommodations, and ticketing and booking functions.Reviews employee sales activities to ensure cost calculations, booking, and transportation scheduling are correct.Plans work schedules for employees, and reconciles sales records and cash payments.Designs, arranges, promotes, and sells specialized tours and group packages.Coordinates sales promotion activities, approves advertising copy, and supervises travel displays.Troubleshoots and resolves client travel issues, complaints, and problems.Promotes services with activities such as group presentations and company-sponsored trips.Designs and implements agency strategic plans.

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Ramada continental hotel Emirates.ass . sales manager from 22- 06 -2010 till 19 – 08 – 2011 Emirates

Luna rossa :sales and marketing manager– operation manager from 11 – 05 – 2006 till 15 – 10 – 2010 Egypt

Promoting and marketing the business to new marketsManaging budgetsSelling travel products and tour packagesLiaising with travel partners, including airlines and hotels, to manage bookings and schedules often one year in advanceOverseeing the smooth, efficient running of the business.

Luna Rossa Italian tour operator.Sales executive & ass. Sales manager from 01 -12 – 2004 till 27 – 05 – 2006 Egypt

Plans work schedules for employees, and reconciles sales records and cash payments.Designs, arranges, promotes, and sells specialized tours and group packages.Coordinates sales promotion activities, approves advertising copy, and supervises travel displays.Troubleshoots and resolves client travel issues, complaints, and problems.Promotes services with activities such as group presentations and company-sponsored trips.Designs and implements agency strategic plans.

Al Eyad group.Sales executive from 20 – 12 – 2000 till 01 – 11 – 2004 Egypt

Big experience withGCC Market – Middle East market – North Africa market - Poland Market – Italian Market – German Market - CIS Market .

TRAVEL FAIRSWTM London – TTR Romania – ATM Dubai – Vacation and Spa Expo Bulgaria.

Data Education

Qualifications: Bachelor of Physical Education - Mansoura UniversityGraduation Year: 2000 Overall rating: Good rate of 72.11%Qualifications: (ILLI INSTITUTE) Higher Institute for Tourism and Hotels (2 years)

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Training Courses and certificate

Hr in Egyptian training center

Sales and Marketing in Egyptian training center

German in Egyptian training center

Italian in Egyptian training center

Emirates driving license and car

Computer Skills

Words and power point and internet and emailing

Personal Features

Good presentation & self-confident.

Ambitious, hard worker, self-motivated & energetic.

Hobbies

Travelling - Football – swimming - Tennis - Squash and bowling

References› References available upon request

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