Final Summer Internship Report

Submitted by : Arindam GhoseInternational School of Business and Media, Bangalore

Submitted to: Priyanka Sur

Executive - Human ResourcesThe Global Green Group

# 14, 80 Feet Road, 4th Block, Koramangala,Bangalore - 560034, INDIA

Office: +91-80-25536038;+91-80-25527217 Fax: +91-80-25536061

INDIA - BELGIUM - HUNGARY - TURKEY - U.S - DUBAIWebsites: www.globalgreencompany.com;

Going Green Globally

Acknowledgement

Apart from the efforts of me, the success of any project depends largely on the encouragement and

guidelines of many others. I take this opportunity to express my gratitude to the people who have given

me the golden opportunity to do this wonderful project and been instrumental in the successful

completion of this project.

I would like to show my greatest appreciation to my mentor and supervisor Ms. Priyanka Sur. I can’t say

thank you enough for her tremendous support and help. I feel motivated and encouraged every time we

sat down and brainstormed during the tenure of the project. Without her encouragement and guidance

this project would not have materialized.

The guidance and support received from all the members who contributed and who are contributing to

this project, was vital for the success of the project. I am grateful for their constant support and help.

Approval by Project Advisor

Project Advisor: _______________________________________________

Signature: _______________________________________________

Date: _______________________________________________

I hereby affirm that I have followed the directions and I confirm that this report is my own personal work and that all material other than my own is properly referenced.

Student’s Name: ___________________________________________

Student’s Signature: ___________________________________________

Date: ___________________________________________

Abstract

Internship is a system of on-the-job training for white-collar jobs, similar to an apprenticeship. Interns are usually college or university students, but they can also be high school students or post graduate adults seeking skills for a new career; they may also be as young as middle school students in some areas. Student internships provide opportunities for students to gain experience in their field, determine if they have an interest in a particular career, create a network of contacts, or gain school credit. Internships provide employers with cheap or free labor for (typically) low-level tasks. Some interns find permanent, paid employment with the companies in which they interned. Their value to the company may be increased by the fact that they need little to no training.Human Resource Management (HRM, HR) is the management of an organization's employees. While human resource management is sometimes referred to as a "soft" management skill, effective practice within an organization requires a strategic focus to ensure that people resources can facilitate the achievement of organizational goals. Effective human resource management also contains an element of risk management for an organization which, as a minimum, ensures legislative compliance.Myself being a student in Human Resource, I was required to design a draft a solid set of rules and regulations for the Global Green Group, which is referred as Policy, as well as many others. The project is basically divided into 4 parts.

In my tenure of six months I had to draft various policies including Canteen, CSR & Travel policy for the Indian employees.

For circulation of information about the organization inside the organization the Global Green Group decided to make a In House magazine, which would contain articles from different departments within the organization, which will lead to more learning and thus increasing productivity.

Whenever a new employee joins the company, he/she is given an HR Manual so as to get an overview about the company, its rules and regulations and the type of behavior which is expected out of him. The HR manual designed is ready reference.

Organization policy consists of various rules and regulations drafted together, the Organizational procedural flowcharts and the annexures. The designing of flowchart is basically required for a ready reference for the employees referring to the policy.

CONTENTS

Introduction ................................................................................................................................................................... 1Purpose …………………………………………………………………………………………………………………………………………………………………………….. 1About the Company ........................................................................................................................................................ 1

Projects Undertaken....................................................................................................................................................... 3Relation of the projects with the course undertaken..................................................................................................... 4

About Global Green Group

Global Green Group is a part of the USD 4 bn Avantha Group led by Gautam Thapar (Group Chairman). With a global footprint and operations in ten countries, the Avantha group employs 20,000 people belonging to 20 different nationalities. The group is in diverse fields such as paper and pulp; power generation and distribution, power transmission and distribution equipment and services; food processing; farm forestry; chemicals; infrastructure, IT and ITES.

lobal Green Group - the food division of the group is one of the sunrise companies within the group’s investment portfolio. It has its customer-base in 50 countries across the world. The company is professionally managed by Amr

Farghal, CEO – Global Green Group, and supervised by the Board of Directors, comprising of promoter(s) represented by Gautam Thapar and other leading professionals as independent directors.

G

Global Green began operations 18 years ago with cultivation and export of gherkins in bulk through a joint venture between the erstwhile Thapar Group (now Avantha) and Poupon Reitzel International (PRI). In 1996, the Gautam Thapar-led Group acquired the company and the new entity called Global Green Company Limited came into existence. In 1999, it acquired VST Natural Products, Hyderabad, which gave it a foothold into the North American market. In 2006 it made a significant acquisition of a Belgium-based company, Intergarden, which allowed it to penetrate and develop the European market and simultaneously diversify into a new product portfolio. With this acquisition, the company became the 3rd largest pickle packer in the world and also became a force to reckon within the industry. This was followed by another acquisition of a Hungarian

based sweetcorn manufacturing company – Puszta Konzervuzem Kft. The overall sales of the group are spread in 50 countries across the world with its main focus being in Western Europe and North America.

The company also processes and markets jalapeños, silverskin onions, pritamin peppers, sweet & sour cherries, and sweet corn, besides gherkins. In the Indian market, the

company’s brand, “Tify”, is uniquely positioned to meet the accelerated growth of retail and the packaged food service industry, supplying to all leading QSR chains and Western restaurants across the country. The brand is a preferred supplier to major chains like Dominos, Pizza Hut, Subway, etc. Currently, Tify offers a wide variety of products, ranging from salsa and pasta sauces, relishes, mayonnaise, ketchups, Saucepeno, etc. and is available at all leading outlets across the country.

lobal Green’s strategy differs from its competitors in that it has an integrated seed-to-shelf operation through contract farming, state-of-the-art processing, and a robust supply chain that ensures competitive pricing and precise delivery

schedules that surpasses customer expectations. Global Green’s stringent quality standards – which begin from seed selection, and continues through harvesting, processing and to the final product –has earned it a reputation of reliability globally. The

G

Haryana Coated Paper Ltd.Ctrl + Click to follow the link to the webiste

Range of ProductsPickles, Gherkins, Cornichons India, HungaryRelish IndiaJalapeño, Red Peppers India, HungarySilverskin Onions Netherlands, BelgiumCherries HungaryCapers TurkeySweet Corn Hungary

group has manufacturing bases in India, Hungary, and Belgium that are strategically located from the advantages arising out of agricultural, supply chain and customer viewpoints.. The ultramodern equipment used by the company is specially designed for handling very high volumes, low operational and maintenance cost, and complete product safety.

Oblapura, Bangalore, Indiahis facility is located on the outskirts of East Bangalore. It largely caters to the European, Russian and Asia Pacific markets. It also services the North American market. T

Venkatapur, A.P, Indiahis facility was set up in the year 1996, with most of the equipments, imported from Germany (Niko). It is also equipped with De-Brining Facility to bring down salt content to the desired level before packing. T

Neelamangala, Bangalorehis facility was set up in 2001 and is located on the outskirts of Bangalore North West. It is a state-of-the-art high speed line that meets international standards. The plant processes both bulk and jars. Most of its sales is to the European and

Russian markets. T

Dunakiliti, Hungaryhis facility was set up in 1992 and is located in the North Western part of Hungary which is an excellent agricultural basin. The factory operations commence in mid-June with cherries and this is followed by

gherkins and pritamins till mid-October, after which only labeling activities take place. T

Aalst, Belgiumhis facility is located at Aalst, which is close to Brussels. This facility contains the Global Green Group European office, labeling line and warehouse. This plant also packs the entire volume of Silverskin onions which are sourced from

Netherlands. TIstanbul, Turkey

loragarden has its plants at Tabriz and Julfa Freezone in Iran and purchasing depots at Uzbekia and Krygyzia with its Headquarters in Istanbul. Its main activity is the sourcing of capers and processing of capers, which is done from May to

September every year. It sourcing bases are Mohun, Krygyzia, Jalal Abad, Osh, Uzbekia, Tashkent, Samarkant, Jizzax, Andican and Gumbet and these are processed at the Tabriz plant.

F

Puszta, Hungary uszta Konzervuzem Kft was acquired by Global Green in Sep 2009. This factory is located in Eastern Hungary which is a major agricultural bowl of Eastern Europe. The plant mainly processes Sweet Corn and Peas. It also does Gherkins, Peppers and some tomato based products.

PIFSHACCPBRCNFPAISOFPAKosher (OU)USFDACTPAT

Certifications: Quality and PDIn India, Global Green operates three state-of-the-art, ISO and HACCP compliant factories, located strategically in key growing areas. These plants are ISO 9001:2000 certified. Additionally, the company has implemented robust traceability systems, which ensure that it is possible to trace all greens and ingredients right down to its origin, so as to enable a quick and efficient product recall.

he company’s strong R&D team that monitors seed quality and improves cultivation practices, constantly scanning for opportunities to source new crops following which trial evaluations are

carried out. A very stringent crop monitoring is also followed at all buying points. All fresh products are packed within 24 hours of harvesting to ensure good texture and consistent quality. Each factory complies with all local legal and statutory norms. Food safety is ensured by stringent HACCP implementation. In addition, X-Ray machines and metal detectors are used to eliminate foreign body contamination.

T

lobal Green works with over 26,000 farmers to take their produce to the world market. Besides providing them with sophisticated technology and extension services, the company also invests in educating them about efficient cultivation

techniques that enhance farm income and productivity. G

n India, Global Green contracts with farmers in the southern states of Tamil Nadu, Karnataka and Andhra Pradesh. In Hungary, 2500 MT is grown on company-owned land, utilizing best farm practices to optimize quality and yields. One key

advantage is that the factory in Dunakiliti, Hungary, is located in the heart of one of the best agronomy belts in Eastern Europe. Ilobal Green is committed to environmentally sound business practices throughout all its plants. All activities are performed after taking into consideration the minimization of adverse environmental impact. The company respects and complies with the existing laws and regulations in the countries in which it operates.

About Avantha Group:

About Avantha: The US$ 4 bn Avantha Group is one of India’s leading business conglomerates. Its successful entities include BILT, Crompton Greaves, The Global Green Company, Avantha Power & Infrastructure, Solaris ChemTech Industries, Biltech Building Elements, Salient Business Solutions, and Avantha Technologies. With an impressive global footprint, Avantha operates in over ten countries, employing 20,000 people worldwide. The Group has business interests in diverse areas including power transmission and distribution equipment and services, paper and pulp, energy and infrastructure, food processing, farm forestry, chemicals, IT and ITES. Led by Gautam Thapar, Avantha demonstrates strong leadership globally and emerges as a focused corporate, leveraging its knowledge, leadership and operations, adding lasting value for its stakeholders and investors. For more information on Avantha Group, please visit www.avanthagroup.com

G6 World Class Manufacturing FacilitiesVenkatapur Hyderabad, India Pickles, Relish, Jalapeño

Neelamangala Bangalore, India Pickles, Peppers

Oblapura Bangalore, India Pickles, Jalapeño

Dunakiliti Hungary Pickles, Peppers, Cherries

Aalst Belgium Pickles, Capers, Silverskin Onions

Floragarden Turkey Capers

People Philosophy and Work EnvironmentThe company provides a workplace that nurtures each employee as an individual and an important member of a culturally diverse, worldwide team. The management team comprises professionals from very diverse cultural backgrounds from across the globe that provides the necessary width and depth required to meet all business challenges. The company believes that a diversity of people and ideas is a business imperative and that diversity must be sought and nurtured.

Team members are encouraged to openly communicate and constructively disagree based on mutual respect. Employees ensure that they when they make commitments, they keep them. Participation in cross-functional teams, project assignments and lateral professional development create new challenges and expand knowledge. Development goes hand in hand with training, but neither is a substitute for the other.

Projects Undertaken: There has been a total of 8 projects which was been directly handled by me during the last two months of my internship. The projects are stated below:

Project 1 – Canteen, & CSR & policy for the manufacturing units of the company. Project 2 – In house magazine for Global Green Group. Project 3 – Presentation on Company Values & Team Building.Project 4 – Questionnaire designing for Dipstick analysis on Avantha timesProject 5 - HR Handbook.Project 6 – Organizational Procedures (Flowcharts).

The in-house umbrella brand of Global Green: TIFY

Detailed Explanation

The projects are now explained in a detailed fashion for more clarity:

Project 1Canteen Policy for the manufacturing units

The Canteen facility was to be provided to all employees of Global Green for their benefit and providing food and drinks that are healthy, nutritional and tasty. It is a valid enterprise and is operated according to good and ethical business practices. Forming a healthy canteen committee or working group helps share the workload and also provides a wider forum to get the whole organizations community’s feedback, ideas and views.

OBJECTIVESTo provide healthy, variety of food and drinks for the welfare of the employees.Encourage Development of Healthy Eating Habits, thus working towards the health of the employees.Provide friendly and prompt service.Operate as efficient and effective business enterprise which can make financial contribution towards the operation and development of the company.Demonstrate high standards of food safety and hygiene in relation to preparation, storage and serving food.The Canteen was to be supervised by the Local HR team and the roles and responsibilities were clearly stated in the policy. This policy was according to the policy drafted by AVANTHA. Annexures and checklists consisting of daily cleaning and stock supplies were included in the policy.The benefits of the policy was

a. Employee satisfaction and delight.b. Employer best practice.c. No hurry of taking food at work place.d. High performance at work place.

Screenshots:

CSR Policy (Corporate Social Responsibility)The goal of CSR is to embrace responsibility for the company's actions and encourage a positive impact through its activities on the environment, consumers, employees, communities, stakeholders and all other members of the public sphere. Furthermore, CSR-focused businesses would proactively promote the public interest by encouraging community growth and development, and voluntarily eliminating practices that harm the public sphere, regardless of legality. CSR is the deliberate inclusion of public interest into corporate decision-making, that is the core business of the company or firm, and the honoring of a triple bottom line: people, planet, profit.

CSR background in India(Holland based companies)CSR is a container concept which encompasses many different ecological, social and economic issues. In order to give a more specific interpretation to the concept of CSR a platform of

Dutch NGOs has composed a so-called CSR Frame of Reference. Aim of this framework is to give companies a coherent overview of what NGOs define as CSR. The Frame of Reference is mainly

based on international treaties, guidelines and instruments enjoying broad international support that are relevant for business, such as human rights, labour rights, environmental protection, consumer protection, socio-economic development, corruption and other aspects of CSR. It also includes some fundamental operational aspects of CSR like supply chain responsibility, stakeholder involvement, transparency and reporting and independent verification. In order to validate the CSR Frame of Reference in an international context, the India Committee of the Netherlands (ICN or Landelijke India Werkgroep in Dutch) has initiated a project on corporate social responsibility by Dutch companies in India. ICN has asked CREM BV (Consultancy and Research for Environmental Management) to perform the research in the Netherlands and PiC (Partners in Change) to perform the research in India. CUTS (Consumer Unity and Trust Society) has commented on the Frame of Reference, this report and organised the workshop in India. The project was financed by the Netherlands Ministry of Housing, Spatial Planning and the Environment (VROM) and the Dutch Interchurch Organisation for Development Co-operation (ICCO). The objectives are the project focuses on positive examples and on (potential) bottlenecks and dilemmas which companies (may) encounter in India when they implement CSR principles in their business. The project aims to make the CSR Frame of Reference operational by looking at the practical implications for companies. This project discusses the boundaries of the responsibility of companies. This can give insight to what extent companies can implement the standards of the CSR Frame of Reference and where other actors such as governments and NGOs can or should play a role. As benchmarking is not an objective of this research, the findings on the companies have been kept anonymous. Together with Dutch and Indian stakeholders, this research intends to identify practical solutions, e.g. by means of good practices. This approach is chosen to shed light on the Indian perspective on CSR in terms of practices of selected companies and stakeholders which have provided insight into such practices.

The CSR policy for the Global Green Group has an impact on the employees on how they are supposed to behave and become accountable for their actions. The Scope of the policy lies with applies to all organization’s employees, management, contractors, student interns, and volunteers. This policy describes the organization’s objectives and policies regarding maintaining the privacy of patient information. It recognizes the need for ous to behave responsibly within the community and undertake to be fully accountable for our actions and to adequately impact-assess all of our activities, to ensure that we not adversely affecting the environment, community, economy or culture in which we operate.

Project 3: Creation of Green-ovation.

Newsletters rarely serve only one single purpose. Some of typical reasons thatpeople and organizations start a newsletter include to:

Inform — technical information, social events, accomplishments, goals, benchmarks, upcoming changes, trends, follow up announcements of important information with more details.

Motivate — encourage, recognize, applaud, spotlight, build morale, increase sales, build community, build relationships, achieve results.

Solicit — ask for volunteers, donations, contributions, special funds or needed items, attendance at events, help for organization or others, wish lists, questionnaires, polls, feedback, actions, outcomes.

Educate — (similar to inform but with an eye toward action or outcomes); tips, how to do something specific (a recipe, cleaning tips, change a procedure or protocol, learn/reinforce a new skill), phone numbers, addresses, provide information which enlightens, changes minds, where to find an item to purchase, announce new services, introduce new staff /partners, teach something new to the reader.

Market — sell products and services, promote, brand a company or organization, build awareness, outreach.

Communicate —overarching multiple purposes which usually include any combination of the above and any or all of the other reasons for a newsletter’s existence.

The In-house corporate magazine for the global Green Group was designed by me and was given the name GREENOVATION. The newsletter consisted of articles from various sectors of Marketing (India and International), Finance, HR, IT, Agriculture etc. Articles from Marketing department included the various scenes relating to packaging in the modern world, whereas the Agri dept. of Global Green came out with an innovative article about fruit flies and how it destroys our crops.

Various screenshots are various but for internal quality and secrecy purpose it is not attached along with.

The Cover page

Article from the marketing dept. titled PACK- EDGE

Cover Story from Agri dept. titled Press F for Fruitfly

Project 4 Corporate PowerPoint Presentation on VALUES, Teams

The purpose of a PowerPoint presentation is to create maximum impact in minimal time and persuade the audience to take action, physically or mentally. If used right, a PowerPoint presentation can:

Amplify your message Accelerate information absorption Assist comprehension and hence faster decision making

There is nothing more boring than a long, generic PowerPoint presentation. And 99% are: loads of slides filled with

bullets. Moreover, presenters generally tend to squeeze in too much information – much of which is out of line of

the original purpose of their presentation. Too many points on a single slide or long paragraphs do not work.

Remember, PowerPoint is a competent slide manager and presentation tool, not a word processor. The sight of a

text heavy slide will make your audience lean back and lose interest. Instead, follow up with extra information in a

document at the end of the presentation. Using visual aid makes all the difference. But making your presentation

visual does not mean you should have something flying out of every corner of a slide. Over utilization of these

PowerPoint inbuilt animations will give it an unprofessional look and I doubt it reflects the identity of company.

PowerPoint works best for presenting things visually. An appropriate image helps deliver the message more

efficiently, and more importantly, it makes it memorable. So the key is to use more visuals and fewer words.

Effective PowerPoint presentations that appropriately represent your organization should have the following:

The presentation should be consistently designed (Timesaver: templates)

Choose a color palette that goes with your company’s other marketing collaterals.

Use clean and simple graphics/charts

Article from the marketing dept. titled PACK- EDGE

Cover Story from Agri dept. titled Press F for Fruitfly

No more than 6 words per slide

Use pictures that reinforces your words

A good rule for effective presentations is to avoid mixing reading and listening. If your audience is reading the

points on the screen, they are simultaneously not listening to you, and vice-versa. It is a very inefficient way of

getting your message across. After all, your goal is to make sure they leave the room with YOUR point of viewI was asked by my reporting head to create a ppt. on Values which will be used by the company in their corporate meetings.

SCREENSHOTS:

The official Global Green templateThe Avantha logo

Project 6 Dipstick analysis on Avantha timesAvantha comes out with a magazine every two months interval. The magazine consists of all the latest developments in and around the groups of companies owned by it. We were asked by the HR team of Avantha to create a questionnaire. A questionnaire was built by me and rating was given to each answers of the questions judging the fact whether employees are aware of these advancements in the group. Dip Stick analysis was carried out in two ways where two questionnaires was built and was distributed among the employees. The questionnaires and rating scale are attached along with.

Feedback Form for the AVANTHA TIMES MAGAZINEThe following questionnaire consists of 8 questions. Please fill up the similar and help us to make the magazine better.

Have heard the name of the magazine called “ AVANTHA TIMES “?a. Yes b. No.

Do you read “AVANTHA TIMES”?

a. Yesb. No.c. I dont get time to read.

Have you seen articles in AVANTHA TIMES written by GLOBAL GREEN employees.a. Yes.b. No,c. No Comments.

Are you happy that GLOBAL GREEN is nowadays been flashed more and more in Avantha Times, as more articles are coming out by their employees?a. Yes .b. Noc. No Comments.

Are you happy with the Quality of the article? (Quality = Whether news is appropriatly reflected in the article)a. Yes , the articles printed in AT are appropriate and correctly reflects our organizational culture.b. The Quality is somewhat good.c. No, the quality is not good.d. None of the above.

Please suggest your views to make Avantha Times a better magazine.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Project 7HR handbook

The purpose of a Handbook is to provide employees with a working guide to the understanding of the day-to-day administration of personnel policies and practices. The personnel policies set forth pertain to all employees. The Employee Handbook is provided for informational purposes only. It is designed to provide employees with a general summary description of College personnel policies, programs, and employee benefits. The College has the right to change, modify, delete, deviate from, or add policies and procedures. The College will endeavor to announce changes by memo or in the "Bulletin". Any subsequent revisions or modifications supersede this Handbook. It is your responsibility as an employee to read this handbook. If further clarification or interpretation is necessary, please talk with your supervisor and/or contact the Employment Services Department for assistance. These policies and procedures and any subsequent revisions do not constitute an employment contract, and should not be interpreted as creating an employment contract.Every employee of the company while joining the company must be handed over a HR handbook which states the rules and regulations of the company and its policies too. I was asked by my superior to design the same and the project is underway. The HR handbook for the global green group consists of the policies in a brief as of for a ready reference.

Project 8Organizational Procedures and Flowcharts

Flow charts are easy-to-understand diagrams showing how steps in a process fit together. This makes them useful tools for communicating how processes work, and for clearly documenting how a particular job is done. Furthermore, the act of mapping a process out in flow chart format helps you clarify your understanding of the process, and helps you think about where the process can be improved.A flow chart can therefore be used to: Define and analyze processes.

Build a step-by-step picture of the process for analysis, discussion, or communication.

Define, standardize or find areas for improvement in a process

Also, by conveying the information or processes in a step-by-step flow, you can then concentrate more intently on each individual step, without feeling overwhelmed by the bigger picture. The procedural flowcharts for the Global Green Group were made for the following policies:

Org Structure & Manpower Policy Recruitment Selection Induction Process Confirmations, Appraisals & Performance Appraisal Training & Development Promotion and Recognition Policy Payroll Employee Separation Grievance Redressal Whistle Blower Guest House Policy Crisis Management Telephone Policy Security Administration Social Security Policy

The Recruitment policy procedure:

The guest house policy procedure:

Conclusion:

I have implemented the skills learnt in my college in the organization and have successfully completed the projects which were given to me. The projects helped me to sharpen my skills in making Corporate PowerPoint Presentation, where I learnt to make corporate presentation and the use of master slide to maintain uniformity and elegance throughout the ppt. It helped me to teach Corporate Ethics, the way to behave and putting yourself in front of colleagues from an HR perspective.

Bibliography:

Human Resource Management (9th Edition) by Gary DesslerManaging Human Resources by George W. Bohlander, Scott A. SnellHuman Resources Management by Wendell L. FrenchOrganizational Behavior – Stephen P. Robbins