Sumary

1.A leading company 03• Mission and values 04 • National and International Capacity 05

• Multiespecialización 06

2.Hubs of Growth 07• E-Commerce 08

• Value-Added Logistics 10

• International 11

• Innovation 12

3.THE SEUR COMMITMENT 14• Responsibility 15

• People• Planet 16

• Society 17

• SEUR in Numbers 18

4.Spokespeople

19• Yves Delmas 20

• Benjamín Calzón

(Comunications contacts) 21

SEUR is a leading company in the express delivery market in Spain and Portugal and has more than seventy years of history. it integrates two major lines of business: electronic and international trade. SEUR’s structure is composed of 6,300 employees, more than 1,000 stores and a fleet of 3,500 vehicles to service more than 1,200,000 customers.

The company has an international operational capability that allows it to deliver to clients in 230 countries, thanks to the network of its strategic partner, GeoPost. GeoPost’s team of over 20,000 professionals is the first intra-European terrestrial network, through the DPD brand.SEUR has strengthened its CSR policy and has become the leading operator in sustainable mobility by incorporating vehicles that run on alternative energies, providing training in efficient driving and optimizing delivery routes. In addition, the company manages its social action through the SEUR Foundation, which celebrates its tenth anniversary this year. The main objective of the Foundation is to combine logistics with solidarity, specifically by supporting projects aimed at childhood and youth. Mission and Values

SEUR has a commitment to quality, innovation and a commitment to stay close to customers. The company adapts to changes and responds to clients’ needs. This attitude is embodied in its MISSION STATEMENT: "To be the leading, integrated solution for urgent national and international transport needs, guaranteed for all types of domestic and international courier service clients."To achieve this, and as a reflection of the actions and behaviour of the company, the following values are always, permanently applied:

Focus on the customer Multi-specialist Quality Innovation and continuous improvement Engagement and initiative in client satisfaction Development of human capital

1. A leading company

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National and International Capacity

SPAIN AND PORTUGAL:

81 delegations throughout Spain and Portugal

9 transfer platforms

97 distribution platforms

More than 1,000 stores

256 company points of sale

Fleet made up of 3,500 vehicles

6,300 employees and collaborators

More than 13,000,000 deliveries made to homes

SEUR carried out one out of every three home deliveries in 2013

More than 75,000,000 packages in 2013

Unique management model based on a network of franchises,

which guarantees the homogeneity of the network

INTERNATIONAL DIMENSION:

SEUR possesses operational capacity in 230 countries thanks to

GeoPost, its strategic partner, the urgent delivery division of the

French La Poste group

830 hubs and depots

26,000 vehicles

20,000 employees

814,000,000 shipments per year

GeoPost subsidiaries: Chronopost (France and Portugal), Exapaq

and Pickup Services (France).

1. A leading company

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MULTI- SPECIALIZATION

SEUR offers a wide range of services that are adapted to different types of clients and different sectors of activities:

INTEGRATED LOGISTICS

Documentation/Catalogues

Certified mail

Business parcel delivery

Industrial parcel delivery

FOR EVERYONE

Businesses/SMEs

Self-employed people/private clients

SPECIFIC SOLUTIONS FOR EACH TYPE OF DELIVERY

B2B

B2C

C2B

C2C

MAXIUM COVERAGE

National (Spain and Portugal)

International

1. A leading company

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The growth of e-commerce, and perspectives for the future, reaffirm SEUR’s position in this segment, and reinforce the value of transport and logistics to successfully close the circle and the buying experience. Sales in 2013 reached €100 million, meaning 22% of global sales. In this way, SEUR has consolidated its leadership and strengthened its commitment to continue growing with the help of e-merchants.

SEUR, which has been able to see the importance of this sector, has made a strong commitment to the development of specific solutions as SEUR Predict, designed to maximize the quality of service for e-consumer. This innovative service is an information service to the recipient on the delivery of informing the user of the two-hour time window in which the client will receive his or her order.

Investment in technology has become instrumental to SEUR and that is what allows them to develop new processes to continue to provide innovative solutions to its customers. In this way, SEUR has continued to progress in 2013 as it has in previous years (with growth of 23% in 2012), above the general level of growth of the sector, situated at 13.4% for B2B.

Services specifically targeted to online commerce, encompassed in so-called e-solutions, have helped to develop business initiatives that otherwise could not have been incorporated into the Spanish business environment.

E-Commerce

2. Hubs of Growth

The business of delivering orders that are generated by electronic commerce directly to clients is the one that saw the greatest growth in 2013 (22%) and has placed SEUR at the top of the sector, with a market quota exceeding 30%, with thirteen million home deliveries every year. The consultancy firm Forrester estimates that Spain will be the European country that, between now and 2017, will experience great growth in e-commerce, reaching €191 billion in that year.

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This is a project that is capable of offering advanced solutions in all of the phases of creating an online business:

Creating the user’s own virtual store. To do this, SEUR has reached an agreement with e-pages, a worldwide platform for cloud-based e-commerce services, which has developed more than 50,000 stores to date;

Technological integration, which provides connections to transportation services for those businesses which already have a web page:

Use of SEUR’s own tools, like SEUR Net (for self-employed people and individual clients; features basic development which only needs an internet connection) and SEUR Office (for stores that have a large volume of sales; offers more advanced functions like label reading and weight measurements).

Use of external tools, which is why SEUR Connect (http://www.seurconnect.com/) was created. It integrates the Magento platform (through its national distributor, Interactiv4), to conduct the operations of online management of shipments.

Personalised options, made to measure for clients, to make it easier to integrate a virtual store with SEUR’s services.

Integrated logistics solution specialized for e-commerce and managed by experts, through the control and storage of the goods by the same logistics operator, allows companies to increase business efficiency, optimize resources and time and considerable cost savings.

•Always knowing, at all times, where shipments are (from pickup to delivery), thanks to traceability systems accessed from seur.com or from any mobile device (iPhone or Android).

2. Hubs of Growth

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•Choosing the deliver mode: at home, before a certain time (with SEUR 8:30, 10 and 13:30 service), or even the ability to choose a time frame (e.g., 10AM to 12 noon). This last service was put in place by the online purchasing club www.Alice.es; or even picking up your delivery at one of more than a thousand SEUR stores near you.

•Facilitate the delivery itself, with three attempts, notices via text message, and even change the date and time of delivery.

•Permit fast and simple returns, either from the delivery address or from SEUR stores.

•Various payment options, such as cash on delivery

All of this, offered at very competitive rates, which evolve with the business (as determined by volume: S, M and L), and guaranteeing responsible delivery, through the policy of Sustainable Mobility.

It has also positioned SEUR as the most reliable partner to lean on when to undertake the adventure of many online businesses, being the rate of customer satisfaction SEUR than 90%.

2. Hubs of Growth

Value- Added Logistics

Offering a comprehensive solution to customers is what has led to SEUR develop a value-added logistics service, integrated with transport. This way, all processes the product goes through, right until the client receives the delivery, are controlled. This makes it possible to improve effectiveness and efficiency, for both time and money, to provide high-quality service.

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The new ways that open the international market (to which the guaranteed service SEUR offers which, in addition its alliance with GeoPost, with one of the largest international networks of the market) have resulted in the business growing by 8% in the past year, reaching €95 million.

In 2013 SEUR developed intense activity in support of the internationalization of Spanish companies, especially SMEs, offering them specific solutions for international transport, with the help of the network of its partner, GeoPost. The offer to transport goods weighing between five kilograms and 1,000 kilograms to European destinations, with guaranteed delivery time, has become a key element in the expansion of SMEs in the last year.

Exports from Spanish companies accounted for 60% of international shipments, while the remaining 40% were shipments from abroad. Safety, efficiency and cost benefit are the pillars of the company’s "border" service, which has competitive delivery times prices.

SEUR offers a wide range of international services by road, sea and air, covering everything from small packages to container shipments, adapting to the needs of individuals and businesses.

2. Hubs of Growth

International

The opportunities offered by the international environment are a reality for the Iberian business group, and it is where the strength of SEUR lies, through its alliance with GeoPost, which has the largest road distribution network in Europe.

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SEUR’s business vision has strengthened its position as an industry leader and reference in innovation. Products like SEUR 8:30, SEUR 10 and SEUR 13:30 show that the company commits to performing a service with no margin for error. Shipments delivered in less than 24 hours has marked the path of expected solutions for individuals and businesses.

Continuous improvement of the effectiveness of its systems has always been the goal of research in innovation and implementation of new products and services for the company. As the leader, SEUR has set itself apart thanks to its ability to adapt to continuous demands of the market, and has managed to do so through new solutions such as the e-shop/e-solutions, designed to cover on-line business; inclusion of the Burofax Telegram service, a new business channel offered first by SEUR as a private transportation company; the revolutionary TúMandas rates, targeting individuals, freelancers and SMEs.

In the past year, SEUR devoted total investment of more than €8 million to optimising processes in order to improve the efficiency of its operations; this has been reflected in a significant reduction in costs. Highlights include investments made to expand the distribution network; technology developed for delivery warning services (within a time window of 2 hours), as is SEUR Predict; applications for the development of products tailored to customers at the level of integration or operational information, such as Intertiendas service solutions; or the backup of SEUR Cold service to meet the growing demand for gourmet food online.

2. Hubs of Growth

Innovation

Innovation is intrinsic to SEUR; so much so that the birth of the company led to the creation of a single sector on the Spanish business map. The courier service as new activity revolutionized the way many businesses work.

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As part of their adaptation to new trends, SEUR has developed a 2.0 strategy that allows the company, through different platforms, to carry out active, real-time listening to the concerns and needs of current and potential customers. At the centre of the online map lies the seur.com web sales page, supplemented by different corporate profiles on Twitter, Facebook, YouTube and LinkedIn, totalling more than 14,000 fans.

Another notable outlet is the teloenvioporSEUR.com blog, which has positioned the company as a leader in e-commerce, sustainable mobility, eco-efficiency, innovation and new technologies.

2. Hubs of Growth

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Corporate Social Responsibility forms part of SEUR’s model of management. It is integrated into every facet of business, and is designed within the framework that marks the mission, the vision and the values of the organization. SEUR has published its CSR report under the slogan "Responsible Delivery for a Sustainable World ", which shows the commitment of the company with all the initiatives to mitigate the environmental impact that transport activity has on the environment.

Responsability

SEUR seeks to consolidate a model of excellence in management based on the values that the company has. We have a code of ethics that includes the fundamental operating principles of our entire team. In addition, measurements of the levels of satisfaction of our customers, employees and branches for possible areas for improvement are made.

We also seek transparency in our actions; and, therefore, we maintain a policy of fluid corporate communication with different SEUR stakeholders.

At SEUR, we have identified three areas of social concern: people, the environment and social action

3. Commitment SEUR

People

We seeks to incorporate, retain and develop talent, ensuring a safe and healthy working environment, equal opportunities and active participation of all our employees and partners.

SEUR has a strong commitment to training as the key to professional development and that effort is evident in the more than 90,000 hours per year of training we provide.

SEUR has developed a work environment based on respect, integrity and equality, values that apply in each of their performances.

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Planet

SEUR has become a benchmark in the field of sustainable mobility. This is understood as the efficient use of all transport resources and proper management of the waste that is generated. It is our commitment to the task of reducing the environmental impact caused by our activities.

SUSTAINABLE MOBILITY:

Incorporating eco-friendly vehicles that use alternative fuels; in 2012, this cut our CO2 emissions by 50 tonnes.

A new system of distributing smaller packages in urban areas, using ecological tricycles and bicycles.

Efficient driving training, in order to save petrol.

Optimization of work routes using delivery warning systems, via SMS or by locating merchandise through the Delivery Assistance Service (SAS.)

Active Collaboration with CITET (The Centre for Innovation for Logistics and Highway Transport, Centro de Innovación para la Logística y el Transporte por Carretera).

3. Commitment SEUR

RESPONSIBLE MANAGEMENT:

Environmental Management Systems, certified according to ISO 14001 standards and the use of Sustainable Development Indicators to control C02 emissions, paper consumption or waste generation.

AENOR certifies compliance with international standards of ISO 9001 Quality Management standard and the Health and Safety at Work Standard OSHAS 18001.

SEUR Logistics has achieved triple certification by AENOR, certifying compliance with the International Standards Management ISO 9001 Quality, ISO 14001 Environmental Management Standard and the Health and Safety at Work Standard OSHAS 18001.

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Membership in Pro-climate forum, with the aim of promoting more responsible business behaviour.

Project Eco-Efficiency: promoting the reduction of paper consumption or reduction of contaminated absorbent material.

3. Commitment SEUR

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Society

SEUR Foundation: Logistics and Solidarity

SEUR Foundation, which is celebrating its tenth anniversary this year, was established in 2004 to coordinate all social activities that the company had been carrying out since its inception. To date, it has accumulated more than 22,000 hours of social action. The protection of children is the primary focus of the actions performed by SEUR Foundation. It is an investment in the future based on the safest value in society: children.

SEUR Foundation has helped more than 40,000 children and indirectly benefited more than 70,000 people. One of the Foundation’s greatest achievements has been the "Caps for Life" initiative, which has become a significant volunteer movement, with over 13 million supporters. Thanks to it, it has so far managed to help more than 70 children for which they have collected more than 3,400 tons of caps (already delivered to the recycler), worth €600,000 and with which they have saved 3,400 tonnes of CO2 from going into the environment. SEUR Foundation organizes its own activities and collaborates with NGOs and other non-profit entities, providing expertise in the field of logistics and urgent courier services. SEUR’s social commitment is reflected in each of the performances of the Foundation, and the network of SEUR delegations in Spain and Portugal is actively involved in the Foundation through corporate volunteering.

3. Commitment SEUR

SEUR in numbers

Sales of €537 million  1.2 million clients

Customer satisfaction index greater than 90%

98% delivery fulfilment, the highest in the market

95.6% client renewal

More than 90,000 hours dedicated to training

More than 1,000 stores close to clients in Spain and Portugal

55 million shipments per year

3,500 delivery vehicles

6,300 professionals

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Yves Delmas, President at SEUR

Yves Delmas has a Bachelor’s Degree in Law at the University of Paris X Nanterre and a History degree at the University of Sorbonne (Paris). He also has a Master’s Degree at Institut d'Etudes politiques de Paris and a MBA at Ecole Nationale supérieure des PTT. Yves has significant experience in different directorial positions in various express transport companies, where GeoPost always being a stakeholder. His positions have included being COO in Chronopost France, Deputy General Manager in TNT France, CEO in Jet Worldwide France and Chronopost Spain, and VP Marketing and Sales in GeoPost HO in Paris. Yves Delmas, who was previously the CEO of SEUR GeoPost Spain and Marketing and Sales Vice President of SEUR, was appointed as the company's President in 2012. 

4. Spokespeople

Benjamín Calzón, Geopost BU Managing Director at SEUR

Benjamín has a Bachelor’s Degree in Economics and Business Sciences at the University of Alcalá de Henares (Madrid). He has a significant experience in different directorial positions in various transport companies such as Azkar, Correos and Chronoexpress. Benjamín Calzón joined SEUR as Deputy Director of Operations in 2007. Shortly after, he was promoted to Corporate Operations Manager and appointed as General Manager of SEUR GeoPost in 2013.

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Carmen Queipo de Llano, Director of Corporate Communication, Public Relations and 2.0 91 322 25 23 carmen.queipodellano@seur.net

Laura Gonzalvo, Corporate Communication and Public Relations Manager91 322 27 52 laura.gonzalvo@seur.net Tinkle Communication Agency 917021010Victoria Tejerovtejero@tinkle.esSilvia Egeasegea@tinkle.esElena Barreraebarrera@tinkle.es

COMMUNICATION CONTACTS

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