suman thapa resume
TRANSCRIPT
Suman Thapa12 Montrose Street,
Somerville, MA [email protected]
OBJECTIVE: Obtain a position of Bank Teller or Universal Banker position utilizing my five years of banking experience
SKILLS Skilled in processing transactions accurately Trained in bank security, anti–money laundering policies, counterfeit detection,
and check fraud and forgery detection Great at building relationship with customers
WORK EXPERIENCE
CashierDunkin Donuts, Boston, MA June 2015 – Present
Achieved the daily sales goals by up-selling promotional products Sold Dunkin Donuts reward card and DD Perks Prepared a variety of food and beverage orders following customer specifications Answered questions regarding the menu and the ingredients used in all products
Customer Service RepresentativeBank of Kathmandu, Nepal Dec 2012 to May 2015
Delivered personalized service over the phone and in person Worked with and advised customers in opening and closing accounts Provided customer assistance with balance details and other inquires Contributed to external and internal sales activities
Bank Teller Bank of Kathmandu, Nepal Feb 2012 to Dec 2012
Received recognition for the best customer service in my branch Made all sales goals and processed transactions with high accuracy Prevented losses by carefully following ID policies and check fraud procedures Balanced cash 100% of the time
EDUCATION
Certificate, Careers in Banking and Finance Asian American Civic Association, Boston, MA, December 2016
Trained in banking procedures, policies, services and regulations Extensive education on customer service and cross sales strategies Completed over 30 hours of direct training from local banking executive
Bachelor Science in Business Studies City College of Management, Banke, Nepal