Suffolk Key – the Value of Pilots

6 October 2005SCNF Cambridge

Geoff DoggettSuffolk E-Services Card Manager

My agenda today

• Card Auditing & ID Management

• Smart Card Development

• Pilots & learning

• Cards & Card Management

Too many cards?

…and web identities?

4 year vision for “One Suffolk” cards

• 2004/5 – audit (measure and manage)

• 2005/6 - inform, consult, plan, specify

• 2006/7 - implement

• 2007/8 - market and grow to critical mass

Suffolk Card Audit May 2005Phase 1 Report

• Over 1,102,000 local authority cards issued in past 3 years• 34 card schemes identified within Suffolk local authorities• 56% schemes are growing; 40% static and 4% declining• Over 130 employees engaged in card administration• >90% of cards are single number, single use• Total cost of ownership is £4 per card and £9 per citizen• Growing demand for smart cards in schools

CONCLUSIONS:

Cluster admin & card management to lower costsMulti-service smart cards are important enablersMODERNISE ADMIN & SUPPLY CHAIN AND SAVE!

Suffolk Card Audit December 2005Phase 2 – consultancy & implementation

• Create standard specifications & disseminate

• Consultancy with each District & Borough

• Introduce web-based card management

• Share procurement and suppliers

• Work with larger schemes to build critical mass

• Create framework for concessionary travel smart cards

• Develop school and youth card activity

Suffolk current/developing smart schemes

SMART NOW or PLANNED 2006

• MSDC Key Card (concessions + discounts) 1k Mifare 1k• Suffolk Coastal DC Coastal Card (leisure) 8k Mifare 1k• Forest Heath DC Active Card (leisure) 6k Mifare 4k• Stow High, BB schools (Suffolk Catering) 3k Mifare 1k/4k• Waveney DC (leisure + concessions) 30k Mifare 4k• Ipswich BC (parking + leisure) 50k Mifare 4k

SMART STRATEGY ACCEPTED

• Suffolk CC Youth Card (concessionary travel + discounts) 90k• Suffolk Saver (concessionary travel bus pass) 100k

Stowmarket KeyThe First Attempt!

• Development of anti-poverty scheme started 1997

• Cornish Key inspired• Got us into National Project• Developed Stow High School cashless

catering• 500 JCOP30 cards

Learned how to build cardholder value, personal medical data, organ donor, enrolment and card management

Suffolk CCShuttle Bus

• First contactless pilot • Very rapid deployment (4 weeks)• Mobile terminal (Thyron PayCell)• Data capture• 1200 Mifare 1k cardsLearned data capture, working with transport operator, rapid implementation, software development (terminal)

Stowmarket High School

Cashless Catering (MH)

• Partnership with Suffolk Catering• Healthy eating/exercise loyalty scheme• 1400 JCOP30 cards (now Mifare)• Cash loaders added later (mistake…) Learned about pupil, staff, parent behaviours, how to break cards/systems, photo acquisition, data manipulation, loyalty schemes and a great deal about attitudes to smart cards!

Benjamin Britten High School

Multiple services on a single card (at last!)

• Cashless Catering (Cunninghams)• Access Control (Prox > Mifare)• Complex data manipulation• 1300 Mifare 4k cards• Progressive school – our showroom? Learned access control bodges, how to implement cashless catering properly, need for card management & self-service photo acquisition

Cards & Card Management

• First user of NSCP software (now SmartConnect)• 18 months experience incl. enrolment• Currently evaluating other products for schools• Worked with LASSeO to promote commodity contactless cards for LA use – Mifare 4k now our standard• Ensuring compatibility with legacy systems• Working on self-service via web channels and kiosks• Using IIN citizen/card numbering

CONCLUSIONS

• Do a Card Audit – if you can’t measure it, you can’t manage it!• Pilots are valuable – operational experience, find suppliers, establish business cases• Get partnership buy-in and corporate stakeholders established• Use the experience around in LAs• Use networks – SCNF a great first step!

Thank you - Suffolk welcomes you at any time!

Geoff Doggett

t: 01449 727114 m: 07971 563510

geoff.doggett@midsuffolk.gov.uk

www.onesuffolk.com