suffering from “franken” monitoring?
TRANSCRIPT
Beat the “Franken” Monitoring Blues…Shamus McGillicuddy, Sr. Analyst, Enterprise Management AssociatesMike Sargent, SVP & GM, Riverbed SteelCentral
Shamus McGillicuddy, Senior Analyst@[email protected]
The Value of a Platform Approach to Performance Management
New Levels of Complexity Demand New Approach to IT Operations
• The days of a static data centers delivering monolithic applications to fixed endpoints are over
• Users are mobile• Applications are complex and multi-tiered
Dozens if not hundreds of services combine into a single web service• Infrastructure is virtualized and software-defined
End-to-end virtual/physical operations creates new visibility demands• Hybrid cloud blurs the lines between public and private infrastructure
• Legacy IT operations tools and practices are not designed to address these conditions
Slide 3 © 2015 Enterprise Management Associates, Inc.
IT Complexity Requires Agile Operations
In the face of change, IT must be more agile and equipped with modern tools• Maintain a service-centric view of infrastructure
End-to-end visibility across technology domains Understand how dependencies affect application health and performance
• Collaborate across organizational groups Application managers, systems admins, and network managers working together to move
in the right direction• Proactive problem prevention
Identify traffic spikes created by big data collection, replication and analysis Detect and mitigate regional outages in a global service Scale applications rapidly in response to changing business conditions
Slide 4 © 2015 Enterprise Management Associates, Inc.
IT Operations Is Not Ready to be Agile
Slide 5 © 2015 Enterprise Management Associates, Inc.
34%
34%
32%
Enterprise network teams devote their typical work week to the following
Reactive troubleshootingProactive problem preventionAll other activities
Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014
IT spends too much time putting out fires
• End users detect 40% of problems before the NOC finds them
• Network teams spend two-thirds of their time troubleshooting
Key problems addressable by integrated management systems:
1. Operational costs2. Lack of centralized control3. Troubleshooting problems
The Scourge of Siloed IT Organizations
Slide 6 © 2015 Enterprise Management Associates, Inc.
Security concerns
Increased operating costs
Integrating legacy and new technology
Finding/hiring skilled staff
Lack of centralized control
Slow deployment of software updates
Slow provisioning of new app environments
Diagnostics and troubleshooting
Increased capital cost
Increased staff cost
38%
37%
35%
34%
34%
33%
32%
32%
30%
29%
IT silos cause pain with:
Source: EMA, “Obstacles and Priorities on the Road to the Software-Defined Data Center” January 2014
Siloed IT Gets the Siloed Tools It Deserves
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Legacy management tools perpetuate this practice
• Domain-specific management systems:• Provide visibility into a single
technology domain• Align to skill sets of engineers and
admins in these silos• Deliver no end-to-end view of
application environment
IT organizations evolved as teams of specialists focused on specific technology domains
• When trouble strikes, IT groups circle the wagons• Siloed tools prove domain
innocence• Finger-pointing• No collaboration• No service-centric approach
Management Tool Sprawl is Also a Problem Inside Silos
• Each management silo has internal tool sprawl, too• The typical enterprise uses between 4 and 10 network monitoring and troubleshooting tools
Doesn’t include shelfware 10% of large enterprises use more than 25 tools A network engineer might log into three or four tools before answering a
simple question such as: How much bandwidth does this application consume?
Network operations and network engineering often use different tools
Slide 8 © 2015 Enterprise Management Associates, Inc.
Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014
The Industry is Ready for a Change
• 40% of enterprises have formed cross-domain IT operations teams*
• They need tools that IT engineers with diverse skillsets can use together
• Enterprises are seeking help from IT management vendors to transform operations• The top two partnership priorities for IT transformation efforts†:
1. IT applications management vendors 2. IT operations management vendors Ranked ahead of consultants, systems integrators and infrastructure vendors
Slide 9 © 2015 Enterprise Management Associates, Inc.
* Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014†Source: EMA, “Digital and IT Transformation: A Global View of Trends and Requirements,” September 2015
IT Organizations Have New Integration Requirements for Management Tools
IT organizations want integrated performance monitoring and troubleshooting tools
Slide 10 © 2015 Enterprise Management Associates, Inc.
Source: EMA, “Managing Networks in the Age of Cloud, SDN and Big Data: Network Management Megatrends, 2014,” April 2014
of enterprises require their network management tools to be integrated with application performance management systems
want integration with end-user experience monitoring
39% 37%
IT Teams Need Management Tools That Offer Service-Centric Context
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Service Quality
End User Experience
Application Performance
Problem Prevention
Internal SLAs
None of the above
66%
59%
55%
55%
37%
4%
Which of the following are becoming more important to the network management team?
The Value of an Integrated IT Operations Platform
• Network performance management and application performance management have traditionally provided separate views into service quality• APM evolved to provide some network context• NPM evolved to provide some application context• But the picture was incomplete
• An integrated, cross-domain management platform allows IT to:• Map application dependencies to multiple technology domains• Contextualize data and telemetry from those technology domains• Develop a service-centric view across technology silos• Pivot from one point of view to another when analyzing events• Collaborate across IT teams with shared tools and common data• Generate reports that are consumable by multiple constituencies
Slide 12 © 2015 Enterprise Management Associates, Inc.
One Platform, One IT Operations team
• Enterprises are forming cross-domain operations• They need tools that enable cross-domain operations
• When IT pros can pivot from code-level application performance data to packet-level network performance data on the same event and in the same window, silos break down
Now everyone is looking at the same problem And working together to fix it
Slide 13 © 2015 Enterprise Management Associates, Inc.
Ready for Change?
© 2015 Riverbed Technology. All rights reserved. 15
Performance Center of Excellence
Performance Management an Enterprise Core Competency
Fully Integrated, Predictive
Direct Business Value
Levels of Performance Management Maturity
Dozens of Point Solutions
Tool Experts Operating in Silos
Fragmented, Reactive
Time & Money Wasted on Root-Cause Analysis
Consolidated Solutions
Domain Experts Collaborating
Basic Integration, Reactive
Measurable ROI from Monitoring
Most customers fall in this range
© 2015 Riverbed Technology. All rights reserved. 16
Turn-key Performance Excellence Solution
The Application Performance Command Center SteelCentral Platform Vision
Module A Module B Module C
Easy, Integrated Consumption of Performance Intelligence
Recommended Action - Directed Automation(e.g. SH/SF and SD-WAN)
Big-data analytics architecture
Real Time, Continuous, High Definition Data Capture
• Enabled Data Export to support: - Big data Initiatives - Security team• SteelCentral Big Data Analytics
Best data set in industry
Best, Modular Analytics
Easiest to Consume
Fastest time to value
Best ROI on customer
investments
ALL Networks ALL Applications
© 2015 Riverbed Technology. All rights reserved. 17
IT Ops Network Ops DevOps LOBApp Ops
Unified Performance VisibilitySingle Performance Management Interface
RouterSwitch Packets DatabaseDevices App ServerWeb ServerSH/SF
ALL Networks ALL Applications
Comprehensive Data Capture
SteelCentral: Your Command Center for Application Performance
Portal
AppInternalsAppResponseNetProfiler, NetShark,NetSensor, NetAuditor
© 2015 Riverbed Technology. All rights reserved. 18
SaaS/CLOUDEND USERSDATACENTERDATACENTERBRANCH
Optimization, Control, Mitigation, Remediation,
Consolidation
Performance Visibility, Intelligence, Insight
Inte
lligen
ce, R
ecom
men
ded
Act
ion
Add
ition
al T
elem
etry
Riverbed Platform: Visibility, Optimization & Control
SD-WAN
© 2015 Riverbed Technology. All rights reserved. 19
InsightSpeed Control
Plan and manage your application environment
Understand application performance
Troubleshoot problems faster
Unified Performance Management Interface
ALL Networks ALL Applications
NETWORK FOCUS
APPLICATION FOCUS
© 2015 Riverbed Technology. All rights reserved. 20
Benefits
Improve business productivity Better user and customer
satisfaction Better application performance
visibility throughout the organization
Improve stakeholder visibility Faster troubleshooting and
resolution Efficiently use resources Strategic initiatives, innovation;
NOT firefighting
© 2015 Riverbed Technology. All rights reserved. 21
521%
SteelCentral customers achieve tremendous benefit
82% 48%
ROI1 Reduction in Downtime1
5x or Faster Mean Time to
Resolution2
1. IDC, The Business Value and ROI Achieved with Riverbed in Analyzing, Diagnosing, and Resolving Application Performance Issues, August 201 4 2. http://www.techvalidate.com/tvid/571-6CE-4F3
© 2015 Riverbed Technology. All rights reserved. 22
SteelCentral Platform changes the way IT manages performance
Helps you create a ‘Center of Excellence’ in Performance Management
Platform modularity enables you to focus on area of need and scale up
Executive Summary
www.riverbed.com/commandcenter
Thank You
© 2015 Riverbed Technology. All rights reserved. 23
www.riverbed.com/commandcenter