successfully working tips between the student accounting office
TRANSCRIPT
Successfully Working Tips Between the
Student Accounting Office
Collaboration
oRespect each other’s office and responsibilities
oSeparation of dutiesoFocusing on our individual
duties to better serve students
Communicate, Communicate, Communicate!!!Communication
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Monthly Meetings
Volunteer to meet with staff on different topics
Half-day Trainings
Access to Both Office Screens
Get to know employees by first name and their job duties
Resolve Problems Immediately
o How can the two offices serve students more effectively and efficiently?
o The offices share the same goals for retention.o Respect and understand each office’s
expectations.o Student Accounting Office’s expectation is to
collect money and remain in compliance.o Financial Aid Office’s expectation is to process
federal aid and remain in compliance with federal regulations.
Expectations
o Admission’s is warm and fuzzy and then the student see award amount and we are the dream killers
o FA and Student Accounting Office are the reality offices
o The reality is some students cannot afford the school that they would love to attend
Dream KillersDream Killer
o Work together to develop helpful web content for both offices
o Maintain transparent information on both office website
o Repetition is important with financial literacy
o Work together to provide student options
Dollar and SenseDollars and Sense
o Demands from parents and students for more money and explanations.
o Constant changes in federal regulations.o Dealing with student life issueso Requirements of professional expertise of
personnel.o Lights and electricityo Lack of understanding from other offices on
campus, and how it can effect financial aid.o Last one to know about any new changes on
campus.
Dollar and SenseStressors of the Financial Aid Office
o The financial aid office and student accounting office is a vital part of the student enrollment and retention efforts at your institution. It takes both of our offices working together as a team to meet student needs
o AFTER ALL – STUDENT SUCCESS IS THE ULTIMATE GOAL
In the end…