SUCCESS TRAINING SEMINARRetailing and Customer Follow Up

How to build a Customer Base

How to build a Customer Base

List Your Circle of Influence – People you know :

Family and Friends

Colleagues at WorkWalk and Talk – People you meet :

On your way to workWhen you’re shoppingDuring your Hobbies...Anywhere…

How to build a Customer Base

– Referrals– Button– Ads– Flyers– Surveys– Internet– Pull Tabs– Wellness Evaluations– House Parties– Weight Loss Challenge– Nutrition Clubs– Road Shows

USE … the Products–Confidence–Your Story

WEAR … the Button–Open for Business–Proud to be an Herbalife Distributor

TALK … to People–Excitement–Passion

Retailing

Effective Retailing Start With...

Develop your own story…

Book 2 pg 14-15

Take ‘Before’ & ‘After’ photos(Follow steps in Book 2 pg 14-15)

A picture is worth a thousand words… (Rands)

Write down your story…

Are the products safe?

Who can use the products?

How to use the products?

Are the products working?

Book 2 pg 14-15

Stories will answer the following questions:Stories will answer the following questions:

The Power of Testimony

Your Own Health Is Your Best Advertisement Tell Your Story to Others You Know Expand Your Circle of Influence

The truth packaged in a powerful way…will effect othersThe truth packaged in a powerful way…will effect others

Before, During, and After

I did …(took shakes, attended a meeting,)I am …(in shape, 10kg’s lighter, feel….)

Before Herbalife –

I was …Broke, overweight, tired,

Button Response 1. Are you serious?

2. How much?

3. What have you tried before?

4, Why didn’t it work?

5. Why do you want to ...now?

Retailing – Button Script

6. You will love this…Your StoryOther People’s Stories

• Before and After PhotosCompany Story

• 31 years• 75 Countries• 60 Million Satisfied Clients• $4.3 Billion

Program, Flavour, Payment“I don’t know about that, all I know is…”

Retailing – Button / Talk

“If I could show you a way to ...”(Lose, Gain, Maintain, Improve, Smooth)

“Without ... (the problems or poor results of the other things you’ve tried)

“Would you be interested to hear more?”

Retailing – Talk to People

WELLNESS EVALUATION

Ask your Sponsor / Upline

Brochures available from Herbalife

Start a WEIGHT LOSS CHALLENGEStart a WEIGHT LOSS CHALLENGEEveryone WINS!Everyone WINS!

Before After

Product used: thermojectics Peach TeaCoach: Jeane’ van Greunen

TOTAL PLAN

Ask your Sponsor / Upline

Training Manual available Online from Herbalife

Brochures available from Herbalife

Summary

We all know people that need our incredible nutrition

Let people ask you

Advertise your Business

The most important are the PRODUCT RESULTS

“Profits are better than wages. Wages make you a living, profits make you a fortune.”

– Jim Rohn

Retailing

SUCCESS TRAINING SEMINARFollow Up

RESULTS –Re-Orders–Referrals–Long-term Customers–Distributors, Supervisors… – and President’s Team

Follow-Up

“There are pennies in the sale and a fortune in the follow-up.” - Jim Rohn

Customer Profile

• Personal Data

• Family Members

• Other Health Issues

• Phone Numbers

• Weight

• Measurements

• Photo

• How to Use

Follow-Up

Follow-Up

• Try to Avoid Asking Yes & No Questions• How did your Shake Taste?• What did you Mix it in? • What Times Did You Eat / Drink? Water?• What Did You Feel From the Tea?• What Did You Notice About Your Appetite? Remind Customer…

Starting measurements & weight?Before photo?

DAY 1

• How Are You Feeling?• Energy?• Appetite? Snacking? Hungry?

Add more F3, Protein Bars, Water?

“Positive Cleansing Effect”

“FANTASTIC! The Products are working”Ask About: Cow’s Milk, Water, Regular

Meal, Fruit

Follow-Up

DAY 3

• Results?Measurements?Weight?

• How did you use your product from morning until night?

• How are You Feeling?• How Much Water?• Anybody Noticed…?• Ask for Referrals (comes with results)

Follow-Up

DAY 7

Become a Detective (F1 empty?)Results: Measurements & WeightWho Noticed? Who Do You Know? Referrals?Re-Order…What Flavour Would You Like?Business Opportunity? Invite to HOM, STS

Follow-Up

DAY - Weekly