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Southwestern Community College Student Satisfaction Survey Spring 2013 Office of Institutional Effectiveness Office of Institutional Research, Planning and Grants

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Page 1: Student Satisfaction Survey - swccd.eduStudent Satisfaction Survey Spring 2013 1 | P a g e Southwestern College Student Satisfaction Survey-Spring 2013 Introduction Colleges and college

Southwestern Community College

Student Satisfaction Survey

Spring 2013

Office of Institutional Effectiveness Office of Institutional Research, Planning and Grants

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Student Satisfaction Survey Spring 2013

Table of Contents Southwestern College Student Satisfaction Survey

Introduction .................................................................................................................................................... 1

Survey Analysis

Description ...................................................................................................................................................... 1

Methodology ................................................................................................................................................... 2

Statistical Definitions ...................................................................................................................................... 2

Strengths and Weaknesses of Questionnaire Surveys ................................................................................... 3

Questions, Charts and Results

Familiarity with Campus Services and Departments ........................................................................................ 4

Familiarity with Services and Departments

Survey Questions & Statistical Results: Familiarity with Services and Departments ............................... 5

Charts: Familiarity with Services/Departments ....................................................................................... 6

Student Support Services and Departments .................................................................................................... 9

Admissions and Records

Admission and Records: Survey Questions & Charts ............................................................................... 10

Statistical Results: Admission and Records .............................................................................................. 11

Financial Aid

Financial Aid: Survey Questions & Charts ................................................................................................ 12

Statistical Results: Financial Aid ............................................................................................................... 14

Student Affairs

Student Affairs: Survey Questions & Charts ............................................................................................. 16

Statistical Results: Student Affairs ............................................................................................................ 16

Transfer Center

Transfer Center: Survey Questions & Charts ............................................................................................ 17

Statistical Results: Transfer Center .......................................................................................................... 18

EOPS\CARE

EOPS\CARE: Survey Questions & Charts .................................................................................................. 20

Statistical Results: EOPS\CARE ................................................................................................................. 20

Academic Success Center

Academic Success Center: Survey Questions & Charts ............................................................................ 21

Statistical Results: Academic Success Center ........................................................................................... 21

Associated Student Organization of Southwestern College (ASO) and Inter Club Council (ICC)

Associated Student Organization of Southwestern College (ASO) and

Inter Club Council (ICC): Survey Questions & Charts ........................................................................... 22

Statistical Results: Associated Student Organization of Southwestern College (ASO) and

Inter Club Council (ICC) ....................................................................................................................... 23

Health Services

Health Services: Survey Questions & Charts ............................................................................................ 25

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Student Satisfaction Survey Spring 2013

Statistical Results: Health Services ........................................................................................................... 26

Women’s Resource Center

Women’s Resource Center: Survey Questions & Charts .......................................................................... 27

Statistical Results: Women’s Resource Center ......................................................................................... 27

Center for Technical Education and Career Success (CTECS)

Center for Technical Education and Career Success: Survey Questions & Charts ................................... 28

Statistical Results: Center for Technical Education and Career Success .................................................. 29

Veterans Services

Veterans Services: Survey Questions & Charts ........................................................................................ 30

Statistical Results: Veterans Services ....................................................................................................... 31

Career center

Career Center: Survey Questions & Charts .............................................................................................. 33

Statistical Results: Career Center ............................................................................................................. 34

Student Employment Services

Student Employment Services: Survey Questions & Charts ..................................................................... 35

Statistical Results: Student Employment Services ................................................................................... 36

Disability Support Services

Disability Support Services: Survey Questions & Charts .......................................................................... 38

Statistical Results: Disability Support Services ......................................................................................... 39

Counseling Center

Counseling Center: Survey Questions & Charts ....................................................................................... 40

Statistical Results: Counseling Center ...................................................................................................... 41

Assessment Center\Prerequisites Center

Assessment Center/Prerequisites Center: Survey Questions & Charts ................................................... 43

Statistical Results: Assessment Center/Prerequisites Center .................................................................. 43

Institutional Support Services and Departments ............................................................................................. 44

Custodial Services

Custodial Services: Survey Questions & Charts ........................................................................................ 45

Statistical Results: Custodial Services ....................................................................................................... 45

Grounds Department

Grounds Department: Survey Questions & Charts .................................................................................. 46

Statistical Results: Grounds Department ................................................................................................. 46

Maintenance Department

Maintenance Department: Survey Questions & Charts ........................................................................... 47

Statistical Results: Maintenance Department .......................................................................................... 47

Facilities Department

Facilities Department: Survey Questions & Charts .................................................................................. 48

Statistical Results: Facilities Department ................................................................................................. 48

Food Services\Cafeteria

Food Services\Cafeteria: Survey Questions & Charts .............................................................................. 49

Statistical Results: Food Services\Cafeteria ............................................................................................. 50

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Student Satisfaction Survey Spring 2013

Southwestern College Bookstore

Southwestern College Bookstore: Survey Questions & Charts ................................................................ 51

Statistical Results: Southwestern College Bookstore ............................................................................... 51

Police Department

Police Department: Survey Questions & Charts ....................................................................................... 52

Statistical Results: Police Department ..................................................................................................... 53

College Cashiers Office

College Cashiers Office: Survey Questions & Charts ................................................................................ 54

Statistical Results: College Cashiers Office ............................................................................................... 54

Supplemental Information ............................................................................................................................... 55

Your Schedule

Your Schedule: Survey Questions & Charts .............................................................................................. 56

Statistical Results: Your Schedule ............................................................................................................. 56

Your Preferred Communication Method

Your Preferred Communication Method: Survey Questions & Charts .................................................... 57

Statistical Results: Your Preferred Communication Method ................................................................... 57

Appendix

Survey Question Summary .............................................................................................................................. 59

Survey Comparisons: Spring 2011, Spring 2012, and Spring 2013 .................................................................... 64

Comparison of Service and Department Familiarity ................................................................................ 65

Comparison of Student Support Services and Departments ................................................................... 66

Comparison of Institutional Services and Departments .......................................................................... 84

Comparison of Supplemental Information Items .................................................................................... 91

Southwestern Community College Student Satisfaction Survey, Spring 2013 ............................................... 92

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Southwestern College

Student Satisfaction Survey-Spring 2013

Introduction

Colleges and college districts undertake student surveys for a variety of reasons. Among these reasons is the need to understand student perspective concerning the institution, to assess program and service outcomes affecting students, or as part of a broader institutional evaluation effort. Colleges may use a survey alone for this purpose or in conjunction with other assessment instruments. Surveys, whether administered online or through traditional paper distributions, provide a means for understanding student opinion at a given point in time, or over the course of time in the case of multiple survey administrations. The Southwestern Community College Student Satisfaction Survey, Spring 2013 survey is intended to elicit student perceptions in relation to institutional programs and services. In this capacity, the survey permits the Southwestern Community College District to meet educational mandates requiring California community colleges to implement evaluative frameworks that secure educational accountability and transparency.

These state-level educational mandates require that post-secondary public institutions have in place institutional research processes capable of providing evidence-based data appropriate to accreditation, assessment of institutional efficacy, and the evaluation student learning outcomes. The first two objectives are addressed with the administration of Southwestern Community College Student Satisfaction Survey as the questionnaire is a comprehensive examination of campus programs and services integral to the institutional and learning environment. The resulting data is an important reference resource for campus departments and Program Review (the latter is an institutional process for the formal assessment of academic and non-academic programs and departments throughout the Southwestern Community College District).

A committee comprised of faculty, staff, and administrators was involved in the creation of questionnaire content. For spring 2013, Scantron’s Class Climate online survey and evaluation software was utilized; the two previous survey administrations made use of the SurveyMonkey online survey system. The initial e-mail invitation for survey participation was sent out on April 30, 2013, with e-mail reminders sent to non-respondents on May 8, May 16, and May 21, 2013. The survey closed on May 23, 2013. Eighteen thousand, twenty-five (18,025) invitations were sent out by e-mail. One thousand, one-hundred ten (1,110) surveys were submitted for a response rate of approximately six percent (6%). Of these, one survey was submitted with a minimal number of responses and another with no responses—thus, a total of one thousand, one-hundred nine (1,109) valid surveys were available for reporting purposes.

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Survey Analysis

Description The Southwestern Community College Student Satisfaction Survey makes use of several reporting elements, including bar charts and statistical summary tables. Bar charts depict the relative distribution of data by category, including: categorical counts, overall count, and response percentages. This analysis is supplemented by a numerical (quantitative) data composed of average scores, standard deviations, medians, or modes within “Statistical Result” tables. Moreover, when warranted, Yes/No survey response frequencies and percentages are included as part of bar chart and numerical data presentations.

Methodology Together, these graphic and numerical representations of survey data constitute a descriptive statistical analysis and convey the most salient features of the underlying information. An important component of this descriptive analysis is the Likert-rating scale system. With the exception of a single question related to familiarity with campus services and departments (Question 1), all questionnaire items make use of the Likert-rating scale framework based on satisfaction level.

Likert-item Key

Familiarity Level Satisfaction Level

Very Familiar = 5 Familiar = 4

Somewhat Familiar = 3 Not familiar = 2

N/A-Never heard of it = 1

Very Satisfied = 5 Satisfied = 4 Neutral = 3

Unsatisfied = 2 Very Unsatisfied = 1

As a rule, questionnaire items may be viewed as either general or program-specific queries. The purpose of a general query is to measure the overall awareness of a given program or service without regard to actual use, nevertheless, students may be prompted as to whether they have utilized specific services in some cases. Program-specific survey queries usually occur in combination with the prompts “Have you ever used…,” or “Did you participate (in)…,” a specified campus program or service. For program-specific queries, an affirmative (“Yes”) to program use generally results in a filtering of responses to include only those students having participated in the program or service. These instances are identifiable within the report when an asterisk appears (“Item*”). The response filtering process is relatively common throughout the report—however, exceptions do occur (see: Transfer Center, Q12-17).

Statistical Definitions For this report, each of the reported quantitative measures is computationally unique and defined by the following:

Average score: The average score is computed as the sum of the rating scores divided by the total number of responses for each survey question.

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Median score: The median score is the middle value after scores are ordered from smallest to largest, or vice versa. Even and odd scores counts require distinct techniques. In the case of an odd count, the location of the middle value is centrally located after data ordering. When the count is even, and after data ordering, the location of the median is found by adding the middle two values and dividing by two.

Mode: The mode is the value or category repeated most often in the survey data.

Response percent: The response percent is the percentage found by dividing the total number of survey responses by the sum of both survey responses and non-responses.

Standard deviation: The standard deviation is a measure of the dispersion of the data away from the average score. Standard deviations with a lower numerical value tend to indicate data nearer the average score, while higher values indicate data with a greater distance away from the average score.

Strengths and Weaknesses of Questionnaire Surveys As a rule, questionnaires are strong in terms of statistical reliability, but weak in terms of statistical validity. Statistical reliability is a reference to the degree a survey question will actually reflect the perceptions and attitudes under study. In the context of this survey study, reliability would be the extent to which each survey query has meaningfully captured student perceptions and attitudes—in other words, each question should mean the same thing to each student taking the survey.

Statistical reliability is often a function of careful question structure and wording. Thus, reliability can be assured by simply refining survey questions until each is concise in terms of their meaning. Unfortunately, while surveys can be made more reliable through careful editing, surveys are sometimes prone to problems related to their underlying statistical validity. Validity is a reference to the extent a given survey question correctly measures the concept under study.

To ensure statistical validity, survey queries must include the appropriate survey benchmarks to assess what is being studied, and not something else. For instance, within the Student Satisfaction survey, each item related to student familiarity with campus services and departments is intended to measure “awareness.” Consequently, It would be inappropriate to use this question to assess campus service or department needs (that is, as a needs assessment instrument).

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Familiarity with Campus Services and Departments

As in earlier spring 2011 and spring 2012 surveys, students were queried about their familiarity with campus services and departments (twenty-three in all). Statistical results presented within the Familiarity with Student Services/Departments table summary reflect two distinct computational measures.

The first measure (Familiarity) derives from combining the “Very Familiar,” “Familiar,” and “Somewhat Familiar” percentages. Here, the “Not Familiar” and “N/A-Never heard of it” category percentages are excluded as each is treated as operationally equivalent. The rationale for the exclusion of the “Not Familiar” category is that respondents are likely familiar with a given program or service through name recognition alone, and not its purpose or mission. Consequently, a given program or service is not truly familiar to the respondent.

However, the second measure (Average Score) entails the use of all categorical values. Averages involving Likert scoring cannot exclude any pre-assigned values in mathematical computations, unlike the Familiarity index, where percentage indices are based strictly on categorical assignments (that is, “category blocks”).

For the purpose of analysis, the choice of either the percentage index or average score would be appropriate for assessing student familiarity with campus services and departments. Moreover, in order to ensure a valid comparison of campus services and departments, two major sub-groups has been generated - (1) Student Services & Departments and (2) Institutional Support Services & Departments. This separation of service and departmental types permits a more concise analysis based on institutional role.

Additionally, it is important to note that:

Both the percentage and average score indices for student familiarity does not

represent a (preference) ranking of student satisfaction levels for a given service or

department. Rather, these values should be treated only as the level of “awareness”

associated with each campus service or department.

An implicit assumption exists regarding student familiarity with Student Services &

Departments—namely, global or open eligibility student services and departments

should be expected to have higher a familiarity index. Conversely, specialized or limited

eligibility student services and departments are expected have a lower familiarity index.

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Questions, Charts and Results Student Satisfaction Survey

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Familiarity with Services and Departments Question 1. Please indicate your familiarity with each of the following services\departments

offered at Southwestern College: Admissions & Records College Police Health Services

Bookstore Grounds Maintenance

Career Center EOPS\CARE Outreach

Cashiering Facilities Service Learning

Counseling Financial Aid Veteran’s Services

Custodial Student Affairs Transfer Center

Disability Support Services

Assessment\Prerequisites Center Student Employment

Services

Associated Student Organization (ASO) and Student Clubs

Women’s Resource Center\Center for Technical Education and Career Success (CTECS)

Food Services\ Cafeteria

Student Services and Departments

Item Familiarity Average Score

Admissions & Records 94.1% 4.1

Counseling 90.9% 4.1

Financial Aid 89.7% 4.2

Assessment\Prerequisites Center 86.6% 3.8

Career Center 74.6% 3.4

Transfer Center 72.4% 3.3

Health Services 67.4% 3.2

Student Employment Services 67.2% 3.2

EOPS\CARE 63.3% 3.2

Associated Student Organization (ASO) and Student Clubs 65.3% 3.1

Disability Support Services 56.5% 3.0

Service Learning 53.0% 2.8

Veteran's Services 50.3% 2.9

Outreach 37.5% 2.4

Women’s Resource Center\Center for Technical Education… (CTECS) 28.8% 2.2

Institutional Support Services and Departments

Southwestern College Bookstore 96.8% 4.4

Food Services\Cafeteria 83.9% 3.9

Facilities 82.4% 3.6

Cashiering 80.9% 3.8

College Police 77.2% 3.5

Grounds 67.3% 3.2

Maintenance 56.4% 2.9

Custodial 47.2% 2.7 Average score based on: Very Familiar=5, Familiar=4, Somewhat Familiar=3, Not Familiar=2, N/A-Never heard of it=1

(Note: Student Affairs familiarity with services & departments data unavailable.)

Response Count: 1108 No Response: 1 Response Percent: 99.9%

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N=1104

N=1101

N=1106

N=1093

N=1106

N=1099

N=1099

N=1099

41.4%

35.2%

17.5%

4.5% 1.4%

457 389 193 50 15

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Admission & Records

16.5% 21.6%

27.2% 26.9%

7.8%

182 238 299 296 86

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Associated Student Organization (ASO) & Student Clubs

28.8%

37.1%

20.7%

9.7% 3.7%

319 410 229 107 41

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Assessment/Prerequisites Center

56.9%

31.4%

8.5% 2.7% 0.5%

622 343 93 30 5

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Bookstore

22.1%

28.8% 23.7% 21.6%

3.8%

244 319 262 239 42

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Career Center

36.1%

28.4%

16.4% 13.2%

5.9%

397 312 180 145 65

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Cashiering

7.1% 7.7%

14.0%

36.8% 34.4%

78 85 154 404 378

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Center for Technical Education (CTECS)/Women'sResource Center

21.7%

29.6% 25.9%

20.4%

2.5%

238 325 285 224 27

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

College Police

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N=1087

N=1093

N=1102

N=1100

N=1092

N=1102

N=1096

N=1095

43.3%

31.8%

15.8%

7.5% 1.5%

471 346 172 82 16

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Counseling

8.3%

16.8% 22.1%

39.4%

13.3%

91 184 242 431 145

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Custodial

17.9% 16.3%

22.3%

35.0%

8.4%

197 180 246 386 93

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Disability Support Services

27.6%

17.8% 17.9%

24.5%

12.2%

304 196 197 269 134

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

EOPS/CARE

25.8% 32.1%

24.5%

13.4% 4.2%

282 350 268 146 46

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Facilities

51.2%

25.9%

12.6% 8.9%

1.5%

564 285 139 98 16

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Financial Aid

39.2%

29.2%

15.5% 14.0%

2.1%

430 320 170 153 23

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Food Services/Cafeteria

21.0% 24.1% 22.2% 20.4%

12.3%

230 264 243 223 135

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Grounds

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N=1102

N=1092

N=1100

N=1094

N=1101

N=1098

N=1098

(Note: Student Affairs familiarity with services & departments chart unavailable.)

20.4% 22.1% 24.9%

26.5%

6.1%

225 244 274 292 67

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Health Services

11.0%

18.3%

27.1%

34.8%

8.8%

120 200 296 380 96

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Maintenance

7.4% 11.8%

18.3%

35.7%

26.8%

81 130 201 393 295

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Outreach

15.6% 17.1% 20.3%

29.2%

17.8%

171 187 222 319 195

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Service Learning

17.3% 22.0%

27.9% 26.6%

6.3%

190 242 307 293 69

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Student Employment Services

19.3%

27.3% 25.8% 23.1%

4.5%

212 300 283 254 49

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Transfer Center

15.3% 14.9% 20.1%

40.9%

8.7%

168 164 221 449 96

0%

10%

20%

30%

40%

50%

60%

Very Familiar Familiar SomewhatFamiliar

Not Familiar N/A-Neverheard of it

Veteran's Services

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Student Support Services and Departments

Student services and departments are ubiquitous aspects of campus life for students. Southwestern College student service/department are important resources for ensuring academic progress and achievement, and the development of financial and economic well-being in preparation for entry into campus life, transfer, and many other educational objectives. The Southwestern Community College Student Satisfaction Survey, Spring 2013 provides a means for individual services and department to assess program outcomes. The following charts and statistical results provide a broad evaluative framework in relation to sixteen (16) student service/department entities. Of note within this section of the report:

Survey results are based on Yes/No items, Likert satisfaction-level scores (i.e. Very

Satisfied = 5, Satisfied = 4, Neutral = 3, Unsatisfied = 2, and Very Unsatisfied = 1),

multiple choice queries related to primary program and service offerings, and a limited

number of open-response formats.

Eleven (11) student service/departments make use of Likert scoring methodologies in

some manner; whether in combination with Yes/No prompts, or multiple choice

queries. Student service and departmental entities utilizing Likert satisfaction-level

scoring include: Admissions and Records, Financial Aid, Transfer Center, Health Services,

Women’s Resource Center, Center for Technical Education and Career Success (CTECS),

Veterans Services, Career Center, Student Employment Services, Disability Support

Services, and the Counseling Center.

Five (5) student service/departments rely primarily on Yes/No prompts, multiple choice

queries, or a combination of these two methodologies. These student

service/departments are Student Affairs, EOPS/CARE, Academic Success Center,

Associated Student Organization of Southwestern College (ASO) and Inter Club Council

(ICC), and the Assessment Center/Prerequisites Center.

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N=1094

N=1090

N=1090

N=1088

N=1100

N=1094

37.5% 41.0%

18.8%

1.6% 1.1%

410 448 206 18 12

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

College Application

36.9% 38.3%

17.0%

5.0% 2.8%

402 418 185 55 30

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

College Registration Process

46.3%

38.5%

12.7% 1.3% 1.2%

505 420 138 14 13

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Student ID

27.0% 30.5%

35.0%

4.6% 2.8%

294 332 381 50 31

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Transcript Request Service

41.9% 36.6%

18.4%

1.6% 1.5%

461 403 202 18 16

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Student ID Process

21.6%

28.0%

40.5%

5.2% 4.8%

236 306 443 57 52

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Transcript Evaluation Process

Admissions and Records Question 2. For each item listed below, please indicate your level of satisfaction:

College Application College Registration Process

Student ID Transcript Request Service

Question 3. For each item listed below, please indicate your level of satisfaction with the timeliness of service.

Student ID Process Transcript Evaluation Process Transcript Service

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N=1082

Statistical Results: Admissions and Records

Item Response

Count No

Response Response Percent

Average Score

Median Score

Standard Deviation

Question 2-1. College Application 1094 15 98.6% 4.1 4 0.8

Question 2-2. College Registration Process

1090 19 98.3% 4.0 4 1.0

Question 2-3. Student ID 1090 19 98.3% 4.3 4 0.8

Question 2-4. Transcript Request Service

1088 21 98.1% 3.7 4 1.0

Question 3-1. Student ID Process 1100 9 99.2% 4.2 4 0.9

Question 3-2. Transcript Evaluation Process

1094 15 98.6% 3.6 3 1.0

Question 3-3. Transcript Service 1082 27 97.6% 3.6 4 1.0

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1

21.8%

28.7%

41.6%

4.1% 3.8%

236 311 450 44 41

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Transcript Service

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N=1105

N=1103

N=1103

N=1099

78.1%

21.9%

863 242

0%

20%

40%

60%

80%

Yes No

Have you ever applied for Financial Aid at SouthwesternCollege?

66.0%

34.0%

728 375

0%

20%

40%

60%

80%

Yes No

Have you ever received Financial Aid while attendingSouthwestern College?

73.4%

6.3%

20.3%

810 69 224

0%

20%

40%

60%

80%

Yes No Not Applicable

Do you believe receiving Financial Aid increased yourability to: Attend Southwestern College

71.5%

8.0% 20.5%

786 88 225

0%

20%

40%

60%

80%

Yes No Not Applicable

Do you believe receiving Financial Aid increased yourability to: Succeed in your classes at Southwestern College

Financial Aid Question 4. Have you ever applied for Financial Aid at Southwestern College?

Question 5. Have you ever received Financial Aid while attending Southwestern College?

Question 6. Do you believe receiving Financial Aid increased your ability to:

Attend Southwestern College? Succeed in your classes at Southwestern College?

Question 7. Are you aware of the rights and responsibilities of a Financial Aid Student?

Question 8. Have you used any of the Southwestern College Financial Aid Office's online services?

Question 9. Based on your experience using online services provided by the Southwestern College Financial Aid Office, please indicate your level of satisfaction with:

Amount of information provided Accuracy of information provided

Timeliness of information Helpfulness of staff

Timeliness of aid disbursements Ease of application process

Overall quality of service

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N=1100

N=1100

N=453

N=453

N=452

N=451

N=452

N=452

61.2%

21.0% 17.8%

673 231 196

0%

20%

40%

60%

80%

Yes No Not Applicable

Are you aware of the rights and responsibilities of aFinancial Aid student?

41.5% 40.5%

18.0%

456 446 198

0%

20%

40%

60%

80%

Yes No Not Applicable

Have you used any of the Southwestern College FinancialAid Office's online services?

31.6%

42.4%

17.7%

7.3% 1.1%

143 192 80 33 5

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Amount of information provided

32.0%

43.7%

17.4%

6.2% 0.7%

145 198 79 28 3

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Accuracy of information provided

27.9%

41.4%

20.1%

7.5% 3.1%

126 187 91 34 14

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Timeliness of information

33.3% 36.1%

19.7%

6.9% 4.0%

150 163 89 31 18

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff

27.2% 32.7%

23.5%

10.0% 6.6%

123 148 106 45 30

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Timeliness of aid disbursements

31.2%

40.5%

19.9%

4.4% 4.0%

141 183 90 20 18

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Ease of application process

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N=449

Statistical Results: Financial Aid

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent N/A

Question 4. Have you ever applied for Financial Aid at Southwestern College?

1105 4 99.6% 78.1% 21.9% —

Question 5.

Have you ever received Financial Aid while attending Southwestern College?

1103 6 99.5% 66.0% 34.0% —

Question 6-1.

Do you believe receiving Financial Aid increased your ability to: Attend Southwestern College?

1103 6 99.5% 73.4% 6.3% 20.3%

Question 6-2.

Do you believe receiving Financial Aid increased your ability to: Succeed in your classes at Southwestern College?

1099 10 99.1% 71.5% 8.0% 20.5%

Question 7.

Are you aware of the rights and responsibilities of a Financial Aid Student?

1100 9 99.2% 61.2% 21.0% 17.8%

Question 8.

Have you used any of the Southwestern College Financial Aid Office's online services?

1100 9 99.2% 41.5% 40.5% 18.0%

31.6%

41.2%

20.3%

3.8% 3.1%

142 185 91 17 14

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Overall quality of service

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Item* Response

Count No

Response Response Percent

Average Score

Median Score

Standard Deviation

Question 9-1. Amount of information provided

453 3 99.3% 4.0 4 0.9

Question 9-2. Accuracy of information provided

453 3 99.3% 4.0 4 0.9

Question 9-3. Timeliness of information

452 4 99.1% 3.8 4 1.0

Question 9-4. Helpfulness of staff 451 5 98.9% 3.9 4 1.1

Question 9-5. Timeliness of aid disbursements

452 4 99.1% 3.6 4 1.2

Question 9-6. Ease of application process

452 4 99.1% 3.9 4 1.0

Question 9-7. Overall quality of service

449 7 98.5% 3.9 4 1.0

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1.Item categories under the asterisk (*) are associated only with those respondents having used online services provided by the Financial Aid Office.

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N=1109 N=1109

Statistical Results: Student Affairs

Item

Response Count

No Response

Response Percent Mode

Mode Count

Mode Percent

Question 10. How did you learn about Southwestern College?

1109 — 100.0% Friends 546 49.2%

Question 11.

What was the most important factor for your attending Southwestern College?

1109 — 100.0% Financial 569 51.3%

49.2%

42.5%

1.2% 6.8%

34.3%

18.2%

546 471 13 75 380 202

0%

10%

20%

30%

40%

50%

60%

Friends Family Radio Print Ad HighSchool

Counselor

Other

How did you learn about Southwestern College? Pleasechoose all that apply:

17.5%

51.3%

12.7% 9.7%

33.6%

194 569 141 108 373

0%

10%

20%

30%

40%

50%

60%

High SchoolGPA

Financial High SchoolCounselor

SWCpresentationat your high

school

Other

What was the most important factor for you attendingSouthwestern College? Please choose all that apply:

Student Affairs Question 10. How did you learn about Southwestern College? Please choose all that apply:

Friends Family Radio

Print Ad High School Counselor Other: (Please specify.)

Question 11. What was the most important factor for your attending Southwestern College? Please choose all that apply:

High School GPA Financial High School Counselor

SWC presentation at your

high school

Other: (Please specify.)

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N=1095

N=1094

N=1095

N=1093

N=1062

N=1032

28.3%

71.7%

310 785

0%

20%

40%

60%

80%

100%

Yes No

Have you ever used any of the services provided by theTransfer Center?

22.6%

77.4%

247 847

0%

20%

40%

60%

80%

100%

Yes No

Did you participate in any of the workshops (Steps toTransfer, UC/CSU application Review, etc.)?

8.7%

91.3%

95 1000

0%

20%

40%

60%

80%

100%

Yes No

Did you participate in any of the university campus tours?

18.0%

82.0%

197 896

0%

20%

40%

60%

80%

100%

Yes No

Have you ever used the Transfer Center websitewww.swccd.edu/~transfer?

36.8%

63.2%

391 671

0%

20%

40%

60%

80%

100%

Yes No

Did you find the Transfer Center services helpful in meetingyour educational goals or transfer goal?

20.9% 24.3%

48.0%

4.0% 2.8%

216 251 495 41 29

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff/Counselors

Transfer Center Question 12. Have you ever used any of the services provided by the Transfer Center?

Question 13. Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?

Question 14. Did you participate in any of the university campus tours?

Question 15. Have you ever used the Transfer Center website www.swccd.edu/~transfer?

Question 16. Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal?

Question 17. Based on your experience with the Transfer Center, please indicate your level of satisfaction with:

Helpfulness of staff/Counselors Your experience overall

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N=1031

Statistical Results: Transfer Center

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 12.

Have you ever used any of the services provided by the Transfer Center?

1095 14 98.7% 28.3% 71.7% 100.0%

Question 13.

Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?

1094 15 98.6% 22.6% 77.4% 100.0%

Question 14. Did you participate in any of the university campus tours?

1095 14 98.7% 8.7% 91.3% 100.0%

Question 15.

Have you ever used the Transfer Center website www.swccd.edu/~transfer?

1093 16 98.6% 18.0% 82.0% 100.0%

Question 16.

Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal?

1062 47 95.8% 36.8% 63.2% 100.0%

19.4% 25.6%

48.9%

3.6% 2.5%

200 264 504 37 26

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Your experience overall

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Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 17-1. Helpfulness of staff/Counselors

1032 77 93.1% 3.6 3 1.0

Question 17-2. Your experience overall

1031 78 93.0% 3.6 3 0.9

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1.

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N=1085 N=1109

Statistical Results: EOPS\CARE

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 18.

Were you aware that there is an EOPS program at Southwestern College?

1085 24 97.8% 66.2% 33.8% 100.0%

Item

Response Count

No Response

Response Percent Mode

Mode Count

Mode Percent

Question 19.

Which other student services programs have you utilized?

1109 — 100.0% Counseling

Center 790 71.2%

66.2%

33.8%

718 367

0%

20%

40%

60%

80%

Yes No

Were you aware that there is a an EOPS program atSouthwestern College?

71.2%

11.9%

23.9% 20.2% 6.6%

790 132 265 224 73

0%

20%

40%

60%

80%

CounselingCenter

DisabledStudentServices

TransferCenter

None Other

Which other student services programs have you utilized?Please choose all that apply:

EOPS\CARE Question 18. Were you aware that there is an EOPS program at Southwestern College?

Question 19. Which other student services programs have you utilized? Please choose all that apply:

Counseling Center Disabled Student Services Transfer Center

None Other: (Please specify.)

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N=1109

Statistical Results: Academic Success Center

Item

Response Count

No Response

Response Percent Mode

Mode Count

Mode Percent

Question 20.

Which of the following Academic Success Center services have you utilized?

1109 — 100.0% English Writing Center

431 38.8%

Academic Success Center service utilization list (greatest to least):

“English Writing Center,” “Tutoring Services,” “Open Labs (Biology, Business, Child Development, CIS/CL, Language Conversation, Math/Science, Music, and Nursing),” “Workshops,” “Proctored Exams,” “Online Writing Lab (OWL),” “Test Reviews” and “Other”*

*Other includes: “Computers,” “independent study,” “print documents,” and “ASC Power Study sessions”

38.9% 36.2% 26.8%

21.4% 17.5% 7.0% 6.3% 6.7%

431 401 297 237 194 78 70 74

0%

10%

20%

30%

40%

50%

60%

Which of the following Academic Success Center serviceshave you utilized? Please choose all that apply:

Academic Success Center Question 20. Which of the following Academic Success Center services have you utilized? Please choose all that

apply: English Writing Center Tutoring Services Online Writing Lab (OWL)

Open Labs (Biology, Business, Child Development, CIS/CL,

Language Conversation, Math/Science, Music, and Nursing.)

Test Reviews Workshops/Proctored Exams Other: (Please specify.)

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N=1088

N=1086

N=1086

N=187

14.2%

85.8%

154 934

0%

20%

40%

60%

80%

100%

Yes No

Did you vote in the last ASO student election (May 2012)?

1.5%

98.5%

16 1070

0%

20%

40%

60%

80%

100%

Yes No

Did you run for an elected position during the last ASOstudent election (May 2012)?

17.4%

82.6%

189 897

0%

20%

40%

60%

80%

100%

Yes No

Have you ever attended an ASO event?

21.9%

38.0% 35.8%

2.7% 1.6%

41 71 67 5 3

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Number of ASO events per semester

Associated Student Organization of Southwestern College (ASO) and Inter-Club Council (ICC)

Question 21. Did you vote in the last ASO student election (April 2011)?

Question 22. Did you run for an elected position during the last ASO student election (April 2011)?

Question 23. Have you ever attended an ASO event?

Question 24. Based on your experience with ASO events, please indicate your level of satisfaction with the:

Number of ASO events per semester Variety of ASO events per semester

Organization of ASO events Promotion of ASO events

Question 25. Are you aware of clubs offered through the Associated Student Organization?

Question 26. Do the clubs at Southwestern College meet your needs?

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N=186

N=187

N=182

N=1064

N=1002

Statistical Results: Associated Student Organization of Southwestern College (ASO) and Inter-Club Council (ICC)

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 21. Did you vote in the last ASO student election (April 2011)?

1088 21 98.1% 14.2% 85.8% 100.0%

Question 22.

Did you run for an elected position during the last ASO student election (April 2011)?

1086 23 97.9% 1.5% 98.5% 100.0%

21.0%

34.9% 36.0%

5.4% 2.7%

39 65 67 10 5

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Variety of ASO events per semester

23.0%

37.4% 34.8%

2.7% 2.1%

43 70 65 5 4

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Organization of ASO events

20.3%

31.3%

37.9%

7.7% 2.7%

37 57 69 14 5

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Promotion of ASO events

39.0%

61.0%

415 649

0%

20%

40%

60%

80%

100%

Yes No

Are you aware of clubs offered through the AssociatedStudent Organization?

35.8%

64.2%

359 643

0%

20%

40%

60%

80%

100%

Yes No

Do the clubs at Southwestern College meet your needs?

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Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 23. Have you ever attended an ASO event?

1086 23 97.9% 17.4% 82.6% 100.0%

Item*

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 24-1. Number of ASO events per semester

187 2 98.9% 3.8 4 0.9

Question 24-2. Variety of ASO events per semester

186 3 98.4% 3.7 4 1.0

Question 24-3. Organization of ASO events

187 2 98.9% 3.8 4 0.9

Question 24-4. Promotion of ASO events

182 7 96.3% 3.6 4 1.0

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 25.

Are you aware of clubs offered through the Associated Student Organization?

1064 45 95.9% 39.0% 61.0% 100.0%

Question 26.

Do the clubs at Southwestern College meet your needs?

1002 107 90.4% 35.8% 64.2% 100.0%

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents having attended an ASO event.

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N=1084

N=302

N=299

N=299

N=297

28.0%

72.0%

303 781

0%

20%

40%

60%

80%

100%

Yes No

Have you ever received services from the Health ServicesOffice?

61.3%

38.7%

185 117

0%

20%

40%

60%

80%

100%

Yes No

Have you received information from Health Services relatedto a healthy lifestyle?

51.8%

36.5%

8.4% 2.3% 1.0%

155 109 25 7 3

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff

52.2%

36.1%

7.7% 3.0% 1.0%

156 108 23 9 3

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

52.5%

35.4%

8.8% 2.4% 1.0%

156 105 26 7 3

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Your overall experience

Health Services Question 27. Have you ever received services from the Health Services Office?

Question 28. Have you received any information from Health Services related to a healthy lifestyle?

Question 29. Based on your experience with the Southwestern College Health Services Office, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your overall experience

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Statistical Results: Health Services

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 27. Have you ever received services from the Health Services Office?

1084 25 97.7% 28.0% 72.0% 100.0%

Item*

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 28.

Have you received any information from Health Services related to a healthy lifestyle?

302 1 99.7% 61.3% 38.7% 100.0%

Item*

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 29-1. Helpfulness of staff 299 4 98.7% 4.4 5 0.8

Question 29-2. Courteousness of staff 299 4 98.7% 4.4 5 0.8

Question 29-3. Your overall experience 297 6 98.0% 4.4 5 0.8

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents having received services from the Health Services Office.

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N=1064

N=54

N=54

N=54

Statistical Results: Women's Resource Center

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 30. Have you utilized a service at the Women’s Resource Center?

1064 45 95.9% 5.2% 94.8% 100.0%

Item*

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 31-1. Helpfulness of staff 54 1 98.2% 4.3 4.5 0.9

Question 31-2. Courteousness of staff 54 1 98.2% 4.4 5 0.8

Question 31-3. Your experience overall 54 1 98.2% 4.4 5 0.9

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents having utilized Women’s Resource Center services.

5.2%

94.8%

55 1009

0%

20%

40%

60%

80%

100%

Yes No

Have you utilized a service at the Women's ResourceCenter?

50.0%

38.9%

5.6% 3.7% 1.9%

27 21 3 2 1

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff

55.6%

33.3%

7.4% 3.7%

0.0% 30 18 4 2 0

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

53.7%

35.2%

5.6% 3.7% 1.9%

29 19 3 2 1

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Your experience overall

Women's Resource Center Question 30. Have you utilized a service at the Women’s Resource Center?

Question 31. Based on your experience with the Southwestern College Women’s Resource Center, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your overall experience

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N=1067

N=68

N=68

N=68

N=68

6.7%

93.3%

71 996

0%

20%

40%

60%

80%

100%

Yes No

Have you used the services provided by CTECS?

38.2%

52.9%

7.4% 1.5% 0.0%

26 36 5 1 0

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Amount of information provided

35.3%

51.5%

13.2%

0.0% 0.0%

24 35 9 0 0

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Accuracy of information provided

36.8%

44.1%

16.2%

2.9% 0.0%

25 30 11 2 0

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Timeliness of information

42.6% 48.5%

7.4% 0.0% 1.5%

29 33 5 0 1

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff

Center for Technical Education and Career Success (CTECS) Question 32. Have you used the services provided by CTECS?

Question 33. Based on your experience using services by the Southwestern College’s CTECS, please indicate your level of satisfaction with:

Amount of information provided Accuracy of information provided

Timeliness of information Helpfulness of staff

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Statistical Results: Center for Technical Education and Career Success (CTECS)

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 32. Have you used the services provided by CTECS?

1067 42 96.2% 6.7% 93.3% 100.0%

Item*

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 33-1. Amount of information provided

68 3 95.8% 4.3 4 0.7

Question 33-2. Accuracy of information provided

68 3 95.8% 4.2 4 0.7

Question 33-3. Timeliness of information

68 3 95.8% 4.1 4 0.8

Question 33-4. Helpfulness of staff 68 3 95.8% 4.3 4 0.7

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents having used services provided by CTECS.

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N=1060

N=90

N=90

N=90

8.6%

91.4%

91 969

0%

20%

40%

60%

80%

100%

Yes No

Are you a veteran?

37.8%

27.8% 25.6%

5.6% 3.3%

34 25 23 5 3

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff

36.7% 32.2%

23.3%

4.4% 3.3%

33 29 21 4 3

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

36.7%

26.7% 26.7%

5.6% 4.4%

33 24 24 5 4

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Your overall experience

Veterans Services Question 34. Are you a veteran?

Question 35. Based on your experience with the Southwestern College Veterans Services office, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your overall experience

Question 36. Are you aware of the services offered at the Southwestern College Veterans Welcome Center?

Question 37. Have you used services provided by the Veterans Welcome Center?

Question 38. Based on your experience with the Southwestern College Veterans Welcome Center, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff You experience overall

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N=90

N=90

N=39

N=39

N=39

Statistical Results: Veterans Services

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 34. Are you a veteran? 1060 49 95.6% 8.6% 91.4% 100.0%

Item* Response

Count No

Response Response Percent

Average Score

Median Score

Standard Deviation

Question 35-1. Helpfulness of staff 90 1 98.9% 3.9 4 1.1

Question 35-2. Courteousness of staff

90 1 98.9% 3.9 4 1.0

Question 35-3. Your overall experience

90 1 98.9% 3.9 4 1.1

57.8%

42.2%

52 38

0%

20%

40%

60%

80%

100%

Yes No

Are you aware of the services offered at the SouthwesternCollege Veterans Welcome Center?

44.4% 55.6%

40 50

0%

20%

40%

60%

80%

100%

Yes No

Have you used services provided by the Veterans WelcomeCenter?

43.6% 38.5%

10.3% 5.1% 2.6%

17 15 4 2 1

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff

43.6%

35.9%

15.4%

5.1% 0.0%

17 14 6 2 0

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

43.6% 38.5%

12.8%

2.6% 2.6%

17 15 5 1 1

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

You experience overall

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Item*

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 36.

Are you aware of the services offered at the Southwestern College Veterans Welcome Center?

90 1 98.9% 57.8% 42.2% 100.0%

Item*

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 37.

Have you used services provided by the Veterans Welcome Center?

90 1 98.9% 44.4% 55.6% 100.0%

Item**

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 38-1. Helpfulness of staff 39 1 97.5% 4.2 4 1.0

Question 38-2. Courteousness of staff

39 1 97.5% 4.2 4 0.9

Question 38-3. Your experience overall

39 1 97.5% 4.2 4 0.9

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisks (*, **) are associated only with those respondents using the Veterans Services office and the Veterans Welcome Center, respectively.

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N=1067

N=347

N=347

N=346

N=346

33.0%

67.0%

352 715

0%

20%

40%

60%

80%

Yes No

Have you ever used any of the services provided by theSouthwestern College Career Center?

46.1% 53.9%

160 187

0%

20%

40%

60%

80%

Yes No

Did you participate in any of the career assessments(Choices, MBTI, Career Cruising)?

78.7%

21.3%

273 74

0%

20%

40%

60%

80%

Yes No

Did you find the Southwestern College Career Centerservices helpful in identifying your career or educationalgoals?

39.0% 38.2%

18.8%

2.0% 2.0%

135 132 65 7 7

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff

37.3% 39.0%

18.8%

2.6% 2.3%

129 135 65 9 8

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Your experience overall

Career Center Question 39. Have you ever used any of the services provided by the Southwestern College Career Center?

Question 40. Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?

Question 41. Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?

Question 42. Based on your experience with the Southwestern College Career Center, please indicate your level of satisfaction with:

Helpfulness of staff Your experience overall

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Statistical Results: Career Center

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 39.

Have you ever used any of the services provided by the Southwestern College Career Center?

1067 42 96.2% 33.0% 67.0% 100.0%

Item*

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 40.

Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?

347 5 98.6% 46.1% 53.9% 100.0%

Question 41.

Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?

347 5 98.6% 78.7% 21.3% 100.0%

Item*

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 42-1. Helpfulness of staff 346 6 98.3% 4.1 4 0.9

Question 42-2. Your experience overall 346 6 98.3% 4.1 4 0.9

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents having used Career Center services.

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N=1061

N=267

N=275

N=276

26.2%

73.8%

278 783

0%

20%

40%

60%

80%

Yes No

Have you ever used any of the services provided bySouthwestern College Student Employment Services?

13.1%

79.4%

6.0% 1.5%

35 212 16 4

0%

20%

40%

60%

80%

Never 1 - 3 times 4 - 6 times 7 or more

How often each month do you use services provided bySouthwestern College Student Employment Services?

21.1%

78.9%

58 217

0%

20%

40%

60%

80%

Yes No

Have you used the resume or interview assistance servicesprovided by Student Employment Services?

60.1%

39.9%

166 110

0%

20%

40%

60%

80%

Yes No

Have you used the Student Employment Services website?

Student Employment Services Question 43. Have you ever used any of the services provided by Southwestern College Student Employment

Services? Question 44. How often each month do you use services provided by Southwestern College Student Employment

Services? Never 1-3 times 4-6 times 7 or more times

Question 45. Have you used the resume or interview assistance services provided by Student Employment Services?

Question 46. Have you used the Student Employment Services website?

Question 47. Based on your experience with Student Employment Services, please indicate your level of satisfaction with:

Helpfulness of staff Your experience overall

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N=275 N=274

Statistical Results: Student Employment Services

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 43.

Have you ever used any of the services provided by Southwestern College Student Employment Services?

1061 48 95.7% 26.2% 73.8% 100.0%

Item*

Response Count

No Response

Response Percent Mode

Mode Count

Mode Percent

Question 44.

How often each month do you use services provided by Southwestern College Student Employment Services?

267 11 96.0% 1 - 3

times 212 79.4%

Item*

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 45.

Have you used the resume or interview assistance services provided by Student Employment Services?

275 3 98.9% 21.1% 78.9% 100.0%

Question 46. Have you used the Student Employment Services website?

276 2 99.3% 60.1% 39.9% 100.0%

37.8% 35.3%

21.1%

4.0% 1.8%

104 97 58 11 5

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff

36.1% 36.1%

22.3%

2.9% 2.6%

99 99 61 8 7

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Your experience overall

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Item*

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 47-1. Helpfulness of staff 275 3 98.9% 4.0 4 1.0

Question 47-2. Your experience overall

274 4 98.6% 4.0 4 1.0

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents using services provided by Student Employment Services.

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N=1057

N=1045

N=139

N=139

N=138

N=138

50.6% 49.4%

535 522

0%

20%

40%

60%

80%

100%

Yes No

Are you aware of Southwestern College's Disability SupportServices?

13.4%

86.6%

140 905

0%

20%

40%

60%

80%

100%

Yes No

Have you ever used any of the services provided bySouthwestern College's Disability Support Services?

62.6%

25.9%

8.6% 2.9% 0.0%

87 36 12 4 0

0%

20%

40%

60%

80%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff

66.2%

22.3%

8.6% 2.9% 0.0%

92 31 12 4 0

0%

20%

40%

60%

80%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

59.4%

29.7%

5.1% 5.8%

0.0%

82 41 7 8 0

0%

20%

40%

60%

80%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Amount of information provided

59.4%

27.5%

8.7% 2.9% 1.4%

82 38 12 4 2

0%

20%

40%

60%

80%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Accucuracy of information provided

Disability Support Services Question 48. Are you aware of Southwestern College’s Disability Support Services?

Question 49. Have you ever used any of the services provided by Southwestern College’s Disability Support Services?

Question 50. Based on your experience with Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff

Amount of information provided Accuracy of information provided

Timeliness of information Your experience overall

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N=138 N=138

Statistical Results: Disability Support Services

Item Response

Count No

Response Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 48.

Are you aware of Southwestern College’s Disability Support Services?

1057 52 95.3% 50.6% 49.4% 100.0%

Question 49.

Have you ever used any of the services provided by Southwestern College’s Disability Support Services?

1045 64 95.1% 13.4% 86.6% 100.0%

Item* Response

Count No

Response Response Percent

Average Score

Median Score

Standard Deviation

Question 50-1. Helpfulness of staff 139 1 99.3% 4.5 5 0.8

Question 50-2. Courteousness of staff

139 1 99.3% 4.5 5 0.8

Question 50-3. Amount of information provided

138 2 98.6% 4.4 5 0.8

Question 50-4. Accuracy of information provided

138 2 98.6% 4.4 5 0.9

Question 50-5. Timeliness of information

138 2 98.6% 4.4 5 0.9

Question 50-6. Your experience overall

138 2 98.6% 4.5 5 0.8

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents using services provided by Disabled Student Services.

61.6%

23.9%

9.4% 5.1% 0.0%

85 33 13 7 0

0%

20%

40%

60%

80%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Timeliness of information

65.9%

21.0% 9.4% 3.6% 0.0%

91 29 13 5 0

0%

20%

40%

60%

80%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Your experience overall

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N=945

N=931

N=890

N=878

86.5%

14.4% 19.3% 10.2%

817 136 182 96

0%

20%

40%

60%

80%

100%

Chula Vista National City San Ysidro Otay Mesa

Have you ever used any of the services provided by theSouthwestern College Counseling Center? If so, whichlocations have you accessed? Please choose all that apply:

84.2%

15.8%

784 147

0%

20%

40%

60%

80%

100%

Yes No

Were you counseling needs met?

40.7%

20.0%

39.3%

362 178 350

0%

10%

20%

30%

40%

50%

60%

Yes - I attended an in-person/traditional

student orientation

Yes - I completed anonline student

orientation

No

In your first semester at Southwestern College, did youattend an orientation to college?

58.7%

41.3%

515 363

0%

20%

40%

60%

80%

100%

Yes No

Did you review information on any of the following topic inthe Orientation Session? College resources

Counseling Center Question 51. Have you ever used any of the services provided by the Southwestern College Counseling Center? If so,

which locations have you accessed? Please choose all that apply: Chula Vista National City

San Ysidro Otay Mesa

Question 52. Were your counseling needs met?

Question 53. In your first semester at Southwestern College, did you attend an orientation to college?

Question 54. Did you review information on any of the following topics in the Orientation Session?

College resources Student success

characteristics

An overview of your

educational options

Question 55. Did you schedule and attend an individual counseling appointment with a college counselor?

Question 56. Based on your experience with the Counseling Center at the Chula Vista campus, please indicate your level of satisfaction with:

Front desk staff Counselors at Walk-in

service

Counselors in appointment

session

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N=871

N=879

N=876

N=922

N=915

N=914

Statistical Results: Counseling Center

Item

Response Count

No Response

Response Percent Mode

Mode Count

Mode Percent

Question 51.

Have you ever used any of the services provided by the Southwestern College Counseling Center? If so, which locations have you accessed?

945 164 85.2% Chula Vista

817 86.5%

54.4% 45.6%

474 397

0%

20%

40%

60%

80%

100%

Yes No

Did you review information on any of the following topic inthe Orientation Session? Student success characteristics

60.0%

40.0%

527 352

0%

20%

40%

60%

80%

100%

Yes No

Did you review information on any of the following topic inthe Orientation Session? An overview of your educationaloptions

68.7%

31.3%

602 274

0%

20%

40%

60%

80%

100%

Yes No

Did you schedule and attend an individual counselingappointment with a college counselor?

31.9%

37.7%

19.6%

5.5% 5.2%

294 348 181 51 48

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Front desk staff

29.7% 33.6%

23.2%

7.4% 6.1%

272 307 212 68 56

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Counselors at Walk-in service

38.5%

30.5%

21.1%

5.4% 4.5%

352 279 193 49 41

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Counselors in appointment session

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Item*

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 52. Were your counseling needs met?

931 14 98.5% 84.2% 15.8% 100.0%

Item*

Response Count

No Response

Response Percent Mode

Mode Count

Mode Percent

Question 53.

In your first semester at Southwestern College, did you attend an orientation to college?

890 55 94.2%

Yes, I attended

an in-person…

362 40.7%

Item*

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 54-1.

Did you review information on any of the following topics in the Orientation Session? College resources.

878 67 92.9% 58.7% 41.3% 100.0%

Question 54-2.

Did you review information on any of the following topics in the Orientation Session? Student success characteristics.

871 74 92.2% 54.4% 45.6% 100.0%

Question 54-3.

Did you review information on any of the following topics in the Orientation Session? An overview of your educational options.

879 66 93.0% 60.0% 40.0% 100.0%

Question 55.

Did you schedule and attend an individual counseling appointment with a college counselor?

876 69 92.7% 68.7% 31.3% 100.0%

Item** Response

Count No

Response Response Percent

Average Score

Median Score

Standard Deviation

Question 56-1. Front desk staff 922 23 97.6% 3.9 4 1.1

Question 56-2. Counselors at Walk-in service

915 30 96.8% 3.7 4 1.1

Question 56-3. Counselors in appointment session

914 31 96.7% 3.9 4 1.1

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1. Item categories under the asterisk (*) are associated only with those respondents using Counseling Center services at the Chula Vista main campus and/or Higher Education Center locations (National City, San Ysidro, and Otay Mesa). Item categories under the asterisks (**) are associated only with Chula Vista main campus counseling services.

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N=1049 N=1041

Statistical Results: Assessment Center\Prerequisites Center

Item

Response Count

No Response

Response Percent

Percent “Yes”

Percent “No”

Percent Total

Question 57.

Did you take one or more assessment tests at Southwestern College during your first semester?

1049 60 94.6% 73.1% 26.9% 100.0%

Question 58.

Do you clearly understand how to select courses based on assessment information and your educational goals?

1041 68 93.9% 82.1% 17.9% 100.0%

73.1%

26.9%

767 282

0%

20%

40%

60%

80%

100%

Yes No

Did you take one or more assessment tests atSouthwestern College during your first semester?

82.1%

17.9%

855 186

0%

20%

40%

60%

80%

100%

Yes No

Do you clearly understand how to select courses based onassessment information and your educational goals?

Assessment Center\Prerequisites Center Question 57. Did you take one or more assessment tests at Southwestern College during your first semester?

Question 58. Do you clearly understand how to select courses based on assessment information and your educational goals?

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Institutional Support Services and Departments

Institutional support services and departments sustain the Southwestern College’s working and academic environment by providing food services, books, security, maintaining the cleanliness and appearance of the campus, and many other services for students, staff, and faculty.

All institutional support service/departments integrated Likert ratings into their survey

queries using the following satisfaction-level scoring framework: Very Satisfied = 5,

Satisfied = 4, Neutral = 3, Unsatisfied = 2 and Very Unsatisfied = 1.

The Police Department included additional survey item options, specifically, multiple

choice response items and an open-ended response query - “Please select which ways

you had contact with the Campus Police.”

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N=993

N=1000

N=998

N=998

Statistical Results: Custodial Services

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 59-1. Courteousness of staff

993 116 89.5% 3.8 4 0.9

Question 59-2. Cleanliness of classrooms/labs

1000 109 90.2% 3.9 4 0.9

Question 59-3. Overall condition of classroom/labs

998 111 90.0% 3.9 4 0.9

Question 59-4. Level of supplies in the restrooms

998 111 90.0% 3.7 4 1.1

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1

25.0%

32.5%

39.3%

1.6% 1.6%

248 323 390 16 16

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

28.3%

38.2%

28.7%

2.9% 1.9%

283 382 287 29 19

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Cleanliness of classrooms/labs

27.9%

37.9%

30.2%

2.6% 1.5%

278 378 301 26 15

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Overall condition of classrooms/labs

24.7%

33.0% 29.6%

8.2% 4.5%

247 329 295 82 45

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Level of supplies in the restrooms

Custodial Services Question 59. Based on your experience with Custodial Services, please indicate your level of satisfaction with the:

Courteousness of staff Cleanliness of classroom\labs

Overall condition of classroom\labs Level of supplies in the restrooms

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N=990

N=993

N=992

N=990

Statistical Results: Grounds Department

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 60-1. Courteousness of staff

990 119 89.3% 3.7 4 0.9

Question 60-2. Number of exterior trash receptacles

993 116 89.5% 3.8 4 0.9

Question 60-3. Emptying cycle of exterior trash receptacles

992 117 89.4% 3.8 4 0.9

Question 60-4. College landscape 990 119 89.3% 4.0 4 0.9

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1

23.7% 28.5%

45.2%

1.3% 1.3%

235 282 447 13 13

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

25.4%

34.9% 35.0%

2.8% 1.8%

252 347 348 28 18

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Number of exterior trash receptacles

27.3% 32.6%

35.8%

2.9% 1.4%

271 323 355 29 14

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Emptying cycle of exterior trash receptacles

36.6%

29.8% 31.1%

1.5% 1.0%

362 295 308 15 10

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

College landscape

Grounds Department Question 60. Based on your experience with the Grounds Department, please indicate your level of satisfaction

with the: Courteousness of staff Number of exterior trash receptacles

Emptying cycle of exterior trash receptacles College landscape

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N=979 N=974

Statistical Results: Maintenance Department

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 61-1. Courteousness of staff

979 130 88.3% 3.8 4 0.9

Question 61-2. Timeliness of classroom repairs

974 135 87.8% 3.7 4 0.9

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1

24.5% 30.2%

42.9%

1.2% 1.1%

240 296 420 12 11

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

23.0% 28.6%

42.7%

3.8% 1.8%

224 279 416 37 18

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Timeliness of classroom repairs

Maintenance Department Question 61. Based on your experience with the Maintenance Department, please indicate your level of

satisfaction with the: Courteousness of staff Timeliness of classroom repairs

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N=1014

N=1013

N=1014

N=1000

Statistical Results: Facilities Department

Item Response

Count No

Response Response Percent

Average Score

Median Score

Standard Deviation

Question 62-1.

Ability of new buildings, classrooms and labs to accommodate your educational needs

1014 95 91.4% 3.8 4 0.9

Question 62-2. Comfort of classroom furnishings

1013 96 91.3% 3.7 4 1.0

Question 62-3. Condition of classroom furnishings

1014 95 91.4% 3.7 4 1.0

Question 62-4. Promptness with which safety hazards are removed

1000 109 90.2% 3.8 4 0.9

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1

26.0%

36.4% 31.7%

4.3% 1.6%

264 369 321 44 16

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Ability of new buildings, classrooms, and labs toaccommodate your educational needs

23.2%

35.8% 30.2%

8.1% 2.7%

235 363 306 82 27

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Comfort of classroom furnishings

23.6%

35.0% 30.9%

8.0% 2.6%

239 355 313 81 26

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Condition of classroom furnishings

25.1%

33.7% 36.7%

3.2% 1.3%

251 337 367 32 13

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Promptness with which safety hazards are removed

Facilities Department Question 62. Based on your experience with the Facilities Department, please indicate your level of satisfaction with the:

Comfort of classroom furnishings Condition of classroom furnishings

Ability of new buildings, classrooms and labs to accommodate your educational needs

Promptness with which safety hazards are removed

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N=1002

N=999

N=1001

N=994

N=998

N=997

34.9% 35.2%

26.3%

2.8% 0.7%

350 353 264 28 7

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Friendliness of staff

34.5% 35.9%

26.6%

2.3% 0.6%

345 359 266 23 6

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

26.3%

34.4% 31.5%

6.3% 1.4%

259 338 310 62 14

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Selection of cold food choices

26.1%

32.5% 31.5%

5.9% 4.0%

259 323 313 59 40

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Selection of hot food choices

30.9% 36.0%

28.9%

2.5% 1.8%

308 359 288 25 18

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Cleanliness of food service area

27.1%

34.6% 32.0%

4.1% 2.2%

270 345 319 41 22

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Food inventory levels

Food Services\Cafeteria Question 63. Based on your experience with Food Services, please indicate your level of satisfaction with the:

Friendliness of

staff

Courteousness

of staff

Food inventory

levels

Wait levels

Selection of

cold food

choices

Selection of hot

food choices

Cleanliness of

food service area

Price

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N=996 N=987

Statistical Results: Food Services\Cafeteria

Item

Response Count

No Response

Response Percent

Average Score

Median Score

Standard Deviation

Question 63-1. Friendliness of staff 1002 107 90.4% 4.0 4 0.9

Question 63-2. Courteousness of staff

999 110 90.1% 4.0 4 0.9

Question 63-3. Selection of cold food choices

1001 109 90.3% 3.7 4 1.0

Question 63-4. Selection of hot food choices

994 165 89.6% 3.7 4 1.0

Question 63-5. Cleanliness of food service area

998 111 90.0% 3.9 4 0.9

Question 63-6. Food inventory levels

997 112 89.9% 3.8 4 1.0

Question 63-7. Wait time 996 113 89.8% 3.8 4 0.9

Question 63-8. Prices 987 122 89.0% 3.2 3 1.1

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1

25.4%

37.6% 31.8%

3.1% 2.1%

253 374 317 31 21

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Wait time

14.0%

27.3%

35.9%

14.0% 8.9%

138 269 354 138 88

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Prices

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N=1038

N=1041

N=1039

N=1033

Statistical Results: Southwestern College Bookstore

Item Response

Count

No Respon

se Response Percent

Average Score

Median Score

Standard Deviation

Question 64-1. Courteousness of staff 1038 71 93.6% 4.1 4 0.9

Question 64-2. Staff knowledge about textbook selection

1041 68 93.9% 4.1 4 0.9

Question 64-3. Staff knowledge about product information

1039 70 93.7% 4.0 4 0.9

Question 64-4. Cleanliness of store 1033 76 93.1% 4.2 4 0.8

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1

38.0% 40.4%

18.0%

2.1% 1.5%

394 419 187 22 16

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

36.3% 39.7%

19.9%

2.7% 1.4%

378 413 207 28 15

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Staff knowledge about textbook selection

34.8% 38.4%

22.2%

2.9% 1.6%

362 399 231 30 17

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Staff knowledge about product information

39.9% 40.8%

17.3%

1.2% 0.9%

412 421 179 12 9

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Cleanliness of store

Southwestern College Bookstore Question 64. Based on your experience with the Southwestern College Bookstore, please indicate your level of

satisfaction with the: Courteousness of staff Staff knowledge about textbook selection

Staff knowledge about product information Cleanliness of store

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N=980

N=1109

N=944

N=943

64.3%

33.4%

1.8% 0.5%

630 327 18 5

0%

10%

20%

30%

40%

50%

60%

70%

80%

None 1­ 2 times 3 - 4 times 5+ times

How many times have you had contact with the CampusPolice department?

40.6%

21.9% 9.0% 7.6% 2.2% 1.0% 1.0% 0.3% 0.2% 5.3%

450 243 100 84 24 11 11 3 2 59

0%

10%

20%

30%

40%

50%

60%

Please select which ways you had contact with the CampusPolice. Please choose all that apply:

20.1% 24.4%

49.5%

2.4% 3.6%

190 230 467 23 34

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Helpfulness of staff

19.9% 24.4%

49.6%

2.9% 3.2%

188 230 468 27 30

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Courteousness of staff

Police Department Question 65. How many times have you had contact with the Campus Police department?

None 1-2 times

3-4 times 5+ times

Question 66. Please select which ways you had contact with the Campus Police. Please choose all that apply:

Parking violations Victim of a crime Reported a crime

Witnessed a crime Casual encounter Other: (Please specify.)

Traffic stop Suspected or charged with

a crime

Service oriented (i.e. escort,

lost property lockout, etc.) No contact with Campus

Police

Question 67. Based on your experience with the College Police Department, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your experience overall

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N=938

Statistical Results: Police Department

Item Response

Count No

Response Response Percent Mode

Mode Count

Mode Percent

Question 65.

How many times have you had contact with the Campus Police department?

980 129 88.4% None 630 64.3%

Question 66.

Please select which ways you had contact with the Campus Police.

1109 — 100.0%

No contact

with Campus Police

450 40.5%

Campus Police contact reason list (greatest to least):

“No contact with Campus Police,” “Parking violations,” “Service oriented (i.e. escort, lost property, lockout, etc.),” “Casual encounter,” “Other,”* “Traffic stop,” “Reported a crime,” “Victim of a crime,” “Witnessed a crime,” and “Suspected or charged with a crime”

*Other includes: “lost and found,” “jump start/battery,” and “questions/general (parking) questions”

Item Response

Count No

Response Response Percent

Average Score

Median Score

Standard Deviation

Question 67-1. Helpfulness of staff 944 165 85.1% 3.5 3 1.0

Question 67-2. Courteousness of staff

943 166 85.0% 3.6 3 0.9

Question 67-3. Your experience overall

938 171 84.6% 3.5 3 1.0

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1

18.6% 24.5%

49.4%

3.2% 4.4%

174 230 463 30 41

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Your experience overall

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N=1022

N=1019

N=1015

Statistical Results: College Cashiers Office

Item Response

Count No

Response Response Percent

Average Score

Median Score

Standard Deviation

Question 68-1. Friendliness and courteousness of staff

1022 87 92.2% 3.8 4 1.0

Question 68-2.

Staff's efficiency in processing transactions accurately

1019 90 91.9% 3.9 4 1.0

Question 68-3. Staff's knowledge about student services and policies

1015 94 91.5% 3.8 4 1.0

Scoring based on: Very Satisfied=5, Satisfied=4, Neutral=3, Unsatisfied=2, Very Unsatisfied=1

27.5%

39.3%

25.2%

4.8% 3.1%

281 402 258 49 32

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Friendliness and courteousness of staff

29.8%

39.1%

24.6%

3.4% 3.0%

304 398 251 35 31

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Staff's efficiency in processing transactions accurately

27.9%

38.0%

28.0%

3.3% 2.9%

283 386 284 33 29

0%

10%

20%

30%

40%

50%

60%

VerySatisfied

Satisfied Neutral Dissatisfied VeryDissatisfied

Staff's knowledge about student services and policies

College Cashiers Office Question 68. Based on your experience with the College Cashier's Office, please indicate your level of satisfaction

with the: Friendliness of

courteousness of staff

Staff’s efficiency in

processing transaction

accurately

Staff’s knowledge about

student services and

policies

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Supplemental Information

Two supplemental queries, “Your Schedule” and “Your Preferred Communication Method,” provide an informal means for ascertaining the most common class scheduling patterns and communication media used by Southwestern College students.

Among respondents, a substantial number take classes in the morning and

morning/afternoon period. However, the relative proportion of responses related to

class scheduling is only a proximal measure of the general student population.

For those interested in accessing additional information regarding Southwestern College

student course load and schedule patterns, please visit the California Community

College Chancellor’s Office (CCCCO) Data Mart website furnishes additional data:

http://datamart.cccco.edu/Students/Default.aspx

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N=1015

Statistical Results: Your Schedule

Item Response

Count No

Response Response Percent Mode

Mode Count

Mode Percent

Question 69. The majority of my classes are:

1015 94 91.5% Morning/Afternoon

438 39.5%

Time of day schedule list (greatest to least):

“Morning\Afternoon,” “Morning,” “Evening,” “Afternoon\Evening,” “Online (anytime),” “Afternoon,” and “Weekend.”

39.5%

20.7% 10.8% 9.6% 8.0% 2.2% 0.7%

438 230 120 106 89 24 8

0%

10%

20%

30%

40%

50%

60%

The majority of my classes are:

Your Schedule Question 69. The majority of my classes are:

Morning Morning/Afternoon Afternoon/Evening

Evening Weekend Online (Anytime)

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N=1109

Statistical Results: Your Preferred Communication Method

Item Response

Count No

Response Response Percent Mode

Mode Count

Mode Percent

Question 70.

Please indicate the communication method that you prefer for social and business networking.

1109 — 100.0% E-mail 1028 92.7%

List of preferred communication method (greatest to least):

“E-mail,” “Mobile Phone,” “Facebook,” “Smart Phone,” “Tablet,” “Twitter,” and “Other”*

*Other includes: “in-person” and “(paper) mail”

92.7%

23.2% 22.3% 21.6% 6.5% 3.9% 2.4%

1028 257 247 240 72 43 27

0%

20%

40%

60%

80%

100%

Please indicate the communication method that you preferfor social and business networking. Please choose all thatapply:

Your Preferred Communication Method Question 70. Please indicate the communication method that you prefer for social and business networking.

Please choose all that apply: Email Twitter Facebook Mobile phone

Smart phone Tablet Other: (Please specify.)

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Appendix

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Appendix Student Satisfaction Survey

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Survey Question Summary

Familiarity with Services and Departments

Question 1. Please indicate your familiarity with each of the following services/departments offered at Southwestern College:

Admissions & Records College Police Health Services

Bookstore Disability Support Services Maintenance

Career Center EOPS\CARE Outreach

Cashiering Facilities Service Learning

Counseling Financial Aid Veteran’s Services

Custodial Food Services/Cafeteria Transfer Center

Grounds Student Affairs Student Employment Services

Associated Student Organization (ASO) & Student Clubs

Women’s Resource Center\Center for Technical Education and Career Success (CTECS)

Assessment Center \Prerequisites Center

Admissions and Records

Question 2. For each item listed below, please indicate your level of satisfaction:

College Application College Registration Process

Student ID Transcript Request Service

Question 3. For each item listed below, please indicate your level of satisfaction with the timeliness of service.

Student ID Process Transcript Evaluation Process Transcript Service

Financial Aid

Question 4. Have you ever applied for Financial Aid at Southwestern College?

Question 5. Have you ever received Financial Aid while attending Southwestern College?

Question 6. Do you believe receiving Financial Aid increased your ability to:

Attend Southwestern College? Succeed in your classes at Southwestern College?

Question 7. Are you aware of the rights and responsibilities of a Financial Aid Student?

Question 8. Have you used any of the Southwestern College Financial Aid Office's online services?

Question 9. Based on your experience using online services provided by the Southwestern College Financial Aid Office, please indicate your level of satisfaction with:

Amount of information provided Accuracy of information provided

Timeliness of information Helpfulness of staff

Timeliness of aid disbursements Ease of application process

Overall quality of service

Student Affairs

Question 10. How did you learn about Southwestern College? Please choose all that apply:

Friends Family Radio

Print Ad High School Counselor Other: (Please specify.)

Question 11. What was the most important factor for your attending Southwestern College? Please choose all that apply:

High School GPA Financial High School Counselor

SWC presentation at your high school

Other: (Please specify.)

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Transfer Center

Question 12. Have you ever used any of the services provided by the Transfer Center?

Question 13. Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?

Question 14. Did you participate in any of the university campus tours?

Question 15. Have you ever used the Transfer Center website www.swccd.edu/~transfer?

Question 16. Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal?

Question 17. Based on your experience with the Transfer Center, please indicate your level of satisfaction with:

Helpfulness of staff/Counselors Your experience overall

EOPS\CARE

Question 18. Were you aware that there is an EOPS program at Southwestern College?

Question 19. Which other student services programs have you utilized? Please choose all that apply:

Counseling Center Disabled Student Services Transfer Center

None Other: (Please specify.)

Academic Success Center

Question 20. Which of the following Academic Success Center services have you utilized? Please choose all that apply:

English Writing Center Tutoring Services Online Writing Lab (OWL)

Open Labs (Biology, Business, Child Development, CIS/CL, Language Conversation, Math/Science, Music, and Nursing.)

Test Reviews Workshops/Proctored Exams Other: (Please specify.)

Associated Student Organization of Southwestern College (ASO) and Inter-Club Council (ICC)

Question 21. Did you vote in the last ASO student election (April 2011)?

Question 22. Did you run for an elected position during the last ASO student election (April 2011)?

Question 23. Have you ever attended an ASO event?

Question 24. Based on your experience with ASO events, please indicate your level of satisfaction with the:

Number of ASO events per semester Variety of ASO events per semester

Organization of ASO events Promotion of ASO events

Question 25. Are you aware of clubs offered through the Associated Student Organization?

Question 26. Do the clubs at Southwestern College meet your needs?

Health Services

Question 27. Have you ever received services from the Health Services Office?

Question 28. Have you received any information from Health Services related to a healthy lifestyle?

Question 29. Based on your experience with the Southwestern College Health Services Office, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your overall experience

Women's Resource Center

Question 30. Have you utilized a service at the Women’s Resource Center?

Question 31. Based on your experience with the Southwestern College Women’s Resource Center, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your overall experience

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Center for Technical Education and Career Success (CTECS)

Question 32. Have you used the services provided by CTECS?

Question 33. Based on your experience using services by the Southwestern College’s CTECS, please indicate your level of satisfaction with:

Amount of information provided Accuracy of information provided

Timeliness of information Helpfulness of staff

Veterans Services

Question 34. Are you a veteran?

Question 35. Based on your experience with the Southwestern College Veterans Services office, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your overall experience

Question 36. Are you aware of the services offered at the Southwestern College Veterans Welcome Center?

Question 37. Have you used services provided by the Veterans Welcome Center?

Question 38. Based on your experience with the Southwestern College Veterans Welcome Center, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff You experience overall

Career Center

Question 39. Have you ever used any of the services provided by the Southwestern College Career Center?

Question 40. Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?

Question 41. Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?

Question 42. Based on your experience with the Southwestern College Career Center, please indicate your level of satisfaction with:

Helpfulness of staff Your experience overall

Student Employment Services

Question 43. Have you ever used any of the services provided by Southwestern College Student Employment Services?

Question 44. How often each month do you use services provided by Southwestern College Student Employment Services?

1-3 times 4-6 times 7 or more times

Question 45. Have you used the resume or interview assistance services provided by the Student Employment Services?

Question 46. Have you used the Student Employment Services website?

Question 47. Based on your experience with Student Employment Services, please indicate your level of satisfaction with:

Helpfulness of staff Your experience overall

Disability Support Services

Question 48. Are you aware of Southwestern College’s Disability Support Services?

Question 49. Have you ever used any of the services provided by Southwestern College’s Disability Support Services?

Question 50. Based on your experience with Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff

Amount of information provided Accuracy of information provided

Timeliness of information Your experience overall

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Counseling Center

Question 51. Have you ever used any of the services provided by the Southwestern College Counseling Center? If so, which locations have you accessed? Please choose all that apply:

Chula Vista National City

San Ysidro Otay Mesa

Question 52. Were your counseling needs met?

Question 53. In your first semester at Southwestern College, did you attend an orientation to college?

Question 54. Did you review information on any of the following topics in the Orientation Session?

College resources Student success characteristics

An overview of your educational options

Question 55. Did you schedule and attend an individual counseling appointment with a college counselor?

Question 56. Based on your experience with the Counseling Center at the Chula Vista campus, please indicate your level of satisfaction with:

Front desk staff Counselors at Walk-in service

Counselors in appointment session

Assessment Center\Prerequisites Center

Question 57. Did you take one or more assessment tests at Southwestern College during your first semester?

Question 58. Do you clearly understand how to select courses based on assessment information and your educational goals?

Custodial Services

Question 59. Based on your experience with Custodial Services, please indicate your level of satisfaction with the:

Courteousness of staff Cleanliness of classroom\labs

Overall condition of classroom\labs Level of supplies in the restrooms

Grounds Department

Question 60. Based on your experience with the Grounds Department, please indicate your level of satisfaction with the:

Courteousness of staff Number of exterior trash receptacles

Emptying cycle of exterior trash receptacles College landscape

Maintenance Department

Question 61. Based on your experience with the Maintenance Department, please indicate your level of satisfaction with the:

Courteousness of staff Timeliness of classroom repairs

Facilities Department

Question 62. Based on your experience with the Facilities Department, please indicate your level of satisfaction with the:

Comfort of classroom furnishings Condition of classroom furnishings

Ability of new buildings, classrooms and labs to accommodate your educational needs

Promptness with which safety hazards are removed

Food Services\Cafeteria

Question 63. Based on your experience with Food Services, please indicate your level of satisfaction with the:

Friendliness of staff

Courteousness of staff

Food inventory levels

Wait levels

Selection of cold food choices

Selection of hot food choices

Cleanliness of food service area

Price

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Southwestern College Bookstore

Question 64. Based on your experience with the Southwestern College Bookstore, please indicate your level of satisfaction with the:

Courteousness of staff Staff knowledge about textbook selection

Staff knowledge about product information Cleanliness of store

Police Department

Question 65. How many times have you had contact with the Campus Police department?

None 1-2 times

3-4 times 5+ times

Question 66. Please select which ways you had contact with the Campus Police. Please choose all that apply:

Parking violations Victim of a crime Reported a crime

Witnessed a crime Casual encounter Other: (Please specify.)

Traffic stop Suspected or charged with a crime

Service oriented (i.e. escort, lost property lockout, etc.)

No contact with Campus Police

Question 67. Based on your experience with the College Police Department, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your experience overall

College Cashiers Office

Question 68. Based on your experience with the College Cashier's Office, please indicate your level of satisfaction with the:

Friendliness of courteousness of staff

Staff’s efficiency in processing transaction accurately

Staff’s knowledge about student services and policies

Your Schedule

Question 69. The majority of my classes are:

Morning Morning/Afternoon Afternoon/Evening

Evening Weekend Online (Anytime)

Your Preferred Communication Method

Question 70. Please indicate the communication method that you prefer for social and business networking. Please choose all that apply:

Email Twitter Facebook Mobile phone

Smart phone Tablet Other: (Please specify.)

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Comparison of Survey Results: Spring 2011, Spring 2012, and Spring 2013

The current Student Satisfaction Survey report represents the third in a series of survey

administrations projected to continue into spring 2015. As each survey report contains

a substantial amount of information, an overview of survey results is presented here to

facilitate the comparison of questionnaire items across each of the three administration

periods.

As a rule, bar graphs detailing average scores comprise the majority of the charts

used illustrate changes across each of the survey administration period. Other

charts detail responses across administration periods with respect to “yes/no”

and general category prompts related to student programs and institutional

services.

While the formats and questions for each of the surveys are substantially similar,

the earlier spring 2010 survey differs in many instances from the spring 2012 and

spring 2013 questionnaires. When required, these differences are noted with an

asterisk (*) and an explanatory note.

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Comparison of Service and Department Familiarity (Question 1) Please indicate your familiarity with each of the following services/ departments offered at Southwestern College:

Items Average

Score 2013

Familiarity Ranking

2013

Average Score 2012

Familiarity Ranking

2012

Average Score 2011

Familiarity Ranking

2011

Student Services & Departments

Financial Aid 4.2 1 4.0 2 3.9 3

Admissions & Records 4.1 2 4.1 1 4.1 1

Counseling 4.1 3 4.0 3 4.1 2

Assessment/Prerequisites Center 3.8 4 3.7 4 3.7 4

Career Center 3.4 5 3.4 5 3.4 5

Transfer Center 3.3 6 3.2 6 3.3 6

EOPS/CARE 3.2 7 3.1 8 3.2 8

Health Services 3.2 8 3.2 7 3.2 7

Student Employment Services 3.2 9 3.1 9 3.1 9

Associated Student Organization (ASO) and Student Clubs 3.1 10 3.0 10 3.0 10

Disability Support Services 3.0 11 2.9 11 2.9 11

Veteran's Services 2.9 12 2.8 12 2.8 12

Service Learning 2.8 13 2.7 13 2.7 13

Outreach 2.4 14 2.4 14 2.4 14

Center for Technical Education (CTECS) / Women’s Resource Center 2.2 15 2.3 15 2.3 15

Institutional Support Services & Departments

Southwestern College Bookstore 4.4 1 4.4 1 4.4 1

Food Services/Cafeteria 3.9 2 3.8 2 3.9 2

Cashiering 3.8 3 3.7 3 3.8 3

Facilities 3.6 4 3.5 4 3.6 4

College Police 3.5 5 3.4 5 3.5 5

Grounds 3.2 6 3.2 6 3.3 6

Maintenance 2.9 7 2.8 7 2.9 7

Custodial 2.7 8 2.6 8 2.6 8

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Admissions & Records (Question 2.1)

Admissions & Records (Question 2.2)

Admissions & Records (Question 2.3)

Admissions & Records (Question 2.4)

4.2 4.1 4.1

783 1321 1094

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[College Application] For each item listed below, pleaseindicate your level of satisfaction.

4.0 4.0 4.0

783 1323 1090

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[College Registration Process] For each item listed below,please indicate your level of satisfaction.

4.3 4.3 4.3

783 1318 1090

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Student ID] For each item listed below, please indicateyour level of satisfaction.

3.8 3.7 3.7

783 1312 1088

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Transcript Request Service] For each item listed below,please indicate your level of satisfaction.

Comparison of Student Services and Departments List of student services and departments:

Admissions & Records Financial Aid Student Affairs

Transfer Center EOPS\CARE Academic Success Center

ASO\ICC Health Services

Women’s Resource

Center

CTECS Career Center Student Employment

Disability Support Services Counseling Center

Assessment Center\

Prerequisite Center

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Admissions & Records (Question 3.1)

Admissions & Records (Question 3.2)

Admissions & Records (Question 3.3)

Financial Aid (Question 4)

Financial Aid (Question 5)

Financial Aid (Question 6.1)*

4.2 4.2 4.2

782 1324 1100

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Student ID Process] For each item listed below, pleaseindicate your level of satisfaction with the timeliness ofservice.

3.7 3.6 3.6

782 1316 1094

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Transcript Evaluation Process] For each item listed below,please indicate your level of satisfaction with the timelinessof service.

3.7 3.6 3.6

782 1316 1082

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Transcript Service] For each item listed below, pleaseindicate your level of satisfaction with the timeliness ofservice.

66.8%

33.2%

72.2%

27.8%

78.1%

21.9%

518 257 946 364 863 242

0%

20%

40%

60%

80%

100%

Yes No

Have you ever applied for Financial Aid at Southwestern College?

Spring 2011 Spring 2012 Spring 2013

53.9% 46.1%

54.0% 46.0%

66.0%

34.0%

418 357 704 600 728 375

0%

20%

40%

60%

80%

100%

Yes No

Have you ever received Financial Aid while attending Southwestern College?

Spring 2011 Spring 2012 Spring 2013

68.5%

7.0%

24.5%

73.4%

6.3% 20.3%

893 91 319 810 69 224

0%

20%

40%

60%

80%

100%

Yes No N/A

[Attend Southwestern College] Do you believe receiving Financial Aid increased your ability to:

Spring 2012 Spring 2013

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Financial Aid (Question 6.2)*

Financial Aid (Question 7)*

Financial Aid (Question 8)*

Financial Aid (Question 9.1)

Financial Aid (Question 9.2)

Financial Aid (Question 9.3)

65.2%

9.2%

25.6%

71.5%

8.0% 20.5%

836 118 329 786 88 225

0%

20%

40%

60%

80%

100%

Yes No N/A

[Succeed in your classes at Southwestern College] Do you believe receiving Financial Aid increased your

ability to:

Spring 2012 Spring 2013

57.6%

25.3%

17.1%

62.1%

21.0% 17.8%

753 331 223 673 231 196

0%

20%

40%

60%

80%

100%

Yes No N/A

Are you aware of the rights and responsibilities of a Financial Aid Student?

Spring 2012 Spring 2013

37.8%

62.2%

0.0%

41.5% 40.5%

18.0%

492 809 0 456 446 198

0%

20%

40%

60%

80%

100%

Yes No N/A

Have you used any of the Southwestern College Financial Aid Office's online services?

Spring 2012 Spring 2013

4.2 3.9 4.0

265 492 453

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Amount of information provided] Based on your experienceusing online services provided by the Southwestern CollegeFinancial Aid Office, please indicate your level ofsatisfaction with:

4.1 3.9 4.0

265 492 453

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Accuracy of information provided] Based on yourexperience using online services provided by theSouthwestern College Financial Aid Office, please indicateyour level of satisfaction with:

3.9 3.7 3.8

265 489 452

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Timeliness of information] Based on your experience usingonline services provided by the Southwestern CollegeFinancial Aid Office, please indicate your level ofsatisfaction with:

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Financial Aid (Question 9.4)

Financial Aid (Question 9.5)

Financial Aid (Question 9.6)

Financial Aid (Question 9.7)

Student Affairs, 2011 (Question 10)

Student Affairs, 2012 (Question 10)

3.9 3.7 3.9

265 489 451

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience usingonline services provided by the Southwestern CollegeFinancial Aid Office, please indicate your level ofsatisfaction with:

3.7 3.4 3.6

265 486 452

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Timeliness of aid disbursements] Based on yourexperience using online services provided by theSouthwestern College Financial Aid Office, please indicateyour level of satisfaction with:

4.0 3.8 3.9

265 488 452

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Ease of application process] Based on your experienceusing online services provided by the Southwestern CollegeFinancial Aid Office, please indicate your level ofsatisfaction with:

4.0 3.8 3.9

265 488 449

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Overall quality of service] Based on your experience usingonline services provided by the Southwestern CollegeFinancial Aid Office, please indicate your level ofsatisfaction with:

48.1% 42.2%

2.2% 7.0%

32.8%

16.4%

391 343 18 57 267 133

0%

20%

40%

60%

80%

100%

Friends Family Radio Print Ad HighSchool

Counselor

Other

[Spring 2011] How did you learn about Southwestern College?

49.2% 42.5%

1.2% 6.8%

34.3%

18.2%

546 471 13 75 380 202

0%

20%

40%

60%

80%

100%

Friends Family Radio Print Ad HighSchool

Counselor

Other

[Spring 2012] How did you learn about Southwestern College?

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Student Affairs, 2013 (Question 10)

Student Affairs, 2011 (Question 11)

Student Affairs, 2012 (Question 11)

Student Affairs, 2013 (Question 11)

Transfer Center (Question 12)

Transfer Center (Question 13)*

52.0% 44.5%

1.8% 4.9%

32.7%

18.0%

663 568 23 62 417 230

0%

20%

40%

60%

80%

100%

Friends Family Radio Print Ad HighSchool

Counselor

Other

[Spring 2013] How did you learn about Southwestern College?

15.1%

47.2%

9.8% 8.2%

37.1%

123 384 80 67 302

0%

20%

40%

60%

80%

100%

High SchoolGPA

Financial High SchoolCounselor

SWCPresentation

Other

[2011] What was the most important factor in you attending Southwestern College?

17.1%

46.3%

12.5% 9.3%

42.3%

215 581 157 117 531

0%

20%

40%

60%

80%

100%

High SchoolGPA

Financial High SchoolCounselor

SWCPresentation

Other

[2012] What was the most important factor in you attending Southwestern College?

17.5%

51.3%

12.7% 9.7%

33.6%

194 569 141 108 373

0%

20%

40%

60%

80%

100%

High SchoolGPA

Financial High SchoolCounselor

SWCPresentation

Other

[2013] What was the most important factor in you attending Southwestern College?

28.6%

71.4%

26.0%

74.0%

28.3%

71.7%

215 538 328 935 310 785

0%

20%

40%

60%

80%

100%

Yes No

Have you used the services provided by the Transfer Center?

Spring 2011 Spring 2012 Spring 2013

21.0%

79.0%

22.6%

77.4%

266 1003 247 847

0%

20%

40%

60%

80%

100%

Yes No

Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)?

Spring 2012 Spring 2013

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Transfer Center (Question 14)*

Transfer Center (Question 15)*

Transfer Center (Question 16)*

Transfer Center (Question 17.1)*

Transfer Center (Question 17.2)*

EOPS\CARE (Question 18)**

8.5%

91.5%

8.7%

91.3%

108 1158 95 1000

0%

20%

40%

60%

80%

100%

Yes No

Did you participate in any of the university campus tours?

Spring 2012 Spring 2013

16.8%

83.2%

18.0%

82.0%

212 1052 197 896

0%

20%

40%

60%

80%

100%

Yes No

Have you ever used the Transfer Center website www.swccd.edu/~transfer?

Spring 2012 Spring 2013

34.8%

65.2%

36.8%

63.2%

420 786 391 671

0%

20%

40%

60%

80%

100%

Yes No

Did you find Transfer Center services helpful in meeting your educational or transfer goal?

Spring 2012 Spring 2013

3.4 3.6

1170 1032

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience usingservices provided by the Southwestern College's TransferCenter, please indicate your level of satisfaction with:

3.4 3.6

1171 1031

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2012 Spring 2013

[Your experience overall] Based on your experience usingservices provided by the Southwestern College's TransferCenter, please indicate your level of satisfaction with:

64.8%

35.2%

66.2%

33.8%

810 440 718 367

0%

20%

40%

60%

80%

100%

Yes No

Were you aware there is an EOPS program at Southwestern College?

Spring 2012 Spring 2013

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EOPS\CARE, 2011 (Question 19)

EOPS\CARE, 2012 (Question 19)

EOPS\CARE, 2013 (Question 19)

Academic Success Center, 2011 (Question 20)

Academic Success Center, 2012 (Question 20)

Academic Success Center, 2013 (Question 20)

65.7%

0.0%

20.9% 19.8%

8.0%

534 0 170 161 65

0%

20%

40%

60%

80%

100%

CounselingCenter

DisabledStudentServices

TransferCenter

None Other

[2011] Which other student service programs have you utilized? Please choose all that apply:

69.5%

10.8% 22.6% 22.4%

8.2%

862 134 280 278 102

0%

20%

40%

60%

80%

100%

CounselingCenter

DisabledStudentServices

TransferCenter

None Other

[2012] Which other student service programs have you utilized? Please choose all that apply:

71.2%

11.9%

23.9% 20.2%

6.6%

790 132 265 224 73

0%

20%

40%

60%

80%

100%

CounselingCenter

DisabledStudentServices

TransferCenter

None Other

[2013] Which other student service programs have you utilized? Please choose all that apply:

36.8% 31.9% 39.1%

14.8% 5.8% 6.9%

20.0%

299 259 318 120 47 56 163

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

[2011] Which of the following Academic Success Center services have you utilized?

50.3% 42.2% 43.2%

19.2%

8.0% 9.5% 11.4%

479 402 411 183 76 90 109

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

[2012] Which of the following Academic Success Center services have you utilized?

38.9% 36.2%

26.8%

17.5%

6.3%

28.4%

6.7%

431 401 297 194 70 315 74

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

[2013] Which of the following Academic Success Center services have you utilized?

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ASO\ICC (Question 21)

ASO\ICC (Question 22)

ASO\ICC (Question 23)

ASO\ICC (Question 24.1)

ASO\ICC (Question 24.2)

ASO\ICC (Question 24.3)

13.3%

86.7%

7.4%

92.6%

14.2%

85.8%

98 638 91 1146 154 934

0%

20%

40%

60%

80%

100%

Yes No

Did you vote in the last ASO student election?

Spring 2011 Spring 2012 Spring 2013

1.1%

98.9%

0.6%

99.5%

1.5%

98.5%

8 727 7 1230 16 1070

0%

20%

40%

60%

80%

100%

Yes No

Did you run for an elected position during the last ASO student election?

Spring 2011 Spring 2012 Spring 2013

16.7%

83.3%

11.1%

88.9%

17.4%

82.6%

123 612 137 1096 189 897

0%

20%

40%

60%

80%

100%

Yes No

Have you ever attended an ASO event?

Spring 2011 Spring 2012 Spring 2013

3.7 3.7 3.8

113 140 187

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Number of ASO events per semester] Based on yourexperience with ASO events, please indicate your level ofsatisfaction with the:

3.6 3.7 3.7

113 140 186

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Variety of ASO events per semester] Based on yourexperience with ASO events, please indicate your level ofsatisfaction with the:

3.7 3.7 3.8

112 138 187

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Organization of ASO events] Based on your experiencewith ASO events, please indicate your level of satisfactionwith the:

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ASO\ICC (Question 24.4)

ASO\ICC (Question 25)

ASO\ICC (Question 26)

Health Services (Question 27)

Health Services (Question 28)

Health Services (Question 29.1)

3.4 3.5 3.6

112 139 182

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Promotion of ASO events] Based on your experience withASO events, please indicate your level of satisfaction withthe:

38.5%

61.5%

34.1%

65.9%

39.0%

61.0%

282 450 417 807 415 649

0%

20%

40%

60%

80%

100%

Yes No

Are you aware of clubs offered through the Associated Student Organization?

Spring 2011 Spring 2012 Spring 2013

62.3%

37.7% 32.8%

67.2%

35.8%

64.2%

99 60 369 755 359 643

0%

20%

40%

60%

80%

100%

Yes No

Do the clubs at Southwestern College meet your needs?

Spring 2011 Spring 2012 Spring 2013

33.0%

67.0%

27.9%

72.1%

28.0%

72.0%

240 488 342 885 303 781

0%

20%

40%

60%

80%

100%

Yes No

Have you ever received services from the Health Services Office?

Spring 2011 Spring 2012 Spring 2013

25.1%

74.9% 60.1%

39.9%

61.3%

38.7%

183 545 203 135 185 117

0%

20%

40%

60%

80%

100%

Yes No

Have you received any information from Health Services related to a healthy lifestyle?

Spring 2011 Spring 2012 Spring 2013

4.4 4.4 4.4

286 349 299

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience with theSouthwestern College Health Services Office, pleaseindicate your level of satisfaction with:

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Health Services (Question 29.2)

Health Services (Question 29.3)

Women’s Resource Center (Question 30)

Women’s Resource Center (Question 31.1)

Women’s Resource Center (Question 31.2)

Women’s Resource Center (Question 31.3)

4.3 4.4 4.4

286 342 299

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience with theSouthwestern College Health Services Office, pleaseindicate your level of satisfaction with:

4.4 4.4 4.4

286 341 297

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Your overall experience] Based on your experience withthe Southwestern College Health Services Office, pleaseindicate your level of satisfaction with:

4.4%

95.6%

5.2%

94.8%

5.2%

94.8%

32 694 63 1156 55 1009

0%

20%

40%

60%

80%

100%

Yes No

Have you utilized a service at the Women's Resource Center?

Spring 2011 Spring 2012 Spring 2013

4.6 4.3 4.3

32 74 54

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience with theSouthwestern College Women's Resource Center, pleaseindicate your level of satisfaction with:

4.6 4.3 4.4

32 74 54

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience with theSouthwestern College Women's Resource Center, pleaseindicate your level of satisfaction with:

4.6 4.3 4.4

32 73 54

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Your experience overall] Based on your experience withthe Southwestern College Women's Resource Center,please indicate your level of satisfaction with:

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CTECS (Question 32)*

CTECS (Question 33.1)*

CTECS (Question 33.2)*

CTECS (Question 33.3)*

CTECS (Question 33.4)*

Veterans Services (Question 34)

3.7%

96.3%

6.7%

93.3%

45 1169 71 996

0%

20%

40%

60%

80%

100%

Yes No

Have you used services provided by CTECS?

Spring 2012 Spring 2013

4.0 4.3

61 68

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2012 Spring 2013

[Amount of information provided] Based on your experienceusing services from Southwestern College's CTECS, pleaseindicate your level of satisfaction with:

4.0 4.2

60 68

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2012 Spring 2013

[Accuracy of information provided] Based on yourexperience using services from Southwestern College'sCTECS, please indicate your level of satisfaction with:

3.9 4.1

61 68

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2012 Spring 2013

[Timeliness of information] Based on your experience usingservices from Southwestern College's CTECS, pleaseindicate your level of satisfaction with:

4.0 4.3

61 68

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience usingservices from Southwestern College's CTECS, pleaseindicate your level of satisfaction with:

12.2%

87.8%

9.3%

90.7%

8.6%

91.4%

88 633 114 1108 91 969

0%

20%

40%

60%

80%

100%

Yes No

Are you a veteran?

Spring 2011 Spring 2012 Spring 2013

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Veterans Services (Question 35.1)

Veterans Services (Question 35.2)

Veterans Services (Question 35.3)

Veterans Services (Question 36)

Veterans Services (Question 37)

Veterans Services (Question 38.1)

4.0 4.0 3.9

88 120 90

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience with theSouthwestern College Veterans Services office, pleaseindicate your level of satisfaction with:

4.1 4.0 3.9

88 121 90

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience with theSouthwestern College Veterans Services office, pleaseindicate your level of satisfaction with:

4.0 3.9 3.9

88 119 90

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Your overall experience] Based on your experience withthe Southwestern College Veterans Services office, pleaseindicate your level of satisfaction with:

55.7%

44.3%

57.0%

43.0%

57.8%

42.2%

49 39 69 52 52 38

0%

20%

40%

60%

80%

100%

Yes No

Are you aware of the services offered at the Southwestern College Veterans Welcome Center?

Spring 2011 Spring 2012 Spring 2013

51.1% 48.9%

47.5% 52.5% 44.4% 55.6%

45 43 58 64 40 50

0%

20%

40%

60%

80%

100%

Yes No

Have you used services provided by the Veterans Welcome Center?

Spring 2011 Spring 2012 Spring 2013

4.3 4.2 4.2

45 60 39

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience with theSouthwestern College Veterans Welcome Center, pleaseindicate your level of satisfaction with:

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Veterans Services (Question 38.2)

Veterans Services (Question 38.3)

Career Center (Question 39)

Career Center (Question 40)*

Career Center (Question 41)*

Career Center (Question 42.1)

4.4 4.2 4.2

45 60 39

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience with theSouthwestern College Veterans Welcome Center, pleaseindicate your level of satisfaction with:

4.3 4.1 4.2

45 60 39

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Your experience overall] Based on your experience withthe Southwestern College Veterans Welcome Center,please indicate your level of satisfaction with:

33.8%

66.2%

32.0%

68.0%

33.0%

67.0%

240 471 390 827 352 715

0%

20%

40%

60%

80%

100%

Yes No

Have you ever used any of the services provided by the Southwestern College Career Center?

Spring 2011 Spring 2012 Spring 2013

26.5%

73.5%

46.1% 53.9%

109 303 160 187

0%

20%

40%

60%

80%

100%

Yes No

Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)?

Spring 2012 Spring 2013

73.0%

27.0%

78.7%

21.3%

295 109 273 74

0%

20%

40%

60%

80%

100%

Yes No

Did you find Southwestern College Career Center services helpful in identifying your career or

educational goals?

Spring 2012 Spring 2013

4.1 4.0 4.1

196 397 346

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience with theCareer Center, please indicate your level of satisfactionwith:

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Career Center (Question 42.2)

Student Employment (Question 43)

Student Employment (Question 44)*

Student Employment (Question 45)

Student Employment (Question 46)

Student Employment (Question 47.1)

4.1 4.0 4.1

195 395 346

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Your experience overall] Based on your experience withthe Career Center, please indicate your level of satisfactionwith:

23.2%

76.8%

22.8%

77.2%

26.2%

73.8%

162 537 278 943 278 783

0%

20%

40%

60%

80%

100%

Yes No

Have you ever used any of the services provided by Student Employment Services?

Spring 2011 Spring 2012 Spring 2013

82.7%

10.8% 6.5% 0.0%

79.4%

6.0% 1.5% 13.1%

229 30 18 0 212 16 4 35

0%

20%

40%

60%

80%

100%

1 - 3 times 4 - 6 times 7 or more times Never

How often each month do you use services provided by Student Employment Services?

Spring 2012 Spring 2013

20.6%

79.4%

21.1%

78.9%

59 228 58 217

0%

20%

40%

60%

80%

100%

Yes No

Have you used the resume or interview assistance services provided by Student Employment Services?

Spring 2012 Spring 2013

48.4% 51.6%

60.1%

39.9%

138 147 166 110

0%

20%

40%

60%

80%

100%

Yes No

Have you used the Student Employment Services website?

Spring 2012 Spring 2013

4.0 4.1 4.0

162 283 275

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience withStudent Employment Services, please indicate your level ofsatisfaction with:

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Student Employment (Question 47.2)

Disability Support Services (Question 48)

Disability Support Services (Question 49)

Disability Support Services (Question 50.1)

Disability Support Services (Question 50.2)

Disability Support Services (Question 50.3)

4.0 4.1 4.0

162 282 274

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Your experience overall] Based on your experience withStudent Employment Services, please indicate your level ofsatisfaction with:

52.9%

47.1%

57.2%

42.8%

50.6% 49.4%

368 327 702 525 535 522

0%

20%

40%

60%

80%

100%

Yes No

Are you aware of Southwestern College's Disability Support Services?

Spring 2011 Spring 2012 Spring 2013

10.1%

89.9%

10.2%

89.8%

13.4%

86.6%

70 625 125 1095 140 905

0%

20%

40%

60%

80%

100%

Yes No

Have you ever used any of the services provided by Southwestern College's Disability Support Services?

Spring 2011 Spring 2012 Spring 2013

4.5 4.4 4.5

70 132 139

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience withSouthwestern College's Disability Support Services office,please indicate your level of satisfaction with:

4.4 4.5 4.5

70 131 139

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience withSouthwestern College's Disability Support Services office,please indicate your level of satisfaction with:

4.2 4.4 4.4

70 130 138

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Amount of information provided] Based on your experiencewith Southwestern College's Disability Support Servicesoffice, please indicate your level of satisfaction with:

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Disability Support Services (Question 50.4)

Disability Support Services (Question 50.5)

Disability Support Services (Question 50.6)

Counseling Center (Question 51)*

Counseling Center (Question 52)

Counseling Center (Question 53)

4.3 4.3 4.4

70 130 138

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Accuracy of information provided] Based on yourexperience with Southwestern College's Disability SupportServices office, please indicate your level of satisfactionwith:

4.2 4.3 4.4

70 131 138

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Timeliness of information] Based on your experience withSouthwestern College's Disability Support Services office,please indicate your level of satisfaction with:

4.3 4.3 4.5

70 132 138

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Your experience overall] Based on your experience withSouthwestern College's Disability Support Services office,please indicate your level of satisfaction with:

92.8%

12.8% 17.6%

8.8%

85.6%

14.4% 19.3%

10.2%

116 16 22 11 817 136 182 96

0%

20%

40%

60%

80%

100%

Chula Vista National City San Ysidro Otay Mesa

Have you ever used any of the services provided by Southwestern College's Counseling Center? If so, which locations have you

accessed? Please choose all that apply:

Spring 2012 Spring 2013

89.1%

10.9%

85.2%

14.8%

84.2%

15.8%

483 59 109 19 784 147

0%

20%

40%

60%

80%

100%

Yes No

Were your counseling needs met?

Spring 2011 Spring 2012 Spring 2013

50.5%

8.5%

41.0%

50.8%

7.6%

41.7% 40.7%

20.0%

39.3%

346 58 281 67 10 55 362 178 350

0%

20%

40%

60%

80%

100%

Yes, I attended an in-person student orientation

Yes, I completed anonline student orientation

No, I did not attend orcomplete a student

orientation

In your first semester at Southwestern College, did you attend an orientation to college?

Spring 2011 Spring 2012 Spring 2013

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Counseling Center (Question 54.1)

Counseling Center (Question 54.2)

Counseling Center (Question 54.3)

Counseling Center (Question 55)*

Counseling Center (Question 56.1)

Counseling Center (Question 56.2)

89.4%

10.6%

56.9%

43.1%

58.7%

41.3%

361 43 70 53 515 363

0%

20%

40%

60%

80%

100%

Yes No

[College resources] Did you review information on any of the following topics?

Spring 2011 Spring 2012 Spring 2013

80.9%

19.1%

48.8% 51.2% 54.4%

45.6%

327 77 60 63 474 397

0%

20%

40%

60%

80%

100%

Yes No

[Student success characteristics] Did you review information on any of the following topics?

Spring 2011 Spring 2012 Spring 2013

89.1%

10.9%

50.4% 49.6%

60.0%

40.0%

360 44 61 60 527 352

0%

20%

40%

60%

80%

100%

Yes No

[An overview of your educational options] Did you review information on any of the following topics?

Spring 2011 Spring 2012 Spring 2013

87.6%

12.4%

68.7%

31.1%

113 16 602 274

0%

20%

40%

60%

80%

100%

Yes No

Did you schedule and attend an individual counseling appoint with a college counselor?

Spring 2012 Spring 2013

3.8 3.9

129 922

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2012 Spring 2013

[Front desk staff] Based on your experience with theCounseling Center at the Chula Vista Campus, pleaseindicate your level of satisfaction with:

3.7 3.7

128 917

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2012 Spring 2013

[Counselors at Walk-in service] Based on your experiencewith the Counseling Center at the Chula Vista Campus,please indicate your level of satisfaction with:

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Counseling Center (Question 56.3)

Assessment Center\Prerequisites Center (Question 57)

Assessment Center\Prerequisites Center (Question 58)

4.1 3.9

126 914

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2012 Spring 2013

[Counselors in appointment session] Based on yourexperience with the Counseling Center at the Chula VistaCampus, please indicate your level of satisfaction with:

80.2%

19.8%

69.5%

30.5%

73.1%

26.9%

548 135 846 372 767 282

0%

20%

40%

60%

80%

100%

Yes No

Did you take one or more assessment tests at Southwestern College during your first semester?

Spring 2011 Spring 2012 Spring 2013

81.1%

18.9%

81.9%

18.1%

82.1%

17.9%

554 129 994 219 855 186

0%

20%

40%

60%

80%

100%

Yes No

Do you clearly understand how to select courses based on assessment information and your

educational goals?

Spring 2011 Spring 2012 Spring 2013

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Custodial Services (Question 59.1)

Custodial Services (Question 59.2)

Custodial Services (Question 59.3)

Custodial Services (Question 59.4)

3.6 3.9 3.8

680 1194 993

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience withCustodial Services, please indicate your level of satisfactionwiththe:

3.7 4.0 3.9

680 1200 1000

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Cleanliness of classrooms/labs] Based on your experiencewith Custodial Services, please indicate your level ofsatisfaction withthe:

3.7 4.0 3.9

680 1200 998

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Overall condition of classroom/labs] Based on yourexperience with Custodial Services, please indicate yourlevel of satisfaction withthe:

3.5 3.7 3.7

680 1199 998

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Level of supplies in the restrooms] Based on yourexperience with Custodial Services, please indicate yourlevel of satisfaction withthe:

Comparison of Institutional Services and Departments List of institutional services and departments:

Custodial Services Grounds Department Maintenance Department

Facilities Department Food Services\Cafeteria Bookstore

Police Department Cashiers Office

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Grounds Department (Question 60.1)

Grounds Department (Question 60.2)

Grounds Department (Question 60.3)

Grounds Department (Question 60.4)

Maintenance Department (Question 61.1)

Maintenance Department (Question 61.2)

3.7 3.9

3.7

679 1173 990

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience with theGrounds Department, please indicate your level ofsatisfactionwith the:

3.8 3.9 3.8

679 1176 993

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Number of exterior trash receptacles] Based on yourexperience with the Grounds Department, please indicateyour level of satisfactionwith the:

3.8 4.0

3.8

679 1174 992

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Emptying cycle of exterior trash receptacles] Based onyour experience with the Grounds Department, pleaseindicate your level of satisfactionwith the:

4.0 4.2

4.0

679 1171 990

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[College landscape] Based on your experience with theGrounds Department, please indicate your level ofsatisfactionwith the:

3.7 3.9 3.8

679 1187 979

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience with theMaintenance Department, please indicate your level ofsatisfaction with the:

3.5 3.8 3.7

679 1188 974

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Timeliness of classroom repairs] Based on your experiencewith the Maintenance Department, please indicate yourlevel of satisfaction with the:

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Facilities Department (Question 62.1)

Facilities Department (Question 62.2)

Facilities Department (Question 62.3)

Facilities Department (Question 62.4)

Food Services\Cafeteria (Question 63.1)

Food Services\Cafeteria (Question 63.2)

3.7 4.0

3.8

677 1205 1014

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Ability of new buildings' classrooms and labs toaccommodate your educational needs] Based on yourexperience with the Facilities Department, please indicateyour level of satisfaction with the:

3.6 3.7 3.7

677 1206 1013

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Comfort of classroom furnishings] Based on yourexperience with the Facilities Department, please indicateyour level of satisfaction with the:

3.6 3.7 3.7

677 1202 1014

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Condition of classroom furnishings] Based on yourexperience with the Facilities Department, please indicateyour level of satisfaction with the:

3.7 3.8 3.8

677 1197 1000

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Promptness with which safety hazards are removed]Based on your experience with the Facilities Department,please indicate your level of satisfaction with the:

3.9 4.0 4.0

677 1183 1002

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Friendliness of staff] Based on your experience with FoodServices, please indicate your level of satisfaction with the:

3.9 4.0 4.0

677 1179 999

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience withFood Services, please indicate your level of satisfactionwith the:

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Food Services\Cafeteria (Question 63.3)

Food Services\Cafeteria (Question 63.4)

Food Services\Cafeteria (Question 63.5)

Food Services\Cafeteria (Question 63.6)

Food Services\Cafeteria (Question 63.7)

Food Services\Cafeteria (Question 63.8)

3.6 3.8 3.7

677 1179 1001

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Selection of cold food choices] Based on your experiencewith Food Services, please indicate your level ofsatisfaction with the:

3.6 3.8 3.7

677 1178 994

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Selection of hot food choices] Based on your experiencewith Food Services, please indicate your level ofsatisfaction with the:

3.8 3.9 3.9

677 1176 998

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Cleanliness of food service area] Based on yourexperience with Food Services, please indicate your level ofsatisfaction with the:

3.7 3.8 3.8

677 1177 997

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Food inventory levels] Based on your experience with FoodServices, please indicate your level of satisfaction with the:

3.7 3.8 3.8

677 1178 996

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Wait time] Based on your experience with Food Services,please indicate your level of satisfaction with the:

3.3 3.3 3.2

677 1176 987

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Prices] Based on your experience with Food Services,please indicate your level of satisfaction with the:

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Bookstore (Question 64.1)

Bookstore (Question 64.2)

Bookstore (Question 64.3)

Bookstore (Question 64.4)

Police Department (Question 65)

Police Department, 2011 (Question 66)

4.2 4.2 4.1

677 1198 1038

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience with theSouthwestern College Bookstore, please indicate your levelof satisfaction with the:

4.1 4.2 4.1

677 1197 1041

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Staff knowledge about textbook selection] Based on yourexperience with the Southwestern College Bookstore,please indicate your level of satisfaction with the:

4.1 4.1 4.0

677 1197 1039

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Staff knowledge about product information] Based on yourexperience with the Southwestern College Bookstore,please indicate your level of satisfaction with the:

4.3 4.3 4.2

677 1194 1033

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Cleanliness of store] Based on your experience with theSouthwestern College Bookstore, please indicate your levelof satisfaction with the:

62.6%

32.4%

3.8% 1.2%

67.9%

27.6%

3.7% 0.9%

64.3%

33.4%

1.8% 0.5% 423 219 26 8 818 332 44 11 630 327 18 5

0%

20%

40%

60%

80%

100%

None 1 - 2 times 3 - 4 times 5+ times

How many times have you had contact with the Campus Police department?

Spring 2011 Spring 2012 Spring 2013

22.5%

1.8% 0.0% 1.6% 0.0% 10.1% 0.0% 10.4% 4.9%

58.0%

152 12 0 11 0 68 0 70 33 392

0%

20%

40%

60%

80%

[2011] Please select which ways you had contact with the Campus Police:

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Police Department, 2012 (Question 66)

Police Department, 2013 (Question 66)

Police Department (Question 67.1)

Police Department (Question 67.2)

Police Department (Question 67.3)

Cashiers Office (Question 68.1)

20.7%

1.7% 3.2% 1.3% 0.4% 8.3% 3.7% 9.8% 6.2%

61.1%

230 19 36 14 4 92 41 109 678 69

0%

20%

40%

60%

80%

[2012] Please select which ways you had contact with the Campus Police:

21.9%

1.0% 1.0% 0.3% 0.2% 7.6% 2.2% 9.0% 5.3%

40.6%

243 11 11 3 2 84 24 100 59 450

0%

20%

40%

60%

80%

[2013] Please select which ways you had contact with the Campus Police:

3.8 3.6 3.5

253 1118 944

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Helpfulness of staff] Based on your experience with theCollege Police Department, please indicate your level ofsatisfaction with:

3.8 3.6 3.6

253 1115 943

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Courteousness of staff] Based on your experience with theCollege Police Department, please indicate your level ofsatisfaction with:

3.7 3.6 3.5

253 1112 938

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Your experience overall] Based on your experience withthe College Police Department, please indicate your level ofsatisfaction with:

3.9 3.9 3.8

676 1188 1022

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Friendliness and courteousness of staff] Based on yourexperience with the College Cashier's Office, pleaseindicate your level ofsatisfaction with the:

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Cashiers Office (Question 68.2)

Cashiers Office (Question 68.3)

3.9 4.0 3.9

676 1187 1019

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Staff's efficiency in processing transactions accurately]Based on your experience with the College Cashier'sOffice, please indicate your level ofsatisfaction with the:

3.9 3.9 3.8

676 1186 1015

0.0

1.0

2.0

3.0

4.0

5.0

Spring 2011 Spring 2012 Spring 2013

[Staff's knowledge about student services and policies]Based on your experience with the College Cashier'sOffice, please indicate your level ofsatisfaction with the:

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Your Schedule, 2011 (Question 69)*

Your Schedule, 2012 (Question 69) **

Your Schedule, 2013 (Question 69)

Your Preferred…, 2011 (Question 70)

Your Preferred…, 2012 (Question 70)

Your Preferred…, 2013 (Question 70)

22.9%

42.8%

4.3% 11.4% 17.6%

1.0% 0.0%

155 289 29 77 119 7 0

0%

20%

40%

60%

80%

[2011] The majority of my classes are:

21.4%

40.1%

0.0%

15.0% 15.1% 0.3% 8.1%

258 483 0 180 182 4 97

0%

20%

40%

60%

80%

[2012] The majority of my classes are:

20.7%

39.5%

2.2% 9.6% 10.8% 0.7% 8.0%

230 438 24 106 120 8 89

0%

20%

40%

60%

80%

[2013] The majority of my classes are:

96.0%

4.9%

29.3% 28.4%

14.5% 2.4% 4.1%

649 33 198 192 98 16 28

0%

20%

40%

60%

80%

100%

E-mail Twitter Facebook MobilePhone

SmartPhone

Tablet Other

[2011] Please indicate the communication method that you prefer for social and business networking.

Please choose all that apply:

95.3%

5.8%

31.5% 28.3%

17.4% 3.4% 4.1%

1144 69 378 340 209 41 49

0%

20%

40%

60%

80%

100%

E-mail Twitter Facebook MobilePhone

SmartPhone

Tablet Other

[2012] Please indicate the communication method that you prefer for social and business networking.

Please choose all that apply:

92.7%

23.3% 22.3% 21.6%

6.5% 3.9% 2.4%

1028 257 247 240 72 43 27

0%

20%

40%

60%

80%

100%

E-mail Twitter Facebook MobilePhone

SmartPhone

Tablet Other

[2013] Please indicate the communication method that you prefer for social and business networking.

Please choose all that apply:

Comparison of Supplemental Information Items List of institutional services and departments:

Your Schedule Your Preferred Communication Method

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Southwestern Community College Student Satisfaction Survey, Spring 2013

FAMILIARITY WITH SERVICES

1. Please indicate your familiarity with each of the following services/departments offered at Southwestern College:

Admissions & Records Outreach Assessment/Prerequisites Center Career Center Counseling

Center for Technical Education (CTECS)/Women’s Resource Center

Disability Support Services EOPS/CARE Financial Aid Health Services Service Learning Associated Student Organization (ASO) and Student Clubs

Student Employment Services Transfer Center Veteran's Services Cashiering College Police Custodial Food Services/Cafeteria Grounds Maintenance Bookstore Facilities

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ADMISSIONS AND RECORDS

2. For each item listed below, please indicate your level of satisfaction:

College Application College Registration Process

Student ID Transcript Request Service

3. For each item listed below, please indicate your level of satisfaction with the timeliness of service.

Student ID Process

Transcript Evaluation Process Transcript Service

FINANCIAL AID

4. Have you ever applied for Financial Aid at Southwestern College? Yes No

5. Have you ever received Financial Aid while attending Southwestern College? Yes No

Do you believe receiving Financial Aid increased your ability to:

Attend Southwestern College

Yes No Not Applicable Succeed in your classes at Southwestern College

Yes No Not Applicable 6. Are you aware of the rights and responsibilities of a Financial Aid Student?

Yes No Not Applicable 7. Have you used any of the Southwestern College Financial Aid Office's online services?

Yes No Not Applicable

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Friends Family Radio Print Ad High School Counselor Other

Southwestern Community College Student Satisfaction Survey, Spring 2013

8. Based on your experience using online services provided by the Southwestern College Financial Aid Office, please indicate your level of satisfaction with:

Amount of information provided Accuracy of information provided Timeliness of information

Helpfulness of staff Timeliness of aid disbursements Ease of application process Overall quality of service

STUDENT AFFAIRS

9. How did you learn about Southwestern College? Please choose all that apply:

If "Other" selected, please specify:

10. What was the most important factor for your attending Southwestern College? Please choose all that apply:

High School GPA Financial High School Counselor

SWC presentation at your high school

If "Other" selected, please specify:

Other

TRANSFER CENTER

11. Have you ever used any of the services provided by the Transfer Center? Yes No

12. Did you participate in any of the workshops (Steps to Transfer, UC/CSU Application Review, etc.)? Yes No

13. Did you participate in any of the university campus tours? Yes No

14. Have you ever used the Transfer Center website? Yes No

15. Did you find the Transfer Center services helpful in meeting your educational goal or transfer goal? Yes No

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Counseling Center Disabled Student Services Transfer Center None Other

Southwestern Community College Student Satisfaction Survey, Spring 2013

16.Based on your experience with the Transfer Center, please indicate your level of satisfaction with:

Helpfulness of staff/Counselors Your experience overall

EOPS/CARE

17. Were you aware that there is an EOPS program at Southwestern College? Yes No

18. Which other student services programs have you utilized? Please choose all that apply:

If "Other" selected, please specify:

ACADEMIC SUCCESS CENTER

19. Which of the following Academic Success Center services have you utilized? Please choose all that apply:

English Writing Center Tutoring Services Online Writing Lab (OWL) Test Reviews Workshops Proctored Exams Open Labs (Biology, Business, Child Development, CIS/CL, Language Conversation, Math/Science, Music, Nursing, Reading)

If "Other" selected, please specify:

Other

ASSOCIATED STUDENT ORGANIZATION (ASO) OF SOUTHWESTERN COLLEGE AND INTER-CLUB COUNCIL

20. Did you vote in the last ASO student election (May 2012)? Yes No

21. Did you run for an elected position during the last ASO student election (May 2012)? Yes No

22. Have you ever attended an ASO event? Yes No

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23. Based on your experience with ASO events, please indicate your level of satisfaction with the:

Number of ASO events per semester Variety of ASO events per semester Organization of ASO events

Promotion of ASO events

24. Are you aware of clubs offered through the Associated Student Organization? Yes No

25. Do the clubs at Southwestern College meet your needs? Yes No

HEALTH SERVICES

26. Have you ever received services from the Health Services Office? Yes No

27. Have you received any information from Health Services related to a healthy lifestyle? Yes No

28. Based on your experience with the Southwestern College Health Services Office, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff

Your overall experience

WOMEN’S RESOURCE CENTER

29. Have you utilized a service at the Women’s Resource Center? Yes No

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31. Based on your experience with the Southwestern College Women’s Resource Center, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your experience overall

CENTER FOR TECHNICAL EDUCATION AND CAREER SUCCESS (CTECS)

32. Have you used the services provided by CTECS? Yes No

33. Based on your experience using services by the Southwestern College’s CTECS, please indicate your level of satisfaction with:

Amount of information provided Accuracy of information provided Timeliness of information Helpfulness of staff

VETERANS SERVICES

34. Are you a veteran? Yes No

35. Based on your experience with the Southwestern College Veterans Services office, please indicate your level of satisfaction with:

Helpfulness of staff

Courteousness of staff

Your overall experience

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35. Are you aware of the services offered at the Southwestern College Veterans Welcome Center? Yes No

36. Have you used services provided by the Veterans Welcome Center? Yes No

37. Based on your experience with the Southwestern College Veterans Welcome Center, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your experience overall

CAREER CENTER

38. Have you ever used any of the services provided by the Southwestern College Career Center? Yes No

39. Did you participate in any of the career assessments (Choices, MBTI, Career Cruising)? Yes No

40. Did you find the Southwestern College Career Center services helpful in identifying your career or educational goals?

Yes No

41. Based on your experience with the Southwestern College Career Center, please indicate your level of satisfaction with:

Helpfulness of staff Your experience overall

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STUDENT EMPLOYMENT SERVICES

42. Have you ever used any of the services provided by Southwestern College Student Employment Services?

Yes No

43. How often each month do you use services provided by Southwestern College Student Employment Services?

Never 1 - 3 times 4 - 6 times 7 or more

44. Have you used the resume or interview assistance services provided by the Student Employment Services?

Yes No

45. Have you used the Student Employment Services website? Yes No

46. Based on your experience with Student Employment Services, please indicate your level of satisfaction with:

Helpfulness of staff Your experience overall

DISABILITY SUPPORT SERVICES

47. Are you aware of Southwestern College’s Disability Support Services? Yes No

48. Have you ever used any of the services provided by the Southwestern College’s Disability Support Services?

Yes No

49. Based on your experience with the Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Amount of information provided

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50. Based on your experience with the Southwestern College’s Disability Support Services office, please indicate your level of satisfaction with: [Continue]

Accuracy of information provided Timeliness of information Your experience overall

COUNSELING CENTER

51. Have you ever used any of the services provided by the Southwestern College Counseling Center? If so, which locations have you accessed? Please choose all that apply:

Chula Vista National City San Ysidro

Otay Mesa 52. Were your counseling needs met?

Yes No 53. In your first semester at Southwestern College, did you attend an orientation to college?

Yes – I attended an in-person/ traditional student orientation

Yes – I completed an online No student orientation

54. Did you review information on any of the following topics in the Orientation Session?

College resources

Yes No Student success characteristics

Yes No An overview of your educational options

Yes No

55. Did you schedule and attend an individual counseling appointment with a college counselor? Yes No

56. Based on your experience with the Counseling Center at the Chula Vista campus, please indicate your level of satisfaction with:

Front desk staff

Counselors at Walk-in service Counselors in appointment session

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ASSESSMENT CENTER/PREREQUISITES CENTER

57. Did you take one or more assessment tests at Southwestern College during your first semester? Yes No

58. Do you clearly understand how to select courses based on assessment information and your educational goals?

Yes No

CUSTODIAL SERVICES

59. Based on your experience with Custodial Services, please indicate your level of satisfaction with the:

Courteousness of staff Cleanliness of classrooms/labs Overall condition of classrooms/labs Level of supplies in the restrooms

GROUNDS DEPARTMENT

60. Based on your experience with the Grounds Department, please indicate your level of satisfaction with the:

Courteousness of staff Number of exterior trash receptacles Emptying cycle of exterior trash receptacles College landscape

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MAINTENANCE DEPARTMENT

61. Based on your experience with the Maintenance Department, please indicate your level of satisfaction with the:

Courteousness of staff Timeliness of classroom repairs

FACILITIES DEPARTMENT

62. Based on your experience with the Facilities Department, please indicate your level of satisfaction with the:

Ability of new buildings, classrooms, and labs to accommodate your educational needs

Comfort of classroom furnishings Condition of classroom furnishings Promptness with which safety hazards are removed

FOOD SERVICES/CAFETERIA

63.Based on your experience with Food Services, please indicate your level of satisfaction with the:

Friendliness of staff Courteousness of staff Selection of cold food choices Selection of hot food choices Cleanliness of food service area Food inventory levels

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63. Based on your experience with Food Services, please indicate your level of satisfaction with the: [Continue]

Wait time Prices

SOUTHWESTERN COLLEGE BOOKSTORE

64. Based on your experience with the Southwestern College Bookstore, please indicate your level of satisfaction with the:

Courteousness of staff

Staff knowledge about textbook selection Staff knowledge about product information Cleanliness of store

POLICE DEPARTMENT

65. How many times have you had contact with the Campus Police department? None 1 - 2 times 3 - 4 times 5+ times

66. Please select which ways you had contact with the Campus Police. Please choose all that apply:

Parking Violations Victim of a crime Reported a crime Witnessed a crime Suspected or charged with a

crime

Traffic stop Service-oriented (i.e. escort, lost property, lockout, etc.)

Casual encounter

No contact with Campus Police

Other If "Other" selected, please specify:

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E-mail Twitter Facebook Mobile Phone Smart Phone Tablet Other

Southwestern Community College Student Satisfaction Survey, Spring 2013

67. Based on your experience with the College Police Department, please indicate your level of satisfaction with:

Helpfulness of staff Courteousness of staff Your experience overall

COLLEGE CASHIER'S OFFICE

68. Based on your experience with the College Cashier's Office, please indicate your level of satisfaction with the:

Friendliness and courteousness of staff Staff's efficiency in processing transactions accurately Staff's knowledge about student services and policies

YOUR SCHEDULE

69. The majority of my classes are: Morning Morning/Afternoon Afternoon

Afternoon/Evening Evening Weekend Online (anytime)

YOUR PREFERRED COMMUNICATION METHOD

70. Please indicate the communication method that you prefer for social and business networking. Please choose all that apply:

If "Other" selected, please specify: