student assistants: the face of customer service kim diawara – university of colorado boulder...
TRANSCRIPT
![Page 1: Student Assistants: The Face of Customer Service Kim Diawara – University of Colorado Boulder Jeanne Breiner – Colorado State University Kendra Heinrich](https://reader038.vdocuments.mx/reader038/viewer/2022110403/56649e595503460f94b5269d/html5/thumbnails/1.jpg)
Student Assistants: The Face of
Customer ServiceKim Diawara – University of Colorado BoulderJeanne Breiner – Colorado State University Kendra Heinrich – Metropolitan State University Denver
![Page 2: Student Assistants: The Face of Customer Service Kim Diawara – University of Colorado Boulder Jeanne Breiner – Colorado State University Kendra Heinrich](https://reader038.vdocuments.mx/reader038/viewer/2022110403/56649e595503460f94b5269d/html5/thumbnails/2.jpg)
What we hope to accomplish today!
O Open discussion of our recruitment, training, and continued support of student assistants
O Feed back on your experiences
O Learn something new
![Page 3: Student Assistants: The Face of Customer Service Kim Diawara – University of Colorado Boulder Jeanne Breiner – Colorado State University Kendra Heinrich](https://reader038.vdocuments.mx/reader038/viewer/2022110403/56649e595503460f94b5269d/html5/thumbnails/3.jpg)
Overview of Our Process
O What office are you in?O General Student DutiesO Number of Student Assistants
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Hiring ProcessO How do you advertise positions?O What requirements do you have
O Work study awardO Office skillsO Hire for specific job or general office
O Do you interview? By phone or in-person
O Background checks required?O New Hire paperwork – how do you
handle?
![Page 5: Student Assistants: The Face of Customer Service Kim Diawara – University of Colorado Boulder Jeanne Breiner – Colorado State University Kendra Heinrich](https://reader038.vdocuments.mx/reader038/viewer/2022110403/56649e595503460f94b5269d/html5/thumbnails/5.jpg)
Setting SchedulesO Do you hire for specific times during
the day?O Office hoursO Phone hours
O Does student set their own schedule?
O Do you set the schedule?O How do you determine coverage?
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Setting ExpectationsO How does the student know what is
expected? O Job performanceO Attendance O Dress codeO When there is no work to do – then
what
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Scheduled MeetingsO How often?O How do you schedule?
O Days / timesO Are there goals for the meetings?O What is typically covered?O Professional development?
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TrainingO Who does training?O How do you train?O Do you cross train with other departments?O Do you require FERPA? How is it
completed?
O What systems do your students access?O Student Information SystemO ImagingO Others?
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DutiesO What are the typical job duties for
student assistants?O Phone bankO Front deskO Imaging / captureO Process transcripts (Registrar’s Office)O Process credentials (Admission’s
Office)O Test Score near matchO Process MailO Filing
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RewardsO How Often?
O PotlucksO Birthday clubsO Courtesy transcriptsO Finals survival bagsO Resume of Skills acquired
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ResultsO Dependable/Reliable StudentsO Mutual TrustO Students feel valued, engaged, want
to return year after yearO Make staff perform betterO Professional office experienceO Year end performance evaluationsO Student Feedback on experience O SUCCESSFUL YEAR!!
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THANK YOU
Have more questions? Feel free to contact us!