striving for ideal behaviors: a lean management system supported by kainexus
TRANSCRIPT
Host: Mark Graban VP of Improvement Services, KaiNexus
[email protected] @markgraban
Striving for Ideal Behaviors: A Lean Management System
Supported By KaiNexus
Presenter: Michael Lombard Cornerstone Healthcare Group [email protected]
@mikelombard
Agenda&Logis-cs
• Presenta(on(40-45minutes)• YourQues(ons(10-15minutes)– UsetheGoToWebinarMee(ngPaneltosubmitaques(onatany(me
• Recordinglinkandslideswillbesentviaemail
AboutMichaelLombard
MichaelLombard,MBA,PMP,isanaccomplishedleaderinLeanHealthcare,currentlyservingastheSeniorDirectorofOpera(onalExcellenceatCornerstoneHealthcareGroupinDallas,TX.
Contact info:[email protected]@mikelombardhttps://www.linkedin.com/in/michaelglombard
Ideal Behaviors
Business Principles
Long Term
Results
Focusing on Ideal Behaviors
www.shingoprize.org/model
Catchball Gemba Walking Coaching
Huddling Root Cause Analysis PDCA
Data Trending
Andon Signaling
Idea Capture
Align Improve Enable
Cornerstone’s System
TrueNorthManagementSystem
Tool Tool ToolTool Tool
IdealBehaviors
BusinessPrinciples
LongTermResults
IdealBehaviors
BusinessPrinciples
LongTermResults
Cornerstone’s Tools
TrueNorthManagementSystem
Tool ToolTool ToolKaiNexus
KaiNexus: Align via Huddle Boards
Standardized & nested huddle boards create “pull” for Catchball behavior
KaiNexus: Improve via Templates
Project template follows the Improvement Kata pattern, which promotes ideal behaviors
KaiNexus: Enable via Teams
Establishes formal coaching chain
Allows experts or “2nd Coaches” to monitor
KaiNexus: Enable via Lists
Corporate leaders have the info they need, thus freeing up hospital leaders
Catchball Gemba Walking Coaching
Huddling Root Cause Analysis PDCA
Data Trending
Andon Signaling
Idea Capture
Cornerstone continues to Learn
NextWebinar–May10
• Crea(ngaLeanFounda(onforInnova(oninProfessionalServiceFirms
http://www.kainexus.com/webinars
@KarenSkinner @DavidFSkinner
ContactInfoQ&A
• Web:– www.kainexus.com– blog.kainexus.com
• PastWebinars:– www.kainexus.com/webinars
• Socialmedia:– www.twi]er.com/kainexus– www.linkedin.com/company/kainexus– www.facebook.com/kainexus
Mark Graban @MarkGraban
Presenter: Michael Lombard Cornerstone Healthcare Group [email protected]
@mikelombard