Strengthening Resilience in the Workplace

INTO Equality Conference 2013

John ConaghanCustomer Relationship Manager

Carecallwellbeing.ie

Emotional Resilience

“a set of conditions that allow individual adaptation to different forms of adversity at different points in the life course”.

“the capacity to cope with and become stronger as a result of experiencing and dealing with difficult events”

Carecallwellbeing.ie

Good Emotional Resilience is Good for Schools

Improve Reduce

Staff health and wellbeing Stress

Staff engagement and satisfaction Sickness absence rates

Staff recruitment and retention Staff turnover

Productivity Recruitment costs

Health-related employee benefits

Liability coverLitigation costs

Carecallwellbeing.ie

Emotional Resilience

Attitude

The “Well – Being Reservoir”

Work related stress

Carecallwellbeing.ie

Carecallwellbeing.ie

The Role of Leadership

• Stability

• Clear Vision

• Communication

• Trust

Background to Carecall

- Founded in 1998- Fully owned by Niamh - Social Enterprise status- Largest EAP provider across Ireland –

460,000 lives covered plus 120,000 students- Over 100 clients including DES, ELBs, HSA,

IAFD, NICS, Local Gov Councils, HSCTs, UTV, Kerry Foods, Bombardier, Michelin

Carecallwellbeing.ie

- Independent

- Self-referred

- Confidential

- Free service

Employee Assistance Service

Carecallwellbeing.ie

- Freephone 24 hour immediate telephone support

- Structured face to face or telephone counselling

Employee Assistance ServiceThe Service - Overview

Carecallwellbeing.ie

- Networked with 160 counsellors across Ireland

- Best match of counsellors to issue

- Structured counselling sessions: - 4 x1 hour session model

Employee Assistance ServiceStructured Telephone Support

Carecallwellbeing.ie

- Bereavement- Caring for relatives- Family frictions- Childcare- Losing independence- Drug & alcohol abuse- Personal Crises- Ill health- Depression & anxiety- Discrimination- Divorce

Your Personal Life

Carecallwellbeing.ie

Carecallwellbeing.ie

For free, confidential andimmediate support call 1800 411 057

It helps to talk.