Streamlining management of fixed and mobile endpoint devices in modern

organisations Garry Ng APJ – Solutions Architect Endpoint Systems Management

Kieron Darley APJ – Solutions Architect Windows Mgmt & Migration Solutions

• Trends and Challengers

• Endpoint Systems Management

• Windows Management & Migration Portfolio

Agenda

2

3

The trends:

Smart workforce • Tablet growth: 150+% • 350M workers will use

smartphones by 2016 • 200M workers will bring

their own device

Data explosion More connected workers, more endpoints on the network, more bandwidth

Anytime, anywhere connectivity Faster networks, more capable devices, information on demand

Greater productivity

People who use mobile devices work an extra 460 hours per year

Nielsen Mobile Insights Q42011/Forrester

The Telegraph, Oct 2012

4

The challenge Corporate Concerns

• Security and legal issues

• Data loss

• Risk management

• Increasing regulatory requirements

Changing Environment

• Proliferation of personal devices in the workplace

• Increasingly tech savvy workforce

• Higher user expectations • Mobile and remote workforce

5

A flexible enterprise technology is the inevitable outcome of current forces…

End users now expect: device choice

greater flexibility the latest technology

access to their work environment business applications on personal devices

Rise of social media

Blurring of work

and home

The emergence

of new mobile devices

Changing employee

expectations of IT

6

…and leads to new pain points This is especially true around management and security

Increasing mobile adoption

Varied device OS management

Personal vs. work devices

(different uses)

No dominant application

platform

Web HTML5

Hybrid

Rapidly evolving devices & software

NATIVE

7

Endpoint systems management

KACE K1000 Demo

8

9

Dell Endpoint Systems Management (ESM)

Comprehensive, easy-to-use and affordable systems management for laptops, desktops, servers, virtual

machines, tablets and smartphones across Windows, Mac, Linux, iOS and Android platforms

KACE Appliances

Desktop Authority

Windows user environment management

ChangeBASE

Application compatibility & readiness

vWorkspace

Desktop & Application

virtualization

Windows Management & Migration

10

Windows management Make Microsoft platforms so reliable, automated & secure that only the results are visible

Increase IT efficiency & shift resources to innovation

Control risk everywhere, from migration to operations

to compliance

Keep pace with the changing needs of the business by

supporting the latest technology innovations

Maintain the availability and performance of Microsoft

platforms and meet SLAs

Extend your infrastructure to meet business demands

Compliance & IT governance 2

Administration and recovery 3

Development & customization 4

1 ZeroIMPACT migrations

Modern Workforce

Dell ZeroIMPACT Migration Solutions

Migration Specific Challenges

Pre-migration assessments lessen migration issues, but

difficult to perform thoroughly

Maintaining coexistence throughout the migration

can be complicated

Organizational changes can drive new standards

Progress and status is critical to project

management, but can be incomplete or missing

altogether

Technical difficulty of project requires expensive

senior IT resources

Avoiding disruption to end users is key to success

Dell Zero Impact: Prepare

• Determine current system configuration and settings

for AD, Exchange, SharePoint, SQL Server and file

systems

• Set baselines for visibility of end-user activity and for

compliance with internal operational policies and

external regulations

• Automate operational reporting with anytime,

anywhere access

Dell Zero Impact: Coexistence

• Ensure seamless user access to all network

resources, such as servers and printers,

regardless of their migration status

• Enable disparate Messaging systems to

coexist with minimal risk by ensuring

accurate email and calendar interoperability,

preserving user collaboration between

platforms and maintaining business

productivity.

• Convert recurring meeting's and invitations

for full functionality in Exchange

Dell Zero Impact: Migrate

• Mitigate the risks by enabling you to

efficiently migrate and restructure whilst

ensuring that migrated and unmigrated users

retain secure access to critical server

resources when data is moved.

• Simplify the process so you can quickly and

accurately migrates email, calendars, tasks,

personal address books, archives, recurring

meetings, attachments, and more,

• Shorten project timelines so they can be

completed on time and under budget.

Dell Zero Impact: Manage

• Restore data, permissions, AD objects and

operational state in the event of a disaster or

human error

• Administer access rights and permissions

• Implement best-practice

compliance reporting for internal and

external audiences

• Retain and retrieve data for forensic investigations

and regulatory compliance standards

End to End

• Determine current system configuration and settings

for AD, Exchange, SharePoint, SQL Server and file

systems

• Set baselines for visibility of end-user activity and for

compliance with internal operational policies and

external regulations

• Automate operational reporting with anytime,

anywhere access

• Ensure seamless user access to all network

resources, such as servers and printers,

regardless of their migration status

• Enable disparate Messaging systems to

coexist with minimal risk by ensuring

accurate email and calendar interoperability,

preserving user collaboration between

platforms and maintaining business

productivity.

• Convert recurring meeting's and invitations

for full functionality in Exchange

• Mitigate the risks by enabling you to

efficiently migrate and restructure whilst

ensuring that migrated and unmigrated users

retain secure access to critical server

resources when data is moved.

• Simplify the process so you can quickly and

accurately migrates email, calendars, tasks,

personal address books, archives, recurring

meetings, attachments, and more,

• Shorten project timelines so they can be

completed on time and under budget.

• Restore data, permissions, AD objects and

operational state in the event of a disaster or

human error

• Administer access rights and permissions

• Implement best-practice

compliance reporting for internal and

external audiences

• Retain and retrieve data for forensic investigations

and regulatory compliance standards

Meanwhile…

20

21 Services Confidential

Day in the life of…

08.00 – 10.00 Security Headache Lost Device with company IP on it

14.00 – 16.00 BYOD Standards, patching, remote wipe, applications, access points

10.00 – 12.00 Project X Provisioning of new contractors and associated data access.

12.00 – 14.00 Compliance/Audit File server accessed, and data lost.

16.00 – 18.00 Recovery Accounts have asked for data from 2009 to be restored.

06.00 – 08.00 Pre-Work Work Check overnight emails and prep for the day ahead.

18.00 – T’mrrw Report writing.

Q & A

22

22

Copyright © 2013 by Dell, Inc.

No part of this document may be reproduced or transmitted in any form without the written permission from Dell, Inc.

This document could include technical inaccuracies or typographical errors. Dell may make improvements or changes in the product(s) or program(s) described herein at any time without notice. Any statements regarding Dell’s future direction and intent are subject to change or withdrawal without notice, and represent goals and objectives only.

References in this document to Dell products, programs, or services does not imply that Dell intends to make such products, programs or services available in all countries in which Dell operates or does business. Any reference to an Dell Program Product in this document is not intended to state or imply that only that program product may be used. Any functionality equivalent program, that does not infringe Dell’s intellectual property rights, may be used.

The information provided in this document is distributed “AS IS” without any warranty, either expressed or implied. Dell EXPRESSLY DISCLAIMS any warranties of merchantability, fitness for a particular purpose OR INFRINGEMENT. Dell shall have no responsibility to update this information.

The provision of the information contained herein is not intended to, and does not, grant any right or license under any Dell patents or copyrights.

Dell, Inc. 300 Innovative Way Nashua, NH 03063 USA

Notices & Disclaimers

1