streamline your printing with managed print services
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Streamline your printing with Managed Print Services. Andy Barnes. Mind reading. Please mentally select a card and concentrate on it. I will perform this feat via mind control. Mind reading. This is very important. Think of the card but don’t say it out loud. Mind reading. - PowerPoint PPT PresentationTRANSCRIPT
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Streamline your printing with Managed Print Services
Andy Barnes
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Mind readingPlease mentally select a card and concentrate on it.I will perform this feat via mind control...
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3
This is very important. Think of the card but don’t say it
out loud
Mind reading
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Mind readingI have selected your card and have removed it from the
pile. Surprised?
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Managed Print Services …
Transactional SaleCustomer ‘I need some printers’HP ‘Here’s the price and delivery time’Customer ‘Thanks, here’s the order’
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.6
Managed Print Services …Transactional Sale
Customer ‘I need some HP Cartridges’Reseller ‘Here’s the price and delivery time’Customer ‘Thanks, here’s the order’
Contractual SaleReseller ‘We can help make your business more successful, but we need some quality time together with your top managers’Customer ‘Why should I do that – you will have to convince my key
people first … ’Six months later …
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Managed Print Services …
It’s not a date – it’s a marriage !
It’s not a transaction, it’s a contract!
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.8
Market is shifting from Transactional to MPS 2014 Total
Printing TAM* $45.9B
*Source: HP MAP team - June 13$30B channel + $4.2B Direct SMB**CAGR 2012-2016
2012 2013 2014 2015 2016 $-
$5,000,000
$10,000,000
$15,000,000
$20,000,000
$25,000,000
$30,000,000
$35,000,000
$40,000,000
MARKET: Channel Printing TAM
Transactional MPS
Tota
l Add
ress
able
Rev
enue
+1%
+10.5%
-3%
CAGR**
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.9
Trends
1 Gartner webinar, "By 2017 The CMO Will Spend More on IT than the CIO,“ Laura McLellan, Jan 3rd 20122 Forbes Mobile Business Statistics For 20123 Coleman Parkes Survey, November 2012
Information gap86% of corporations cannot deliver the right information at the right time3
Shifting budgetsBy 2017CMOs will spend more on IT than the CIO1
Consumerization of IT74%of companies allow somesort of BYOD usage2
The mobility revolution37% of worldwide workforce mobile by 20154Security threats $5.5 million average cost per incident of corporate information theft5
Compliance demands 44% of all data breaches are due to compliance infringement6
4 IDC, Mobile Printing Landscape, Transition to Early Adoption, August, 20125 U.S. Cost of a Data Breach report. Ponemon Institute, 20126 The State of Privacy and Data Security Compliance, Ponemon Institute, 2010
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.10
Enterprise printing trends:The bottom lineCost Productivity• Every $1 spent on putting marks on paper
involves $9 to manage it (All Associates Group)• 90% of all companies do not track
printing costs (Buyer’s Laboratory)• Bottom Line: Do more with less
• Information doubles every 18 months• The average worker spends 40% of their
time looking for information• Bottom Line: Focus on running your business, not your IT
Security and risk management Environment• Unauthorized access is 2nd biggest cause
of financial loss in US corporations• Bottom Line: assess risks/protect your data, devices and end users
• 30% of infrastructure purchasing decisions are based on environmental factors• Bottom Line: Assess carbon footprint, save energy and paper, recycle, and tame paper-intensive processes
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Time spent by IT staff
choosing and managing the
document network is Not
Known
The Customer Situation
The average worker makes19 copiesof every document
The average worker loses1 of every 20documents
23%of help-desk callsare printer related (IDC)
The average annual document costs are about
5%of an enterprise’s revenue
(IDC)
Most companies could reduce
their printing costs by
10 to 30%(Gartner)
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.12
“Reduce my risk and exposure.”
What do customers want?
“Improve my end-user productivity.”
“Help us print wisely.”
“Tailor services to meet my global needs.”
“Provide printing as a service.”
“Help reduce our environmental impact.”“Make it all work together.”
“Reduce our costs.”
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.13
Balancing the triple bottom line
Profits
People
Planet
Change management challenge
• Optimize resources• Decrease costs and
increase value• Reduce risks (security)• Improve productivity
• Maximize flexibility• Keep it simple• Help ensure it’s reliable• Meet needs and attempt
to accommodate wants
• Lower costs, both tangible and intangible
• Provide positive story for CSR report
• Decrease consumption
• Increase recycling• Decrease carbon
emissions
• Eliminate opposition to change
• Feel good about printing responsibly
opportunity
© Copyright 2014 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
Total Cost of Ownership
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A Closer Look at the Analyst PredictionsThe average annual document costs are
about5%
of an enterprise’s revenues (IDC)
0%
5%
10%
15%
Petroleum - <1%
– Cross-industry Average – 5.9%
Source: ALL Associates Group
Media &Entertainment – 4%
Computer /Data Services –10%
Legal / Advertising – 14%
Costs as a Percent of Revenues(by Industry)
23%of help-desk calls
are printer related (IDC)
A typical unmanagedimaging and printingenvironment has…
8 to 10 manufacturers and 100+ printer models within the company…
Consider the impact of your fleet on your current help desk operations
The average cost of information theft to
corporations is$2.7M per incident
This includes legal costs, lost opportunity costs, costs to investigate and costs to update security requirements
The average worker spends 150
hours/yearSeeking incorrectly filed
documents(Fujitsu /
PriceWaterhouseCoopers)Assuming a 10,000 employee organization…
This equates to 1,500,000 hours of lost time per year…
This is equivalent to 721 full-time employees or 7.2% of the workforce
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Organizational Processes
WorkflowInfrastructu
re
Why are Document Costs so high?
The information contained herein is subject to change without notice
Source: ALL Associates Group
End User Time
Document Management
Visible Hard Costs
IS SupportIS Infrastructure
Administration, Purchasing, and Facilities
Management
10% 28% 47%5% 5% 5%
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What makes HP different?
HP LeadershipBroader portfolio
Recognized MFP Leader – Gartner
#1 in Manageability#1 in Mobility
#1 in Workflow#1 in Security
Competitive TCO
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SUMMARY – With MPS Contracts, you get… • More Revenue • A monthly revenue stream • A deeper relationship and
loyalty with the customer • Competitive lock-out• Control and Customer
loyalty