stratos — browser interface and user guide the new one from the drop down menu and click ok....

Stratos —Browser Interface

and User Guide

Introduction to Stratos 5Logging into Stratos 7Stratos Configuration 9 Changing properties 10 Stratos home 11 Replace transmitter 12 Add new transmitter 13, 14 Staff reset pendant 15 Check-in reports 16–19 Community Menu Resident List 20 Apartments and zones 21 Updating resident names 22 Adding transmitters to zones 23 Removing transmitters from zones 24 Check-in administration 25 Turning an apartment off (check-in) 26 Turning an apartment on (check-in) 27 Setting and away schedule 28 Viewing an away schedule 29 Clearing an away schedule 30 Checking in or clearing a check-in 31 Daily Log 32 Atmos Mobile Menu Atmos Reports 33, 34 Notification Groups 35 Creating a group 36, 37 Caregiver Reports 38 Atmos User Settings 39 Setting an admin PIN 40 Atmos Desk Mapping 41 Advanced Menu Zone groups 42–44 Schedules 45 Pager Options and Mapping 46, 47 Network Settings 48 Set date and time 49 System Status 50 Apply/Undo Changes 51

Stratos Reporting 53 Accessing Stratos Reporting 54 Dashboard 55 Dashboard, Emergency Call by Hour 56 Dashboard, Frequent Users and Summary 57 Reports, Definitions 58, 59 Customizing Reports 60, 61 System Status 62 My Settings 63 Contact 64, 65 Reporting intro 66 Reporting options 67 Setting up email reports 68 Setting up Shifts 69 Dashboard Setup 70 Other Tabs 71 Troubleshooting Stratos Reporting & FAQ 72Stratos Online Store 75Stratos Support 77 Cases 78 Knowledge Base (FAQ) 79 Documentation and Videos 80

Stratos —Browser Interface

and User Guide

5

Introduction to Stratos

Stratos is your online tool and portal to all things Silversphere. Using a Stratos \portal login, users may have access to each of the following features, depending upon their user permissions. Access to the Stratos Portal is free, but many of the feature therein require a subscription.

Stratos system configuration

The Stratos system configuration interface lets you completely control your system, on-site or remotely. Add, remove, and replace transmitters, update resident name information, change apartment names, and so much more. The advanced feature of Stratos configuration put you in control of your Silversphere system, but also allow our trained technical support staff to assist you remotely with powerful remote diagnostic tools.

Stratos Reporting

Stratos reporting boasts some of the strongest reporting tools available to a senior living community. View reports for resident and staff activity, as broad as several months at

a time, or drilled down as closely as a single shift. User can also set automated follow-up triggers based on a combination of events, set themselves up with reminders, and record and manage their staff. Stratos reporting requires an annual subscription. Some features also require a subscription to Stratos Mobile.

Silversphere online store

At the online store, users can order replacement parts, batteries, pendants and so much more. Any user with access to Stratos may also be granted access to the store.

Technical Support

Users may open tickets, leave updates, or check in on open-ticket status. Any user with access to Stratos has access to these features.

System Documentation and training

Stratos houses our largest collection of information, with documentation and system specs on our hardware, as well as user guides, training manuals, and training videos designed with the end user in mind. Any user with access to Stratos has access to these features.

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Logging into Stratos

Each user will require his or her own unique login for Stratos. If you do not already have a login, please contact your general manager or executive director and have them email [email protected] to start the setup process.

To access Stratos...

1) Navigate to http://stratos.silversphere.com

2) Type in your email address and password and click Login.

You can request a new password by clicking “Forgot Password”

or

Click “I need help” to request access. Allow 24 hours to respond M–F.

9

Stratos ConfigurationStratos configuration is used to configure your system settings, such as adding resident names and contact information, managing your transmitters and room names, setting system schedules, and more.

To access configuration...

1) Log into the Stratos portal. (Page 7.)

2) Upon logging in, you will see the Stratos portal page. Click Configuration in the upper right corner to be taken to your system configuration page.

10

Changing Properties

If you have access to more than one property, you can access others by clicking your current property name at the top of the page. Select the new one from the drop down menu and click OK.

Stratos— Web Interface

11

Stratos Home Page

Upon accessing Stratos Configuration, you will be presented with a navigation bar across the top and your Home Page options.

12

Replace Resident Transmitter

Select this option when you wish to look up and/or replace a transmitter.

Look up the code here. Codes are located on the back of transmitters in bold print in some combination of four letters and numbers. For example: 4A01.

If the device you are looking up is assigned to a room or zone, you will see which zone and which event it is assigned to.

If the code is NOT found, check it again. Otherwise, this means the device is not in programming and thus will not generate alerts when triggered.

After a successful lookup, type in the new transmitter code here and click Save Changes. This will swap the new code in for the old code.

Any changes made here must be applied on the Apply Changes page to take effect. See Apply Changes.


13

Add New Resident Transmitter

If you need to add a new transmitter without replacing one already assigned to a zone or room, select this option.

Apartments and Zones are listed along the left. Select one to edit it by simply clicking on the Zone name.

Once a zone is selected, you will see the transmitters associated with the zone broken into two relevant columns: Type and Code.

Type — When the transmitter is triggered, this is what will appear on your pagers, consoles, reports, etc... Note that “Pendant Alarm A” or “Pendant Alarm B” are associated with Resident A and Resident B.

Code — The code of the transmitter, located on the back.

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To add a transmitter, click Add New Transmitter.

A new row will appear.

Select your Type.

Input the transmitter Code.

Click Save Changes.



15

Manage Staff Reset Pendants

Staff Reset pendants are used to reset resident pendant alarms.

Note: Newly purchased staff resets pendants must be added to the system to work.

Old staff reset pendants whose batteries are low or spent should be removed.

Add a new staff reset pendant by clicking the blue + sign.

You will be prompted to type in a code, which is located on the back of the transmitter.

Remove an old staff reset pendant by clicking the X beside any transmitter.

You can also see which staff reset pendants are already in programming.

If you don’t see one listed here, then it is not in programming and cannot be used to reset a pendant alarm. Add it to begin using it.


16

The default filter for the check-in report is to show only those residents who have not checked in.

You may also have the report show who did by checking “Resident Check-Ins.”

You may also show which residents were checked in by staff members via this interface by checking “Residents Checked In By Staff.”

The check in report shows the following:

Apartment NameResident Names (if used)Status: l Checked in and the time. l Not checked in. l Checked in by staff and at what time.

Check-In Reports

The resident check-in reports feature creates a printer-friendly report that can be filtered to show any combination of resident check-ins, missed check-ins, and residents checked in by staff.


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Click Print when you are ready to print the report.

You will be presented with a printable document that you may save as a PDF or simply print from there.

Note: the printable form has a Notes column if you wish to leave any hand-written notes.

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Click Archive when you are ready to archive a report for the day.

Archived reports appear at the bottom of the page.

Print an archived report by clicking here. Delete a previously archived report by clicking the X.


19

You can manage your check-ins before printing or archiving.

For example, Bob and Jane Smith did not check in for the day. However, you see them both at breakfast, so you know they are OK.

Click the box next to the apartment you wish to update, and then click Check In.

This changes the apartment Status to “By Staff” and the time you checked them in.

Note: If your filter is still set to show only missed check-ins, the moment you check a resident in, they are no longer considered “Missed.” To see their updated status (“By Staff”), you will need to select the filter “Residents checked in by staff.”

20

Resident List

Room Names (Zones) — Rooms are listed alphabetically along the left.

Phone — You may also include a contact number for the residents of a room, up to 10 digits.

Resident A and B — Each apartment can have up to two residents assigned. The first field on the left is Resident A, and that name will correspond with Pendant A.

The field in the center corresponds with Resident B, which in turn corresponds with Pendant B.

Each name may be no greater than 18 characters.



21

Apartments and Zones

The Apartments and Zones feature is where you would go to manage one zone at a time, as well as manage all people and devices associated with that zone.

Apartments and Zones are listed along the left. Select one to edit it by simply clicking on the Zone name.

Once a zone is selected, you will see several options that you can update:

Zone Long Name — How the report appears on several reports.

Zone Short Name — How the zone will appear on the console and pagers.

Resident information — Who lives in the zone and their contact information.

All associated transmitters — which transmitters are programmed to the room.

22

Updating Resident Names

Simply type any new resident name information into the appropriate field.

Atmos Mobile users can also upload a picture of the resident. This picture will appear whenever the appropriate pendant is triggered.*

* If you wish the distinguish between residents for pendant alarm, be sure to associate the proper resident with the proper pendant. (Resident A to pendant A, Resident B to Pendant B)



23

Adding Transmitters

To add a transmitter, click Add New Transmitter.

A new row will appear.

Select your Type.

Input the transmitter Code.

Click Save Changes.


24

Removing Transmitters

To remove an old transmitter that is no longer in the room, simply click the “X” next to it.


Click Save Changes.


25

Check-In Admin

The check-in administration allows users to enable, disable, and set residents on vacation schedules (“away”).

Only zones that are part of a Resident Check-in or Staff Check-in group will appear in this list.

The list is alphabetical based on zone name (the Zone column).

The status for a zone is either On, Off, or Away.

On — This means the zone partakes in the resident check-in process each morning OR that the zone partakes in the staff check schedule associated with its group. (Like doing your staff rounds hourly.)

Off — This means the room does not partake in the resident check- in process and will thus not appear on any check-in reports. It may also mean that a zone does not partake in the staff check process, and thus no reminders will generate for that apartment.

Away — This means a zone is temporarily turned off based upon a residents vacation away schedule.

26

Turning an apartment off

Select one or more zones with the same “On” status by checking the box beside each one.

Click Disable Selected to turn the apartment off.

Note: this only disables resident check-in. Resident can still use pendants and stations to call for help.


27

Turning an apartment on

Select one or more zones with the same “Off” status by checking the box beside each one.

Click Enable Selected to turn the apartment on.

28

Setting an away schedule

Select one or more zones to set an away schedule.

An away schedule is used when you know a resident will be out of the community and thus unable to check in. Rather than have them appear every day as “missing,” the system will simply not report their status.

At midnight of the first day, the room will be disabled.

The zone will automatically turn back on the date of their return.


29

Viewing an away schedule

Select one or more zones to view their away schedules. Then click “View Away Schedule.”

If you’d like to see a list of every zone with an away schedule, click the check box above the zone column to select all zones.

30

Clearing an away schedule

If you’d like to clear one or more away schedules early, select the zones and then click Clear Away Schedules.

Note: This will clear the away schedules for all selected zones. The change is immediate and cannot be undone.


31

Checking in or clearing a check-in.

From the check-in admin page, users can not only check a resident in, but they can also clear a resident check-in. This may be useful when troubleshooting a zone, for example.

When a zone’s check-in is cleared, it returns to “ON” status.

32

Daily Log

The daily log shows events that occur on the system, starting at midnight of a given date through midnight of the same date: one 24-hour period.

The daily log cannot be sorted, and only the last 10 days are stored, which can be selected from the date menu.

For a more robust reporting system, please see Stratos Reporting.


33

Atmos Reports

If you have a subscription to Atmos Mobile, you can review events under Atmos Reports.

All columns can be sorted by clicking the column header.

Caregiver — The person who responded to the event. If no one accepted the event using Atmos Mobile, the caregiver appears as “N/A.”

Zone — The zone to which the event belongs. Usually this is a resident room, a common area, or a door.

Event — alarm type, such as pendant alarm, emergency call, bath e-call, and more.

Action — The current state of the alarm.

Time —Time the event was last updated

To view alarm information, click the caregiver.

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After clicking an event line, you will be presented with all the alarm information, broken into three sections:

Action History — Who accepted, declined or requested backup for the event.

Caregivers who received the alarm — caregivers who are logged into the mobile app at the time the event happened who received the notification.

Caregivers who performed no action — Caregivers who received the alarm but who performed no action via the mobile app.

Notes — Any text notes left in the mobile app regarding the event.

Voice Memos —Any recorded messages left in the mobile app regarding the event.


35

Notification Groups

Each Atmos Mobile user has a unique login that identifies that specific user. Supervisors then assign, unassign and reassign those users to groups using the notification groups interface.

Note: If you’ve reassigned zones or users while one of the effected users is logged into Atmos Mobile, that user must log out and back in for the changes to take effect.

Click to assign Click to unassign

36

Creating a group

Creating a new group is simple. Simply click the “+” sign and name your new group.

A newly created group has no rooms or users assigned to it, so don’t forget to assign any! (Next page.)


37

To assign rooms (“Zones”) and people to a group, select the appropriate tab: “Zones” or “Caregivers.”

When finished, be sure to save.

Note: If you’ve reassigned zones or users while one of the effected users is logged into Atmos Mobile, that user must log out and back in for the changes to take effect.

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Caregiver Reports

Caregiver reports are organized by Atmos Mobile users. You will see a list of all users at your property. Select one to view more event history specific to that user.

Print a complete list of your caregivers, including name, status, and last login.

View reports by activity (another way to access Atmos Reports, but specific to a user.)

Print a report showing user activity.


39

Atmos User Settings

Use this page to configure the settings for your atmos mobile users. Update one or many at a time.

Start by selecting one or more users. The list is automatically populated with those users who have Atmos Mobile logins.

All options within Stratos Configuration also exist within the Atmos Mobile app, but require a PIN to access them.

If you make a change to a user’s settings here, the user will need to log out and back in for the settings to take effect.

40

Setting an Admin PIN

Settings in Atmos Mobile are protected by a PIN. Set your PIN here by typing in a new number and clicking Change Code.

The change is immediate.


41

Atmos Desk Mapping

Our wireless desk console, Atmos Desk, can be mapped to various zones using this interface. Each console requires a license and should be named according to their purpose or location.

On the left is a list of unassigned zones.

On the right is a list of assigned zones.

If a zone is assigned to the console, then any events from that zone will appear whenever there is an alert.

Saving after adding and removing a zone takes effect immediately.

42

Zone Groups

A zone group is a group to which several apartments, common areas or “zones” are all assigned. When assigned to a group, all rooms within that group have the same characteristics, such as shared schedules, event types, alarm tones and more.

Select a zone group to view a list of all apartments, common areas or zones that are assigned to it.

Click the “...” to view the zone group settings.


43

Select any “event” to edit the behaviors of the event. For example: “Emergency Call”

Make any setting changes and click Save at the bottom of the window.

All features are explained on the following page.

Any changes saved here must be applied on the Apply Changes page to take effect. See Apply Changes.

44

* Warning: At least one option – Clear Required or Reset Required – must be checked for an alarm to report to your console. If neither option is checked, no alarm will appear on the console, but it will still appear on your pagers if Pager Mapping is selected, and it will also still appear on Stratos Reporting.

Log Events — Checking this option causes this event to appear on your daily reports. Clear Required* — This option allows you to clear an alarm from the console without resetting it from the initiating device. (If Reset Required is also unchecked.)

Reset Required* — This option requires an alarm to be reset from the initiating device in order to clear it from the console. (If Clear Required is also unchecked.)

Pager Mapping — This option triggers a page whenever this alarm type is likewise triggered.

Use Staff Phone — This option causes an alarm to also ring to staff phones.

Use Intercom — This option opens a voice path to the apartment from which this alarm was received so that staff can immediately communicate with the resident in need. (Direct Connect required.)

Use Aux Reporting — This option works in conjunction with those options configured in Installed Hardware: Auxiliary System, Central Station, and Serial Input.

Use Bus Relay #1 and Use Bus Relay #2 — This causes the relays to close on the HSCB emergency call server.

Clear Bus Relay on Acknowledge — A silenced, reset, or cleared alarm opens the bus relays on the HSCB.

Use Local Relay — This option allows an alarm to also trigger along a local relay.

Dome Light — This option will trigger a flashing dome light if this alarm type from a zone assigned to this zone group is triggered. (Requires a hardwired dome light.)

Verification Time — For hardwired zones only, this setting will cause a signal from this alarm type to delay for a specified period of time (in seconds) before reporting

Audible Delay — Measured in minutes, this option sets how long an alarm must Appear on a console before it triggers its first audible alarm.

Resound Interval — Measured in minutes, the amount of time in this field defines how long an alarm will remain silent on a console after having been silenced once before it resounds. Note: Alarms stop resounding after they have been on a console for one (1) hour.

Console Tone Type — This option sets the audible style for each alarm type. You may choose one of 16 different options.

Schedule — Select a schedule for your alarm. No Schedule means the event works 24/7.

Bind Reset — All events with this option checked may be reset by all devices assigned to these events. For example, if Emergency Call and Bath Ecall are checked, all Emergency call and Bath ecall events may be reset by all Emergency Call and Bath Ecall devices. (This feature requires HWNA 3.10 or higher. Not compatible with HWDA-only systems.)


45

Schedules

Schedules are applied to events in zone groups. (See pages 42–44). When an event is on a schedule, that means that it can only be triggered between the beginning and end times of that schedule. “No Schedule” means the event can be triggered at any time.

Schedules are commonly used for doors or motion sensors. In the screenshot below is a schedule called “AfterHours,” which

allows events to be triggered any time between 8 PM and 7 AM. After 7 AM up until 8 PM rolls around again, the event will be suppressed. This might be a useful schedule to apply to a back door that sees foot traffic all day, but there should be none at night. In that case, you may want to alert your staff at night if someone goes in or out of it.

To set or alter a schedule, simply select the schedule from the menu at the top, set your start day, start time, end day and end time, then hit Save Changes.

When you select a schedule, you will see what zones and events the schedule pertains to at the bottom of the page. To assign a schedule, see Zone Groups, pages 42–44.


46

Pager Options & Mapping

Users can select the protocol and advanced settings for their CompanionOne HPGA pager gateway. If you feel you need to adjust these settings, please contact Silversphere support first.


47

Users can also decide how to “map” their pagers and radios. Pagers and radios are grouped by “IDs” — a number ranging from 1 to 32.

To begin editing your pager mapping, select the zone group you wish to map from the drop down menu. Below, you will see a list of pager groups with four check boxes:

Initial Day — Checking this box for a pager group means that any pager with that pager group turned on will receive all initial pages – as triggered by an initial alarm – during a normal daytime schedule.Initial Night — Checking this box for a pager group means that any pager with that pager group turned on will receive all initial pages – as triggered by an initial alarm – during a normal night time schedule.

Repeats Day — Checking this box for a pager group means that any pager with that pager group turned on will receive all repeat pages – as triggered by a resounding or re-triggered alarm – during a normal daytime schedule.Repeats Night — Checking this box for a pager group means that any pager with that pager group turned on will receive all repeat pages – as triggered by a resounding or re-triggered alarm – during a normal night time schedule.

Check the appropriate boxes for however you would like paging for this zone group to be mapped. When finished, choose the next zone group from the Zone Group pull-down menu, or click Save Changes.


48

Network Settings

Users can change the network settings for their system. Options include DHCP (recommended) or static. Please consult your network admin and Silversphere support if you are planning to update these settings.



49

Set date and time

Users can set the system date and time here. These settings should reflect local time.

Click the clock to set a time.

Click the calendar to set a date

50

System Status

The system status page shows users what equipment is installed on their system, version and serial numbers when applicable, network status and Atmos Desk status.


51

Apply Changes

Many changes made in Stratos Configuration are only queued up until you load them to your system. When you have changes pending, a little red widget will appear beside the Apply Changes menu option.

Click apply changes to begin loading them to your system. Depending on the changes, this can take several minutes. You can see the status on the right.

If you’d like to cancel any pending changes, click discard changes. Note that this will discard all changes made this session.


53

Stratos Reporting

Stratos Reporting is an online service provided by Silversphere. It is a part of the CompanionOne product line and allows users to view various statistics from their emergency call system online.

With Stratos, you are in control. You know exactly what’s happening in your community and have the data to validate current management strategies or to create change. It is your real-time reporting center for emergency call and life safety information. Stratos delivers data from your Silversphere system and provides actionable information, such as:

• Staff response times, including average and longest time.

• Who the most active resident users of your system are.

• Hourly statistics to help determine staffing needs.

• Threshold-based notifications in the form of either emails or text messages.

This manual details the requirements necessary for Stratos Reporting and covers its different functions and features. Please note that options will vary based on the user level assigned when your account was created.

System Requirements

A CompanionOne system is required for Stratos Reporting to work properly, as well as a CompanionOne HSCB.

Also required:

• An Internet connection.• Internet Explorer 7 or higher, Firefox

3.5.7 or higher, or Safari.• An annual Stratos Reporting

subscription.

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Accessing Stratos Reporting

To access Stratos Reporting, log into the Stratos portal first (page 7), and then click on View Reports. If you do not have a View Reports option, then the username with which you’ve logged in does not have access to Stratos Reporting. Please contact your general manager and have them email [email protected] to set you up!


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Represents number of alerts that have occurred and been resolved within the given time period. Click the number to view a detailed list of events.

Select from which community you’d like to get a dashboard report by clicking the drop-down menu. If you have access to more than one community, you can select your default from the My Settings Tab.

By default, the report shows the past 24 hours. You can change this parameter by clicking the date and selecting a new range from the drop-down menu.

These three graphical meters help you gauge the efficiency of your staff. Average response time denotes how long it took for staff to respond to alarms within the given time period (past 24-hours by default). Longest Response Time represents the longest event, and % Responses Over 5 Mins represents the percentage of events that are above 5 minutes. For each graph, you may click the blue number to view the specific list of events.

Represents the number of calls that still require resolution. Click the blue number to view your real-time system status.

Stratos Reporting —Dashboard

Upon clicking View Reports, you’ll be presented with the dashboard.

The dashboard provides at-a-glance information about your community. From here, you can gauge call volume, potential scheduling needs, frequent users, and more.

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Stratos Reporting —Dashboard,Emergency call by hour

Peak Hours represents the three busiest hours of the day. Click any blue text to view a detailed report.

Peak Shift breaks the day into three shifts and then reports on how many events were responded to within that period. Click any blue text to view a detailed report.

A bar graph depicts how many events occurred in any given hour. Click anywhere on the graph to view a detailed report of events.


57

Stratos Reporting —Dashboard,Frequent Users and Summary

Frequent Users represents from what apartments or zones the most alarms are generated (top seven). You may click on any blue text to see a detailed report.

System Events are presented separately from other events. A system event could simply be informational—like telling you there was a programming change that took place—or it could represent various troubles, such as low-battery alerts. Click the blue number to view a detailed report.

Smoke alarms are presented separately from other events. Click the blue number to see a detailed report.

This pie chart gives you a breakdown of the various emergency call events that occurred on your system within the selected time period. Click anywhere on the graphic to see a detailed report.

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Stratos Reporting —Reports, Definitions

When you first click on the Reports tab, you are presented with several different report types. Some reports have filters that allow you to get very specific. You can select a period in which you’d like to see event data. If you have access to more than one community, you can also select which you’d like to pull data from by using the drop-down menu.

Zone Activity Report — This report displays selected events for selected zones during a user-defined date range. It shows every event, calculates the total number of events, and displays the average response time for those events on the final line of the report.

Response Time Report — This report displays selected events for selected zones during a user-defined date range. It shows every event, calculates the total number of events, and displays the average response time for those events on the final line of the report.

Activity By Hour Report — This report displays the total number of emergency calls, average response time, longest response time, and shortest response time for the selected zones within a user-defined date range. This report is grouped by hour and calculates the total number of calls, average response time, longest response time, and shortest response time for the time selected.


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Stratos Reporting —Reports, Definitions (continued)

System Event Report — This report displays all system events, whether they are considered troubles or just operational messages, such as programming or updating firmware.

System Trouble Report — This report displays system troubles for the date range selected. It shows the initiating device, the name of the event, initiated and responded times, and the time it took to respond to the event.

Zone Event Report — This report displays selected events for selected zones during a user-defined date range. It shows every event, calculates the total number of events, and displays the average response time for those events on the final line of the report.

Summary By Date Report — This report displays the total number of events, the average response time, the longest response time, and the shortest response time for the date range selected. It groups them by date and shows a single line for each date.

Daily Summary Report — This report contains several sections. It first shows the number of emergency calls, smoke alarms and system events, and shows the average response time, longest response time, and shortest response time for each. It then displays the number of events per hour of the day as well as the average, longest and shortest response times. The next section shows the frequent users for the day.

Dashboard Report — This is a report consisting of visual graphs of the same data listed in the daily summary report upon first logging into Stratos.

Activity by Shift Report— This report is similar to the Zone Activity Report, except it breaks the day into shifts, as determined by you.

Summary by Shift Report— Similar to the Summary by Date report, this report will separate each date into specified shifts.

Zone Temperature Report — Coupled with our new temperature reporting emergency call stations, Stratos can now report the average, highest, and lowest temperature within a given area, updated hourly. (Requires specific hardware. Contact your Silversphere sales representative for more information.)

Note: You cannot alter data recorded on Stratos. You don’t need to worry about accidentally altering your reports, so feel free to explore the various options! See which one works best for you.

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Reports —Customizing Reports

Once you select the desired report by clicking the radio button next to it, you will need to select the appropriate date or date range. If you have access to more than one community, you may select whichever one you want from the drop-down menu. Once this is done, click Run Report. At this point, either the report will be displayed or the report filter screen will be displayed.

Select which zones you want to be displayed in the report. By default, All Zones will display. To select specific zones, hold down the Ctrl key on the keyboard and click the desired zone(s) from the list.

Select which events you want to be displayed -- such as only pendant alarms or only smoke alarms. By default, All Events will display. To select specific events, hold down the Ctrl key on the keyboard and click the desired event from the list.

Check this option to show which staff reset pendant was used to reset your resident pendant alarms.

Set a response time threshold. Any event with a response time equal to or greater than your threshold will display on your report.

Set a filter as the default filter for a report if you wish to save your selections for future use. You must also save a default filter if you’d like to get email reports with this filter. If you have multiple properties, you must save a default filter for each community separately. Filters are saved when this box is checked and the report is run one time (by clicking “continue”).

Once you’ve selected your filter options, click the continue button to view the report.


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Reports —Customizing Reports

In this example, you can sort the report by clicking the various headers: Zone column (alphabetically), Event (similar events grouped together and listed alphabetically), Initiation DateTime (when the event started), Response DateTime (when the event was resolved), and Response Time (rounded to the closest minute).

Click the icon to open a window to enter a note. Events that have notes attached to them will have a blue background behind the icon. Clicking on an existing note allows you to view and edit it.

When writing a note, assign it to an event category. Stratos event categories are predefined.

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System status shows you the following:

Origin Zone/Device — This is the name of the zone from which the alarm appeared, such as Apartment 101 or Kitchen Door.

Event — This is the alarm type, such as Emergency Call, Bath E-call, Pendant Alarm, etc...

Age — How old the active alarm is.

Initiation Date/Time — A precise date and time of when the alarm first appeared.

You can change how often this screen refreshes: Never, 15 Seconds, 30 Seconds, 1 Minutes, 2 Minutes, 5 Minutes.

You may also refresh the screen immediately by clicking Refresh Now.

System Status

User may see events that are currently active on their System status page. These events appear and clear in conjunction with alarms being triggered and reset at your community.

When an alarm clears from the system status, you may then run a report (page 58) to view it later.

If you have access to more than one community, switch between them using this drop-down menu.


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My Settings

The options in the My Settings tab will allow you to make changes to Stratos in ways that will affect what you see throughout the site. These changes are in three different categories: contact, reporting, and dashboard setup.

In the Contact section of this window, you will find the following options:

• Contact Methods• Event Notification Setup • System Trouble Notifications Setup• Ethernet Gateway Notifications Setup

In the Reporting section of this window, you will find the following options:

• Default Report Period• Default Community• Email Reports• Response Time Average Limit• Report Shifts

In the Dashboard Setup section of this window, you will find the following option:

• Community — Used to set default dashboard community.

If you’re an administrator for your community, you can also configure these settings for other users by selecting them from the drop-down menu “Select a user.”

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My Settings —Contact

The options in the My Settings tab will allow you to make changes to Stratos in ways that will affect what you see throughout the site. These changes are in three different categories: contact, reporting, and dashboard setup.

In the Contacts section of this window, you will find the following options:

Contact Methods — This screen allows you to change your email address, enter a mobile number and carrier for SMS (text) alerts, and specify what days and times the text alerts will be sent. Click the save button when finished to save the changes.

Event Notification Setup — Using this tool, you can be notified (via email and/or SMS) when an event occurs at your chosen property. You can choose to be notified immediately if a certain event occurs, and/or you can choose to be notified if the response time for an event is more than the limit you’ve set. This screen contains a list of all events enabled for the selected property and allows the user to enter minimum times for those events. For example, if you want to receive an email when emergency calls go over five minutes, enter a 5 in the Max Response Time box next to emergency call and check the email contact method box. Keep in mind that there are different categories of emergency calls, so you may want to do the same for bed ecall, bath ecall, common area ecall, and pendant alarm. Click the set notifier button at the bottom of the screen to save changes.

System Trouble Notifications Setup — Using this tool, you can be notified each time a system trouble event (predefined) occurs at your chosen property. The system performs a check every 15 minutes. The notifier will expire on the date you choose. Click the list system trouble event list to view all of the events that you would be notified of if you were to utilize this screen.

Ethernet Gateway Notifications Setup —Using this tool, you can choose to be notified via email if an Ethernet Gateway device fails to record its heartbeat signal within a set number of minutes. (Legacy HEGA systems.)


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My Settings —Contact (continued)

From this menu, you can reach System Trouble Notification Setup, Contact Methods, Event Notification Setup, and Ethernet Gateway Event Notification.

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My Settings —Reporting

In the Reporting section of this window, you will find the following options:

Default Reporting Period — This allows you to select the default time period for reports. This will affect the dashboard as well. Options are yesterday, today, and previous 7 days. Click submit to save the changes.

Default Community — This screen is only used if you have access to view more than one property. It makes the selected property the default for all reports and the system status. There is a separate option for configuring your default dashboard (page 67.)

Email Reports — This screen allows you to set up reports that will be emailed to the address set up on the Contact Methods screen. Use the edit or delete buttons to setup or remove reports you’re currently receiving. If no reports are listed, or if you’d like to add another, click Schedule A New Report. If you’d like to apply a filter to an email report, see page Customizing Reports first.

Response Time Average Limit — This screen allows you to set a maximum value to be calculated in the emergency call response time calculations. This is very useful if you want to “throw out” calls that may unnecessarily negatively affect the average time.

Report Shifts — You can specify shifts for your “Summary by Shift Report” and your “Activity by Shift.”


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Email Reports: Page 68

Report Shifts: Page 69

My Settings —Reporting Options

You may configure your reports to remove “outliers” that are drastically affecting your overall averages. The data is still stored, but this setting will filter it.

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My Settings —Setting up email reports

1) To set up a new report, click the Schedule A New Report link.

2) Select the type of report you want, the property, report period, any additional email addresses you want the report sent to (separate multiple email addresses with a semicolon and no spaces), and the days and times you want the emails sent to the email addresses.

3) Click Submit to save your changes. You can have multiple email reports set up at once.


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My Settings —Setting up shifts

If you have access to more than one community, you can select which one here.

When you first configure your shifts, only one row exists. To add more shifts, fill in the necessary information, then click Add a New Shift to start a second shift. It automatically begins when the last one ends, so you only need to specify the number of hours in the second and third shifts.

You can delete a shift if you’d like to as well.

When finished, click Save Shifts, or if you want to cancel any changes, click Cancel.

Name your shift and add the start time and length. The setup will calculate the end time automati-cally for you.

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My Settings —Dashboard Setup

If you have access to more than one community, you can configure which you’d like to have as your default property to be displayed when you open your dashboard.

Simply select the property from the drop-down menu and then click submit.


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Other Tabs

Home — You can click on the Home tab at any time when logged in to return to the Stratos Portal. (Page 7.)

About — If you’d like to learn more about Silversphere in general, follow this link to our website.

Contact Us —Stratos is a service provided by Silversphere. As an industry leader in senior living technology aolutions, Silversphere strives to provide the highest quality tools available to help power the business of aging. As part of that goal, we want to hear from you.

Questions? Comments? Please complete the contact form or call 386-523-1079 and we’ll be happy to address your issue.

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Troubleshooting Stratos Reporting & FAQ

Q: I am not receiving email reports. How can I fix this?

A: Double-check your contact methods under My Settings and ensure that your correct email address is entered and that you have email reports set up. Next, check your email program’s spam filter. If your email address is correct and the messages are not being caught in your spam filter, try entering an email address from a different domain (Google’s Gmail, for example). If you are able to receive reports with a different domain, contact your email provider.

Q: I do not see any data when I run a report in Stratos. What does this mean?

A: If you see a blank report after clicking the continue button, there are several possibilities as to the reason:

First, try a different day or a range of days. It is possible that there simply weren’t any events of the type you selected.

Next, if you are filtering for specific criteria, try expanding your search for other events (this is especially applicable with system events or troubles).

Finally, it is possible that Silversphere is not receiving data from your community. If you suspect that this is the case, contact technical support.

Q: I see more than one of the same zone name in the filter screen. Why is this?

A: In some situations, the Silversphere installer must create duplicate zone names for some Silversphere functions to work. This is most common with communities that have both wireless and hardwired zones.

Q: Can I add new users myself?

A: At this time, Stratos users may not add or remove other users at their property. If you’d like to add or remove a user, please contact [email protected].


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Online store

The online store allows users to purchase new parts easily. From new pendants, to batteries, call stations and more.

If you do not have access to the Stratos store, you may request it by email [email protected].

Click Shop Now to begin shopping


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Stratos Support

Users with access to the Stratos Portal can open new cases, update old cases, and read updates on current cases. You also have access to manuals and guides, as well as an extensive, searchable knowledge base.

To access support, click Tech Support on the right side of the page.

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Support —Cases

Click New Case to open a new case

Click a previous case to view its contents. You may leave updates that will automatically notify Silversphere support.

NOTE: updates and notes left in CLOSED cases will NOT notify Silversphere support. Please open a new case or up-date currently open cases only.

Include a subject line, the name of your community, and a description of your problem. Expect a response within 1 business day.


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Support —Knowledge base (FAQ)

The knowledge base is locat-ed below your case list at the bottom of the page.

Use it to look up some of our most commonly asked ques-tions, such as setting the time and date, reseting pendant alarms and more.

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Support —Documentation and Videos

To view our training videos, click Training. (Also avail-able within Stratos Support.)

All of our user manuals, guides, and spec sheets are available for download as well. (Also available within Stratos Support


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stratos — browser interface and user guide the new one from the drop down menu and click ok....

Documents