strategies to manage operationsduring covid –19 › uploads › nachc › ... · current staff...

24
Strategies to Manage Operations During COVID – 19 Finance Office Hours for Health Centers:

Upload: others

Post on 05-Jul-2020

3 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

Strategies to Manage Operations During COVID – 19

Finance Office Hours for Health Centers:

Page 2: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHC

America’s Voice for Community Health CareThe National Association of Community Health Centers (NACHC) was founded in 1971 to promote efficient, high quality, comprehensive health care that is accessible, culturally and linguistically competent, community directed, and patient centered for all.

THE NACHCMISSION

Page 3: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHC

Hear from the field 

| 3

1

Cashflow

Staffing and FFCRA

Let’s Hear from You

Resources

www.nachc.org

Agenda 

2

3

4

5

Page 4: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHC

Page 5: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

Jeffrey Allen, CPA – Partner, BKD, LLPDavid Fields, CPA – Partner, BKD, LLP

Cash Flow Issues –COVID 19

Page 6: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHC

Cash Flow Projections

| 6

1

Revenue Cycle

Grant Funding

Loans

Operational Issues

Time Value of Money

www.nachc.org

Discussion Topics

2

3

4

5

6

Page 7: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

Cash Flow Projections

• Days cash on hand assessment –operating funds vs. reserves

• Estimate cash inflows in the near term• Grant funds• 340B• Patient service revenue

• Assessment of cash outflows in the near term

| 7

Page 8: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHCwww.nachc.org | 8

Revenue Cycle

No breakdowns from appointment scheduling to cash 

receipt

Clean up patient accounts receivable

Medicaid opportunities  

Telehealth Opportunity

MedicareState Medicaid

Page 9: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHCwww.nachc.org

• Eligibility

• Amount of Payment

• Processing Time

• Repayment

| 9

Medicare Accelerated/ Advance Payments

Page 10: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHCwww.nachc.org | 10

Grant Funding

CHC supplemental funds• Coronavirus supplemental funding for health centers• CARES Act

Other grants

Grants management issues with supplemental funding

Page 11: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

Loans

• Line of credit important• SBA Paycheck Protection Loans

• Forgivable under certain terms• Must have less than 500 employees• Work with bank on loan

• Other loans are available

| 11

Page 12: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHCwww.nachc.org | 12

Operational Issues

• Staffing issues are key

• Vendor relationships are key

Redeploying staff

Special projects Rightsizing

Staffing for the 

rebound

Page 13: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHCwww.nachc.org | 13

Time Value of Money

• A dollar today is worth more than a dollar 5 years from now• Short‐term cash flow needs vs. long‐term borrowing• Monitor cash flow needs each week and project out expected needs for the next few weeks to help ensure that funds are not depleted

• The battle over priorities ‐ short‐term vs. long‐term during the crisis

Page 14: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

Follow Us on Twitter

@NACHC @chccpa@DavidFieldsCPA

Page 15: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

Things to ConsiderStaff Reductions/ Families First Coronavirus Response Act

Page 16: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHC

• Intro – disclaimer• Decision to reduce staff – considerations• New legislation related to leave and sick pay

16

Page 17: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHC

Decision Points and Considerations

17

Need to Reduce Staff

• Leave of Absence• Furlough

• Layoff• Termination

Consider for each:• SUTA implications• Benefit implications• Probability of return

• Reduced pay and hours

Page 18: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHC

Families First Coronavirus Act HR 6201

18

Current Staff Absence COVID‐19 Affected

COVID related absence –take care of others(Sec 4‐6)

COVID related absence – take care of themselves(Sec 1‐3)

• Enhanced FMLA• Wage 

continuation @ 2/3rds

• Requires Paid Sick Leave – 80 hrs @ 100%

• All mandated wages subsidized by credit to employer FICA obligation

Page 19: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHC

General Overview 

19

Timeline Review ‐ Families First Coronavirus Response Act

Extended FML ‐ Care for Children

Choose..or

Employee Sick Pay ‐ Direct Employee Illness/Quarantine  

Required FML Pay, 2/3 rate, $10,000 max

Employer's Standard Benefits (PTO, Disability etc.)

Day 11 ‐  Maximum

Day 11 ‐  MaximumAvailable company provided time off benefits (typically 100% pay)

Emergency Sick Pay 2/3 rate, $2000 max

Emergency Sick Pay 100% rate, $5110 max

Day 1‐ 10 

Day 1‐ 10 

Page 20: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHCwww.nachc.org | 20

Page 21: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHCwww.nachc.org

• Please consider joining our “Noddlepod” COVID site which:

consolidates the broad range of information on COVID‐19 from many different sources (e.g., BPHC, CMS, NACHC) in a single location where you can quickly find info on a specific topic.

To access this site, email [email protected] or [email protected].

• Reduced Workflows and Staffing Guidance for Non‐Clinical Operations

https://cdn1.digitellinc.com/uploads/nachc/articles/f6261a7b3a88e14e6dfcd7c83880be28.pdf

• BKD Cashflow Video

https://players.brightcove.net/627943769001/default_default/index.html?videoId=6146359021001

• Medicare Accelerated and Advance Payments Program

https://www.cms.gov/files/document/Accelerated‐and‐Advanced‐Payments‐Fact‐Sheet.pdf

| 21

Resources

Page 22: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHC

ARE YOU LOOKING FOR RESOURCES?Please visit our website www.healthcenterinfo.org

www.nachc.org | 22

Page 23: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)

@NACHCwww.nachc.org | 23

Page 24: Strategies to Manage OperationsDuring COVID –19 › uploads › nachc › ... · Current Staff Absence COVID‐19 Affected COVID related absence – take care of others (Sec 4‐6)