TYPES OF RESOLUTION

1) Communicate

• talking things out and explaining

• people need to express thoughts and ideas tactfully

2) Negotiate

• When two or more people want to work out conflict themselves, they might follow a set of steps.

• requires skill and experience.

3) Mediate

• the opposing parties meet with a third party who will act as a mediator

4)Arbitrate

• is much more similar to a formal litigation where an arbitrator will act asjudge and hear out both sides.

5) Litigate

• when people can’t work out their conflict themselves, they may go to court and have a trial.

• They hire lawyers and go before a judge

6) Legislate (Law)

• to make something the law or a rule.

SUITABLE SOLUTION

COMPROMISE

- obvious point but frequently neglected

CONSIDER STAGING

- change in stages often makes it more palatable to

the person

CONSIDER CONSEQUENCING

-introducing an agreement in stages

EXPERIMENT OR TEST

- trial and review

SEEK MEDIATION

-neutral third party consults with those

involved in a conflict

STRATEGIES OF

CONFLICT

AND RESOLUTION

WIN-LOSE

LOSE-LOSE

WIN-WIN

STRATEGIES FOR RESOLVING DISAGREEMENT AND DISPUTES

Understand the situation

Acknowledge the situation

Be patient

Focus on problem not

individual

Establish guidelines

Be open

PROCESS OF CONFLICT RESOLUTION

Clarifying the problem

Generate possible solutions

Decide the best solution

Plan the implementation of the solution

Plan an evaluation of the solution