strategies for successful communication
DESCRIPTION
Strategies for successful communication. KNOW YOUR AUDIENCE. Know Your Audience: Ed Boards, Legislative Visits, Panels & Interviews. Decide whom you are targeting within the larger audience. Who is going to be there? How many people? What are their interests? - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/1.jpg)
1
STRATEGIES FOR SUCCESSFUL COMMUNICATION
![Page 2: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/2.jpg)
2
KNOW YOUR AUDIENCE
![Page 3: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/3.jpg)
3
Know Your Audience: Ed Boards, Legislative Visits, Panels & Interviews
Decide whom you are targeting within the larger audience.
• Who is going to be there? • How many people? • What are their interests? • Why have you been asked to participate?• What is your goal with your target?
![Page 4: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/4.jpg)
4
Know Your Audience: Ed Boards, Legislative Visits, Panels & Interviews
Who are the other speakers or interviewees? • What are the strengths and weaknesses of their publicly
stated positions? • What points will they cover?
Who is the moderator or leader of the discussion? • Is the moderator balanced or biased, skilled or a novice?
Who are your adversaries and who are your allies?
![Page 5: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/5.jpg)
5
Know Your Audience: Ed Boards, Legislative Visits, Panels & Interviews
Adapt your leave behind to the needs of the audience
![Page 6: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/6.jpg)
6
SHAPE THE FORMAT OF THE EVENT
![Page 7: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/7.jpg)
7
Shape the Format of the EventAsk key questions about the proposed format
• Will you have an hour? Twenty minutes? Two minutes?
• If for television and radio, will it be taped or live? If taped, will it be edited?
•If an ed board, are you on the record?
![Page 8: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/8.jpg)
8
Shape the Format of the EventYou can request changes
• Understand which formats are preferable and why• Organizers will often respond to reasonable requests • Inexperienced organizers will welcome your advice
![Page 9: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/9.jpg)
9
Shape the Format of the EventTry to be the only speaker on your content area
• It is best not to share space with an adversarial speaker
• Don’t be afraid to ask for that format• Look for opportunities to be the sole speaker
![Page 10: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/10.jpg)
10
Shape the Format of the EventSet ground rules that make you comfortable
• No visual aids for speakers on television• For call-in radio programs:
ask for time before the calls beginlimit the time for calls to ten or fifteen minutes.
![Page 11: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/11.jpg)
11
PREPARE, PREPARE, PREPARE
![Page 12: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/12.jpg)
12
Prepare, Prepare, PrepareGet clear on the controversial issues
• Know what you think and feel about the issues you will discuss
• Any uncertainty or confusion will show
Get clear on the other side’s core arguments• You need to know your opposition’s topline
arguments and be able to summarize their points and yours succinctly
![Page 13: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/13.jpg)
13
Prepare, Prepare, PreparePrepare 3 main points and drive them hard
• Adapt them to the other speakers and the audience• Write them down and practice speaking them• Aim to make those three points more than once
While people will expect you to be the expert, many audiences will want you to simplify the issue
![Page 14: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/14.jpg)
14
Prepare, Prepare, Prepare Explain – briefly – why your facts are true and your adversary’s are false
• Acknowledge that legislators and reporters get conflicting reports full of numbers, both from “experts.”
• Without going into much detail, explain why your numbers are reliable and the others are not.
• Stress that you welcome any questions, no matter how hostile.
• Mention external validation for your views – e.g. they’ve been published in peer-reviewed journals.
![Page 15: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/15.jpg)
15
Prepare, Prepare, Prepare Have the last word
• Prepare the final point you want to leave your audience thinking about
• Make this last point big, strong and positive• Make sure your leave behind echoes this point
![Page 16: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/16.jpg)
16
Prepare, Prepare, PreparePractice pivots
• Before you present, practice how you will respond to off-topic questions and those for which you don’t have an answer
• Consult with your colleagues if there is a joint presentation on who will answer what topic area and how you will avoid select questions
![Page 17: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/17.jpg)
17
LEAD, DON’T FOLLOW, THE DEBATE
![Page 18: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/18.jpg)
18
Lead, Don’t Follow, the DebateTake the lead
• Shape the discussion or debate from the very beginning• Don’t simply respond to adversaries or their framing –
use bridging and pivot techniques to reset the discussion on your core message
Change the course if getting out of control• “Let’s return to the real question”• “I think we can all agree what’s foremost on people’s
minds right now is….”
![Page 19: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/19.jpg)
19
Lead, Don’t Follow, the DebateRespond to questions; you don’t have to answer them
• Use questions to make your points• Some questions don’t lead where you want to go
Don’t repeat accusations and misstatements
![Page 20: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/20.jpg)
20
Lead, Don’t Follow, the Debate Do not get lost in the weeds
![Page 21: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/21.jpg)
21
TALK TO YOUR AUDIENCE, NOT YOUR ADVERSARIES
![Page 22: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/22.jpg)
22
Talk to Your Audience, Not Your Adversaries
You are there to convince the undecided in the audience
• Don’t expect to change the mind of a convinced opponent
![Page 23: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/23.jpg)
23
Talk to Your Audience, Not Your Adversaries
Who is your target audience? • People who are ambivalent or undecided• Passive supporters whom you want to mobilize to action• Advocates who need information and arguments
![Page 24: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/24.jpg)
24
Talk to Your Audience, Not Your Adversaries
Before any interview or debate• Find out who is the most important segment of the
audience • Adapt your talk to that audience
![Page 25: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/25.jpg)
25
CREATE A PERSONAL BOND WITH YOUR AUDIENCE
![Page 26: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/26.jpg)
26
Create a Personal Bond with Your Audience
Show your humanity• You don’t have to have all the answers – and even if
you do, people only want to hear so much
Give yourself room to not be the expert but a concerned citizen
Establish common ground• You struggle with the same concerns • Start with a value you and questioners share
![Page 27: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/27.jpg)
27
Create a Personal Bond with Your Audience
Adapt your messages to the characteristics of the audience
• For example, some audiences are mainly seniors or retirees who do not want an exhaustive account of the nuance of the issue. Others are peers who expect you to go toe to toe.
![Page 28: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/28.jpg)
28
BRING YOUR AUDIENCE INTO THE DILEMMA
![Page 29: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/29.jpg)
29
Bring Your Audience into the DilemmaLet your audience share in thinking about and answering hard questions
• “That is an interesting question; how should we think about that?”
You can give your answer, but you’ve invited them to answer it too
![Page 30: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/30.jpg)
30
ASK DIFFICULT QUESTIONS
![Page 31: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/31.jpg)
31
Ask Difficult QuestionsAsk your adversary hard questions
• Know what questions your opposition has trouble answering – or questions that put them on the defensive
• The questions should not give your adversary the opportunity to promote him- or herself
• Prepare a tough response to what your adversary is likely to answer
![Page 32: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/32.jpg)
32
SAY SOMETHING FRESH AND UNEXPECTED
![Page 33: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/33.jpg)
33
Say Something Fresh and UnexpectedAvoid standard answers
• People will stop paying attention
Show your own thoughts and struggle• Acknowledging that the questions are tough can be
disarming
![Page 34: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/34.jpg)
34
USE HUMOR WHEN APPROPRIATE
![Page 35: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/35.jpg)
35
Use Humor When AppropriateLook, not everyone is funny.
![Page 36: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/36.jpg)
36
Use Humor When AppropriateReally.
![Page 37: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/37.jpg)
37
Use Humor When AppropriateBut having a sense of humor can make a connection and wake up your audience
• If you are completely solemn and serious all the time, it is harder for audiences to pay attention in some venues
Make fun of a position, but never a person
![Page 38: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/38.jpg)
38
BE PREPARED FOR PERSONAL ATTACKS
![Page 39: Strategies for successful communication](https://reader036.vdocuments.mx/reader036/viewer/2022081422/56816263550346895dd2c48b/html5/thumbnails/39.jpg)
39
Be Prepared for Personal AttacksYou may be called awful names and viciously attacked
Stick to your points and real concerns• This weakens your adversary• Remember: your cause is just
Have an answer to the question “Aren’t you a paid mouthpiece for Big Labor?”