strategies for managing challenging behavior in children and youth
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Age: &'-&( years
Physical:(apid growth may create aw%wardness /eginning pu/erty tires easily increased
appetite may participate in fads *e.g. clothing styles+.
Social/!otional:Sensitie to appearance deeloping a personal moral code *sense of right
and wrong+ /eginning to deelop identity critical of parents strong desire to assertindependence.
Cogniti"e:A/stract thought deelopment thin%ing a/out future self needs freedom forreflection can organi4e and plan ahead understands /igger social issues.
Age: &5-&$ years
Physical:Completing pu/erty tires easily increased appetite participates in fads *e.g.
clothing or music+ testing with ris%ier /ehaiors *e.g. alcohol or se#+.
Social/!otional: ;ery critical of adults and parents strong personal moral code *sense of
right and wrong+ continued desire for independence desires status in social group wants to
/e recogni4ed as uniue deeloping romantic relationships still sensitie to criticism and
appearance. Cogniti"e:uture oriented self directed deeloped a/stract thought well deeloped
community awareness and actiism.
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Strategies for Managing Challenging )eha"ior in Children and
Youth
t is not your 3o/ to discipline the child.
You play an important role in encouraging and reinforcing positie /ehaiors. Model and
teach the child?youth how to communicate needs in a positie accepta/le way.
You are not alone. @o not hesitate to as% your superisor for help wheneer you are
unsure of the appropriate action.
*ood practices to support positi"e interactions
Treat children and youth as indi"iduals. et to %now them and dont presume they are all
ali%e. or e#ample dont ma%e assumptions /ased on appearance. ind out what is important tothe child or youth you are mentoring so you can /etter relate.
Clearly state e+pectations and li!its. This will help to preent misunderstandings later.
,isten fully to the child/youth and li!it your interruptions Show through your /ody
language that you are listening *eye contact interested facial e#pression etc.+.
.alidate their feelings and e+perience. This does not mean approal or agreement /ut it shows
you sympathi4e and ta%e them seriously. or e#ample 6> understand what you are saying. Youfeel angry /ecause7
!pathie. You can imagine how a child or youth feels and encourage them to tal% a/out it. Be
sensitie to their needs and /e aware of how they react to you.
Model appropriate 0eha"ior. Children and youth are pic%ing up cues from you model the
/ehaiors you e#pect from them. or e#ample apologi4e when you ma%e a mista%e or hurtsomeone accidentally. Be respectful and as% for respect in return.
1einforce desira0le 0eha"ior. A smile gesture or a /rief word is often all that is needed to
encourage that /ehaior.
Allo2 the child/youth to 0e e+perts4 so!eti!es. or e#ample as% for adice a/outsomething you are genuinely unsure of *e.g. 6how does that gadget wor%D7+.
Allo2 the child/youth to sa"e face4or e#ample when s?he ma%es a mista%e and feels /ad
a/out it already let it pass without a 6hope you learned your lesson7 speech.
Help children and youth find 2ays to !ae a !eaningful contri0ution to their co!!unity.
or e#ample encourage them to get inoled in a serice learning pro3ect with you or with theirpeers *e.g. community gardening or mural painting par% restoration etc.+.
Help the! set personal goals 2here they can tae safe riss and achie"e success. This /uilds
self confidence and deelops new interests.
6eep your co!!it!ents and ne"er 0rea a pro!ise. This is especially important when
wor%ing with children and youth who do not hae relia/le adults in their lies.
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7hen a Challenging )eha"ior 8ccurs
Strategies for all ages
5se non9er/al cues.
$hen: You can see a situation is going to arise. Before responding er/ally it may /e
possi/le to eliminate it /y ma%ing your disapproal clear. "ye contact complete with afrown may send the message without em/arrassing the child?youth. Eften positioning
yourself near the child?youth will discourage the unwelcome /ehaior. "#ample: The youth /egins to respond defensiely when you as% him?her to help clean up.
Simply raising your eye/rows without a er/al response may /e enough to gain compliance.
ie choices within limits.
$hen: The child?youth is not doing whatFs e#pected and the situation has not escalated.
"#ample: GYou can clean up your snac% on your own or > can help you.G 6You can tell your
mom a/out the fight /y yourself Hohn or > accompany you. $hat would you li%e to doD7
(edirect and su/stitute an accepta/le choice for the unaccepta/le one.
$hen: The child?youth is doing something they shouldnFt *e.g. running around the room or
playing loud music+. Sometimes pro/lems result from dissatisfaction or /oredom. >f possi/le
consider a change of actiity.+ "#ample: G'lease remem/er to wal% in the classroom. $ould you help me to set up chairsD7
6You are welcome to listen to music at our agreed upon leel. Are you ready to start the
gameD7
5se cool9off periods.
$hen: The child?youth is too silly or angry.
"#ample: 68ets ta%e two minutes to listen to some music *or read run around etc.+.7 After
two minutes gie a clear reason why you had the /rea%. 'ositiely state the desired /ehaior
and hae the child?youth restate desired /ehaior.7
E/sere and clarify.Provide your observation in a calm and nonjudgmental way and ask for
clarification and/or suggestions. $hen: The child?youth is haing trou/le cooperating or challenging /ehaior continues.
"#ample: 6You 3ust po%ed two other students on your way oer to my des%. >m wondering if
you are feeling angry. $hat happened /efore classD $hat else could you do /esides po%e
peopleD7 "ncourage child?youth to consider ideas to resole the situation.
Allow for natural conseuences State consequences up-front in nonjudgmental way and then let
the child/youth experience them.
$hen: The child?youth is testing limits *not safety related+.
"#ample: G$e wont hae time to play an e#tra game today /ecause you didnt get cleaned
up on time /ut letFs try again ne#t wee%)G 6$ow since you /ro%e the door %no/ you are
going to hae to learn how to fi# it.7 6By preparing your /ac%pac% so well you found yourassignments uic%ly.7
Tal% with teacherprogram staff or parent !if appropriate".
$hen: 8ower leels of responses hae not wor%ed or when the child?youth continue to defy
authority. @o not use this as a threat.
"#ample: 6>t seems that we are continuing to hae this pro/lem and > am out of ideas. 8ets
go and tal% with your teacher to see if she has some suggestions that might help us.7
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Strategies that !ay 2or 0etter 2ith different age groups
5se a secret signal or a #code# to prompt child.
Age: !9I years old
$hen: The child has trou/le with self9control or needs special reassurance. 5se a win% of an
eye or thum/s up.
"#ample: The youth is pic%ing up the supplies after an actiity and you gie a thum/s up
sign.
Smoothing helps you to validate the child$s feelings while encouraging him/her to complete thetask.
Age: !9I years old or older youth if they are acting younger than their age
$hen: You hae only a small amount of time or child is uncooperatie.
"#ample: G> %now you are tired /ut letFs get through this last , minutes and we can rest)G
5se a special actiity.
Age: !9I
$hen: The child is cran%y or argumentatie.
"#ample: (ead a faorite /oo% together.
This for that. %ffer a positive consequence for the desirable behavior.
Age: -911 years
$hen: The child?youth is not doing whatFs e#pected.
"#ample: G>f you can help me out >Fll help you with your clean9up.G
riendly challenge
Age: -911 years old.
$hen: The child?youth is not cooperating or losing interest in the tas%. 5se light9hearted
competition with caution some children?youth will perceie this as an opportunity to fail.
"#ample: G@o you thin% you can clean up *complete the paragraph finish the chapter+ in fie
minutesD (eadyD o)G
ie >nformation to help child understand what s/he should be doing in a nonjudgmental way.
Age: J912 years old
$hen: The child?youth is not doing what is e#pected.
"#ample: G$hen you hold a large /owl you need to use two hands.G Er 6$hen we listen to
music inside it needs to /e at olume leel 1! or lower.7
State and @etach
Age: 1291K years old
$hen: The youth is resisting necessary rules. State the e#pectations stay out of any
arguments restate e#pectations and then disengage.
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Strategies for Children and Youth 2ith Additional 9eeds
Many of the common strategies for managing challenging /ehaior also wor% with children andyouth with special needs.
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+ercise 7orsheet: Strategies for Managing Challenging )eha"ior
CH,>19 1 A* &'
As you wor% with children you may find yourself in situations li%e the ones descri/ed /elow.
This e#ercise is designed to help you mentally prepare for those situations.
nstructions:(ead the situations and suggested strategies *ideas+ and discuss with your group.
Hot down some ideas on how you might handle the /ehaior using the strategy suggested.
$hat specifically would you say to the child?youthD 'ractice saying it aloud. f you hae another strategy you feel would wor% /etter note some ideas and /e ready to
discuss.
& Sa!You are haing lunch in the school cafeteria with Sam *- years old+ /ut he has a hardtime sitting still. =ow he has gone under the ta/le to 6loo% for gum7.
Strategy ?dea@ Suggestion: 1>1CTSu/stitute accepta/le choice for unaccepta/le
/ehaior.
a. @escri/e how you might handle this situation using the suggested strategy. State specifically
what you will say to Sam.
/. >s there another strategy you might try with SamD
c. >f yes what specifically will you sayD
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4. Madison.You are supposed to help Madison *I years old+ practice her reading for 2minutes today. She finds all %inds of reasons to stall until the 2 minutes are nearly up.
Strategy ?dea@ Suggestion: *. CH8CSSuggest some options and let the child decide.
a. @escri/e how you might handle this situation using the suggested strategy. State specifically
what you will say to Madison.
/. >s there another strategy you might try with MadisonD
c. >f yes what specifically will you sayD
5 BaNa% *& years old+ has a hard time with transitions. s there another strategy you might try with Na%D
c. >f yes what specifically will you sayD
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+ercise 7orsheet: Strategies for Managing Challenging )eha"ior
Y8s there another strategy you might try with BrandonD
c. >f yes what specifically will you sayD
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2. Maya.Maya *1- years old+ is a youth you mentor and she is supposed to meet with you forat least one hour a wee%. She often shows up late cutting into your time together and sometimes
she doesnt show up at all.
Strategy Suggestion: STAT A9> >TACHState your e#pectations stay out of any
arguments restate e#pectations and then disengage.
a. @escri/e how you might handle this situation using the suggested strategy. State specificallywhat you will say to Maya.
/. >s there another strategy you might try with MayaD
c. >f yes what specifically will you sayD
3 ,aTonya8aTonya *1& years old+ is usually in a good mood when you meet /ut today shecomes in angry. $hen you as% what is wrong she starts swearing at you.
Strategy Suggestion:8)S1. A9> C,A1Y.'roide an o/seration in a non3udgmental
way and as% for clarification or suggestions.
a. @escri/e how you might handle this situation using the suggested strategy. State specifically
what you will say to 8aTonya.
/. >s there another strategy you might try with 8aTonyaD
c. >f yes what specifically will you sayD
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Positi"e 1einforce!ent 7ors
7e 0elie"e e"ery child 2ants to: Children co!!unicate for different
reasons:
eel successful
Be includedBe accepted
Be loed
eel important
Contri/ute in a meaningful way
=eed for peer attention
=eed for adult attention'eer aoidance
Adult aoidance
Academic aoidance
Sensory fulfillment
Catch The! (emem/er to catch students when they are displaying appropriate
positie /ehaiors)"eryone li%es to /e ac%nowledged for doing a good 3o/)
,TT, TH9*S THAT CA9 H,P 9C1AS P8ST. )HA.81:
reet each student
Call each student /y name
5se eye contact
ocus on successes
8")
T8 A.8> A C89,CT CYC,D
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1eco!!ended 1esources on Challenging )eha"iors
Techni;ues and Strategies for Managing Challenging )eha"iors
>f you sere in a classroom these are some techniues you may see the teacher use to influence/ehaior from The ;irginia @epartment of "ducationFs Training and Technical Assistance
Center at Eld @ominion 5niersity: http:??www.ttac.odu.edu?Articles?influenceLtech.html
>f you sere young children you may find this article helpful. 6$hat $e Say to Children: The
irst Step to Managing Challenging Behaiors7 was written /y Tom 5dell 'am @eardorff and
ary lasenapp for The Teaching (esearch >nstitute and The Eregon >nclusion Centers "arlyChildhood =ewsletter *winter 1IIK+: http:??www.tr.wou.edu?train?winterIK.htm
The Circle of 'arentsprogram is aimed at parents /ut they do hae short tip sheets in "nglishand Spanish for different /ehaior challenges that olunteers may find enlightening. See 6The
'ower of Choice7 and 6Say $hat You Mean Mean $hat You Say7:
http:??www.circleofparents.org?parentLresources?inde#.shtml
*eneral Child/Youth >e"elop!ent
The Search nstitute=s (E >e"elop!ental Assetsdescri/e ualities and positie e#periences for
children and youth /y age group including suggested actiities that adults can do to help /uild
them: http:??www.search9institute.org?deelopmental9assets.
Conflict 1esolution
Boo%s:
(aising a Thin%ing Child:
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Mental Health
The =ational >nstitute of Mental Mnstitutes of
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