Strategies for Achieving Best-in-Class

Results in AP Shared ServicesResults of a 2013 Study by IOFM

Presented by:

Julie MaiEsker

Mark BrousseauBrousseau & Associates

Julie Mai

Julie’s 20+ years of experience has included working with companies in all facets of document automation — from the early days of faxes moving from thermal paper to plain paper, to medical facilities looking to automate medical records, to companies looking to streamline and automate order-to-cash and procure-to-pay processes.

Working with Esker the past 5 years, Julie’s primary focus has been helping customers “Quit Paper” and move to solutions that add functionality and visibility to their environment while decreasing the overall cost of completing these processes.

Mark Brousseau

Mark Brousseau is a noted marketer, analyst, speaker and writer, with more than 21 years of experience advising leading providers of payments and document automation solutions.

Brousseau is President of Brousseau & Associates, a full-service strategic marketing and business development firm based in York, PA. With the largest client base of any independent firm specializing in the payments and document automation arenas, Brousseau & Associates counts among its clients many top solutions and services providers.

About Esker

• Esker helps organizations around the world Quit Paper™ by offering solutions (on-demand or on-premises) to automate virtually any manual document process.

– Global headquarters in Lyon, France

– In business for 28 years

– In “the cloud” for 8 years

– 290 employees

– Distributors in over 50 countries

– 4,500+ SaaS-based customers

– 50,000+ SaaS-based users

Business Runs on Documents

Agenda

• Survey Overview

• About the Respondents

• Survey Results

• Conclusion

• Q & A

SURVEY OVERVIEW

Strategies for Achieving Best-in-Class Results in AP Shared Services

Survey Overview

Key questions to answer:

• Prevalence of AP shared services?

• Level of AP automation in invoice processing?

• Primary AP performance metric?

• Top improvement initiative for 2013?

• Senior management’s perception of AP’s performance?

• Improvement strategies used by AP organizations?

• What, exactly, are the key trends?

Survey Methodology

• Online survey

• Survey presented to thousands of AP professionals

– 118 respondents completed the survey

– 98 respondents answered all of the questions

• 24 questions

– Most could be answered with a single click

• Respondents were given several weeks to take survey

ABOUT THE RESPONDENTS

Strategies for Achieving Best-in-Class Results in AP Shared Services

About the Respondents

11%

52%

18%

10%

7%

1% 1%

What is your job title or function?

AP Director

AP Supervisor/Manager

AP Operations

Controller

CFO

Purchasing

IT

About the Respondents

10%

12%

10%

9%

26%

8%

7%

9%

9%

What is your company’s annual revenue?

> $5 Billion

$3 Billion to $5 Billion

$1 Billion to $3 Billion

$500 Million to $999.9 Million

$100 Million to $499.9 Million

$50 Million to $99.9 Million

$25 Million to $49.9 Million

$10 Million to $24.9 Million

<$10 Million

About the Respondents

1%

4%

2%

14%

11%

19%

7%

8%

9%

5%

4%

2%

2%

2% 0% 12%

What is the principal industry of your organization?

Advertising/Entertainment

Construction/Engineering/Mining

Energy/Utility

Financial Services

Government and Non-Profit

Health Care

High Tech/Teleco

Manufacturing (Consumer Goods)

Manufacturing (Industrial Goods)

Pharmaceuticals & Medical Products

Professional Services

Real Estate

Retail Trade

Transportation

Travel and Leisure

Wholesale/Distribution

About the Respondents

66%11%

8%

15%

What is your company’s annual invoice volume?

< 500,000

500,000 - 1,500,000

1,500,001 - 3,000,000

> 3,000,000

About the Respondents

13%

67%

12%

8%

Which best describes your AP organization?

Decentralized, reportingto the business units

Separate, centralizeddepartment

Part of a regionalshared services center

Part of aglobal/multiregionalshared service center

About the Respondents

63%

5%

26%

6%

Does your AP organization currently operate in a Shared Services model?

Not operating in SharedServices model

Preparing to operate in SharedServices model

Currently operating in SharedServices model

Mature Shared Services model

SURVEY RESULTS

Strategies for Achieving Best-in-Class Results in AP Shared Services

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