MUSC HealthStrategic PlanMission 2015

September 2013

Strategic Plan ~ Mission 20152015Vision: MUSC will be nationally

recognized as a premier academic medical center

Intent: Top 25 among academic medical centers for reputation, quality, service, efficiency and financial performance by 2015

MUSC HealthMission 2015

Strategy A:Unify & Align

Strategy B:Expand MUSC Health Brand

Strategy C:Expand Access &

Capacity

Strategy D:Grow Primary

Care & Outpatient

Strategy E:Establish statewide

partnerships

Strategy F:Build Human &

Financial Capital

Strategy G:MUSC Health IT Strategy

To enable highest quality patient care, improved population health , and cutting edge research:

7 Driving Strategies38 Tactics46 Sub Tactics

Strategic Planning Results• Driving Strategy A

– Clinical Leadership Council (CLC) – formalized Jan 2012 to closely integrate and align MUHA, COM and MUSC-P

– Established Clinical Enterprise –wide goals– Created performance metrics with a

common dashboard unifying MUHA and MUSC-P

• Driving Strategy B, cont.– Nationally Ranked Specialties

• Ear, Nose & Throat• Nephrology• Rheumatology• Pediatrics: Cardiology & Heart Surgery• Pediatrics: Gastroenterology• Pediatrics: Nephrology

Strategic Planning Results

• Driving Strategy C– Improve patient access

• Department of Neurology – Opened new patient ACCESS Clinics– Decrease in New Patient Appointment Lag by 42%– Added additional 576 new patient appointments

• The Division of Cardiology – Plans to expanded clinical capacity by

standardizing :– The division added 2.0 FTE of clinical activity

(without hiring any additional faculty)– Added an additional 1800 new patient

appointments

Strategic Planning Results

Peter Zwerner, MD “Just say, ‘Yes’!”

• Driving Strategy D– MUSC Primary Care participates in

Patient Centered Medical Home (PCMH) Recognition Program

• 1st year = $250K annual increase reimbursement

• Subsequent years = additional $s based on continued performance improvement

Strategic Planning Results

• Driving Strategy E, cont.• Deepen existing relationships and develop

innovative new relationships with payers and state agencies– PEBA, revised contract for MUSC employees– Boeing meetings– Signed new quality contract with SC BCBS

Strategic Planning Results

• Driving Strategy G• Telemedicine and Telehealth

– Developed governance and integration; appointed a telehealth medical director– Coordinating hospital based consultations– Developing a telehealth web site

• Enhancing communication among MUSC caregivers– Achieved 90% utilization of on call “hand off” system in

Oasis– Incorporating inpatient H/P and D/C summaries in Epic

Strategic Planning Results

• Driving Strategy G, cont.• Enhancing communication among MUSC

caregivers, cont.– 2-way text technology purchased; with full roll out

April 2013

• Integrating MUSC’s in/outpatient eRecord– Kaleidoscope live as of July– Enterprise milestones on target

Strategic Planning Results