strategic plan - intowork australia · providing specialist recruitment, career guidance,...

STRATEGIC PLAN

2016 — 2019

MESSAGE FROM THE CHAIRMAN IntoWork Australia, the trading name for Inner Northern Group Training Ltd (INGT Ltd), has shown incredible growth over the past 30 years. Originally operating in Melbourne’s inner north, founded by what is now the Moreland, Darebin and Yarra councils, the Group now services Victoria, Tasmania, New South Wales, Queensland and South Australia.

Proudly a national group of companies with over 700 staff providing excellence in workforce participation and community solutions, IntoWork Australia holds contracts with government and corporate businesses across the country.

IntoWork Australia is the largest employer of apprentices and trainees of its type in Australia. A multi-state provider of training, and a significant provider of short term and permanent placements in blue and white collar industries, IntoWork Australia prides itself in delivering workforce solutions to industry and career pathways to individuals across the country.

The 2016-2019 Strategic Plan outlines IntoWork Australia’s future plans to continue this work whilst also increasingly providing a mix of key community and corporate solutions. At its core IntoWork Australia has six values: Honesty and Integrity, Teamwork and Partnerships, Respect and Inclusion, Innovation, Achievement, and Quality. These values provide the foundation of quality service delivery and synergy across the Group.

IntoWork Australia is committed to making a positive difference to increasing numbers of individuals and communities through a values-based commercial focus which ensures IntoWork Australia’s ongoing viability and sustainability.

IntoWork Australia remains deeply committed to quality and expanding its scope and geographic reach whilst still acknowledging its roots. We continue to financially support the Inner North Community Foundation which in turn assists in the funding of local pre-employment initiatives.

The strategic direction outlined will continue to evolve with exciting developments in the years to come. Join us on this journey and help us make a better community for businesses and individuals around Australia.

Hon. Alan Brown, Chairman

IntoWork Australia(INGT Ltd)

PAGE 1 I IntoWork Australia Strategic Plan PAGE 1 I IntoWork Australia Strategic Plan

VALUES

OUR

PURPOSE

VISION

Honesty and Integrity

Teamwork and Partnerships

Respect and Inclusion

Innovation

Achievement

Quality

A leading national provider of integrated workforce and community solutions, resulting in supportive communities and thriving businesses with skilled and motivated people.

Offering end to end workforce solutions to businesses and government bodies across Australia, and providing dignity and hope to all people through support, training and employment.

1

2

3

4

5

6

JULY 2016 - JUNE 2019 I PAGE 2JULY 2016 - JUNE 2019 I PAGE 2

To achieve our vision in each state and territory, IntoWork Australia will aim to deliver the following.

OBJECTIVES

1

2

3

4

5

6

7

8

9

Apprenticeship and Traineeship employment opportunities and support.

Short term, temporary and permanent recruitment.

Career advice and support.

Training which leads to employment opportunities.

Advice and support for businesses.

Corporate service provision to community organisations.

Direct service provision of community services to provide employment and training opportunities.

Partnerships with community organisations to address their training and employment needs.

Support employment pathway initiatives, directly or indirectly, in communities in which we operate.


ABOUT INTOWORK AUSTRALIA

IntoWork Australia is a not-for-profit organisation that is committed to providing employment, training and community solutions in communities across the country. Founded 30 years ago, IntoWork Australia was initially focused on apprenticeship solutions in the inner northern suburbs of Melbourne. Showing its growth and success, IntoWork Australia has expanded its presence nationally, specialising in employment, training, recruitment, corporate and community solutions to a diverse range of individuals, businesses and industries.

There are currently a total of ten companies directly under the IntoWork Australia banner - AGA, CTC, Devereux Recruitment, Institute of Training and Further Education (iTFE), Interact Australia, MAS National, MRAEL, Rogan Family Care, Stockdale Personnel and Work & Training. A number of these companies also have subsidiaries, further enhancing the valuable services being provided across the country. IntoWork Australia is also the principal supporter of the Inner North Community Foundation.

With a primary focus of placing people into employment, IntoWork Australia thrives at addressing skill and workforce shortages in the community and offers guidance to individuals in finding the right career pathway.

IntoWork Australia is a dynamic organisation and trusted partner providing contracted services on behalf of Commonwealth, state and local governments. This organisation is nationally recognised as a reliable source for delivering expert services directly with employers, industry and individuals on a fee for service basis. As IntoWork Australia has evolved, so has the range of services.

Our core business includes the following.

• Linking employers with the most suitable apprentices and trainees.

• Career guidance and support.

• Apprenticeship support network services.

• Government support programs.

• Training programs.

• Labour hire, temporary and permanent recruitment solutions.

• Advice and support for businesses.

• Community services.

• Partnerships with community organisations.

IntoWork Australia is focused on understanding the needs of the community, industry and businesses and supporting the communities in which we operate, particularly through a range of pre-employment initiatives.

IntoWork Australia is a national group of companies providing specialist recruitment, career guidance, employment, mentoring, registered training, business advice and support services to individuals and the community.

Making a positive difference to the people

and communities we work with, through our integrated services and

business expertise.

JULY 2016 - JUNE 2019 I PAGE 4JULY 2016 - JUNE 2019 I PAGE 4

I IntoWork Australia Strategic Plan

OUR BUSINESSES

AGA has more than 30 years’ experience in training people and placing them into employment, with a focus on apprenticeships and traineeships. AGA partners with the MAS National consortium to deliver Apprenticeship Network Provider services in Victoria.

CTC provides employment and recruitment services within Queensland. CTC excels at formulating a unique talent strategy to move businesses forward. CTC also provides transition programs for homeless and at risk young people.

Devereux Recruitment is a boutique recruitment agency in Melbourne supplying temporary and permanent staff to corporate, healthcare and allied health clients.

Institute of Training and Further Education (iTFE) was established in 1998 and is a Registered Training Organisation operating in Victoria, New South Wales and Queensland. Over 10 campuses, iTFE delivers short course and certificate level qualifications along with customised training packages to corporate customers around Australia.

Interact Australia is a values based not-for-profit organisation, inspiring action and change for people with disabilities in the community since 1991. Creating connections to achieve social inclusion and equality throughout Victoria and Queensland, Interact delivers community and employment related services as a Disability Employment Service provider and a registered service provider for the National Disability Insurance Scheme (NDIS).

JULY 2016 - JUNE 2019 I PAGE 6

Rogan Family Care provides in home care for children and the aged, along with placing educators in long day care centres and kindergartens. For over 20 years, Rogan Family Care has developed a reputation for sourcing professional, experienced candidates and providing excellent service to families and clients.

MAS National provides apprenticeship support services to employers and individuals across Australia. Assisting small businesses in Tasmania through Business & Employment and delivering the MAS Experience across three states as an Apprenticeship Network Provider. MAS National also provides WorkSafe Consulting services within Victoria.

Stockdale Personnel has been providing high quality recruitment services to the Print, Warehouse, Logistics, Manufacturing and Trade sectors for 15 years in Melbourne and Sydney.

MRAEL is a Registered Training Organisation, Senior Vocational College and an Apprenticeship Network Provider in Queensland. Providing apprenticeship and traineeship services for more than 30 years, MRAEL has employed and managed over 13,000 apprentices and trainees.

Work & Training provides apprenticeship and traineeship services, short term placements, professional recruitment services and is a Registered Training Organisation. For the past 30 years Work & Training has had an excellent reputation for its services and business partnerships across Tasmania.

Com

munities

IntoWork Australia

OUR EMPLOYEESIntoWork Australia excels in employing people that understand community services as well as the employment, recruitment and training needs of individuals and businesses. We are a well-respected industry leader whose vast range of services are flexible and responsive and will continue to evolve based on industry changes and needs.

The Leadership Team, comprising the Leaders from each business, meets monthly to explore new business opportunities and operational synergies. They look for ways to transfer knowledge, collaborate and provide support to each other across the Group, unified by our core values and commitment to social responsibility.

The Corporate Shared Services Team provides corporate level support to all Group businesses in Human Resources, Marketing and Communications, Finance, Payroll, Procurement, Asset Management, Quality and Risk, Information Technology and Business Development.

As we continue to take on new employees as a result of our growing businesses, this Strategic Plan will provide the framework that will guide IntoWork Australia over the next three years building on a strong foundation and a team of skilled professionals.

Poul Bottern, Group CEO IntoWork Australia (INGT Ltd)


Leading in workforce participation

and community engagement.


Into

Wor

k Austra

lia Community Footprint

PermanentRecruitment

BusinessAdvice

Apprentice/TraineeEmploymentand Support

Short TermPlacements

Career Adviceand Support

Training

DisabilityServices

Aged CareServices

Youth Services

SocialEnterprisesChildren’s

Services

Corporate Shared Services

Partnerships with Community

Organisations

CommunityIndividuals Businesses


I IntoWork Australia Strategic Plan

IntoWork Australia is a dynamic,

people-focused organisation.

Inte

grat

ed Serv

ice Delivery ModelIntegrated Service Delivery Model

REINVESTMEN

TP

RE-E

MPLOYM

ENT SUPPORT

PATHWAYS TO EMPLOYM

ENT

PR

EPA

RA

TION FOR EMPLOYMENT

IntoWork Australia Integrated_Service_Delivery_Model_14April2016_Version6 14th April 2016 Group CEO

IntoCareSupportLocalised support• Inner North Community Foundation• Disengaged Youth• People with Disability• Other

DemandEngagement with placement in industries including:• Aged Care• Disability Services• Children’s Services• Building and Construction• Growth Industries• Other

IntoWorkParticipationWorkforce • Apprentices and Trainees • Short Term Placements• Recruitment• Education • Training• Other

SupplyAttracting candidates• General• Youth• People with Disability• Indigenous• Older People• Migrants• Other

PAGE 9 I IntoWork Australia Strategic Plan


Fu

ture

B

usi

ne

sse

s

Into

Wor

k ha

s do

nate

d ov

er $

4m

illio

n to

the

Inne

r Nor

th C

omm

unity

Fou

ndat

ion

sin

ce 2

007,

bui

ldin

g th

e Fo

unda

tion

’s co

rpus

and

gra

nt m

akin

g ab

iliti

es.

*Plu

s Re

crui

tmen

t Pty

Ltd

( Sto

ckda

le P

erso

nnel

Pty

Ltd

, iTF

E Pt

y Lt

d , Ja

ne D

ever

eux

Pty

Ltd ,

Sus

an R

ogan

Chi

ld Ca

re S

ervi

ces

Pty

Ltd )

Dev

ereu

xR

ecru

itm

ent

Bu

sin

ess

Lead

er

Dev

ereu

x

Rec

ruit

men

t is

a

bout

ique

re

crui

tmen

t ag

ency

in

Mel

bour

ne

supp

lyin

g te

mpo

rary

and

pe

rman

ent s

ta�

to

cor

pora

te,

heal

thca

re a

nd

allie

d he

alth

cl

ient

s.

Stoc

kdal

e P

erso

nn

el

Bu

sin

ess

Lead

er

Sto

ckd

ale

Per

son

nel

has

be

en p

rovi

ding

hi

gh q

ualit

y re

crui

tmen

t se

rvic

es to

the

Prin

t, W

areh

ouse

, Lo

gist

ics,

M

anuf

actu

ring

and

Trad

e se

ctor

s fo

r 15

yea

rs in

M

elbo

urne

and

Sy

dney

.

Rog

anFa

mily

Car

e

Bu

sin

ess

Lead

er

Rog

an F

amily

Ca

re p

rovi

des

in

hom

e ca

re fo

r ch

ildre

n an

d th

e ag

ed, a

long

wit

h pl

acin

g ed

ucat

ors

in lo

ng d

ay c

are

cent

res

and

kind

erga

rten

s.

For o

ver 2

0 ye

ars

Rog

an F

amily

Ca

re h

as

deve

lope

d a

repu

tati

on fo

r so

urci

ng

prof

essi

onal

, ex

perie

nced

ca

ndid

ates

and

pr

ovid

ing

exce

llent

ser

vice

to

fam

ilies

and

cl

ient

s.

Inst

itu

te o

f T

rain

ing

and

Futh

er

Edu

cati

on (i

TFE)

w

as e

stab

lishe

d in

19

98 a

nd is

a

Reg

iste

red

Trai

ning

O

rgan

isat

ion

oper

atin

g in

V

icto

ria, N

ew

Sout

h W

ales

and

Q

ueen

slan

d. O

ver

11 ca

mpu

ses,

iTFE

de

liver

s sho

rt

cour

se a

nd

cert

i�ca

te le

vel

qual

i�ca

tions

alo

ng

with

cust

omis

ed

trai

ning

pac

kage

s to

corp

orat

e cu

stom

ers a

roun

d A

ustr

alia

.

iTFE

Bu

sin

ess

Lead

er

Plus

Rec

ruit

men

t Pt

y Lt

d

Into

Wo

rk A

ustr

alia

Nat

iona

l Str

uctu

re 2

0161

007.

pdf

Gipp

slan

d Gr

oup

Trai

ning

Ltd

AG

A h

as m

ore

than

30

year

s’ ex

perie

nce

in

trai

ning

peo

ple

and

plac

ing

them

into

em

ploy

men

t, w

ith

a fo

cus

on

appr

enti

cesh

ips

and

trai

nees

hips

. A

GA p

artn

ers

wit

h th

e M

AS

Nat

iona

l co

nsor

tium

to

deliv

er

App

rent

ices

hip

Net

wor

k Pr

ovid

er

serv

ices

in V

icto

ria.

AG

A B

oa

rd

AG

A

Bu

sin

ess

Lead

er

Into

Wo

rk

Au

stra

lia

B

oa

rd(I

NG

T L

td)

Into

Wo

rkG

rou

p C

hie

fE

xe

cuti

ve

O

�ce

r

Co

rpo

rate

S

erv

ice

s

Into

Wo

rkG

rou

p C

hie

f F

ina

nci

al

O�

cer

Into

Wor

k pr

ovid

es

Hum

an R

esou

rces

, M

arke

ting

and

Co

mm

unic

atio

ns,

Fina

nce,

Pay

roll,

Pr

ocur

emen

t, A

sset

M

anag

emen

t, Q

ualit

y an

d R

isk,

In

form

atio

n Te

chno

logy

and

Bu

sine

ss

Dev

elop

men

t. to

the

Grou

p.

Capr

icor

nia

Trai

ning

Com

pany

Ltd

CTC

prov

ides

em

ploy

men

t and

re

crui

tmen

t se

rvic

es w

ithi

n Q

ueen

slan

d. C

TC

exce

ls a

t fo

rmul

atin

g a

uniq

ue ta

lent

st

rate

gy to

mov

e bu

sine

sses

fo

rwar

d. C

TC a

lso

prov

ides

tran

siti

on

prog

ram

s fo

r ho

mel

ess

and

at

risk

youn

g pe

ople

.

CTC

Bu

sin

ess

Lead

er

CT

C B

oa

rd

Inte

ract

Aus

tral

ia

(Vic

tori

a) L

td

Inte

ract

A

ust

ralia

is a

va

lues

bas

ed

not-

for-

pro�

t or

gani

satio

n,

insp

iring

act

ion

and

chan

ge fo

r peo

ple

with

dis

abili

ties i

n th

e co

mm

unity

si

nce

1991

. Cre

atin

g co

nnec

tions

to

achi

eve

soci

al

incl

usio

n an

d eq

ualit

y th

roug

hout

Vic

toria

an

d Q

ueen

slan

d,

Inte

ract

del

iver

s co

mm

unity

and

em

ploy

men

t re

late

d se

rvic

es a

s a

Dis

abili

ty

Empl

oym

ent

Serv

ice

prov

ider

an

d a

regi

ster

ed

serv

ice

prov

ider

for

the

Nat

iona

l D

isab

ility

Insu

ranc

e Sc

hem

e (N

DIS

).

Inte

ract

A

ust

ralia

Bu

sin

ess

Lead

er

Inte

ract

Au

stra

lia

Bo

ard

MA

S N

atio

nal L

td(In

cl. B

usin

ess

& E

mpl

oym

ent)

MA

S N

atio

nal

Bu

sin

ess

Lead

er

MA

S N

atio

nal

pr

ovid

es

appr

enti

cesh

ip

supp

ort s

ervi

ces

to

empl

oyer

s an

d in

divi

dual

s ac

ross

A

ustr

alia

. Ass

isti

ng

smal

l bus

ines

ses

in

Tasm

ania

thro

ugh

Busi

ness

&

Empl

oym

ent a

nd

deliv

erin

g th

e M

AS

Expe

rienc

e ac

ross

th

ree

stat

es a

s an

A

ppre

ntic

eshi

p N

etw

ork

Prov

ider

. M

AS

Nat

iona

l als

o pr

ovid

es W

orkS

afe

Cons

ulti

ng s

ervi

ces

wit

hin

Vic

toria

.

MA

S

Na

tio

na

lB

oa

rd

MR

AEL

is a

R

egis

tere

d Tr

aini

ng

Org

anis

atio

n,

Seni

or V

ocat

iona

l Co

llege

and

an

App

rent

ices

hip

Net

wor

k Pr

ovid

er

in Q

ueen

slan

d.

Prov

idin

g ap

pren

tice

ship

and

tr

aine

eshi

p se

rvic

es fo

r mor

e th

an 3

0 ye

ars,

M

RA

EL h

as

empl

oyed

and

m

anag

ed o

ver

13,0

00 a

ppre

ntic

es

and

trai

nees

.

MR

AEL

Ltd

MR

AEL

Bu

sin

ess

Lead

er

MR

AE

LB

oa

rd

Wor

k &

Tra

inin

g Lt

d

Wor

k &

T

rain

ing

prov

ides

ap

pren

tice

ship

an

d tr

aine

eshi

p se

rvic

es, s

hort

te

rm p

lace

men

ts,

prof

essi

onal

re

crui

tmen

t se

rvic

es a

nd is

a

Reg

iste

red

Trai

ning

O

rgan

isat

ion.

For

th

e pa

st 3

0 ye

ars

Wor

k &

Tra

inin

g ha

s ha

d an

ex

celle

nt

repu

tati

on fo

r its

se

rvic

es a

nd

busi

ness

pa

rtne

rshi

ps

acro

ss T

asm

ania

.

Wor

k &

Tra

inin

g

Bu

sin

ess

Lead

er

Wo

rk &

T

rain

ing

Bo

ard

Plu

sR

ecr

uit

me

nt

Bo

ard

*

Head Office 192 High Street, Northcote VIC 3070 Phone 1300 627 628Email [email protected] masnational.com.auABN 11 131 047 268

Head Office6A Lawson Street, Mackay QLD 4740Phone 1300 4 MRAEL (67 235)Email [email protected] mrael.com.auABN 61 010 617 044

Head OfficeSuite 504C, 198 Harbour Esplanade, Docklands VIC 3008 Phone (03) 9670 7686Email [email protected] roganfamilycare.com.auABN 11 073 098 718

Head OfficeLevel 3, 17-27 Cotham Road, Kew VIC 3101Phone (03) 9286 2777Email [email protected] stockdalepersonnel.com.auABN 40 098 046 854

Head Office1 Bowen Road, Moonah TAS 7009Phone 1300 309 675Email [email protected] workandtraining.com.auABN 34 009 577 806

Head Office192 High Street, Northcote VIC 3070Phone 1300 000 242 (AGA)Email [email protected] aga.com.auABN 30 006 070 828

Head Office38 Armstrong Street, Rockhampton 4700Phone 1300 999 CTC (282)Email [email protected] ctcqld.com.auABN 13 419 019 806

Head Office192 High Street, Northcote VIC 3070 Phone 1300 99 JOBS (5627)Email [email protected] Website devereuxrecruitment.com.auABN 28 078 497 024

Head OfficeLevel 6, 250 Collins Street, Melbourne, VIC 3000Phone 1300 659 557Email [email protected] itfe.edu.auABN 35 086 004 097

Head Office267 High Street, Preston VIC 3072Phone 1800 093 369Email [email protected] interactaustralia.com.auABN 47 072 232 083

192 High Street, Northcote VIC 3070Phone 1300 99 WORK (9675)Email [email protected] intowork.com.auInner Northern Group Training Ltd ABN 85 006 162 152

This IntoWork Australia Strategic Plan exists to guide the IntoWork Australia Group. Each of the individual entities will undertake to demonstrate alignment with and operate within the Strategic

Plan framework. Published 18th October 2016

strategic plan - intowork australia · providing specialist recruitment, career guidance,...

Documents