strategic it capacity planning

SUMERIAN CONFIDENTIAL Copyright © 2014 Sumerian Europe®

SUMERIAN CAPACITY PLANNER

Capacity Planning as a Service


Service Management challenge

Constant change, growing complexity - Hybrid virtualized IT environments- Private and public cloud- Expectation of capacity on demand

Increased inefficiency and business risk- Achieving visibility across this landscape of

current resource demand and headroom is a struggle

- It’s challenging to accurately plan and resource to meet future demand requirements

- Levels of complexity and change introduce new levels of risk

ITSM becoming harder, not easier- Having a strong capacity management

capability is critical - It underpins many key Service Management

processes

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Capacity planning underpins many ITSM processes


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Taking your Service Management to the next level

Sumerian Capacity Planner CPaaS- Highly flexible cloud-based service- Rapid time to value- Agentless, technology agnostic, leverages existing

tools and data

A step change in Capacity Management delivering a step change in

- Service performance- Cost control- Risk management


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Applies predictive analytics- Advanced machine learning and

pattern recognition- Accurate visibility of current

headroom, under/over capacity- Advance prediction of service

threats- Powerful ‘what if’ scenario

modeling to support transformation and change

High impact Sunburst delivers total visibility

- Physical, virtual, cloud- All infrastructure resources- Application and business views


Sumerian CPaaS: more than a product, a flexible service

Expert capacity management & analytical services

• Help to evolve customer capacity management capability tomeet target maturity levels

• Perform in-depth/complex analytics: e.g. correlation with service demand• Regular monitoring and exception reporting (e.g. daily)• Regular capacity management reporting and recommendations

(e.g. monthly/quarterly)• User training: class room based user training

Customization and change services

• Adapt the service, tailoring it to align with client needs• Implement customer branding• Implement agreed change requests

Data management services

• Data discovery: exploring best data sources, highlighting gaps and making recommendations to plug gaps

• Adding new platforms and components• Dealing with changes in data• Ongoing review of data coverage and impact assessment

Sumerian Capacity Planner CPaaS offers more than software, the subscription covers:• Service governance – regular service reviews with dedicated Sumerian team• Software updates – regular updates applied• Data management – ongoing cleansing, validation, maintenance and

secure storage of your data• User support – email and phone support (9am GMT- 5pm PST)

Customers can then simply select what they need from our range of value add services – we can deliver these either as part of a tailored managed service or on demand:

Sumerian Capacity Planner CPaaS


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Typical customer results

Global bank reduced its exposure to operational risk by preventing over 300 service outages on their critical systems in a 12 month period. They also avoided a 15% uplift in datacentre, licensing and support costs.

UK-based hosted service provider achieved a 50% reduction in the costs of its virtualization program.

In addition to achieving its target cost savings of 35% million through a datacentre consolidation, this global FS provider, was able to generate a further 30% reduction in ongoing annual operating costs.

strategic it capacity planning

Documents

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tailored managed service

step change

data user support email

best data sources

new levels of risk itsm

business risk

demand increased inefficiency