str today safe city.pdf · 2019. 4. 21. · 3 str integrated security and safety platform str’s...

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STR TODAY• Full range of solutions for 911/112 Systems (Emergency Call Centre systems).

• Systems and equipment for mass notification.

• Command centres and contact centres.

• Physical security specialists

• Well known manufacturer of radars and perimeter security deivces

• Over 17 years of experience in security and telecommunications.

• Over 240 employees

• Full manufacturing cycle of hardware and software development, research laboratories.

• Experience with major government organizations, as well as operators of fixed and mobile telecommunications services.

• Our solutions are installed in over 1,000 sites.

• Projects with a wide variety of clients - below are a few:

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STR Integrated Security and Safety platformSTR’s integrated solution fully fits the requirements of «911/112 Emergency Management Systems»,

«Safe city» and many other types of public safety. solutions Our Integrated Security and Safety platform is a combination of hardware and software, allowing

to deploy systems of any complexity and adjust them to the specific requirements of the projectt.Since the architecture is IP based, it is very easy to add functionality, as time progresses.

Advantages

• In house software development.

• 24-hour technical support service.

• Modern technologies.

• Time tested reliance.

• Rapid implementation

• Integration with external data bases.

• Considerable requirement.based flexibility

• Fully licensed and certified.

• Many existing installations

Additional modules

• Telecommunications module.

• Information communication module (incl. call centre).

• Geo-information subsystem.

• Monitoring module.

• Video analysis and video conference calling modules.

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Our Integrated Safety and Security platform allows to implement solutions that fully comply with the requirements of international standards for 911/112 emergency call systems and can be easily integrated with other components of regional and federal security systems.

Our security platform provides all the necessary functions for receiving and process-ing emergency calls, controlling the response to requests, for interdepartmental coordination and for informational authority support.

Due to our excellent functionality, the STR security platform is the solution of choice for creating Emergency Call Centres , Unified Emergency Dispatch Services for any operator, and automatization of emergency services (Ambulance, Fire, Police, Utility, etc.)

Successful experience in deployment, operation and maintenance of our system allowed to us cre-ate a unique solution based on the needs of emergency services and the conditions outlined in stan-dards and regulations.

Advantages

• Processing of any number of requests received on a single number (911 concept) Field-proven database integration capability.

• Maximum automatization of operator workflow.

• «Single window» principle functioning.

• Convenient information suppor t tool for regional and federal government authorities.

• Unlimited amount of operators

• High reliability and stability.

911/112

• Major system scalability and flexibility.

• Powerful system for collecting and analyzing statistical information.

• Possibility of connecting remote operator workstations.

• Can build a system taking existing infrastructure into consideration.

• Practical experience of deployment.

• Successfully tested and implemented by various governmental organizations worldwide.

Reference list

• Emergency services in multiple cities in Europe

• Major public transit system in the US

• Intelligent video surveillance center for a major railway in Europe. A unified system of 100 stations, with more than 5000 video cameras;

• Multiple Safe City projects around the world

• Modernization of surveillance systems for a major telecommunications provider in Latin America (more than 50 000 subscribers);

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• Major airports in Europe, Asia and Africa

• Major seaports in Africa and Asia

• NASA

• US Department of Defense

• PDVSA - Venezuelan State Oil Company

• Pemex - Mexican State Oil Company

• Many more top tier clients

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Our Call Center module is one of the core elements of the 911/112 Sys-tem. It is designed to provide great possibi l i t ies for increasing the effectiveness of reacting to incoming requests and for increasing the productivity because of automation of work of emergency services receiving requests from the population.

Call Center

• Support of any number of services (operator groups) in one system. Each has its own queue in each group.

• Queue size management

• Call monitoring

• Built-in call recording subsystem

• Built-in call-back subsystem.

Call Center functionality

• Flexible interaction with databases.

• Flexible call routing subsystem

• Sorting of calls using several algorithms.

• Ability to search for the location of a mobile client.

• Redirecting of calls.

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911/112 System Deployment OptionsDistributed Option Specifics

• Unique database for processing and storing the data for an entire region.

• Call processing centers and local systems for data storing are set up in each district.

Advantages

• Independent elements of the Emergency system based on the Unified Emergency Duty-Dispatch Service of a municipal district.

• High reliability due to modularity and duplication of functional abilities.

• Effective use of channels.

• Disadvantages.

• Expensive to deploy.

• Long deployment period.

to PSTN

Unified Emergency Duty-Dispatcher Service

Regional center

Main Data Center

Call Center Redundant Data Center

Redundant Call Center

Transport network (IP/MPLS)

Fire emergency service

Police emergency service

Ambulance emergency service

Gas Servcie

to PSTN

to PSTN

to PSTN



...

...

Minicipality 1


Minicipality N

...

Municipal database

Municipal call center

Base de datos de nivel municipal

ACD de nivel municipal

Operator workplace




Gas Servcie

Duty-DispatcherFire Service

Duty-Dispatcher Police Service



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Centralized Option Specifics

• Single data processing center for an entire whole region.

• Single center.

Advantages

• Optimal solution for small territories.

• Economic effectiveness due to minimal hardware footprint.

Disadvantages

• Reduced reliability due to centralized call processing functions .

• Increased channel capacity demands for services on the level of the call processing center for all of the municipal districts.


Duty-DispatcherFire Service ...


...

Operator workplace


...

Regional center

Unified Emergency Duty-Dispatcher Service Unified Emergency Duty-Dispatcher Serviceto PSTNto PSTN

Minicipality 1 Minicipality N

Main Data Center







Gas Servcie

to PSTN to PSTN




Gas Servcie



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Mixed Option Specifics

• Single center of data processing for an entire municipal district.

• Data processing centers may be created for certain groups of municipal districts

Advantages

• Optimal solution for geographically dispersed municipal districts.

• Economic effectiveness due to an ability to take into account specifics of different country regions.

Disadvantages

• Time consuming design stage.

• Complexity of the system.

a RTC

Minicipality N

...

Regional center

Main Data Center






Gas Servcie

to PSTN to PSTN




Gas Servcie


to PSTN



Minicipality 1

Municipal database

Municipal call center

Minicipality M



Duty-Dispatcher

Police Service

Unified Emergency Duty-Dispatcher Serviceto PSTN

a RTC



Duty-Dispatcher

Police Service

Unified Emergency Duty-Dispatcher Serviceto PSTN

Minicipality 2

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“Cloud” Option Deployment of the “cloud” option of the Emergency System is an alternative to the “tradition-

al” deployment model. The use of “cloud” technologies allows to create convenient and highly functional platforms and to acquire a full range of services based on provider infrastructure.

Specifics

• Providing the infrastructure as the service.

• Single call processing center based on service provider equipment.

• Single data processing center based on service provider equipment.

Advantages

• Single HW-SW space with the option of efficient resource allocations.

• Universal access to the service from any terminal.

• Economic effectiveness.

• High reliability.

Disadvantages

• Issues associated with information security.

• Dependence on the provider and their connection channels.

Cloud System

Softswitch and media gateway

Data Center 1

Municipio 1


Duty-Dispatcher Service

Emergency call button

Analog phone

PSTN

Municipio 2

Operator workplace Operator workplace

Data Center N

SIP-phone MS (Mobile station)




Gas Servcie

Duty-Dispatcher Service




Gas Servcie

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System Components

Our Integrated Safety and Security platform is created using modern technologies, where functionality is implemented through the use of application servers. Each application is responsible for its own set of services.

Depending on the requirements it is possible to build different systems starting with a municipal dis-trict’s unified emergency duty-dispatch service to an integrated solution of municipal district security.

Our Unified Emergency Duty-Dispatch Service platform is a powerful integrated solu-tion for receiving and processing emergency calls from the population using a single number.

With the implementation of the Unified Emergency Duty-Dispatch Service the heads of munici-pal districts receive access to information about the situation in the region from a single source. It allows them to react quickly and efficiently to incidents and to make effective decisions.

The key advantage of our Unified Emergency Duty-Dispatch Service platform is the possibility of inde-pendent functioning on the municipal district level prior to inclusion in a single regional 911/112 System.

Field usage experience allowed us to offer greater levels of customization of our solution for the needs of emergency services and demonstrated that the use of our Unified Emergency Duty-Dis-patch Service platform allows to substantially reduce the time of reaction to emergency situations.

RedundantCall/Data Center

Call cards server

Workplace of Unified Emergency Duty-Dispatcher

Service operator

PC SIP-phone

Analog phones


SIP-phone

MS (Mobile station)

Analog phones

Subscriber gateway

Call/Data Center


PSTNCorporate Network

ДДС 04ДДС 03ДДС 02 EmergencyServices

Regional Crisis Management

Center

Unified Emergency Duty-DispatcherService platform

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Emergency Duty-Dispatch Service Platform

Our platform allows automatizaion of Duty-Dispatch Services for different emergency services.

• ”Fire Department”

• ”Police”

• ”Ambulance”

• ”Gas Emergency Service”

• ”Anti-terror Service”

Our Emergency Duty-Dispatch Service platform provides a single source for receiving calls and speeds up the reaction process, while let-ting senior officials to quickly receive information a b o u t t h e g e n e r a l s e c u r i t y or safety situations in the region.

Thanks to the possibility of integration with geo-informational services, our Emergency Duty-Dispatch Service platform provides an abil-ity to continously monitor emergency teams on the ground, by displaying the locations o f t h e e m e r g e n c y p e r s o n n e l l and their movement on a map.

Advantages

• All-in-one solution for the emergency services.

• Full work process automatization for dispatcher teams.

• Work with the system using the “one window” principle.

• Self-contained solution or part of an entire emergency dispatch system

• Customization options to meet the needs of specific emergency services.

• Reception and processing of requests from the operator of the Unified Emergency Duty-Dis- patch Service or transferring the calls directly

to the number of a specific emergency service

• Integration with the geo-informational systems.

• B u i l t - i n r e s o u r c e m a n a g e m e n t subsystem.

• Easy integration with external databases.

• Customization of security access parameters to specifc databases.

• Call recording.

• Built-in report generation and statistic subsystem.

• Convenient operator GUI.

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Regional hardware and software com-ponents of an full emergency system

Emergency Service platform

Integration with geo-

informational system


System of Positioning and

Satellite Navigation

Geographical coordinates of vehicle

Security system sensors

Geographical coordinates and data of vehicle

Notification System

GPS/GLONASS



Analog phone

PSTN

Call distribution server

Call Recording

Server

Data Center

Integration with video

surveillance systems

Subscriber Gateway

SMS Receiving Server

Agent Workplace

PC

SIP-phone

Monitoring system

Discrete sites and objects

System of receiving

subscriber’s location

information

Analog phones

GPS/GLONASSMonitoring

Center

Transport monitoring

servers

Call cards server

Call Center

Integration with GLONASS

video surveillance

systems

Regional Call/Data Center

GPS/GLONASS

Regional Crisis Management

Center

Emergency services servers

Our platform can be scaled horizontally. Integration with different servers substantially expands its functionality and allows us to create complex solutions which are easily interconnected with the regional security systems.

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System ArchitectureSoftswitch m.Gate.NG

Our Softswitch m.Gate.NG is the key element of the Unified emergency duty-dispatch service platform functioning as a trunk IP-telephony gateway and softswitch are based on a unified call distribution server.

This allows the conversion of calls coming from Public Switched Telephone Network (PSTN), into the IP-telephony format and provides the ability to manage the connection process by assigning a specific operator.

Call Distribution Server

Generates the queue and distributes incoming calls to the operators, using different algorithms according to the system settings.

Call Cards Server

A l l o w s t o m a n a g e t h e p r o c e s s o f c r e a t i o n , m o d i f i -cation, storing and analysis of call cards, created during the emergency calls.

Call Recording Server

Records 100% of calls entering the system with the option of listening to specific segments.

Subscriber Gateway m.Access.MTU

Allows to connect up to 24 analog phones via two-wire circuit to an IP network.

Operator Workplace

Hardware: PC with two monitors (one for call receiving and call processing, the other - for oper-ational data (i.e. electronic maps, video content from the cameras, etc.), SIP-phone and phone headset.

Software: set of specialized applications installed on the PC allowing an operator to receive calls, fill and send out call cards to the assigned emergency services, to control responses to the requests and to create necessary reports.

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Geo-Locating System Integration Server

• Provides interaction with any Locating Systems.

• Allows to to link and show addresses or geographic coordinates of an emergency location on an electronic map.

Integration Server for GPS and “GLONASS” (Global Navigation Satellite System)

• Allows receiving and processing of data from GPS and GLONASS terminals

• Transmits to the server the data from the call cards for automatic map creation.

Satellite Navigation and Positioning System

• Receives location and time coordinates of moving objects using SGPS/GLONASS (Global Navigation Satellite System) technologies.

• Displays the received data in the form of text or graphic objects on a graphic map.

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System Components

Notification Subsystem

• Provides notification about an emergency situation for mobile subscribers via SMS.

• Provides outbound call notification i.e. replaying a specific phrase in accordance with fixed-line subscriber lists.

Monitoring subsystem

• Provides the receiving and processing o f s i g n a l s f r o m a m o n i t o r i n g server for high risk sites.

• Forwards information to form call cards to the appropriate emergency service and, at the same time, to the Unified emergency service duty-dispatch service.

Notification System

SMS centre

Mobile networkFixed network

Operator terminal Operator terminal

Subscriber location information subsystem

• Receives subscriber location information in any format from mobile or fixed ;line operator devices.

• Shows location of the calling subscriber on a graphic map.

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Video Surveillance Subsystem

• Provides access to images from any cameras, installed in different locations, either in real-time or from storage.

• Allows integration with external video analytics systems.

• Overlays images from accessible cameras on to a graphic map.

SMS Receiving Server

• Provides integration with mobile operator network equipment for processing of SMS messages, received by emergency services.

• Provides receiving and processing of text messages, received from a special MS application called the "SOS Button".

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Integrated System for monitoring of Population Vital Activity (PVA)

Our Integrated PVA monitoring Security System is intended for collection, analy-sis and providing of information about the current situation from different sourc-es in a particular area or an entire region. Implementation of the system allows to pre-dict emergency situations and the most effective way of mitigating its consequences.

Our platform supports integration of different security systems within the framework of a uni-fied integrated solution, allowing to control different devices and subsystems, while provid-ing effective monitoring of the current situation and information support to the authorities.

Thanks to the specifics of the architecture of our Integrated PVA monitoring Security Sys-tem, it can be deployed in multiple phases, without disrupting the operation of existing systems.

Advantages

• Integrated solution for growing municipal surveillance systems.

• Integration with the 911/112 System.

• Integration with geo-location system and displaying of items on a graphic map.

• Video cameras customized by STR.

• Multi-functional automated operator workplaces.

• Information displayed on a video wall.

• Providing ways of interaction with the of emergency situation site.

• Built-in lawful interception subsystem.

• Scalability.

• Collecting and analysis of information from different sources.

• Risk analysis.

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System ComponentsNotification Subsystem

• Notification of mobile and fixed-line network subscribers

• Mass distribution of SMS messages (bulk SMS campaigns)

• Distribution of Cell Broadcast messages

• Generation of outbound calls with auto-information recordings

• Integration with advertisement billboard systems (e.g could be used to warn population in crowded places)

• Simultaneous distribution using several lists and network channels

• Manual or automated distribution initiation

• Real time distribution statistics

911/112 System

• Receiving and processing calls to emergency services using a single number - "911 or 112"

• Control and coordination of responses to requests

• Information support for senior officials

Monitoring Center

• Integration with 3rd-party monitoring systems, creating a unified information space

• Possibility of building multi-level distributed monitoring system

Moving Object monitoring subsystem

• Information integration from several different monitoring boards

• Receiving coordinates of moving objects with use of GPS/GLONASS technologies in real time

• Displaying information in text or graphic form on a map

Crisis Management Centre

• Integration with higher-level emergency situation centers

• Facilitating information exchange between different security systems

• Providing control and coordination for officials in charge

• Generating reports and statistics about the general situation in the region

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• High resolution 16 megapixel. cameras customized by STR.

• Possibility to connect cameras from different manufacturers.

• Unlimited amount of video streams

• Figure recognition at considerable distances.

• Control of open spaces or the perimeter of large sites.

• Integration with external video analytics systems.

• Authorized access to the video cameras from any 3G terminal.

• Option of remote camera configuration.

• Viewing of the image in real-time or from the archive.

• Possibility of connecting external sensors

• Depicting accessible video cameras on a graphic map.

• Search for specific cameras by using different criteria (identification of a camera or a group of cameras, address, location coordinates, etc.).

• Convenient operator GUI.

"Safe City" Video Monitoring System

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Transportation SecurityOur platform allows us to create solutions providing integrated security and to adapt it to

the specifications of a particular market segment, i.e. the transportation sector. Our integrated solution for transport security allows to provide video control

of all strategically important sites (e.g. railway stations), the creation of a single database of emergencies, and decision making support for emergency situations.

One of the features of our in tegrated so lut ion is the ab i l i t y to allow access to all cameras on site and to display them on a map.

Our integrated solution allows to effectively solve tasks such as as predicting emergency situations, antiterrorism, operational emergency situations,management, etc.

Advantages

• Customized solutions for specific sites and projects.

• Automatization of receiving and processing of requests from different sources of information.

• Integration with geo-locating systems.

• Dispaying cameras, sensors and events on a graphic map.

• Remote access to information about a current situation on a particular site.

• Integration with existing databases.

• Control of task completion during emergency situations.

• Practical experience of operation and maintenance (O&M).

• Made in Canada.

• Scalability.

• High reliability.

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Functionality

• Receiving emergency requests from outside information sources (video cameras, sensors, etc.).

• Classification of emergency requests.

• Remote management of equipment, device efficiency and information channel control

• Call cards creation, sending to emergency services operators and relevant parties.

• Decision making support for emergency situations.

• Site monitoring.

• Creation of reaction plans to different events.

• Recording of all given information (video, audio, text, telemetry), correlating to the emergency situation with the possibility of further processing.

• Population and administration notifications for emergency situations (outbound calls to all listed numbers with a recorded announcement or sending SMS messages to mobile phones).

• Sendinh information to automated workstations or to a higher-level emergency situation center.

• Generating system operation statistics and reports.

Video server Call cards server

Telemetry server

Data server

Switching server

Operator workplace Videophone

Video conferencing

server

IP



Analog phone

PSTN

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Monitoring of Potentially Dangerous Sites

The goal of monitoring potentially dangerous sotes is realtime information about unexpected or emergency situations and rapid reaction.

Maximum effectiveness for such a system can be reached only by creating a single monitoring center, unifying information received from different systems (e.g. monitoring of SCADA systems, perimeter security, fire alarms and others).

Our system effectively solves information integration needs with 3rd-party monitoring systems, automates the process of receiving and processing information from any monitoring center and forwards it to the corresponding emergency services (unified emergency -duty-dispatch service, Ambulance service, Police, etc.) for rapid reaction.

Thanks to its architecture our integrated solution allows the creation of multilevel distributed systems for deployment of monitoring centers for executive government branches, presidential level executive power and general government functionality.

Advantages

• Integrating 3rd-party monitoring systems into a single information space

• Ability to create multilevel distributed monitoring system

• Integration with the 911/112 System

• Full interaction with different video monitoring systems

• Automatization of receiving and analysis of incoming information

• Integration with geo-locating systems

• Real-time operation

• Unlimited number of sites can be connected to the system

• Protection of information protection from unauthorized access

• Modular system architecture structure

• Made in Canada

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Monitoring Centre

Monitoring sybsystem

Telecommunication subsystem

Video surveillance system

Subsystem of integration with

geo-informational

system

Subsystem of integration with

monitoring systems

Mobile subscribers

Fixed-line subscribers


PSTN

Video cameras

IP network for video streaming

Discrete sites and objects

Sensors

GPS/GLONASS

Geographical coordinates

and data

Geographical coordinates of

vehicle

Duty-Dispatcher

Service

Perimeter control

Fire alarmsSensors

Monitoring Systems

Perimeter control

Functionality

• Integration with any existing monitoring systems (as well as access control, perimeter security, etc.).

• Processing of any information flow from different sources.

• Emergency situation cards formed basing on information received from different monitoring systems.

• Integration of events processed by disparate systems.

• Automated classification of received requests.

• Automated completion of correlated action plan.

• Displaying locations of sites and devices (sensors) on a graphic map.

• Forwarding emergency situation cards and all information related to an event into adjacent emergency situation centers, 911/112 System and specialized emergency services.

• Forwarding emergency situation cards to relevant parties.

• Operational expert situational analysis.

• Modeling of scenarios of how a situation can evolve.

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STR+1.705.990.0070 31 Saunders Rd,

Barrie, Ontario L4N 9A7 Canada

str today safe city.pdf · 2019. 4. 21. · 3 str integrated security and safety platform str’s...

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