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Tender invitation for the procurement of Wireless Network

July 2018Introduction & Scope

The Piraeus Container Terminal (PCT – hereafter named “Client”) is seeking proposals from firms qualified and experienced in providing and implementing campus wireless networks to accomplish the following: replacement of existing wireless network equipment with new wireless network equipment that meets or exceeds the technical specifications listed in Chapter A of this document.

The area that should be covered is the area of operations of PCT shown on the following PCT Terminal Layout at Neo Ikonio, 18863 Perama, Greece. The current LAN infrastructure includes single-mode fiber optic panels with LC connectors that can be utilized for the purposes of this project. A detailed drawing on CAD format can be found as an attachment to this tender document (Appendix B).

Following is a drawing showing the desired area of coverage (yellow highlighted):

Note that the entrance road as well as the Main building is not subject to coverage and thus not highlighted in yellow on the drawing.

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Note that the entrance road as well as the Main building is not subject to coverage and thus not highlighted in yellow on the drawing.

The current wireless network is based on Cisco Wireless Controllers 5500 series with 60+ Cisco Aironet 1522 & 1242 Lightweight access points operating at 5GHz as far as the mesh network is concerned and 2,4GHz for the client part. The wireless clients are a collection of devices based on different versions of Windows, Android and IOS detailed in Appendix A.

Any solution proposed must include all additional costs that would be incurred in order to create a functional and managed enterprise environment. These additional considerations must include licensing, implementation of a management platform, patch cords, possible cabling for connecting proposed devices to a network switch, installation and deployment services etc. Any associated costs not included in the financial offer such as wireless client upgrades/replacements, device installation costs, lifting equipment etc, must be clearly specified and explained in detail in the bidder’s response.

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The contractor will be required to provide comprehensive services to complete the entire process of the wireless network upgrades at the site specified. These services will include planning, equipment acquisition, staging, scheduling, training, reporting, documentation updates, communication and coordination with other parties involved in the overall project. The selected contractors must be willing to work in a cooperative manner with PCT staff and other parties working on behalf of PCT.

Following are the:

Chapter A: Technical SpecificationsChapter B: Financial SpecificationsChapter C: Terms and Conditions

Appendix A: PCT Yard Terminal EquipmentAppendix B: PCT Yard Terminal Layout

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Chapter A. Technical Specifications

Technical Specifications table

Line No Description

Mandatory Requiremen

tAnswer Reference

Architecture Overview and System Technology1. Provide a detailed overview of the wireless system

architecture and elements (i.e., is it an integrated system with a centralized intelligent device, a series of autonomous access points, or APs, or offered as a service?)

YES

2. The system should allow PCT engineers to designate the way data is forwarded (either centralized at a controller device, or distributed at the APs) for different applications and types of traffic?

YES

3. Type – Vendor – Series - Model YES

4. Network connectivity solutions not offered as a service should support traffic restricted, permitted or prioritized by user, group of users, SSID, application, source/destination IP, protocol and CoS

YES

5. State any manufacturer quality certificates that exist YES

6. Does the system provide options for future upgrades such as protocol, bandwidth and throughput without changing existing wireless clients?

Strongly Preferred

7. Describe all aspects of the architecture that help the network scale on the following attributes:

Throughput User and system control Management Total traffic increase

YES

8. State the operating frequencies of the offered solution. The operating frequencies should be available at the area of coverage. (Supplier should investigate and mention before proposal submission)

YES

9. Are there any frequency license costs involved? Include in the financial offer the annual frequency license costs required for the operating frequencies

YES

10. Does the system use thin (centralized) devices (APs, cells etc.)?

Strongly preferred

11. State the kind of antennas and gain involved in the offered solution

YES

12. State the kind of antennas and gain supported by the offered devices

YES

13. The devices offered are for outdoor use or housed in appropriate containers for outdoor use? At least IP67 is required in both cases

YES

14. Does the solution support mesh or similar technology allowing to link devices to each other wirelessly? Describe in detail.

Strongly Preferred

15. The minimum warranty period should be at least 1 year with 24x7 support and 4 hours hardware replacement

YES

Planning & Design16. Does the system allow the integration of CAD drawings (e.g.

DXF, DWG file formats) to spatially determine the number, type, status (power, channel, associated clients, signal strength per client) and location of offered devices?

Preferred

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Line No Description


tAnswer Reference

17. Does the system allow the integration of images of floor plans (e.g. GIF, JPEG file formats) to determine the number, type, status (power, channel, associated clients, signal strength per client) and location of offered devices?

Optional

18. State any tools offered that determine the number and placement of devices to deploy. Describe how bandwidth requirements are incorporated into this design. Please highlight where processes are automated.

Optional

19. How are RF channel assignments, power levels and association rates handled by the offered solution? Please highlight where processes are automated.If solution is offered as a service, describe method used to determine client throughput.

YES

20. The offered solution should be fully redundant. Describe in detail.

YES

21. A scaled down version of the offered solution will be required for a Proof of Concept prior to contract assignment.

YES

Deployment and Configuration22. Describe how configuration and deployment to devices is

performed. Highlight where processes are automated.YES

23. Does system provide automated configuration verification after deployment?

Strongly preferred

24. Are there configuration changes needed on aggregation or edge switches and routers? Please describe in detail.

YES

25. Do deployed devices automatically configure themselves for optimal channel and transmit power when they become operational?

Strongly preferred

26. Does the system support the deployment of wireless services such as video and voice?

Strongly preferred

27. Suppliers should include in their offer stated separately all costs related to the installation of the equipment (outdoor housing, cabling, lifting equipment hiring etc)

YES

Security28. Describe the methods of authentication supported YES

29. Describe the encryption methods supported YES

30. Describe in detail any personal data stored anywhere in the offered solution, including type of data, storage location and retention period.

YES

31. The system should support in-bound and out-bound extended access control lists. At which level (i.e. IP, subnet, MAC, user)?

YES

32. Does your solution support wireless intrusion detection/prevention (WIDS/WIPS) or does it require a separate overlay for WIDS/WIPS? If available, relative cost should be included in the financial offer as optional.

Optional

33. If applicable, does your solution provide for remediation against rogue access points and denial of service attacks?

YES

34. The system should perform rogue detection automatically, if applicable. Describe in detail.

YES

35. Describe how the offered solution manages interferences and how ensures client connectivity.

YES

36. Solutions operating at the 5GHz frequency band should support DFS.

YES

Roaming37. The offered solution should support clients roaming. YES

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Line No Description


tAnswer Reference

Describe relevant method.38. User re-authentication or re-login should not be required

when roaming.YES

39. User's subnet attributes (VLAN, ACLs, route policies) should follow the user when roaming

YES

40. Describe any mechanisms to control where users can physically roam throughout the infrastructure

YES

System Capacity & Performance41. Describe the tools offered by the solution to design for

capacity as well as coverage. Strongly preferred

42. The system should support setup and enforcement of minimum association rates. Please describe methods in detail.

YES

43. Minimum connection speed per client should be at least 1Mbps between each client and PCT LAN assuming a density of 30 clients per device (for the area under wireless coverage).

YES

44. Describe the minimum and maximum guaranteed throughput between the offered solution and PCT’s LAN both at device and wireless client level. Stated throughput should be demonstrated during the relative Proof of Concept

YES

45. The system must have the ability to measure Wi-Fi Channel quality, to identify, classify and proactively manage RF interference coming from non-Wi-Fi sources like Bluetooth, dects, wireless cameras etc.

YES

46. The system must allow for deployment in a variety of ways including point -to-point and mesh networks

YES

47. The system must support optical fiber-based network connectivity for remote locations

YES

Management48. Describe the management tool offered for monitoring the

performance and availability of the offered solutionYES

49. Describe any additional tools available for the offered solution. If not offered, relative costs should be included in the Financial Offer as optional.

YES

50. Can the management tool schedule reports for automatic generation? If so, how are the reports generated and delivered? Can they be automatically sent to network engineers via email?

Optional

51. The system should allow to force a user off the network YES

52. The system should allow to set up a user session timeout YES

53. The system should allow tracking of a user's device associations, both current and historical

YES

54. The system should monitor a user's bandwidth consumption, system performance, roaming path, and time on the system

YES

55. What information about bandwidth usage does the system track? Can it provide a breakdown by user? Can it provide a breakdown of any other groupings? Describe in detail.

YES

56. What type of reporting is available when rogues are detected? Describe in detail if applicable.

YES

57. Does the system support exportation of management graphs and statistics files?

Optional

58. The supplier should provide a detailed map of device locations including antenna type, direction, gain information

YES

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Line No Description


tAnswer Reference

according to the offered architecture. Presentation of heatmap information will be evaluated positively

59. The supplier should provide a detailed project implementation time schedule in phases for the delivery of the entire project taking under consideration all the required tasks (i.e. indicatively: equipment & software delivery, POC if needed, installation, parametrization, tests, training, etc.).

YES

Timeplan60. The project should be delivered fully functional the latest by

December 10th, 2018YES

NOTE: All replies in the above Technical Specifications table must be detailed and referenced to the relevant proposed product documentation.

Chapter B. Financial Specifications

Participants are requested to submit a financial proposal for providing the total Solution and services that are the subject-matter of this RfP as described in the tender document.

Financial proposal layout

Financial Table F.1-1HARDWARE & SOFTWARE

Item #

Description / Category

A1: Unit Cost (€) without VAT

Quantity

A2: Total Solution Cost (€)

without VAT

Free Warranty Provided(in years)

123…

GRAND TOTAL SOLUTION COST (without VAT) :

Financial Table F.1-2SERVICES

Item #

Description / Category

A1: Unit Cost (€) without

VATQuantit

yA2: Total

Solution Cost (€) without VAT

1 Physical Installation Services

2 Configuration Services

3 Training Services

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…GRAND TOTAL SOLUTION COST (without VAT)

:

Participants should provide the following:

a. Price per man day per specialist level (excl. travel and accommodation expenses) for any additional services may be required in the future.

b. Detailed analysis for the following after the expiration of the free warranty period:i. Annual maintenance cost for the overall solution (analyzed per type of

device & software)ii. SLA cost for 24x7 support with 4 hours hardware replacement

c. All proposed solutions must include all costs that would be incurred in order to create a functional and managed enterprise environment. Such cost considerations must include: licensing, implementation of a management platform, patch cords, possible cabling for connecting proposed devices to a network switch, etc. Any associated costs not included in the financial offer such as wireless client upgrades/replacements, device installation costs, lifting equipment etc., must be clearly specified and explained in detail in the bidder’s Financial response.Financial Terms and conditions

All prices should be in Euro, excluding VAT Prices should include the entire delivery to PCT premises and deployment as per

project specifications Suggested Payment Terms:

o 20% upon total equipment and software license delivery to PCTo 80% upon final acceptance for the entire delivery of the solution and

issuance of the Final Acceptance Certificate (FAC) by the Client. FAC will be issued upon delivery of the entire project and after continuous 30

days of production operation without issues. The project proposal should be quoted on a “Fixed Price” base for all solution

categories Any delivery/shipping and insurance cost should be included in the Participant’s

cost. All prices stipulated hereof are inclusive of any applicable withholding tax. The Client may on its own discretion choose to purchase only parts of the total

offered solution and the supplier is obliged to accept without change of the financial cost.

Signed …………………………………………………………

Name …………………………………………….............

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Position ………………………………………………………..

Authorized by law to sign on behalf of the Participant:

(Company name): …………………………………………………

Date ……………………………………………………………

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Chapter C. Terms and Conditions

1.1. Submission method

All documents and materials should be submitted in electronic format in CD or USB media included in one (1) sealed envelope/package.

The sealed envelope/package should contain:

A separate sealed envelope/package including the Technical proposal with at least the following media: two (2) CD or USB copies.

A separate sealed envelope/package including the Financial proposal with at least the following media: two (2) CD or USB copies.

The files stored in the CD or USB media must be either in Microsoft “word .doc files” or Adobe “.pdf” format files for both the Technical and Financial Proposal.

All envelop/packages and CD’s or USBs should be clearly marked with the indication “TECHNICAL PROPOSAL” or “FINANCIAL PROPOSAL”, as appropriate (note: lack of proper identification may invalidate the Proposal).

The sealed Technical and Financial envelops/packages should be enclosed inside an outer envelope (which must also be sealed) marked as follows:

With the words: Procurement of “Wireless Network” With the words: Proposal by … (name and address of the respective

Participant). With the address of PCT:

Piraeus Container Terminal S.A.SEMPO Central BuildingNeo Ikonio Perama 18863, GreeceAttn.: Mr. Konstantinos Ampelidis (Procurement officer) or his replacer.

Any financial information in the Technical Proposal may invalidate your Proposal.

All suppliers are required to submit their proposal offers until September 14th

2018 at 11:00 at PCT premises SEMPO Central Building, Neo Ikonio, 18863, Perama, Greece to the secretary desk.

1.2. Validity

The Proposals, including the Financial Proposals of the Participants, shall be valid for a period of two (2) months from the submission deadline date.

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Participants are advised that they may be asked to extend the validity of their proposals for additional months.

A Proposal shall only be deemed to be accepted when a notification of Acceptance is communicated to the Participant by email or facsimile transmission (by fax). The date of transmittal of the email or fax notifying acceptance shall be deemed to be the date of acceptance of the Proposal. Acceptance of a Proposal submitted by the Participant shall create an irrevocable obligation on the Participant, immediately after the acceptance date, to enter into a contract if required.

It is at the client’s sole discretion to consider all proposals be void and invalid and cancel the whole bidding process. No compensation will be paid to the bidders under this circumstance.

1.3. True and Correct statements

Each Participant understands that the information contained in its Proposal will be relied upon by the evaluators in making their decision with respect to the award of the Contract and such information is expressly warranted by the Participant to be true and correct. Furthermore, each Participant will furnish such supporting and confirming information, prior to the award of the tender, as may be reasonably requested by the client.

Any approvals and permissions (by the Greek or any other Authorities) that are necessary to fulfill the provision of Supply, Services and Contract should be described by the Participants in the Proposal, along with the activities required to achieve them (including duration and costs – Costs should be included only in the Financial Offer).

Notwithstanding, unless required by relevant rule and regulation (the Participants are obliged to mention explicitly such rule and/or regulation) that this is the obligation of the client to fulfill them, the Participant shall be responsible at their own cost to fulfill those approvals and permissions.

All proposed solutions must have any possible required suitable license or certificate to guarantee the usage of the hardware and software products in the European Union.

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2. ASSESSMENT OF PROPOSALS

2.1. Presentation and interviews

Following submission of their Proposals, Participants may be required to present their Technical Proposals to the Evaluation Committee.

A Proof of Concept of a scaled-down version of the offered solution will be required prior to the selection of the Contractor.

All Participants’ costs associated with the Proof of Concept, the Presentation and any interviews will be solely at the Participant’s expense.

2.2. Evaluation Process

A panel will be formed to review and evaluate the Proposals, as well as any supplementary information it may obtain in the course of the evaluation process through clarifications, presentations and interviews with Participants. The assessment will be performed according to the compliance with the mandatory requirements of the technical specifications.

Suppliers are required to submit their BEST AND FINAL OFFER.

Each offer will receive a grade on a scale of 0 – 100 based on requirements compliance.

Technical proposals that do not meet the minimum criteria set will be considered unacceptable and will not be further considered.

A ratio will be calculated for each offered solution where the Technical parts carries a weight of 80% and the Financial part 20%.

The solution that offers the highest Technical/Financial ratio will be selected.

Technical proposals that are unacceptable will not be further considered for Financial evaluation.

The Client may on its own discretion choose to purchase only parts of the total offered solution and the supplier is obliged to accept without change of the financial cost.

The agreement to be entered into between the clients and the selected Participant (the “Agreement” or the “Contract”) shall be governed by construed and enforced in accordance with the laws of the Hellenic Republic. The parties will make every effort to settle amicably any dispute or difference, which may arise concerning the interpretation or the execution of this Agreement. Any

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dispute or difference, which may arise concerning the interpretation or the execution of the Agreement and any claims arising there under, shall be subject to the exclusive jurisdiction of the courts of Athens, Greece.

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APPENDICES

Appendix A – Wireless Clients List

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Appendix B – PCT yard layout

The Yellow highlighted area should be covered with wireless signal

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