stop the intranet schizophrenia (and succeed with ibm connections)
TRANSCRIPT
Stop the Intranet
Schizophrenia(and Succeed with IBM Connections)
Do
ShareKnow
2
Felix BinsackIBM ChampionFounder & CIO TIMETOACT GROUPInventor and Product Manager of [email protected]
Arey ZarghamTechnical LeadApplication Management Services Tufts Health Plan
3
Introduction Intranet Strategy 5Universal Intranet 14Screen Shots 21Use Cases 43Customer Statements 79Technical Information 87Services & Partners 101Collaboration 105Applications 117Intranet Strategies 119Summary 138About TIMETOACT GROUP 141
Agenda
3
4
Employees want One IntranetReliableComprehensiveIntegratedPervasive
What do employees get?Silos for Communication, Collaboration and Applications
A Web CMS based Intranet managed by Internal CommunicationAn enterprise social platform, barley integrated into the Intranet A set of applications, barley integrated
Content Fragmentation, Overlap, Redundancy and InconsistencyUser and Government Challenges
Intranet’s are for Employees
4
5
Pretty and colorful
Functionaland
integrated
Internal Communications
Enterprise Collaboration
6
Internal Communications
Enterprise Collaboration
7
Web Content Management
Top-Down Communication
Stagnating
Top Down / 1:n Communication
Approved Content / Binding Directives
Communication of Mgn. Ideas and Opinions
Important Information stays on Top
Dedicated Authors with Intense Training
Pixel Perfect Layout
Set as default Homepage by Policy
"Management’s Intranet"
Know
We have almost 20 years of Intranet experience !
„Employees have to be aware of our priorities, strategy, values and important news. Everything important must be published on our platform. Our content is approved, reliable and needs to look great.“
Internal Communications
8
Enterprise Social Collaboration
Peer-To-Peer Collaboration
Rapidly Growing
Hierarchy Independent / n:n Communication
Unofficial Content
Formation of Ideas and Opinions
Popular Information stays on Top
User Generated Content (without Training)
Form Follows Function
Set as default Homepage by Employee
"Employee’s Intranet"
Share
“I need Enterprise Social Software to get my work done and stay in touch with my peers. Social is great to develop ideas and exchange opinions. My content must be created fast and easy.“
“Social Software is great to stay on top of things”
Enterprise Collaboration
9
ShareKnow
Internal Communications
Enterprise Collaboration
Web Content Management Enterprise Social Collaboration
Top-Down Communication Peer-To-Peer Collaboration
Stagnating Rapidly Growing
Top Down / 1:n Communication Hierarchy Independent / n:n Communication
Approved Content / Binding Directives Unofficial Content
Communication of Mgn. Ideas and Opinions Formation of Ideas and Opinions
Important Information stays on Top Popular Information stays on Top
Dedicated Authors with Intense Training User Generated Content (without Training)
Pixel Perfect Layout Form Follows Function
Set as default Homepage by Policy Set as default Homepage by Employee
"Management’s Intranet" "Employee’s Intranet"
10
What happens if you do not integrate
the Antipodes of the Intranet?
Internal Communications
Enterprise Collaboration
11
Attention FragmentationContent FragmentationContent Overlap, Redundancy and InconsistencyGovernment ChallengesHow should managers communicate, as themselves (“Mike the Manager”) using IBM Connections or as “the Manager Mike” through Internal Communications?
User ChallengesWhere should employees look for content? On IBM Connections or in the Web CMS based Intranet?
12
ShareKnow
Enterprise Collaboration
Internal Communications
13
Know Share Do
Applications
ApplicationIntegration
CollaborationEnterprise
Social Network
InformationWeb Content Management
Most Intranets are Silos
14
Employees want an
UniversalIntranet
15
Know Share Do
Applications
ApplicationIntegration
CollaborationEnterprise
Social Network
InformationWeb Content Management
TIMETOACT Universal IntranetIBM Connections & XCC
16
Do
A Company’s Intranet Should be Like a Brain !
ShareKnow
17
TIMETOACT Universal Intranet
Employee Magazine
TopManagers
Chairman’sOffice
Internal Communications
Engage Employees
BusinessUnits
Branding& Design
Personalization& Targeting
Employee Relations
Single Point of Truth
Internal Communications
Usage &Adoption
Community Managers
New UserOnboarding
CurateContent
Enterprise Collaboration
ApplicationIntegration
Customers & Partners
Forms, Lists and Workflows
ToolsMenu
CustomApps
Application Integration
IT ManagersIntranet as a Service
Anonymous Users
Mobile Users
CFOs
Simple IT
18
TIMETOACT Universal Intranet Use Cases
Knowledge Worker
Senior Manager
InternalCommunications
Community & Department
Manager
Common Staff & Traditional
Manager
Blue Collar Worker
Customers & Partners
Benefits from increased adoption and collaboration. Use Intranet Mobile Experience. Get attention thru curation.
Get attention, ccommunicatedirectly with high authenticity.
Increase awareness forinternal communications. Effectively delegate content creation and maintenance to LOB. Curate Content from LOB. Listen to and engage employees.
Easily maintain landing pages for business, service units and communities.
Benefit from integrated Intranet with collaboration, content and integrated apps.
Retrieve Intranet content without authentication.
Easy interface for applications, content and collaboration.
19
Increase Participation, Engagement & Fitness
Consumer Contributor Curator Communicator Knowledge Worker
20
Universal Intranet Show Case
21
Sample Screenshots
22
Intranet Homepage integrated in IBM Connections - communication and collaboration are always available with one click.IBM Connections is leveraged and utilized for authentication, access control, commenting & liking,content storage, content approval, full text search, notification etc.. No additional software or hardware required.All users are presented ‘their’ personalized homepage, e.g. French users French homepage, UK users UK homepage etc.
Sample Homepage
Architecture
23
Content is targeted to a users inherited LDAP attributes (passive personalization, e.g. business unit, location, region, role etc.)Content is personalized to a users individual preferences (active personalization)Personalization does support the combination of attributes with Boolean operators (e.g. If a user is from location A and is not a part-time employee the user will see content ABC, otherwise content 123)
Sample Homepage
Personalization
24
Navigation with links to landing pages from business units, service units, teams and projects (e.g. Communities with XCC landing pages)Nested navigation, i.e. large units have their own navigation with their own landing pages which again may contain their own navigationStatic content using IBM Connections embedded experience paradigm
Sample Homepage
Site Navigation
25
Tools Menu is available throughout IBM Connections with hover over the tools iconSet up the Flyout Page with the most relevant and / or most frequented applicationsEasy Customization with CSSSample Widgets
People Finder
Sample Homepage
Tools Flyout Page
26
Top News(Aggregated from Business Units)
Business NewsRegional NewsNews for my InterestService Unit NewsLinks FilesEvents
All content can be personalized and/or targeted
Sample Homepage
Content Widgets
27
Management BlogsDrive employees to CXO statementsAvoid CXO disappointments is their statements do not achieve enough attention because many employees do not follow them
Employee’s blogInternal communications rewards employees engagement with a “Pick of the week”
Drive employees attention to questions, discussion threads and ideas where feedback is required
Sample Homepage
Curated Content
28
Clipping Widget (e.g. Reuters, Dilbert)
Cropmark / CSS / JQuery SelectorCustom CSS incl.
SocialFacebookTwitter
RSS / Atom Feeds (incl. pictures)Stock, Weather etc.Connections Content Manager Files
Sample Homepage
Foreign Content
29
HTML widget that consumes public or private REST service, e.g. retrieves zip code descriptionWidget to widget communication, e.g. maps widget opens Google maps to the zip code
Sample Homepage
Applications
30
Easy Customization with CSS
Sample Homepage
Layout
31
Customers customize their IBM Connections Cloud Experience with standard CSS know how.
Sample Homepage
Cloud Layout
32
Internal Communication ScheduleOpen Team TasksCreate Team TasksCreate NewsMy Open Approval RequestsPages to be ReviewedConnections AnalyticsMost Visited ArticlesMost Liked ArticlesMost Commented ArticlesInternal Communications ForumInternal Communications Guidelines
Sample
Editor Dashboard
33
Onboarding with a Step by Step wizardEasily customizable
Sample
Onboarding
34
Community oweners manage landing pageBrings structure to community contentAggregate information from community and subcommunities
Sample
XCC Communities
35
Fullpage without IBM Connections community navigation Custom layout for special purposes with background image
Sample
XCC Communities
3636
“News of the Day” next to the activity stream
Layout Sample with Enhanced Activity Stream
36
37
External users are welcomed with a designated pageFirst steps introductionBusiness cards of support staffDirect link to individual communities
Sample
External Users
38
Integrated into IBM Connections mobile app
Sample
Mobile Users UI
3939
Integrate Classic Notes applications with twisties using an simple iFrame WidgetModern Notes applications with XPages, post search requests to the application, display search results
Integrate Domino Apps
4040
Use Single Sign on with Domino (an other platforms) to utilize individual read and write access rights
Integrate (Domino) Apps with Single Sign On
4141 41
With IBM Connections & XCC it is quite easy to build custom applications. In this example we redeveloped an IBM Notes based Information Management application.
Custom Apps (e.g. Information Management)
4242 42
Forms Integration
Embed forms (anonymously, authenticated)Display recordsFormat recordsOpen response formsEdit recordsLearn more:https://youtu.be/cKqUksrF6UY
43
IntegrateCommunications
Use Cases 1 - 10
Internal Communications can usea special community to create andmanage heir content and publish it on XCC based Intranet home and landing pages. XCC pages can be set up and customized easily, using a set of grid templates and choosing from almost 60 widgets.
Internal Communications can set up and maintain a navigation between the XCC pages, providing employees with an intuitive user experience for surfing the organization.
Design a Personalized Intranet, Create and Publish Content
Internal Communi-
cations
1
With XCC, Internal Communications can turn the typical one way communication into a real dialog with the employees. Here are some examples:
Enable employees to like and comment on all available information.
Bring specific forum discussions and / or ideas to the employees’ attention with prominently placed widgets on the Intranet homepage.
Listen to and Respond to Employees
EngageEmployees
2
Observe and analyze the employee base sentiment through comments and questionnaires.
Engage employees with a picture competition, for example ask employees to upload their pictures with the new company logo and let all employees vote on the best pictures.
With XCC Communication and Collaboration are either on the same page or available with just one click.
Listen to and Respond to Employees
EngageEmployees
2See video: http://youtu.be/Fg-eh1zHg6Q
XCC is built with the latest Internet technology such as Bootstrap, Fontawesome, IndexDB, JQueryUI and RequireJS.
With standard CSS knowledge it is possible to adopt the design of the XCC pages to match corporate identity and design guidelines.
Business divisions can have their individual CI.
Branding, Corporate Identity & User Interface
Branding&
Design
3See presentation: http://slideshare.net/timetoact/xcc-layoutoptions
XCC makes it much easier for divisions, branches, departments and locations to create and maintain their own landing page on the Intranet than any traditional Web Content Management System.
Almost all Web Content Management Systems are built and optimized for the Internet and are far too complicated for occasional Intranet users. IBM Connections is much simpler to use. Any employee can create a blog post or edit a wiki page without any special training.
Create and Maintain Landing Pages
Business Unit
Communi-cation
4
Intranet Homepage(personalized & targeted)SU1
BU1 BU2
SU2
SU1 SU 2 SU 3 SU 4
BU1 BU 2 BU 3 BU 4
Portal orWeb CMS
basedIntranet
Homepage
With traditional web CMS, Internal Communications is mostly unable to effectively delegate the maintenance of the long tail of the departmental web pages.
With XCC on the other hand, Internal Communications are able to set up a departmental page, include it in a divisional or in the global navigation and assign maintenance very effectively to managers or assistants of that respective business unit.
Create and Maintain Landing Pages
Business UnitCommuni-
cation
4
With XCC, top managers have a choice: Either they allow Internal Communications to rephrase and publish content on their behalf or they create and publish content directly and just ask Internal Communication to direct attention to their post with a prominent placing on the Intranet home page.
This way, top managers can engage in a more personal way with the employees and still get the attention they deserve.
Communicate Authentically and Effective
Manage-ment
Communi-cation
5
With XCC, it is easy to set up a special page allowing a company’s chairman to interact with the employee base:
Introduce the chairman with his bio and an interview. Publish the chairman’s latest ideas, priorities and thoughts prominently. Allow employees to discuss issues, provide ideas and have the chairman’s office help the chairman with the workload.
Engage with Employee Base
Chairman‘sOffice
6
With XCC, Internal Communications can create an online representation of a printed employee magazine – either as the printed magazine appearing periodically or in continued delivery form.
The online representation of course adds value to the printed magazine, as it provides a feedback channel for employees.
Online Edition of a Print Magazine
EmployeeMagazine
7
With XCC, Employee Relations managers are able to document and maintain guidelines and rules and make them easily accessible to employees as part of the Intranet.
Guidelines specific to a business unit or location can be published on the respective landing page only. Via the employees’ comments the guidelines and rules can be constantly improved and honed.
Document Guidelines and Rules
EmployeeRelations
8
XCC admins are able to target users with content specific to their interests, according to their inherited LDAP attributes like
Business Unit,
Country,
Location or
Management Level
Users can personalize their experience by setting their individual preferences. Personalization and Targeting both work on an XCC page and on a widget level.
Personalization & Targeting
Personali-zation
& Targeting
9See presentation: http://slideshare.net/timetoact/xcc-personalization
Using separate platforms for Internal Communications and Collaboration confronts authors and users with difficult choices:
Where are they supposed to publish and where should they search for content? Some managers will choose to communicate through the Web CMS based Intranet website, while others will choose to communicate through the collaboration platform.
Content overlap, redundancy, inconsistency and governance problems are the inevitable consequence of multiple platforms on the Intranet.
With more than one platform, it is practically impossible to create a Single Point of Truth.
Information Architecture
Create a Single
Point ofTruth
10
56
EnhanceCollaboration
Use Cases 11 - 14
XCC provides many ways to consume, contribute to and maintain the Intranet. The structure is most important for new employees, occasional users and silver surfers.
The threshold to contribution with liking and commenting is very low. Liking, comments and content creation all appear in the activity stream and thus secure a high awareness.
The content creation and maintenance is much easier than with traditional Web Content Management Systems. Delegation to line of business is very effective.
When each business unit has one person in charge of maintaining its landing page as part of the Intranet, then each business unit automatically has one IBM Connections power user.
Increase Intranet Usage & Adoption
Usage &Adoption
11
With XCC Intranet usage typically increases by 100 percent and more.
Increase Intranet Usage & Adoption
Usage &Adoption
11Consumer Contributor Moderator Internal
CommunicationsKnowledge
Worker
Not only can Internal Communications create and publish content with XCC (as with any other Web Content Management System), they can also curate content.
In other words: Internal Communications can select an employee's blog post and publish it prominently on the Intranet home page or on the landing page of a business unit or location, and thus recognize and reward the employee’s contribution.
Curate Content
CurateContent
12See video: http://youtu.be/RbqZ6Ukq93c
XCC enables community managers to easily create, customize and maintain landing pages for their community.
They can choose a predefined layout from a variety of templates and arrange the most important content according to their preferences. They can also include content from sub communities or other relevant communities at will.
Design and Maintain Community Landing Pages
CommunityManagers
13
Files and links in widgets can be individually selected and sorted. Introductory information and important posts can be published in a fixed position.
Introduce the community team by their role, using the People Selector widget. Display all events from the main and the sub communities with the Event Calendar widget. Interactive elements help driving user engagement. Community landing pages can either stick to the community navigation or cover the whole width and replace the original community navigation.
Design and Maintain Community Landing Pages
CommunityManagers
13See video: http://youtu.be/fPksMAuJ2SE
XCC makes it easy to create an onboarding wizard that acquaints new IBM Connections users with a step by step guided tour.
Let the employees know why the company invests in a Social Intranet, what is in it for them and how they can use it. The acceptance of the Intranet guidelines and the enrollment progress can be documented.
Onboard New Employees with a Wizard
New UserOnboarding
14See video: http://youtu.be/Kc7qqVzQG9U
63
IntegrateApplications
Use Cases 15 - 19
XCC provides the iFrame, the HTML and the Clipping widget.
The iFrame widget supports either retrieval through the user or through the server. The HTML widget has an integrated CSS, HTML, JSON and JavaScript editor, which supports direct code editing without copying the code to and from an externalapplication.
The HTML widget is able to post and process REST calls from other applications and display the results in a custom format. Via the integrated JavaScript Event Handler Framework, widgets can communicate with each other (e.g. a CRM widget “talking” to a ERP widget).
Integrate Legacy Apps
CustomApplications
15
The Clipping widget supports users without developer skills in integrating parts of other websites into their own XCC page. The Clipping widget can either use crop marks or CSS marks to select relevant content.
Integrate Legacy Apps
CustomApplications
15See video: http://youtu.be/GMvT-fUBg1g
Application Developers are able to create their custom widgets and make it very easy for their authors to integrate content or functionalities from other applications.
We have plans to build widgets that allow selection and display content from any Notes database. Application developers can share and exchange their custom widgets with other customers.
Custom Widgets with XCC API
BuildCustomWidgets
16See presentation: http://slideshare.net/timetoact/xcc-api
Keep most frequented and relevant tools readily available in a fly-out page throughout XCC and IBM Connections. The fly-out page can contain any widget.
Examples are:
people searchemergency helptime tracking applicationweather forecastcompany stockLinksIntranetpreferences
Tools Menu Always Available
Tools Menu
17
Forms Experience Builder (FEB) Widgets
Forms, Lists &
Workflows
18
The IBM Forms Experience Builder (FEB) enables line of business users to create web forms applications for stand-alone use or for customer and employee websites. Non-technical users are able to create sophisticated web applications complete with forms, database, reports, security, notifications and more.
FEB is a rapid application development platform and as such an browser based alternative to Domino applications.
TIMETOACT develops two a FEB widgets as an extension to XCC that allow embedding FEB Forms and display and edit FEB Data.
See FEB video: https://youtu.be/9TbqkRROars
Forms Experience Builder (FEB) Widgets
Forms, Lists &
Workflows
18
FEB – Form WidgetEmbed FEB Forms
Select Form (from all Forms the user has access to)
Select HeightSelect Privacy
Anonymous (e.g for Complaints / Whistleblower Forms)Authenticated (will pass users profile data to forms)
View & Use FormsView & Submit FormView Resultpage("Thank You"Page, Forms Responses, New Form)
Forms Experience Builder (FEB) Widgets
Forms, Lists &
Workflows
18
FEB Data WidgetSelect Layout (Grid, List, Table)Map Data Fields to Layout FieldsDefine Actions (Create, Edit, Delete)Format Layout and Fields with Custom CSS
Forms Experience Builder (FEB) Widgets
Forms, Lists &
Workflows
18
The capability to edit & delete data records with the FEB Data Widget is a real breakthrough that allows a complete new set of applications.
IBM Connections with XCC and FEB make a beautifully integrated Digital Workplace.
Create a Branded and Simplified Experience
Extranet forCustomers& Partners
19
With XCC, it is possible to create and customize a landing page for external users. The landing page could provide introductory information and reduce or limit complexity to the required functionality.
Of course, the resulting Extranet can be brandedin the corporate design.
Create and maintain content once, use it in the Intranet and Extranet.
73
Simplify IT
Use Cases 20 - 24
The entire Intranet is accessible with the IBM Connections Android and iOS apps.
XCC uses the latest Bootstrap templates and is responsive too.
No project required.
Participate on the Intranet from Mobile Devices
MobileUsers
20See video: youtu.be/jv4CrO4DQHE
Provide a read only access to selected Intranet content, of course with your company’s distinctive corporate design.
Anonymous access is restrictedto reading only (no comments, no likes etc.)to XCC pages that have been explicitly been by Web Masters marked as “Available to Anonymous Access” to IBM Connections Content from public and moderated communities. Content from restricted communities will never be exposed to anonymous access.
And the website is fully responsive too.
Information Access
AnonymousUsers
21
XCC is available for both IBM Connections on premises and as a service for IBM Connections Cloud.
On premises or cloud: initial setup can be achieved in less than an hour.
On-Premises and Cloud
Intranet as a
Service
22See presentation: slideshare.net/timetoact/xcc-cloud
Eliminate Web CMS costs for
SelectionPurchaseImplementationIntegrationTrainingRunning
another platform besides IBM Connections.
Reduce Costs
ChiefFinancialOfficers
23
XCC dramatically reduces Intranet complexity, as it eliminates the need for an extra Web Content Management or Application Integration platform and meets all requirements for platform integration.
User interface integrationActivity stream integration@Mention Integrationfull text search integrationsingle sign on and much more
are given, no projects required.
Update Intranet layout, templates and landing pages in a test bed without having to set up a separate test environment.
Reduce Complexity –Accelerate Development & Deployment
IT Managers
24
79
CustomerStatements
80
What our Customers Say…
„XCC brings internal communicationto a whole new level. It helpsincrease users‘ awareness about
company life and improves the onboarding process forour new employees.“
Marcin Kasa, Axxiome Group
„In an off-time minute (during a break) I installed XCC in ourAcceptation Environment.
Everything went smooth, no problems during theinstallation…“
R. Angioni, Saxion, University of Applied Sciences, Netherlands
„We createdan ideal information architecture thatseamlessly integrates internal communications andcollaboration in an hybrid Intranet.
Our new Intranet has beenperceived very well by ouremployees.“
Mandfred Meindl, Manager Intranet & Online Marketing, VAUDE Sport GmbH
& Co. KG
81
What our Customers Say…
„With IBM Connections and XCC wecan create a more agile Intranet.“
Arey Zargham & John Merlino, Tufts Health Plan
„XCC revolutionizes our Intranet entirely! Now, relevant content can be populated completely intuitive withinseconds and is globally accessible. It is a real innovation.“
Eva Martinez, Lapp Holding AG
„This innovative solution bringsadditional value to an IBM Connections environment, allowing our customers toelegantly integrate their internal communication content intotheir social business platform.
IBM and TIMETOACT together, a partnership to acceleratesocial business.“
Jason Roy Gary, CTO, IBM Social
Software Foundation
„Information and collaboration platforms are perfectlyintegrated into a user-friendly and powerful Intranet.“
Retail Customer, Germany
82
What our Customers Say…
„After only 90 minutes training evenour IT laymen were able to create
great landing pages for their departments. That‘sabsolutely incredible!“
Alexander Ramseger, Berge & Meer Touristik GmbH
„XCC has transformed IBM Connections into a completeIntranet environment. With XCC we
are able to combine the social features of IBM Connections with the functionalities and look & feel ofan Intranet.“
Sander Zwart, ilionx
„In order for Pilz Connections tosucceed, it was
important to offer all employeessimple and clear first steps intothe world of social business.
The TIMETOACT solutionenabled us to avoid reservationsand acquaint users with theconcept of knowledgemanagement.“
Jürgen Fischer, Pilz GmbH & Co. KG
83
What our Customers Say…
„With XCC the launch of IBM Connections was much more effective.
XCC has increased acceptance of our Intranet and is an indispensable tool for us.“
Carolin Strunk & Stefan Schindlbeck, Ostdeutscher Sparkassenverband
„XCC is a congenial extension of IBM Connections, which increases user acceptance substantially.“
Wolfgang Ponesch, Raiffeisenbank Bregenz
„Employees do not have to go anywhere else.
Everything is in one place.“
US Government Customer
84
What our Customers Say…
„We have never beenable to evaluate anyproduct as fast as XCC.“
Georg Probst, Lantal Textiles AG
„There is a huge gap from thetraditional Intranet to a modern
social Intranet. XCC is the bridge between them: Itmakes the shift more comfortable for the employees.“
Sven Bradtke & Henning Müller, Sparkasse Rostock
„XCC gives more structure to IBM Connection as it prominentlyplaces relevant information on the communities home page. Therefore, XCC leads to more tranparancy and decreasesfrictionloss.“
Soner BogaHANSA-FLEX AG
85
What our Customers Say…
“XCC is the perfect compliment for IBM Connections, this solution made the project possible and we are really happy with the results so far.
It is really easy to customize with almost no technical skills required.” Santiago Suarez Mesa
GRUPO FAMILIA
“We are very happy with XCC.
It has become a total game changer for our use of Connections.”
Sigthor HilmissonMinistry for Foreign Affairs of Iceland
86
What our Customers Say…
See the URL below for:• An overview of our customer statements• Customer case studies• Video Interviews with XCC users
http://connections-apps.com/product/xcc-web-content-custom-apps-for-ibm-connections/#customers
Do you want to know more? Most of our customers are willing to talk to potential customers. Just ask us and we set you up for private conversation.
87
TechnicalInformation
Appendix
88
Frank Adams
I am… (passive personalization, targetingprofile attribute inherited from LDAP)
• German Employee• Business Unit 1• Location A
I prefer… (active personalization, profile attribute set by personal preferences)
• Subject ABC• Subject GHJ
My Connections…
• My Communities• My Files
Personalization & Targeting
Navigation (German)
Links (personalized & aggregated)
Business Unit 1 News
Location A News
My Files
My Events (personalized, aggregated)
Static Content(e.g. Hotline)
Clipping Widget (e.g. Stock Quote)
Corporate Top News (in German)(personalized, aggregated)
My Special Interest
Subject ABC
Subject GHJ
My Communities
ACME Germany Homepage
89
Use IBM Connections with the XCC Web Content Management Extension as the only platform for personalized corporate Intranet homepage with landing pages for business units, service units, and large communities.
Using IBM Connections and XCC as Corporate Intranet
XCC
Personalized
Corporate
Intranet
HomepageSU1
BU1 BU2
SU2
90
Very large companies with large internal communication departments or specific integration requirements might keep their intranet homepage on a dedicated Web CMS or Portal XCC is used for landing pages for Business Units, Service Units or IBM Connections CommunitiesLanding pages are available thru conventional Intranet and IBM Connections top navigation
Integrating XCC with a Conventional Intranet
Portal or
Web CMS
based
Intranet
Homepage
SU1 SU 2 SU 3 SU 4
BU1 BU 2 BU 3 BU 4
91
1. Download XCChttps://greenhouse.lotus.com/communities/community/XCC
2. Install XCC Less then 60 minutes
3. Test & Customize XCCXCC now runs in Stealth Mode, i.e. is not visible to users. XCC can therefore be installed, tested and customized in the production environment without any interference with users.
Create and customize your first XCC pages Customize Layout Make XCC visible to all users, add new home button to CNX, set XCC as CNX homepage
Get Started – XCC for Connections On-Prem
92
Intranet as a
Service
XCC is available as a true Multi Tenant SaaS Offering.
Easy setup with a guided Self Servicehttp://slideshare.net/timetoact/xcc-cloud
Available on a per user / per month basis
Single Sign On with IBM Connections Cloud
Extends IBM Connections Cloud to a complete and deeply integrated Intranet
XCC Cloud is hosted on IBM Bluemix US and UK
Get Started – XCC for Connections Cloud
93
Develop or Relaunch your Intranet without a development system
In Place Development
New Intranet Development Intranet Relaunch Development
Create XCC pages, create and assign Content, CSS and JS
Modify CNX Navigation to launch Intranet
Create XCC pages, create and assign Content, CSS and JS
Replace current XCC landing page with new landing page
94
Access Rights
Anonymous ReaderRead Public Pages
Authenticated ReaderRead Internal Pages;
Comment, Like, Participate, Vote
Authorized ReaderRead Pages with Access Restriction
Page EditorAccess "Widgets" and "Page Settings" Tabs on Assigned Pages;
Edit all Widgets (except Locked Widgets);
AdminAccess "Page Management” and ”XCC-Settings” Tabs on all pages;
Access “XCC Admin Dashboard”
Full Access AdminWebSphere-/Sys-Admin/DB-Admin
Software Installation; Mobile Apps Configuration; Define Admins, DB-Configuration;
95
1. ATOM / RSS Feed2. Clipping / HTML3. Community Description4. Community Overview5. Event6. Files7. Forum8. HTML9. Ideation-Blog10. iFrame11. Important Links12. Links13. Media Gallery14. My Links15. Navigation16. News
17. News Channel18. News List19. News Overview20. News Slider21. People Birthday *22. People Finder23. People Selector24. Pinned Files25. Popular Content26. Preferences27. Profile Completion28. Profile Picture29. Profile Tagging30. Saved Search31. Suggestions
(People & Communities)
32. Tag Cloud33. Top News34. FEB Data Widget35. FEB Form Widget36. Website Navigation
& Breadcrumb Path37. 22 x IBM Connections *
MyPage Widgets 60. IBM Connections *
Activity Stream & Right Column
61. Custom Widgets API
* Not available in IBM Connections Cloud
XCC Widgets & Page Elements
96
08.2012 Release 1.0for Connections 3.0
05.2013 Release 2.0 Beta(Limited Availability)
Connections 4.0 Activity Stream on Homepage
10.-12.2013 Release 2.0 - 2.03(General Availability)
Connections 4.0 & 4.5PersonalizationImprovements & Bug fixesPerformance IncreasesPersonalization
01.-02.2014 Release 3.0 - 3.02 Improvements & Bug fixesNew WidgetsMobileGrid Layout
03.2014 Release 4.0Extended Page Management CapabilitiesUI & Performance Improvements
04.2014 Release 4.1Atom & RSS Feed WidgetsList and Overview News WidgetsPeople Finder WidgetBreadcrumb Path & NavigationMultilingualism
08.2014 Release 5.0IBM Connections 5 SupportIdeation-Blog WidgetPicture WidgetImport and Export of XCC pageXCC uses database to store your settings
10.2014 Release 6.0Forum Widget
People Birthday WidgetPeople Selector WidgetPersonalized Home PageCustom JavaScriptPicture Slider in Embedded ExperienceItem Count Editor / Paging
12.2014 Release 7.0Suggestions WidgetProfile Completion WidgetIntranet Preferences WidgetPopular Content WidgetMany more…
03.2015 Release 8.0XCC for IBM Connections CloudXCC for CommunitiesXCC for Anonymous UsersNews AggregationSaved Search
XCC 1.0 – 8.0 Release History (2012 – 2015)
97
07.2015 Release 9.0XCC FlyOut PageXCC for IBM Connections CloudGallery WidgetCommunity Overview WidgetCustom Widget APIClient-Side-Caching
12.2015 Release 10Custom GridsAccess Restrictions for XCC PagesBusiness Cards in XCC PagesIntegrated Code Editor Clipping WidgetCommunity Description WidgetPinned Files WidgetMy Links WidgetTag Cloud WidgetIBM Connections 5.5 Compability
03.2016 Release 11 Advanced Personalization with Boolean OperatorsForms Widget Release 1.0Media Gallery Widget with Video SupportAtom / RSS Widget with Rich Content and PersonalizationXCC Admin DashboardEvents Widget 2.015 Improvements…
XCC 9.0 - 11. Release History (2015 – 2016)
8 – 12 Weeks Release Cycle
Independent from IBM Connections Release Cycle
Full IBM Connections 5.5 Compability declared 4 days after Connections release –New Connections release works just fine with no Issues
9898
Application On-Premises Architecture
Connections Services
Blogs
Comunities
Files
Wikis
Profiles
Bookmarks
Activities
Forums
Search
Activity Stream
Boards
...
XCC
Pages
Personalization
File Upload
Layout
Grids
Access Rights
Widgets
XCC4Comm
Anonymous
Localization
Flyout
Mobile
Clie
nt
J2E
E C
on
tain
er
Sto
rage CNX
DBXCCDB
RES
T A
PI
Browser
98
9999
XCC Cloud for IBM Connections Cloud Application Architecture
Connections Services
Blogs
Comunities
Files
Wikis
Profiles
Bookmarks
Activities
Forums
Search
Activity Stream
Boards
...
XCC
Cloud
Personalization
File Upload
Layout
Grids
Access Rights
Widgets
Mobile
Localization
Clie
nt
IBM
Clo
ud
XCCDB
RES
T A
PI
J2E
E C
on
tain
er
IBM
SB
T
Sto
rage
Sto
rage CNX
DB
Browser
99
100
Our Development Landscape
IBM Connections: 4.5
IBM Connections: 5.0
Local Clone of Repository
IBM Connections: 5.5
Eclipse IDE
JazzSCM
Jazz CI Server
IBM Bluemix
Maven (incl. Grunt)
Manage
Test
Pull
Checkout
Commit
Push
Clone
Fetch
Build and TestManage HostsDevelop
101
Universal Intranet
Services & Partners
102
Demo Showcase
Technical Implementation
BudgetIntranet
Performance Intranet
StrategicUniversal Intranet
1 Day 1 Day 4-6 Days 8-12 Days > 15 Days
UI Customization, Demo Content ✔
XCC Installation ✔ ✔ ✔ ✔
Webmaster Enablement ✔ ✔ ✔ ✔
Design Concept, UI Customization ✔ ✔ ✔
Information Architecture Consulting ✔ ✔
Internal Communications& LOB Coaching
✔ ✔
Governance, Guidelines, Templates ✔
Profile Customization & Personalization ✔
Multisite Concept Implementation ✔
Legacy App Integration ✔
Content Migration ✔
TIMETOACT Professional Services for XCC
103
TIMETOACT Universal Intranet Roadmap
Enablement
& Training
Internal
Marketing
LOB Apps
& Use Cases
Custom Apps
Development
Conception
& UX Design
Requirement
Analysis
IBM Connections
Implementation
Prototyping
& Validation
3rd Party
Apps
Governance
& Guidelines
5 6 7
Kickoff &
Strategy
1 4
IBM Connections
Platform Family
2 3 8
IBM CNX & XCC
Customization
Updates &
SupportManaged
Services
Bu
sin
es
sTe
ch
nic
al
104
TIMETOACT Partners
105
Collabor-ation
Let Us Talk About…
Share
CollaborationEnterprise
Social Network
106
Social
ColLABORation
Let Us Talk About…
107
“Firms come into being in order to enable human beings to achieve collaboratively what they could not achieve alone.
If one accepts this as the true purpose of any organi-zation, then the main focus of executives’ attention should be on how to foster collaboration within their companies.”(Hansen and Nohria, 2004)
Collaboration is the Core of Every Organization
108
Bridging of Locations
109
Bridging of Departments
110
Bridging of Projects
111
Bridging of Generations
112
Workplace Engagement Around the World
Increasing Employee Engagement by a few percentage points will create a huge impact.
https://hbr.org/web/infographic/2013/11/workplace-engagement-around-the-world
113
Accelerate InnovationsBridge Business UnitsBridge LocationsBridge GenerationsCreate SynergiesCross-Link KnowledgeFacilitate CollaborationFoster our Corporate CultureIdentify Experts Increase EfficiencyPromote TransparencyReduce Mail Load
Enterprise 2.0 Benefits
114
The Connected Companies Will Prevail
115
Intranet Challenge
116
Home pageSee what is happening across your social network and access the social data that is important to you.
ProfilesFind and discover the expertise you need.
CommunitiesWork together with people who have common interests, roles and expertise. Also includes ideation, media gallery, and bridging capabilities.
BlogsPresent your ideas, receive feedback and make the most of the experience and opinions of others.
Micro-blogsReach out for help or share news with your network
BookmarksFind, save and share useful web-based content.
MailBring information and experts immediately into view by easily sharing conversations that would have otherwise been hidden in email, for faster and more informed decision-making.
ActivitiesView, manage and organize tasks and quickly complete them. Tap into your professional network.
WikisCreate and share content together with your teams and professional network.
FilesShare and discover documents, presentations, images with your colleagues. Eliminate system duplicates and reduce the amount of mail in your inbox. Provide rich social content & document management experience with add-on capabilities provided by IBM Connections Content Manager
ForumsExchange ideas with others and benefit from their expertise.
Social AnalyticsDiscover who and what you need to know through recommendations.
Polls and SurveysQuickly and easily gather feedback from clients, partners and customers.
DocsAdd IBM Docs online office productivity suite for more efficient document collaboration.
MobileAdd IBM Docs online office productivity suite for more efficient document collaboration.
DocsAdd IBM Docs online office productivity suite for more efficient document collaboration.
Enterprise Collaboration / IBM Connections
117
Application Integration
Let Us Talk About…
Do
Applications
ApplicationIntegration
118
Application Integration today is mostly “on the glass”, i.e. in the frontend making use of JavaScript Event Handler Frameworks and without backend requirementsSingle Sign On is mostly done independent of the portal framework / serverIntegration Options
iFrame REST Service ConsumptionClipping Widget Custom Widget JavaScript Event Handler FrameworkForms Experience Builder
See Use Cases 15 – 19 for more information
Integration
119
IntranetStrategies
120
Intranet Strategies for Communication & Collaboration
1. Focus on Communication
2. Focus on Collaboration
3. Side-By-Side Communication and Collaboration
4. Enhancing Communication with Collaboration
5. Integrate Communication into Collaboration
We Evaluated 5 Intranet Strategies
Beware of Challenges & Pitfalls
121121
Inefficient collaboration with mail and file servers
All knowledge locked up in mail- and file-servers
No expert identification
No employee participation
No informal learning
Not appealing to young employees accustomed to social media
Focus on Communication
Internal Communi-
cations
121
122122
Using an Internet CMS for Intranet
Web Content Management Systems are made for the Internet. That’s where the money is. Typical focus:
Pixel Perfect Layout, Asset Management, Approval Workflows…
Multisite Management, Commerce Support / Conversion Optimization (Analytics, Campaign & Lead Management, Targeting)
These features are mostly irrelevant in the Intranet and just increase cost and complexity.
122
The Sad Story of the IntranetA modern tragedy experienced by companies around the world
123123
Using an Internet CMS for Intranet
Web Content Management Systems are too complicated for occasional users from LOB
Poor LOB Adoption
Outdated Content
Web CMS market size for Intranet shrinks, grows rapidly for the Internet. In 3-5 Web CMS Intranet will be a separate market or vanish.
123
The Sad Story of the IntranetA modern tragedy experienced by companies around the world
124
2. Focus on Collaboration
Intranet Strategies
125125
Difficult to communicate the organization’s priorities, strategy, values.
Difficulty to distinguish opinions and ideas from binding / formal information and directives.
Difficulty to identify important information.
No structure, everything sorted by last update / popularity.
Focus on Collaboration
Peer-To-Peer Collaboration
125
126126
Knowledge Workers are only a small minority in most companies
Introverted People are not comfortable exposing themselves
Without a broad lobby Social Intranet projects are often delayed
Social Intranet can not be sustained by Knowledge Workers alone
Focus on Collaboration
126
127
3. Side-By-Side Communication
and Collaboration
Intranet Strategies
128
How should managers communicate, as themselves (“Mike the Manager”) or through Internal Communications (“the Manager Mike”)?
Where should employees look for content? On the Web CMS based Intranet or in IBM Connections?
Side-By-Side Communication and Collaboration
129129
Content Fragmentation
Some managers choose to communicate as themselves using the collaboration platform (“Mike the Manager”)
Some managers choose to communicate thru internal communications using the Web CMS (”The Manager Mike”)
Side-By-Side Communication and Collaboration
Attention Fragmentation
Some users refrain from the internal communications / web CMS based Intranet (“I do not need propaganda”)
Some users refrain from the collaborative platform (“If it is important it will be published by Internal Communications”)
129
130130
User Challenges
Employees have to search the Web CMS based Intranet and the Collaborative / Enterprise Social Software platform Employees need to distinguish between
Official / Unofficial ContentContent from Business Unit run by “Mike the Manager” and Content from Business Unit run by “The Manager Mike”
Side-By-Side Communicationand Collaboration
Content Overlap, Redundancy and Inconsistency
Ideas are developed in collaborative platform, need to be republished on communication platform
Some content is inevitably going to be stored in different versions in both platforms
130
131131
Government Challenges
Internal Communications defines “their” Web CMS based as the mandatory default homepage
Content Policy: All binding and relevant content from ESS in Web CMS
Side-By-Side Communication and Collaboration
131
132
With more than one platform there CAN NOT be a Single Point of Truth
Side-By-Side Communication and Collaboration
133
4. Enhancing Communication
with Collaboration
Intranet Strategies
134134
For enhanced Web CMS: Insufficient capabilities
Activity Stream / Social capabilities / Enterprise collaboration missing.
For integrated platforms: Inconsistent UI
Users must leave communication homepage for collaboration.Content fragmentation, overlap, redundancy and inconsistency, governance problems.
Enhancing Communication with Collaboration
Insufficient collaborationCollaboration integrated into communication will never reach critical mass to become self sustaining.Intranet 2.0 based on user generated content / Enterprise 2.0 will not be achieved.
134
135
5. Integrate Communication
into Collaboration
Intranet Strategies
136136
No content overlap, redundancy, inconsistency
Social software is more popular with employees
User generated content grows much faster then centrally managed content
Integrate Communication into Collaboration
136
137
IntegrateCommunication
into Collaboration
Enhance Communication
with Collaboration
Focus on Collaboration
Share
Focus on Internal Communications
Know
Intranet Strategies
Side-By-Side Communication
and Collaboration
Share
Know
138
Summary
Appendix
139
XCC is an extension for IBM Connections On-Premises and Cloud.
XCC enhances IBM Connections with classic Web Content Management and Application Integration capabilities.
XCC leverages and utilizes IBM Connections for authentication, authorization, content storage, content approval, search, notification etc.
With XCC it is much easier to compete against Microsoft SharePoint and Jive
With XCC and FEB you have a rapid application development for Line of Business Applications
Summary
140
With XCC it is easy to create use cases for all employees, not just for knowledge workers.
XCC brings structure to IBM Connections.
XCC dramatically increases IBM Connections utilization and ROI.
Summary
141
AboutTIMETOACT
GROUP
142142
Since 1994 Felix and his team developed numerous custom Line of Business Applications on the basis of IBM Notes & Domino
On January 19th 1997 Felix developed the first Web Content Management System on Domino 4.6
In 1998 Felix founded TIMETOACT. The company specializes on creating Intranet, Extranet and Internet projects with Lotus Domino.
TIMETOACT Intranet Experience
142
143143
In early 1999 TIMETOACT launched Bayer News Channel, the Intranet of the Bayer AG (120.000 employees).
TIMETOACT has worked closely with Internal Communications (and Marketing) departments ever since.
TIMETOACT Intranet Experience
143
144144
In 2000 TIMETOACT developed the first release of product TIMETOWEB, a Web Content Management System.
Over the years we enhanced TIMETOWEB with more and more collaborative functionalities and added interfaces for custom applications.
Hundreds of Intranet websites were created with TIMETOWEB throughout the Bayer cooperation and many other companies.
Hundreds of custom Line of Business Applications were developed using the TIMETOWEB APIs.
TIMETOACT Intranet Experience
144
145145
In 2007 IBM Connections emerged as a leading Enterprise Social Software Platform. TIMETOACT embraced the doftware and developed many best practices.
In 2012 TIMETOACT invented the “Custom Homepage” for IBM Connections.
In 2013 the product was renamed to "XCC -Web Content Management Extension for IBM Connections".
In 2015 applications were added and name changed to "XCC - Web Content & Custom Apps Extension for IBM Connections".
In 2016 TIMETOACT started marketing IBM Connections and XCC as the "Universal Intranet".
TIMETOACT Intranet Experience
145
TIMETOACT Universal Intranet
146146
Simplify and Improve IBM Connections Administration, Content Management and User Management http://connections-apps.com/cat
Self Services and User Management, Password and Security Management for External (Guest) Users http://connections-apps.com/uam
Integrate Internal Communications and Custom Applications into IBM Connectionshttp://connections-apps.com/xcc
TIMETOACT Products for IBM Connections
146
147
TIMETOACT is a CNX Full Spectrum Provider
Implementation Rollout Adoption
ITLO
B
Deployment
Information Architecture Consulting
Web Content Management Extension (XCC)
Quick Start Kit
Help CenterTraining Coaching
CI Adoption Widget Development / Legacy Data Integration
Connections Administration Toolkit (CAT)
Consulting
Hosting
Gamification
MarketingBranding
Governance
Support
Admin TrainingsUser Access Manager (UAM)Sign In Mgn.
Asset / Best Practice ServiceProduct
Profile Extension
The ROOTS and FRUITS of a Successful Social Intranet Implementation
https://socialintranet.org/
Our Social Business Implementation Checklist
We enable the Connected Company
Intranet Portal & Digital Workplace
Mail & MobileCollaboration & Social NetworksChange Management
Commerce & Marketing
Digital AdvisoryFull Service E-CommerceOnline Performance
Process Integration & Automation
Business Process ManagementEnterprise Integration Decision Optimization
Business Intelligence
Financial DashboardsDescriptive AnalyticsData Warehouse & Logistics
Architecture & ConsultingApplication & Mobile Development Interface Design & User ExperienceCloud Strategy & MigrationManaged Services, Support & TrainingSoftware Licensing
IT Services
Digital Transformation
Driving The Connected Enterprise – Employees, Partners and CustomersMaximizing the Return of Investments in Software Platforms
http://timetoact-group.com
Over 240 Employees, Cologne, Muenster, Hamburg, Munich, Augsburg, Stuttgart, Mannheim, Lelystad, Vienna, Zuerich
Serv
ices Software Architecture & Consulting, Interface Design, Application Development, Integration,
Deployment, Managed Services, Support, Change Management, Training, License Management
IBM & Open Source SaaS Vendors Microsoft
Exp
erti
se
Commerce & Marketing
Process Integration& Automation Digital Workplace, Intranet, LOB Apps, Mobile
Conversion Optimization, Web Analysis
BPM, EAI,
math. Optimization,
Hybrid Cloud
Business Intelligence, ISV for IBM Connections, Mail, Portals, Social, UX,
WebCM
BPM, Mail, Migration, Mobile
BI, ISV for Office365 & SharePoint
Pro
du
cts
Commerce,Coremetrics,
Pixelboxx, Tealeaf, Xtify
BPM, BlueWorks, ILOG, WebSphere
Process Server, MQ, IIB, Sterling
Cognos BI & TM1, Connections, Chat, Docs, Domino,
Meetings, Portal, Watson, Worklight
Google Apps, Office 365,IBM Cloud
Azure, BizTalk,Excel Services,
Performance Point, SharePoint, SQL
151
Felix Binsack XCC Product Idea & Sponsor+49 221 [email protected]
Frank RiedijkSales Consultant+316 2998 6009 [email protected]
Philipp van den Boom XCC Inside Sales+ 49 221 [email protected]
Call or Mail us for Questions!
Otto FoergConsultant+49 89 [email protected]
Jan Hendrik GroeneConsultant+49 89 [email protected]
Support [email protected]+ 49 221 97343-53
