stoke-on-trent supporting people service...

Service Directory

Stoke-on-TrentSupporting People

ContentsWhat is Supporting People 3

Who are services for? 4

What customers can expect 5

Examples of what customers can achieve 6

Types of services Supporting People fund 7

Services for...

Services for all 11

Homeless Families and Teenage Parents 15

Single Homeless 16

Refugees 19

Older People 20

Domestic Abuse 28

Mental Health Problems 30

Offenders/People at risk of offending 32

Learning Disabilities 34

Drug and Alcohol Problems 36

Physical and Sensory Disabilities 38

People with HIV/AIDS 40

Typical Customers Journeys 41

Supporting People Contact Details 44

Supporting People is a government fundedprogramme that pays for services to providehousing related support.

This helps stop homelessness and helps people livein their own homes.

This directory details the services we fund.

What is Supporting People?

Stoke-on-Trent • Supporting People Service Directory

3

Who are services for?

• Older people, including frail elderly

• Young people

• People with mental health problems

• People with learning disabilities

• Homeless families

• Offenders or people at risk of offending

• People with a physical or sensory disability

• People with alcohol problems

• People with drug problems

• Refugees

• Single homeless people

• Teenage parents

• Women at risk of domestic violence

• People with HIV/AIDS

• Anybody at risk of losing their home


4

What customers can expect

• A support plan developed with the customer andupdated regularly with agreed actions to help themachieve their goals

• Fair treatment

• Involvement and consultation within the service

• Protection from all forms of abuse (e.g. physical,psychological, emotional, financial, sexual)


5

Examples of what customerscan achieve

• Claim the correct benefits

• Find paid work

• Reduce debt

• Go to training courses and get qualifications

• Find activities

• Start volunteering

• Make contact with friends and family

• Better physical health

• Better mental health

• Manage drug or alcohol problems

• Get aids and adaptations

• Avoid eviction

• Find more settled accommodation

• Comply with statutory orders

• Manage self harm

• Avoid harming others

• Avoid harm from others

• More choice and involvement in the localcommunity


6

Types of services we fund

Supported Housing

Long or short term accommodation based servicesprovided in self contained or shared properties, orhostel accommodation.

Support provided includes;

• setting up and maintaining a home,

• signposting to other services,

• help to access education,

• employment,

• volunteering or other daytime activity,

• benefits and budgeting,

• confidence building,

• daily living skills,and

• help finding move on accommodation.

Support provided is based on what people need andwant.


7

Resettlement SupportMost short term supported housing services continueto provide support for a short period of time afterpeople move onto independent living.

Floating SupportProvides help and advice to people living in their ownhome, to help them continue living independently andavoid social isolation. Support provided is similar tosupported housing, please see page 7.


8

Community AlarmsProvide help at the touch of a button, usually througha pendant or pull cord.

Sheltered HousingPurpose built accommodation for older people overthe age of 55. Most schemes have self contained flatswith small lounges and bedrooms and havecommunity facilities including residents’ lounge,tea/coffee preparation areas, laundry and guest room.

A warden or scheme manager is available for supportduring the day with 24 assistance through an alarmsystem. Customers in sheltered housing may havethird party care packages.

Extra Care Sheltered HousingSimilar to sheltered housing. Care and supportservices within the scheme can be accessed ifneeded and reduced or increased as individual needchanges. Support staff are available 24 hours a day.

Residents of extra care schemes may have a widerange of support or care needs, from quite high levelsto needing no support.

Many extra care schemes have a lounge, restaurant,shop, hairdresser, gym and space for social activity.


9


Home Improvement Agency

Provides services to people living in any type ofhousing; owner occupiers and people living in rentedaccommodation, across the city.

The focus of the service is to help people maintain thesafety and security of the property through a range ofservices including; home improvement grants,management of repairs, and the handyperson service.

The handyperson service provides help with smallrepairs and adaptations, home hazard checks toprevent falls and fire prevention risk checks.

In addition the service can help with small removalsand help to find a reputable contractor to undertakedecorating or gardening work.

10

Services for all

Floating Support• Brighter Futures/Stoke-on-Trent and District

Gingerbread Centre/North Staffs YMCA- smartmovestel: 01782 683166email: [email protected]

• North Staffs YMCA- Mediation Service (for existing Supporting Peoplecustomers)tel: 01782 280100email: [email protected]


11Home Improvement Agency• Revival Home Improvement Agency

tel: 01782 749202email: [email protected]

Mediation

Services for all

• Citizen’s Advice Bureau - HanleyProvide advice and information about debt,benefits, discrimination, housing and employment.tel: 01782 408600email: [email protected]

• Soldiers, Sailors, Airmen and FamiliesAssociation (SSAFA)Help and support people, and their families, whoservice or used to service in the Armed Forces.tel: 0800 7314880 (confidential support)tel: 01785 212680 (Staffordshire branch)email: [email protected]


12

Other useful contacts• Asist

Provide advocacy services to vulnerable adultsacross Staffordshire and Stoke-on-Trent, and tovulnerable young people from 12 years upwards inStoke-on-Trent.tel: 01782 845584email: [email protected]

Services for all

• North Staffs Carers AssociationProvides a range of support services to carers.tel: 01782 834 836email: [email protected]

• Safer City PartnershipCreating a ‘safer Stoke-on-Trent’.tel: 01782 235708email: [email protected]


13

• Housing and Council Tax Benefittel: 01782 232982email: [email protected]/benefits

• Job Centre Plustel: Claim a benefit - 0800 055 6688tel: Look for a job - 0845 6060 234www.jobcentreplus.gov.uk

Services for all


14• Housing Advice Centre

Provides information and advice on housing issues.Helps find accommodation and gives advice topeople who are facing homelessness. The serviceis also responsible for allocation of social housingthroughout the city.Housing Solutions ServiceSouth Wolfe Street, Stoketel: 01782 233696Emergency (out of hours) 01782 234234Stoke On Call (register for Homeline)tel: 01782 232126stoke.gov.uk

• Social Care Contact CentreProvides a range of services to care for, and protectthe people who live in the city, including childrenand their families, older people, adults and childrenwith learning disabilities, physical disabilities ormental health needs.tel: 0800 5610015

Homeless Families andTeenage Parents

Short Term Supported Housing• Stoke-on-Trent and District Gingerbread Ltd

- Catherine Courttel: 01782 215656email: [email protected]

Other useful contacts• Family Information Service

Provide free information, advice and guidance onany parenting issue.tel: 0800 0151120email: [email protected]

• Sure Start Children’s Centres Provide a variety of advice and support for parentsand carers.See www.direct.gov.uk for local centres


15

• Stoke-on-Trent and District GingerbreadCentre Ltd - Rothesay Courttel: 01782 344740email: housing_team_manager@gingerbreadcentre.co.ukwww.sotgingerbread.ik.com

...see also ‘Services for all’


Single Homeless People

Short Term Supported Housing

Shared or self containedaccommodation

• Arch (North Staffs) - Supported Housingtel: 01782 204479email: [email protected]

• Brighter Futures - Community Housingtel: 01782 406000email: [email protected]

• Further Options - The Willowstel: 01782 377270email: [email protected]

16


Hostel Accommodation

• Brighter Futures - 90 Hope Streettel: 01782 406000email: [email protected]

• North Staffs YMCA - Edinburgh Housetel: 01782 222376email: [email protected]

• The Salvation Army - Vale Streettel: 01782 744374email: [email protected]


17


Other useful contacts


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• Rough Sleeper TeamHelp rough sleepers find accommodation, claimbenefits and find a doctor. Provide a daily outreachservice.tel: 0800 9702304

• Housing Advice CentreProvides information and advice on housing issues,helps find accommodation and gives advice topeople who are facing homelessness. The serviceis also responsible for allocation of social housingthroughout the city.Housing Solutions ServiceSouth Wolfe Street, Stoketel: 01782 233696Emergency (out of hours) 01782 234234Stoke On Call (register for Homeline)tel: 01782 232126

Refugees

Short term supported housing• Staffordshire Housing Association

- Blue Mountaintel: 01782 572288email: [email protected]

Other useful contacts• Arch (North Staffs)

Refugee Advice and Floating Support Service.tel: 01782 204479email: [email protected]

• Citizens Advice Bureautel: 01782 408600email: [email protected]


19


Older People

Sheltered Housing Schemes• Anchor - Chell Green Court (Chell)


• Midland Heart - Reginald Mitchell Court (Hanley)tel: 01782 284722email: [email protected]

• Housing 21 - William Birch Court (Berryhill)tel: 0370 192 4895email: [email protected]

• Affinity Sutton - William Fiske Court (Trent Vale)tel: 01782 534286email: [email protected]


20

Older People

• Sanctuary Midlands- Victoria Court (Fenton), St Judes (Shelton),Etruria Locks (Etruria) and Sandon Court (Meir)tel: 0800 023 4503email: [email protected]

• Staffordshire Housing Association- Bradeley Village (Bradeley) andHanover House (Fenton)tel: 01782 744533email: [email protected]

• Stoke-on-Trent City Council- Unpooled HRASupport to tenants of local authority shelteredhousing schemes and surrounding area.tel: 01782 235675email: [email protected]


21

Older People

Extra Care Sheltered Housing Schemes• The ExtraCare Charitable Trust

- Berryhill Village (Berryhill) tel: 01782 204949- Camoys Court (Cobridge) tel: 01782 838951- St Dominics Court (Stoke) tel: 01782 747399email: [email protected]

Culturally Sensitive Sheltered Housing• Staffordshire Housing Association

- Alhambra Courttel: 01782 744533email: [email protected]

• Accord - Rowan Village (Meir)tel: 01782 341947email: [email protected]


22

Older People

Floating Supporting• Brighter Futures - Safe and Sound



23


Older People

Community Alarms• Stoke-on-Trent City Council - Lifeline


• Sanctuary Midlands - Community Alarmstel: 0800 023 4503email: [email protected]

• Bromford Carinthia Housing Association- Community Alarmstel: 0845 605 0603email: [email protected]


24

Older People

• Midland Heart - Malkin Way and Prospect Streettel: 0845 850 1020 Extension 5611email: [email protected]

• Riverside Housing Association- Moss Green Alarm Servicetel: 01782 337853email: [email protected]

• Staffordshire Housing Association- Community Alarmstel: 01782 743831email: [email protected]

• Teachers Housing Association- New Park Gardenstel: 0207 4409440email: [email protected]


25

Older People

Other useful contacts• Age Concern North Staffordshire

Provide information, advice, activities, befriendingand support for people over 50 in Stoke-on-Trent,Newcastle-under-Lyme and StaffordshireMoorlands.tel: 01782 286209email: [email protected]

• Meals on Wheels and Frozen Meal ServiceCan deliver hot meals or frozen meals to people’shomes, when they are unable to cook or shop forfood.tel: 0800 5610015

• National Pensioners ConventionCampaigning for dignity, financial security andfulfilment for all older people across the UK.tel: 0207 553 6510email: [email protected]


26

Older People

• The Pension ServiceProvides a wide range of information about theState Pension, Pension Credit, Winter Fuel Paymentand related benefits.tel: 0845 606 0265textphone: 0845 606 0285

• WRVSHelp and support older people to live well, maintaintheir independence and play a part in their localcommunity.tel: 0845 601 0071www.wrvs.org.uk

• Phonelink - a service of SaltboxA free telephone befriending service for the over60’s, who would enjoy a regular chat on the phone.Stoke-on-Trent city wide.tel: 01782 265651


27

Domestic Abuse

Short Term Supported Housing• Potteries Womens Refuge - The Bluebell


• Refuge - Asian Women’s Projecttel: 01332 200027email: [email protected]


28 ...see also ‘Services for all’

Domestic Abuse

Other useful contacts• National Domestic Violence Helpline

tel: 0808 2000 247www.nationaldomesticviolencehelpline.org.uk

• Male National Domestic Violence Helplinetel: 0808 8010327

• Domestic Violence Team- Arch (North Staffs)tel: 01782 205500 (Helpline)tel: 01782 683754 (Support and advice)

• Savana (Sexual Violence Service)tel: 01782 221000www.savana.org.uk


29

Mental Health Problems

Long and Short Term Supported Housing


• Brighter Futures - Housing and Social Care - Resettlement and Recoverytel: 01782 406000email: [email protected]

• North Staffs Mind - North Staffs Mind Housingtel: 01782 824529email: [email protected]

• Rethink- Millicent House and Millicent House Housingtel: 01782 333675email: [email protected]

• Staffordshire Mental Health HelplineFreephone number available for anyone who hasconcerns about their mental health or that ofsomeone they know.tel: 0808 800 2234


30


Mental Health Problems

• The Clubhouse Network - The American,The Observatory and twentyfourSEVENProvides opportunities for people with livedexperience of mental health problems to meet newpeople, get support, training and job opportunities.Lots of activities throughout the week, call for moreinformation.tel: 01782 835220 (The American)tel: 01782 272799 (The Observatory)tel: 01782 234370 (twentyfourSEVEN)email: [email protected]

• Healthy Minds Network Stoke-on-TrentProvides support for people with anxiety, depressionand other common mental health problems.tel: 01782 828040email: [email protected]

• SANElineNational out-of-hours telephone helpline.tel: 0845 7678000

• ChangesA user-led mental health charity.tel: 01782 289592email: [email protected]


31

Offenders/People at risk of offending

Short term supported housing• Arch (North Staffs)

- Ashwood Supported Housingtel: 01782 204479email: [email protected]

Floating Support• Heantun Housing Association

Floating support for high risk offenders.tel: 01902 571160email: [email protected]

• NACRO - Housing with supporttel: 01332 273703email: [email protected]


32


Offenders/People at risk of offending


• Staffordshire Probationtel: 01782 202800email: staffs.probation@staffordshire.gov.ukwww.staffordshireprobation.org.uk

• Brighter Futures - Chepstow House Provides support and information to women whohave offended or are at risk of offending.tel: 01782 208200


33

Learning Disabilities

Supported Housing• Choices Housing Association

- Choices Accommodation Based Servicestel: 01782 254000email: [email protected]

• Salvation Army - Lovatt Courttel: 01782 415621email: [email protected]

• Brighter Futures - Learning Disability Servicetel: 01782 406000email: [email protected]


34


Learning Disabilities


• ReachSupport people with learning disabilities to choosethe life they want to live.tel: 01782 747872email: [email protected]

• MencapValuing and supporting people with a learningdisability, and their families and carers.tel: 0808 808 1111email: [email protected]

• Learning Disability ServiceProvides specialist healthcare services e.g. adultrespite, assessment and treatment, rehabilitationservice for people who present with behaviour thatchallenges, a forensic rehabilitation service, dayassessment and outreach and a multidisciplinarycommunity learning disability team.tel: 01782 427635email: [email protected]


35

Drug and Alcohol Problems

Short Term Supported Housing• Brighter Futures - Hopwood House


Other useful contacts• ADSIS

Confidential service for alcohol users, their familiesand friends.tel: 01782 271096email: [email protected]

• CRI - Eastgatetel: 01782 594584email: [email protected]


36


Drug and Alcohol Problems

• Stoke-on-Trent Community Drug ServiceNeedle Exchange and confidential service for adultdrug users, their families and friends.76-82 Hope Street, Hanley, ST1 5BYtel: 01782 219777

• T3Confidential drug and alcohol service for under 19s.tel: 01782 221090

• CanalsideConfidential drug and alcohol service for adults.tel: 01782 221090

• Safer City PartnershipContact for details of drug and alcohol services inStoke-on-Trent.tel: 01782 235708email: [email protected]


37

Physical or Sensory Disabilities

Long Term Supported Housing

• Sanctuary Midlands - Brookes Courttel: 0800 023 4503email: [email protected]

Other useful contacts• RNIB

Supporting blind and partially sighted people.tel: Helpline - 0303 123 9999email: [email protected]

• RNIDOffers free confidential and impartial information ona number of subjects including hearing aids,equipment, tinnitus, communication, employment,legislation and benefits, as well as many issuesrelating to deafness and hearing loss.tel: 0808 8080123textphone: 0808 808 9000sms: 07800 000360email: [email protected]


38


Physical or Sensory Disabilities

• Disability Resource TeamAdvice and support for people with long termdisabilities, about how to live as independently aspossible in their own homes.tel: 01782 235200minicom: 01782 235285email: [email protected]

• Disability SolutionsAdvice and information on benefits and finance,mobility and access, equipment and aids, holidaysand leisure, training on awareness and DisabilityDiscrimination Act.tel: 01782 683800minicom: 01782 683804sms: 07797 801397email: [email protected]

• Access TeamThe Access Team is the main point of contact foraccess issues relating to disability.tel: 01782 232236 or 236667minicom: 01782 236919email: [email protected]


39

People with HIV/AIDS

Floating Support• Staffordshire Buddies

- Positive Housing Supporttel: 01782 201251email: jenny.crowther@staffordshirebuddies.co.ukwww.staffordshirebuddies.co.uk


• Terence Higgins TrustInformation, support and advice on HIV and sexualhealth.tel: 0845 1221 200email: [email protected]

• Sexual Health LineFree confidential information and advice on sexualhealth.tel: 0800 567 123

• National AIDS Trusttel: 0207 8146767email: [email protected]


40


Typical Customer Journey -Supported Housing


41

• You have nowhereto live, or

• Need support toget the skills youneed to live onyour own

• Get supportfinding somewhereto live on your own

• Move into yournew home

• Carry on gettingsupport to liveindependently

• Move intoSupportedHousing

• Get support tolearn new skillsand gain selfesteem andconfidence

• Reach your goals

• Stop gettingsupport

• Live on your ownwith the skills youneed

Typical Customer Journey -Sheltered Housing


42

• You can’t live inyour own houseanymore, or

• You need supportto liveindependently, or

• You want moresafety andsecurity, or

• You’re lonely livingon your own

• Carry on livingindependently

• Have an activesocial life

• Feel safe andsecure

• Move intoSheltered Housing

• Get support tocontinue livingindependently

• Get supportfinding daytimeactivities

• Reach your goals

Typical Customer Journey -Floating Support


43

• Finding it difficultto keep yourhouse, or

• Need supportfinding things todo

• Achieve your goals

• Stop gettingsupport

• Start gettingfloating support

• Get help to learnnew skills and gainself esteem andconfidence.

• Get help with skillsto maintain yourhome

• Get help findingdaytime activity

• Keep your home

• Carry on livingindependently

• Feel fulfilled inyour daily life

Contact

tel: 01782 232123fax: 01782 232217text: 07786 200700email: [email protected]/supportingpeople

Supporting People TeamStoke-on-Trent City CouncilCivic CentreGlebe StreetStoke-on-TrentST4 1RN

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