stock clerk ebook copyright texas education agency (tea)
TRANSCRIPT
Do you like . . .
• Communicating with others (supervisors, peers, subordinates)?
• Working with the public?• Handling and moving objects?• Performing general physical activities?• Controlling machines and processes?
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Do you like . . .
• Training and teaching others?• Establishing and maintaining interpersonal
relationships?• Identifying objects, actions, and events?• Gathering information?• Judging the quality of merchandise?
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Then you may like . . .
being a stock clerk for a sales floor.
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Responsibilities for Stock Clerks
• Receive, store, and issue sales floor merchandise
• Stock shelves, racks, cases, bins, and tables with merchandise
• Arrange merchandise displays to attract customers
• Periodically take physical count of stock or check and mark merchandise
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Responsibilities for Stock Clerks, Cont.
• Answer customer’s questions about merchandise
• Advise customers on merchandise selection• Itemize and total customer merchandise
selection at checkout counter– use cash register– accept cash or charge card for purchases
• Take inventory or examine merchandise to identify items to be reordered or replenished
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Responsibilities for Stock Clerks, Cont.
• Pack customer purchases in bags or cartons• Stock shelves, racks, cases, bins, and tables
with new or transferred merchandise• Receive, open, unpack, and issue sales floor
merchandise• Clean display cases, shelves, and aisles
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Responsibilities for Stock Clerks, Cont.
• Compare merchandise invoices to items actually received to ensure that shipments are correct
• Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials
• Transport packages to customers’ vehicles
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Personality Characteristics for Stock Clerks
• Self control—maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior in very difficult situations
• Dependability• Integrity• Cooperation—good-natured cooperative
attitude• Attention to detail
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Personality Characteristicsfor Stock Clerks, Cont.
• Stress tolerance—accepting criticism and dealing calmly and effectively with high stress situations
• Concern for others—being understanding and helpful to others
• Social orientation—ability to work with others• Independence• Initiative—willingness to take charge
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Knowledge Required for Stock Clerks
• Customer and Personal Service• Mathematics• English Language• Administration and Management
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Important Skills for Stock Clerks
• Speaking• Active Listening• Service Orientation• Social Perceptiveness• Coordination• Time Management
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Work Values for Stock Clerks
• Relationships-provide service to others and work with co-workers in a friendly non-competitive environment
• Support-value supportive management that stands behind employees
• Independence-allow employees to creatively work on their own and make decisions
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