steve nyveld quality assurance. requirements management
DESCRIPTION
RequirementEnabledAlertActionApplies Driver Licenceenabled PREVENT LOGINDriver Vehicle Registrationenabled WARNING ONLYVehicle Driver Authorityenabled PREVENT LOGINDriver Vehicle 6 mth Inspectionenabled WARNING ONLYVehicle Vehicle Comp. Insuranceenabled WARNING ONLYVehicle Operator Accreditationenabled WARNING ONLYVehicle Undertakingdisabled PREVENT LOGINDriver Possible actionsTRANSCRIPT
Steve Nyveld
QUALITYASSURANCE
REQUIREMENTS MANAGEMENT
REQUIREMENTS MANAGEMENTRequirement Enabled Alert Action AppliesDriver Licence enabled EMAIL PREVENT LOGIN DriverVehicle Registration enabled EMAIL WARNING ONLY VehicleDriver Authority enabled EMAIL PREVENT LOGIN DriverVehicle 6 mth Inspection enabled EMAIL WARNING ONLY VehicleVehicle Comp. Insurance enabled EMAIL WARNING ONLY VehicleOperator Accreditation enabled EMAIL WARNING ONLY VehicleUndertaking disabled EMAIL PREVENT LOGIN Driver
Possible actions
REQUIREMENTS MANAGEMENT
LOSS OF GPSClient
Event015-09-14 12:03:54 BGO04 (U-0189) GPS: Open Circuit
Fleet configuration
FARE DISCREPANCYIs the driver recording the amount shown on the meter?
NO-SHOW REPORTDid driver bother going to pick-up address before no-show?
PICK-UP LOCATION REPORTDid meter go engaged at the correct address?
RESUBMIT REPORTAre drivers resubmitting too many jobs?
PANIC REPORTHas there been any use of the panic/duress alarms?
TAXI AVAILABLITY REPORT
DRIVER SETTINGSOperator Override
Operator can change driver settings.Driver gets message when it is done.
OVERRIDING PROPERTIESUser (Driver) or Vehicle
OUT-OF-CAR RESET
BLACKLIST
Driver can blacklist a passenger or addressPassenger can blacklist a driverMay be illegal in some areas
REWARDS
Encourage drivers to do work.Need to find a suitable report
ACTION LIST
Special queue for jobs that require operator intervention
Jobs that have been waiting too longJobs that the system is confused about. Only happens on server restart.
Can configure time before job moves to action queueRe-queued jobs appear as fresh jobs.
PROBLEM BOOKINGS
ALERTS on PROBLEM BOOKINGS
An alert is given if there’s a problem dispatchingAddress blacklisted by some driversNo suitable car
Too many passengers (above)Inconsistent attributeseg WAT and SedanNo suitable car workingBlacklisted by everyone
Manual dispatch set
PHONE STATISTICS
RESPONSE TIME REPORT
RESPONSE TIME REPORT
CONCLUSION
SmartMove provides tools to help fleet operationYou need to monitor what is going on. Need the will to take action. Often a problem with co-ops.
Next: how to tune the way SmartMove operates.