staying connected through language & content · award winning, secure machine translation •...
TRANSCRIPT
© 2020 SDL© 2020 SDL1
Staying Connected through
Language & Content
Starting in a few minutes…
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Meet. Learn. Share.
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“The value of communicating and listening to one another is more relevant today than ever. In these troubled times, our commitment to our purpose of Global Understanding is only strengthened and more heartfelt. We are here to help you navigate these choppy waters. And we promise to live our principles daily by standing for openness, inclusion and understanding.”
A message from us all at SDL
Our Commitment to Diversity, Inclusion & Understanding
© 2020 SDL© 2020 SDL6
What is your biggest takeaway from the last two months, and
ever-changing market conditions?
A question for you…
© 2020 SDL
Colleagues working from home SAFELY
Ensuring customer continuity
Virtual communication with employees, customers and
partners
IT delivered platforms,
to maintain productivity
levels globally
SDL’s Effective Response to COVID-19
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• No service disruptions
• Meeting new customer demands
• R&D pace maintained
• 1000+ customer engagement
• Increased NPS in the period
• Excellent customer feedback
© 2020 SDL
Thanks to our colleagues who have worked very hard!
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Through the Covid19 Pandemic:• 90% coping well with Remote working
• 80% balancing well through this period
• 89% support company approach through pandemic
• 85% collaborating well
• 93% say customers recognize our commitment to them
#LifeatSDL
© 2020 SDL
Thanks to our Customers for their Support
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"I wanted to say to you that we really appreciate the continued great service. We understand the difficult circumstances you and the local teams are dealing with and want you to know that it is not gone unnoticed. Thanks!"
"I just want to say a big thank you for your support. The team has been working under unrealistic timelines and tight schedules in order to help us cascade important market viewpoints to customers."
"SDL delivers on time, if not ahead of schedule. We appreciated getting an email from Adolfo regarding the Corona virus and we see that SDL is properly prepared with its BCP."
"With new information coming every day, if not every hour, we are trying our best to communicate as quickly as we can to all of our markets. I do thank you, the translators and the rest of the team for all your quick work on this."
"The last few weeks have been absolutely manic and I cannot thank you and the rest of the SDL team enough for all your support and assistance while we navigate through these challenges. You make it all possible! Sincerest thanks, I truly mean it. "
“Truthfully I have not felt any difference in terms of the standard of service from your team, and in these challenging times, it’s definitely something to be proud of.”
“Thanks again! For everyone. Can’t thank you enough for just accommodating yet another round of urgent RUSH COVID-19 Comms.”
Improved NPS during Covid19
© 2020 SDL
Continuing to Deliver Innovation during COVID-19
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• Customer dashboards, data and insights
• Automated and intelligent workflows• Utilized by the majority of SDL
customers today
Service excellence through automation
• Over 130 Neural Machine Translation Language Pairs
• Translation speed up 10x and quality improvements across all languages
• Adaptable Language Pairs• Lower Total Cost of Ownership
Award winning, secure Machine Translation
• SDL Tridion Docs 14 released• Unified collaboration and advanced
governance• SDL Tridion Sites 9.5 upcoming release,
with new UX and ecosystem enablement
Intelligent content management solutions
End-to-end, cloud-native language platform
• Continuous addition of features to our flagship Translation Management System, including AI and in-context previews
• SDL Trados Live, our first hybrid cloud/desktop solution built on SDL Language Cloud
• And more… !
© 2020 SDL
Post Covid19 - New Challenges and Opportunities
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• Non-linear journeys
• Peers and influencers
• Attention spans
• Media and channel
preferences
• Values and expectations
• Economic hit
• Business disruption &
continuity
• Importance of global
audiences
• Always-on, agile processes
• Automated, intelligent
workflows
• Cloud adoption
• Data-driven decisions
• Volume, format, media
• Consistent digital experiences
• Content impact and relevance
• Content security and compliance
External Internal
Economy & Growth Consumer Changes Digital Transformation Digital Content
© 2020 SDL© 2020 SDL12
My takeaway…
• It is all about Clear Communication, Content and Engagement
• We have learned to listen more, share more, talk more, collaborate more and stay connected in a new digital way.
• We now live in an era where everything will have been "digitally accelerated"
© 2020 SDL© 2020 SDL13
1. How do I optimize my global communications for impact and brand-building
2. How do I manage the explosion of content volumes and types, across my organization and customer touchpoints?
3. How can I leverage automation be agile in my language and content processes, to spend more time on strategy?
4. How do I keep my company’s content secure and compliant in remote-working environments?
5. How to I manage my content for intelligent insights and prepare for AI?
Important Questions to be asking now:
© 2020 SDL© 2020 SDL
Content Translation Understanding
Intelligent Content Intelligent Translation Global Understanding
X
Our continued commitment to you
Applied to deliver a variety of services across industry verticals: product launches, online services, electronic device voice assistants, regulatory filings, medical equipment documentation, clinical trials, field tests of devices/medical, filings and documentations, IPOs, ….
and software powering internal communications, online retail experiences, digital knowledge platforms, mission critical information, health insurance, medical devices operating documentation, secure communications....
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© 2020 SDL© 2020 SDL15
Before we go to Q&A, it’s time to tell you about an exciting
new service powered by SDL
© 2020 SDL© 2020 SDL16
Andrew please could you create a still of the video on this slide please – we want to pause before running the video
© 2020 SDL
Smart Language
Translation for the
Enterprise
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Technology-enabled service built on the innovative SDL Language Cloud foundation
Flexible subscription plans that are based on documents, not words combined with simple credit card payment
Intelligent, intuitive, fully secure self-service translation built to enterprise standards
Be the first to experience SLATE by registering your interest @ sdl.com/SLATE
Faster time to market through a fully automated experience
Award-winning MT complemented by review and revision (post-edit) delivered by our world-class in-house language service experts
SDL Language Cloud powered
What is SLATE?
© 2020 SDL18
© 2020 SDL
Re:ConnectWhat’s Coming Up!
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© 2020 SDL© 2020 SDL20
To talk to our teams visit: [email protected]
June 23• 8:00 AM PST• 4pm PM BST
June 16• 8:00 AM PST• 4pm PM BST
June 18• 8:00 AM PST• 4pm PM BST
Register to join at: SDL.com/reconnect
Register to join at: SDL.com/reconnect
Register to join at: SDL.com/reconnect
Translating Intelligently in 2020 and Beyond
Staying Connected with Customers –Finance / Legal
Intelligent Content in 2020 and Beyond
© 2020 SDL© 2020 SDL21
Thank you for listening.Now it’s our turn.
© 2020 SDL© 2020 SDL22
Ready to Answer Your Questions!
Alexandra
Jarvis
SVP, Corporate
Marketing & Strategy
Thomas Labarthe
Chief Revenue Officer
Marcus
Hearne
SVP, Product &
Solutions
Management
Maria
Schnell
SVP, Global Language
Officer
Betsy
Fallon
EVP, Global Client
Services
Azad
Ootam
Chief Technology
Officer
Christophe
Djaouani
EVP,
Regulated Industries
© 2020 SDL© 2020 SDL
The intelligent language
and content company
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