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Staying connected in the Last Frontier

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Page 1: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Staying connected in the

Last Frontier

Page 2: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for
Page 3: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for
Page 4: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for
Page 5: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for
Page 6: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Juneau

Anchorage

Fairbanks

Page 7: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Atlanta GATulsa OK

Cedar Rapids IA

Page 8: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Atlanta GATulsa OK

Cedar Rapids IA

Grand Forks MN

Scottsbluff NE

El Paso TX

Tallahasee FL

Ft Worth TX

Page 9: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

JuneauAnchorage

Fairbanks

Barrow

Nome

Kodiak

Sitka

Ketchikan

Dillingham

Dutch Harbor

Page 10: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

JuneauAnchorage

Fairbanks

Barrow

Nome

Kodiak

Sitka

Ketchikan

Dillingham

Dutch Harbor

26 Alaska Legislature Offices

Page 11: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Alaska District 6-C• Largest district in the US• 250,000 square miles• 126 communities• Larger than every state except Texas (269,000/sq miles)

• 27,000 people

District 6-C

Page 12: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Alaska Legislature Profile

• 20 Senators, 40 House Members

• 440 legislative/administrative staff

• 90 day session in Juneau, 275 days in home districts

• 52 of 60 Legislators live over 500 miles from the Capitol (Juneau).

Page 13: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

• Great distances between communities. Few roads.

• Expense, time, and weather issues involved with travel.

• Lack of high speed circuits to many locations (satellites).

Alaska’s Communication Challenges

Page 14: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

JuneauAnchorage

Fairbanks

Barrow

Nome

Kodiak

Sitka

Ketchikan

Dillingham

Dutch Harbor

State of AlaskaLegislative Information Offices

Satellite Coverage

Page 15: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Satellite Dishes/Radio Towers in Alaska

Chevak, Courthouse

Page 16: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Barrow Alaska Earth Stations

Page 17: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

St. Paul

Page 18: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Kennsington, in the spring

Page 19: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Kennsington, in winter

Page 20: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Prudhoe Bay

Page 21: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Mekoryuk(near Bethel)

Page 22: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Asknuk Mtn, Scammon Bay, Western Alaska

Ugchirnak Mtn., Bethel, Western Alaska

Page 23: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for
Page 24: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

– We operate a Microsoft Exchange 2007 Server with• Outlook 2007 clients

• OWA (Outlook Web Access)

– Microsoft Office Communicator Server (OCS) 2007• Instant Messaging, video calls

• Presence

• CWA (Communicator Web Access)

– Smartphones/Mobile devices/Laptop connectivity• Blackberry (BES), iPhones, Android, etc..

– OCS/CWA connectivity

• USB devices for laptops

Alaska Legislature Products/Projectsto facilitate communications

Page 25: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Major Features:•Email, •Calendar,•Contacts,•Instant Messaging•Alerts•Network Presence

Exchange2007/Outlook 2007

Page 26: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

• Webmail (Calendar, Contacts)

– 90% of ‘desktop’ Outlook features are available.

– Good solution for remote locations with slow connections.

• Provides link to internal SharePoint site for document sharing.

Outlook Web Access (OWA)

Page 27: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Major Features:• Instant Messaging, • Email, • Organize a meeting,• Presence/Status• Start a video call

Office Communicator 2007

Page 28: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Office Communicator 2007Video Call

Page 29: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

• Installed on all Legislative computers• Used in:

– Remote offices– Intra office– In meetings (between moderators)

• Communicator Web Access (CWA)– Just rolling out for the Alaska Legislature– Users can log into secure network for Instant Msging– Envision Office Communicator as a productivity tool– Training and ‘roll-out’ announcements later this year.

Office Communicator

Page 30: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

https://cwa.legis.state.ak.usEncrypted through SSL third party-certificate based encryption (the same mechanism that secures online ordering).

MicrosoftCommunicator Web Access

(CWA)

Page 31: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Office Communicator (OCS)vs.

Communicator Web Access (CWA)

Page 32: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

•Major Features:•Instant Messaging •Desktop Sharing•Status Change Alerts

MicrosoftCommunicator Web Access (CWA)

Page 33: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Other

Blackberry

iPhone

0

20

40

60

80

100

120

140

160

20072008

20092010

Other

Blackberry

iPhone

Smartphone preference at the Alaska Legislature

Page 34: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

• Products:– iDialog for iPhone– iOCS (untested)

– FUZE for iPhone and Blackberry

– Blackberry Office Communicator

– Microsoft Office Communicator for Windows Mobile

Communicator Web Access (CWA) Smartphone integration

Page 35: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

iPhone/OCS IntegrationiDialog screenshots

• Legislature (and State of Alaska) block commercial chat products.

• Modality Systems iDialog Product integrates with Microsoft OCS.

Page 36: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

iPhone/OCS IntegrationiDialog screenshots

Page 37: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Each carrier has USB devices to connect to the Internet. Useful for accessing corporate webmail and instant messaging.

Roaming Internet for your laptopAccess to webmail (OWA) and webchat (CWA)

Page 38: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

• Work with Executive Branch to:– Link (federate) both Exchange Servers for ‘presence’– Incorporate Cisco VOIP telephone system into Legislature’s

Exchange Server

• Continue to explore the use of personal webcams• Research 3rd Party IM client access with our OCS

system and Edge Server (MSN, AOL)• Upgrade to ‘Exchange 2010’ next spring (2011)• Upgrade to ‘Communications Server 14’ (2011)• Continue to monitor our staffs use of communication

technologies (IM, Social Networking, Smartphone's, email, voice, presence, etc.).

Our Future Plans

Page 39: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

• iPhone– iDialog ($9.99)– FUZE ($7.99)– iOCS (Free)

• Blackberry– BlackBerry Office Communicator (Free)– FUZE ($7.99)

• Windows Mobile O/S– Microsoft Office Communicator Mobile (Free)

OCS/Smartphone Apps

Page 40: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

• Websites– Microsoft OCS 2007

• http://www.microsoft.com/communicationsserver/en/us/default.aspx

– Inside OCS 2007 (3rd party) - http://insideocs.wordpress.com/

– Phones and Devices for OCS 2007 • http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx

– Communications Server 14• http://www.microsoft.com/communicationsserver/cs14/en/us/overview.aspx

• Books (Amazon)

– Office Communications Server 2007 R2

– Programming for Unified Communications

Other Resources

Page 41: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

• Trying to leverage our investment in software and hardware to provide as many secure options for communications as possible.

• Some people prefer telephones, others prefer email. Some like Instant Messaging.

• Cost savings are important, but the opportunities for productivity enhancement for our customers is large (i.e. downtime while traveling).

Summary

Page 42: Staying connected in the Last Frontier · Last Frontier. Juneau Anchorage Fairbanks. Atlanta GA Tulsa OK Cedar Rapids IA. Atlanta GA Tulsa OK Cedar Rapids IA ... SharePoint site for

Questions?

Barrow, Alaska