Station Adoption Seminar

The Greater Manchester Experience

Why Station Adoption

First passenger point of contact for most passenger journeys.

Market research shows how important station quality is to the customer.

Many Greater Manchester stations are unstaffed.

Growth

In 2004 We had 4 stations with groups

In 2012 We have 24 stations with groups

Stations with Friends Groups

Altrincham GlossopMills Hill

Blackrod HadfieldMossley

Broadbottom Heaton ChapelPatricroft

Castleton HattersleyReddish North

Davenport HindleyReddish South

Denton IrlamRose Hill Marple

Dinting LevenshulmeSmith Bridge

Eccles LittleboroughWalkden

How have we grown

Glossop out of Glossop Environmental Trust

Heaton Chapel out of Sustainable Living In the Heatons

Rose Hill Marple out of Marple Festival

ACORP AWARDS

Glossop Best Station Adoption Group

Hindley Station Gardens

Eccles Station Gardens

Walkden Community Event

Neighbourhood Development

Patricroft - Eccles

Heaton Chapel - Levenshulme

Dinting / Hadfield - Glossop

Hattersley - Glossop / Broadbottom

Passenger Growth

Significant levels of patronage growth across Greater Manchester

Growth at stations with Station Friends Groups higher than GM average

Patronage Growth

Patronage Growth

Service Quality

Service quality scores up, many stations hit 100%

TfGM Station Passenger Satisfaction

Spring 2011 Spring 2012Increase

65% 76%+11%

Source: Passenger Focus

Train Service Development

Irlam - Sunday Services

Walkden - Atherton Sunday Services

Hindley - Piccadilly / Airport Services

Rose Hill - Marple / Rose Hill Service Transfers

Innovation

Proud of our ability to think new and

radical ideas

Innovation Station Adoption Toolkit

InnovationGlossop Track litter clearance and Garden Work – Trackside

InnovationTeddy Bears Picnic

Teddy Bears Picnic

Innovation Walkden Station Birthday Party

Innovation Littleborough Station – Heritage Centre

The Future

What are we doing well?

How can we help you more ?

What more can you do for yourselves ?