state of the union for talent acquisitionrecruiting talent in staff positions design a process...
TRANSCRIPT
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State of the Union for Talent Acquisition
Thomas A. McMahon, SPHRDirector of Talent AcquisitionWednesday, April 5, 2017Bloomington, IN
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INDIANA UNIVERSITY
Getting to know you…
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INDIANA UNIVERSITY
Getting to know you…
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INDIANA UNIVERSITY
Up / Down Exercise
We are playing for a VALUABLE Prize!!!
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INDIANA UNIVERSITY
Let’s get started!!!
Everybody raise a hand high in the air…
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INDIANA UNIVERSITY
• If you rooted for Cleveland last year in the World Series, lower your hand
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INDIANA UNIVERSITY
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INDIANA UNIVERSITY
If you rooted for Cleveland last year in the World Series, lower your hand
If your favorite baseball team is the Chicago White Sox – OR – the St. Louis Cardinals, lower your hand
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INDIANA UNIVERSITY
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INDIANA UNIVERSITY
• If you rooted for Cleveland last year in the World Series, lower your hand
• If your favorite baseball team is the Chicago White Sox –OR – the St. Louis Cardinals, lower your hand
• If you prefer thin crust pizza over deep dish pizza…lower your hand
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INDIANA UNIVERSITY
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INDIANA UNIVERSITY
Anybody who is left still…
Please stand up!
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INDIANA UNIVERSITY
• If you rooted for Cleveland last year in the World Series, lower your hand
• If your favorite baseball team is the Chicago White Sox –OR – the St. Louis Cardinals, lower your hand
• If you prefer thin crust pizza over deep dish pizza…lower your hand
• If you are a cat person vs. a dog person, sit down
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INDIANA UNIVERSITY
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INDIANA UNIVERSITY
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INDIANA UNIVERSITY
• If you rooted for Cleveland last year in the World Series, lower your hand
• If your favorite baseball team is the Chicago White Sox –OR – the St. Louis Cardinals, lower your hand
• If you prefer thin crust pizza over deep dish pizza, lower your hand
• If you are a cat person versus a dog person, sit down• If your last name is “Whelan”, sit down
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INDIANA UNIVERSITY
• If you rooted for Cleveland last year in the World Series, lower your hand
• If your favorite baseball team is the Chicago White Sox –OR – the St. Louis Cardinals, lower your hand
• If you prefer New York Style thin crust pizza over Chicago deep dish pizza, lower your hand
• If you are a cat person versus a dog person, sit down• If your last name is “Whelan”, sit down• If you prefer a hamburger over a hot dog, sit down
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INDIANA UNIVERSITY
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INDIANA UNIVERSITY
• If you rooted for Cleveland last year in the World Series, lower your hand
• If your favorite baseball team is the Chicago White Sox – OR – the St. Louis Cardinals, lower your hand
• If you prefer New York Style thin crust pizza over Chicago deep dish pizza, lower your hand
• If you are a cat person versus a dog person, sit down
• If your last name is “Whelan”, sit down
• If you prefer a hamburger over a hot dog, sit down
• If you haven’t earned some type of degree from IU, sit down
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INDIANA UNIVERSITY
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INDIANA UNIVERSITY
• If you rooted for Cleveland last year in the World Series, lower your hand
• If your favorite baseball team is the Chicago White Sox – OR – the St. Louis Cardinals, lower your hand
• If you prefer New York Style thin crust pizza over Chicago deep dish pizza, lower your hand
• If you are a cat person versus a dog person, sit down
• If you have never lived with a primary residence in IL, sit down
• If your last name is “Whelan”, sit down
• If you prefer a hamburger over a hot dog, sit down
• If you haven’t earned some type of degree from IU, sit down
• Finally – if you are still standing, whose birthday is closest to May 27th???
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INDIANA UNIVERSITY
It’s in my DNA…
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INDIANA UNIVERSITY
First impressions…
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INDIANA UNIVERSITY
ThoughtsThis is my dream job…
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INDIANA UNIVERSITY
Thoughts
This is my dream job…
There’s a LOT going on here…
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INDIANA UNIVERSITY
Thoughts This is my dream job…
There’s a LOT going on here…
What have I gotten myself into???
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INDIANA UNIVERSITY
General Observations
There are really nice people here, passionate about HR and IU
Talent Acquisition is not an island, nor does it feel like one
Peeling back the layers of the onion versus ripping off the band aid
There are definitely some quick wins available
Compliance
Inefficiencies in process
Broken processes
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INDIANA UNIVERSITY
I hear you!
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INDIANA UNIVERSITY
McDonald’s and how it relates to us…
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INDIANA UNIVERSITY
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INDIANA UNIVERSITY
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INDIANA UNIVERSITY
Muda is Waste1. Transportation (moving material/product from one place to another)
2. Inventory (material/product/information waiting to be processed)
3. Motion (excess movement and/or poor ergonomics)
4. Waiting (delays caused by shortages, approvals, downtime)
5. Overproduction (which leads to excess inventory)
6. Over processing (adding more value than the customer is paying for and/or wants)
7. Defects/Rework (doing the job more than once to get it done right)
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INDIANA UNIVERSITY
A recent kaizen event for Background Checks
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INDIANA UNIVERSITY
You ain’t seen nothing yet!
Rapid Redesign is coming in May…
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INDIANA UNIVERSITY
IU Talent Acquisition Process - Background
Specific feedback from the HR2020 Survey stated that:
• There is no proactive recruitment strategy, candidate sourcing and assessment support
• It takes way too long to hire talent; often months to fill a position
• The search committee process and methodology is inconsistent with unclear roles and guidelines
• External hires are perceived to be favored over internal because it’s easier to pay an external candidate at market versus an internal promotion
• There are way too many approvals, process delays and conflicts between the fiscal and HR policies regarding the recruitment process
• Recruiting is the largest area with duplicative efforts across the university and too few resources in some areas
• The orientation and onboarding process lacks consistency and quality
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INDIANA UNIVERSITY
Rapid Redesign Overview
• Brings together people from across the organization who are closest to the problem/issues
• Challenges them to develop creative solutions• Allows Senior Leaders to respond/decide upon solutions immediately• Enlists employees as champions of solution implementation• Promotes university-wide buy-in of the process
Imagining, Listening, Discussing, Acting
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INDIANA UNIVERSITY
Talent Acquisition Rapid Redesign Project
• May 23rd through May 25th
• IUPUI Campus• 80+ participants representing
all of the IU campuses the HR community our internal customers, and Executive Sponsors
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INDIANA UNIVERSITY
Objective and Design Criteria
Objective - Rapidly design and implement a university-wide process for recruiting talent in staff positions
Design a process that…• Is efficient, streamlined, easy to understand and consistent across campuses• Drives consistent hiring and assessment while complying with applicable laws• Provides an excellent candidate experience• Utilizes social media effectively to attract and source passive candidates• Embraces a “Just in Time” delivery model (Right Person, Right Job, Right Time) • Provides a diverse slate of candidates for review• Uses best practices and cost effective methods• Clearly identifies roles and service level agreements• Reduces cycle time (Timeframes and number of steps)• Treats internal candidates with respect and encourages internal hiring and
development • Measures the quality of hire (measured by a metric) • Pushes decision making down (leaders empowering hiring managers)
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INDIANA UNIVERSITY
Rapid Redesign Process Flow
Define the Problem BrainstormIdeas or BarriersKick-Off Ground Rules,
Introductions, Roles, etc
Mission
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INDIANA UNIVERSITY
Talent Acquisition Rapid Redesign
Problem & ObjectiveProblem & Objective
Idea Generation
Idea Generation
Solution Design Solution Design
Report Out & Decisions
Report Out & Decisions
• Overall Problem• Session Objective• Problem Breakdown
- 6 Teams
• Problem Statement• Discuss Current State
& Best Practice • Brainstorm Ideas• Present to Large
GroupQuestions/Feedback/Linkages
• Voting Top Ideas
• Present to Sponsors- Questions/
Feedback• Decisions
- Go - Maybe/Pending- No Go
• Next Steps
• Action Planning I • Present to Large Group
Questions/Feedback/Linkages
• Action Planning II• Present to Large Group
Questions/Feedback/ Linkages
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INDIANA UNIVERSITY
Rapid Redesign Breakout Teams
1) Posting Creation & Approval
2) Recruiting Strategy, Sourcing & Screening, incl. Search Committees
3) Assessment, Selection & Metrics
4) Offer, Background Checks, Reference Checks & Onboarding (not Orientation)
5) Diversity & Inclusion
6) Employee Value Proposition, Branding & Candidate Experience
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INDIANA UNIVERSITY
Rapid Redesign is seeing our process from both a university wide and a customer perspective – Not just HR putting out fires
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INDIANA UNIVERSITY
When you achieve your successes…Celebrate like never before… or since 1908!
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INDIANA UNIVERSITY
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INDIANA UNIVERSITY
We are playing for a VALUABLE Prize!!!
The right people,in the right place,
at the right time.
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INDIANA UNIVERSITY
Before I sit down…