state of mpumalanga province

Caring, compassionate and responsive

Transforming the Department of Home Affairs

STATE OF MPUMALANGA PROVINCE


DEPARTMENT OF HOME AFFAIRS

Presented by:Mr RSS Zitha

Act Provincial Manager

Caring, compassionate and responsive 2

What is unique to the Province?• Mpumalanga - "the place where the sun rises" - is a province with spectacular

scenic beauty and an abundance of wildlife, lying in the northeast of South Africa.

• Bordered by the countries of Mozambique and Swaziland to the east and the province of Gauteng to the west, it is situated mainly on the high plateau grasslands of the Middleveld, which roll eastwards for hundreds of kilometers. In the northeast, it rises towards mountain peaks and terminates in an immense escarpment. In places this escarpment plunges hundreds of meters down to the low-lying area known as the Lowveld.

• In the eastern region lies the southern half of the magnificent Kruger National Park, a nature reserve teeming with African wildlife in a total area roughly the size of Israel.

• Mpumalanga is highly accessible, with a network of excellent roads and railway connections, as well as a number of small airports. The Kruger Mpumalanga International Airport became operational in 2002. Nelspruit is the capital, and the administrative and business hub of the Lowveld.

• Witbank is the centre of the local coal-mining industry; Standerton, in the south, is known for its large dairy industry; and Piet Retief in the southeast is a production area for tropical fruit and sugar.


What is unique to the Province?• Despite the light of the sun we also generate electricity from

coal in the Province.• Two large sugar industry are found at Malelane in the east;

Ermelo is the district in South Africa that produces the most wool; Barberton is one of the oldest gold-mining towns in South Africa; and Sabie is situated in the forestry heartland of the country.

• The Maputo Development Corridor, which links the province with Gauteng and the Port of Maputo in Mozambique, heralds a new era of economic development and growth for the region. As the first international toll road in Africa, the corridor is set to attract investment and release the local economic potential of the landlocked parts of the country.

• Mpumalanga is a popular tourist destination.


What is unique to the Province?• Mpumalanga Province has a population of approximately 3 365 886

and is dominated by Africans as they count to 93% of the total population.

• Almost 61% of the population resides on the rural areas whilst 39% on the urban areas.

• According to the 2001 Census, 27.5% of the population aged 20 years or older had no formal school education, and 41% of those in the age group of 15-64 were unemployed.

• Almost 55% of the province’s population lived below the national poverty line in 2002 (UNDP, 2004)

• About 67% of all households lived in formal dwellings, and 16% and 13% in informal and traditional structures respectively. On average, 4 persons shared a household.

• Approximately 80 000 undocumented persons are found in the area.• Due to it’s proximity to Swaziland and Mozambique the integrity of the

country is seriously challenged by the porousness of our border lines.


Provincial ManagerVacant

(Mr RSS Zitha – acting)

Nelspruit Regional Manager

Mr E V Mashiloane

Witbank Regional Manager

Ms M V Mahlangu

Ermelo Regional Manager

Ms JP Malamule

Organisational Structure

We have organized our team by…

Deputy Provincial Manager

Mr RSS Zitha

Provincial Support

(Interviews done for DD: Support)

Head of ImmigrationJ Jackson

(acting)

Internal AuditorVacant

NelspruitRegional Office

ManagerMs J Molekwa

ErmeloRegional Office

ManagerMr J R Maseko

WitbankRegional Office

ManagerMr M S Ntuli



Mr E V Mashiloane


Ms M V Mahlangu


Ms P J Malamule

We have organized our team by 3 Regions

BarbertonDistrict ManagerMr S D Mpokane

Bethal District ManagerMr Z J Bothma

Kwa-Mhlanga District ManagerMr S S Mahlangu

Hazyview District ManagerMr S Malambe

Evander (Secunda) District Manager

Mr M P Mojela

Middelburg District Manager

Ms M P du Plessis

Eerstehoek District Manager

Ms M Maiko

Siyabushwa District ManagerMr PT Makwela

Komatipoort District Manager

Mr M M Nkosi



Mr E V Mashiloane


Ms M V Mahlangu


Ms P J Malamule


Lydenburg District ManagerMr S T Selekane

Piet Retief District Manager

Mr R M Mkhatshwa

Kwaggafontein District Manager

Mr LHA Mofokeng

Mhala District Manager

Mr R M Khoza

PCO: Emahlathini Officer-in-Charge

Ms J Whitfield

PCO: Bothashoop Officer-in-ChargeMr M P Mntungwa

Nkomazi District ManagerMr P P Sithole

Belfast (in the process to

establish this office)



Mr E V Mashiloane


Ms M V Mahlangu


Ms P J Malamule


Nsikazi District ManagerMs P M Ndlovu

PCO: Mahamba Officer-in-Charge

Ms E Phakathi

PCO: Jeppes Reef Officer-in-Charge

Mr C H Smit

PCO: Oshoek Officer-in-Charge

Mr L M Mokoena

PCO: Nerston Officer-in-Charge

Mr P J Human

PCO: JosefsdalOfficer-in-Charge

Mr C H Smit



Mr E V Mashiloane


Ms M V Mahlangu


Ms P J Malamule


PCO: Lebombo Officer-in-ChargeMr T Nkambule

PCO: Waverley Officer-in-ChargeMr L M Mokoena

PCO: Mananga Officer-in-ChargeMr H Madonsela

Standerton (in the process to


Volksrust (in the process to


KMIA Officer-in-Charge

Mr K Mahlake



Mr E V Mashiloane


Ms M V Mahlangu


Ms P J Malamule


Mapulaneng (in the process to establish this office)


ServicesBack

Log

Dec 2005

2006Apr –

Mar 07

2007Apr–

March 08

Trend Comment

ID’STemp IDs Issued 0 14 914 16 162 Up

IDs Issued to clients 85 032 84 606 Down

IDs received from BVR

8 914 76 649 97 888 Up

Unclaimed IDs 21 301 4 423 40 216 Up

Service Offering

Our province offers a full range of services to the population…


Services2006/07Apr –

Mar 07

2007/08Apr – Mar

Trend Comment

Birth certificates Issued

139 512 165 420 Up

Death Certificates Issued

61 032 63 850 Up

Marriage Certificates Issued

21 806 10 971 Down

Service Offering




Services2006

Apr - Mar2007

Apr – MarTrend Comment

PASSPORT APPLICATIONS

Tourist 39 043 45 113 UP

Child 13 461 10 953 Down

Maxi Passport 302 807 Up

Old Type 13 191 0 -

Loose leave 568 2 647 Up

Service Offering…


Services2006Apr – Mar

2007Apr – Mar

Trend Comment

ONLINE REGISTRATIONS

Births 4 815 6 694 Up

Deaths 4 571 7 108 Up

Service Offering…



Services2006Apr – Mar

2007Apr – Dec

Trend Comment

TEMPORARY RESIDENCE PERMITS

Applications brought over from previous month

0 8

Applications received 9 943 10 120 Up

Applications approved 9 526 9 547 Up

Service Offering…



Services 2006Apr - Mar

2007Apr - Mar

Trend Comment

PORTS OF ENTRY: MOVEMENT OF PEOPLE

TYPE OF PORT FOREIGN RSA FOREIGN RSA

COMMERCIAL PORTS

3 195 351 1 305 546 6 467 584 2 845 949 Up

NON COMMERCIAL PORTS (MEDIUM)

94 869 74 175 181 077 114 472 Up

NON-COMMERCIAL PORTS (SMALL)

49 288 34 829 66 323 43 238 Up

Service Offering…



Services 2006 2007 Trend CommentProvincial Offices 1 1 Stable

Regional Offices 2 3 Up Establishment of RO: Ermelo

District Offices 13 15 Up

District Offices Siyabushwa (Mdujane) and Kwaggafontein (Mkobola) are operational.In the process of establishing 4 additional District Offices

Ports of Entry 10 11 Up Establishment of Waverley

Refugee Reception Offices

0 0 Stable

Physical Accommodation

Through 104 customer contact points


Through 104 customer contact points

Services 2006 2007 Trend Comment

Service Delivery Points

41 45 Up In addressing the CSIR report concerns additional Service Points are established in the Bushbuckridge area

Thusong Centres (MPCCs)

3 5 Up (Leandra and Balfour)

3 Additional centres will be operations in the near future: Middelburg, Marapyane and Tholulwazi

Physical Accommodation


Services 2006 2007 Trend CommentMobile units 6 12 Up

Computerised hospitals

9 14 Up

The current challenge is that the other hospitals do not have office space to accommodate us.Requests have been received from Private Hospital to provide services. Negotiations are still underway.

Presidential nodal points 2 0 Down

The two points were: Groblersdal (including Burgersfort) and Bushbuckridge. Groblersdal was ceded to Limpopo on 1 Sept 2006 and in return Bushbuckridge was taken over to Mpumalanga on the same date.

Physical Accommodation…

Through 104 customer contact points…


HOSPITALS


• Fourteen (14) Hospitals were already computerised as part of the online birth and death registration campaign. These hospitals are:

– Rob Ferreira Hospital - Nelspruit– Shongwe Hospital - Nkomazi– Temba Hospital - Nsikazi– Embhuleni Hospital - Eerstehoek– Ermelo Hospital - Ermelo– Kwa-Mhlanga Hospital - Kwa-Mhlanga– Middelburg Hospital - Middelburg– Witbank Hospital - Witbank– Lydenburg Hospital - Lydenburg– Amsterdam Hospital - Ermelo– Barberton Hospital - Barberton– Mapulaneng Hospital - Mhala– Matikwane Hospital - Mkhuhlu– Tintswalo Hospital - Acornhoek

• More hospitals have been identified, but they cannot accommodate us currently due to upgrading that is either taking place or will take place in the near future.


MOBILE UNITS


Twelve (12) trucks have been received for this province.– The trucks were allocated to

districts where there are large rural areas where there are no infrastructure of Service Points. These areas are:

• Eerstehoek• Nkomazi• Ermelo • Kwa-Mhlanga• Nelspruit• Witbank (x2)• Nsikazi (White River)• Mhala (x2)• Lydenburg• Mmamehlake


Staff Levels

Level Approved

establishmentActual(Filled)

FundedVacancies

Difference(Unfunded posts)

Comment

14 1 0 1 0

13 1 1 0 0

12 7 3 2 2

Interview for 1 posts was conducted.

The position was put on

hold

10 6 0 6 0

Total vacancies = 686

Total filled posts = 516

Total approved establishment = 1 202

We currently have 516 posts filled


Staff Levels…

Level Approved

establishmentActual(Filled)

FundedVacancies

Difference(Unfunded

posts)Comment

9 25 12 8 5

7-8 254 100 43 111

14 of the funded vacant posts are Control Immigration Officers. Short listing and interviews were done

3-6 759 325 141 293

52 of the funded vacant ports are IO’s posts – Short listing and interviews were done

1-2 149 75 53 21

We currently have 516 posts filled


48.1

0.59 0.2 3.81

40.68

0.59 06.01

African Coloured Indian White

Disabled employees as a percentage of total = 1.2%

88.78%

1.20%

0.20%9.82%

Target 92.4% 0.2% 0.2% 6.5%

Female

Male

Employment Equity Report – (Percentage of Employees per Category)

We are not on track to meet our employment equity targets


53.4

68.776

49.963.7

83

0

40

80

120

160

200

2005 2006 2007

Budget Expenditure

Key Comments

Compensation of Employees: 101%. Goods and Services: spending is at 125%

Planned vs Actual (Rm)

Budget

We are not on target to meet our budget for 2007/08


OFFICE ACCOMMODATION

• Regional Office Witbank and District Offices Barberton and Lydenburg are currently on RAMP. The progress at all three offices are good.

• Regional Office Nelspruit and District Office Mhala has been put on the footprint for the upgrading of offices by the Turn-around team

• The tender for accommodation for Secunda (Evander) will go out during May 2008 from DPW.

• Landlords are busy with the upgrading of the ccommodation for the new Service Points at Daantjie, Msogwaba, Mgobodzi and Mbangwane.

• District Office: Nsikazi will move to White River during May 2008. The new landlord is currently busy with the final changes to the office.

• Possible accommodation have been found for the following new district offices: Mapulaneng, Standerton, Volksrust, Siyabushwa and Belfast. DPW in the process of negotiations.

• Specifications for accommodation at two new Thusong Service Centres were provided to DPW. They are Thuthukane and Marapyane.


OFFICE ACCOMMODATION

• There is a possibility of alternative accommodation for District Office Kwa-Mhlanga. The accommodation will be viewed by DPW.

• Office space, in the old Post Office Building, was viewed by DPW in Balfour for a service point.

• The problems that were experienced at District Office Hazyview (leakages and smell) have been resolved by the landlord. DPW is however currently investigating the possibility of obtaining alternative accommodation.


OFFICE EQUIPMENT

• All offices have faxes, photocopiers.

• Track and Trace machines were installed in all Regional and District Offices.

• Fax – photocopy combination machines have been purchased for seven service points during the year.

• New furniture was also purchased for these seven service points.

• Furniture was also purchased for the new office in White River.


OFFICE SECURITY

• Security at offices remains a problem as funds are not available to procure the services of security companies.

• Currently we have security at: Regional Office: Witbank, Nelspruit and Ermelo and at District Office: Eerstehoek.

• There are security cameras and a metal detector at Nelspruit.

• During the next financial year it was requested that security cameras be installed at Ermelo, Eerstehoek, White River and Mhala.

• RAMP will also install security equipment at Witbank, Barberton and Lydenburg.


VEHICLES

• There are currently 134 vehicles in the Province. – 52 Sedans– 62 Bakkies– 8 Trucks (repatriation) of which 1 is in the process to be written off– 12 Mobile Units


Initiative Description Impact

E-mailAll officials in the Province have e-mail addresses.

All officials have access to information

Infrastructure for new service points

Final negotiations are being made for accommodation for five service points

Services are taken to the clients

Forum established with PWD

A client forum has been established with PWD. Meetings are being held on a monthly basis.

Progress with regard to accommodation, leases etc are being monitored and followed up.

Accomplishments

A lot has been achieved this year through a number of initiatives


A lot has been achieved this year through a number of

initiatives…Initiative Description Impact

Outreach programme to schools

An outreach programme has been held over a period of 8 months with the IEC, SASSA, Education and ABSA. They have visited 120 schools in the Province

Documentation of youth

Information sharing

Computer Training Basic computer training, presented by SITA, was given to 185 officials.

(105 Officials attended the same training during 2006)

Officials are able to operate a computer.

As a result they have access to information.

Izimbizo, Traditional ceremonies and outreach programmes

Izimbizo were held at Casteel and Mpuluzi

146 outreach programmes were held

Services are rendered at Traditional ceremonies

Services are taken to the clients.

Information are shared

Accomplishments….


A lot has been achieved this year through a number of

initiatives…Initiative Description Impact

Safety and Security awareness program

Awareness programmes that are arranged by Safety and Security where DHA is invited to provide services to the communities.

22 of these programmes were already attended

Services to the client

Political Party Liaison Committee

This is a forum between Political Parties, Councillors, IEC and DHA. Meeting are being held on monthly basis

Information sharing with other stakeholders

Activation of posts Requests for activation of posts on the approved structure were submitted

Structures are elevated.

Additional requests have been submitted for especially the new service points.

Accomplishments….


As a province, we have defined 4 strategic objectives inline with DHA’s overall objectives

ObjectivesSupporting Initiatives

Measures of Success

Improve customer coverage by increasing and upgrading DHA infrastructure access / delivery points

In addressing the CSIR report additional service delivery points are established.

A client forum between DHA and PWD has been established.

Monthly meetings are being held.

The establishment of 2 new district offices.

Negotiations for 4 more district offices are well under way.

5 New service points are being established. (Final staged before signing of lease agreements)




Measures of Success

Service delivery Eight Batho Pele principles reflected in provincial service delivery mandates

•Additional service delivery points.•Officials are being trained (various courses were presented – 497 people were involved)•30 Officials attended sign language course•Stakeholder forums were established.•Outreach programmes

Counter corruption Establishment of control measures – screening committees, inspection teams, registers, daily banking etc

•Various investigations are taking place in conjunction with other stakeholders•Minimum cases



Measures of Success

BCOCCMeetings held on a monthly basis by all stakeholders as well as their counterparts

Flow of travelers during peak periods are much more efficient as a result of proper planning by all Stakeholders and their counterparts

2007-08 Strategy



Issue ChallengeWhat Needs to Be

Done

Infrastructure

Office accommodation is not available in the rural areas. Currently struggling with accommodation of 6 District Offices.No telephone lines to install computers

Departmental owned offices need to be build owing to the fact that there are no developers in the rural areas

Deportations

•The presents of undocumented foreigners remain a problem.

•The deportation trucks need to be looked at as they do not currently have toilet facilities. Illegal foreigners are deported over long distances and it is a security risk for one to stop.

•The porous border lines

•The illegal foreigners must be deported further into their country of origin. Currently they are only taken to the neighbouring country’s border post. It is easy for the illegal foreigners to return to South Africa.•A bilateral agreement between country of origin and South Africa for payment for each illegal foreigner that is deported•Another cabinet amnesty has to be considered.•Stringent measures need to be taken to strengthen the border line

Challenges

However, many challenges remain


Issue Challenge What Needs to Be Done

NIB

•Advertising of vacant posts•Advertising is being done by Head Office and serious delays are experienced. A request to advertise 66 posts was submitted in May 2007 and only advertised in November. Currently busy with interviews.•If the remaining posts are not filled soon the processes in 2010 will be stifled by non availability of officials.•The 24-hour service at Lebombo, that was agreed upon by the Ministers of South Africa and Mozambique will not realise.

Consideration should be given to provinces to fill the vacancies, more especially the lower levels.

Challenges…However, many challenges remain…


Issue Challenge What Needs to Be Done

Security•Physical security at offices still remain a problem.

Provision has to be made for the continuous funding and covering the rest of the Offices where there are no security officers.

System development and improvement

•No function created to approve capturing of passports per receipt and per application•The same situation in respect of printing of birth, marriage and death certificates.

•The creation of such functions will curb fraud.•The cash registers should also be linked to the mainframe

Delivery of ID’s

•The delivery of ID’s by SAPO was not a success. As a result thousands were return to the offices.

New strategies have been devised to engage community leaders. CDW etc to assist.More awareness to public about the importance of an Identity Document.

Challenges…However, many challenges remain…


THANK YOU

state of mpumalanga province

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