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“State of IT at SHU”

Presentation to the Banner Academic Affairs Advisory Group (BAAAG)

h dStephen G. Landry, CIO

February 2011

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Overview of IT at Seton Hall University

• Fully virtualized data center

E i t d li id– Easier to manage; saves power and cooling; provides failover and business continuity options

– Most key services (Web site, PirateNet, Email, Blackboard LS, Banner, AD, SAN) are redundant with failover

– Secondary data center in McNulty Hall nearing completion

• NEW: Redundant 500mbs Internet connections

– 1000 mbs bandwidth available to the campus

– Two independent paths to data center

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Overview of IT at Seton Hall University (cont.)

• Full wireless coverage from public areas, academic spaces and residence hallsspaces, and residence halls

– Upgrade to 802.11n in progress

– Consolidating wired ports to reduce maintenance costs

– 802.1x authentication scheduled for summer 2011

• Microsoft Active Directory (AD)y ( )

– Most campus IT services authenticate through MS AD

– Accounts are provisioned from the Banner administrative system using Oracle Identity Management (OIM)

– OIM enables users to reset their own passwords3


• Microsoft Email

F lt t ff d d i i t t SHU h t d MS– Faculty, staff, and administrators use SHU hosted MS Exchange email servers

• Access through MS Outlook or Outlook Web Access (OWA, a.k.a., “Webmail”) [also via various mobile devices, iPhone, Blackberry, etc.]

• ArchiveOne server‐based archiving available for MS Exchange users [“Tame the ‘In Box Monster’” – “Leave the Archiving to IT”]

– Students use MS hosted email (MSLive@EDU)Students use MS hosted email (MSLive@EDU)

– All users can access MS hosted file sharing /collaboration tools (MSLive Workspace, MSLive Skydrive, etc.)

– NEW: MS SharePoint (Microsoft’s collaboration tools) server is installed and will be released shortly

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• Administrative Systems

S d’ B d i i t ti t f t d t– Sungard’s Banner administrative system for student records, financial aid, HR/Payroll, and financial records

– Upgrade to Banner 8 completed on October 12th

– System includes many “add‐on’s” that enhance base functionality of Banner system

• E.g., Oracle Reports and Banner ODS for reporting; Banner Xtenderf d i / d B W kfl hfor document scanning / doc mgmt; Banner Workflow; others

• Not all features of Banner suite are turned on for all areas, functional managers control implementation of most Banner features; IT maintains over 200 Banner modifications, many are the interfaces between administrative systems, some add needed functionality to Banner system

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• PirateNet Campus Portal– Provides single sign‐on to many IT services includingProvides single sign‐on to many IT services, including student email and MS Live services

• Learning Suite– Blackboard Learning Suite: Blackboard Learning System, Content Systems, Assessment System, etc.

– NEW: Starfish Retention System y[currently being piloted in Freshman Studies]

– Also available for pilot projects: Sakai open source learning system

– NEW: Adobe Connect for realtime video collaboration (classes, office hours, meetings) Available soon!

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• Windows 7

Off i d t bilit d bilit– Offers improved stability and manageability

– Deployed for all new faculty and student laptops for Mobile Computing 2010

– To reduce support costs, IT is standardizing most users onto Windows 7 over AY’2010‐11

– Faculty and students with Windows Vista can schedule an upgrade or wait until their next scheduled refresh

– Desktop Replacement: Administrative users with desktops that will not satisfactorily run Windows 7 will be issued a used laptop from the Mobile Computing Program (after taking an online orientation to Windows 7)

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• See IT Annual Report and IT Portfolio of Projects online for more informationonline for more information

http://www.shu.edu/offices/technology/about‐doit.cfm

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IT Budget

• Like all areas of the University, the IT operating and personnel budgets were cut substantially in each ofpersonnel budgets were cut substantially in each of FY’2008, FY’2009, and FY’2010

• Proposed cuts were circulated widely; valuable feedback on proposed budget cuts for this year was provided by the Banner Steering Committee, Faculty Senate IT committee and other stakeholdersSenate IT committee, and other stakeholders

• FY’2011 budget summary in the IT annual report posted on IT Web site

• Huron Consulting Group made further recommendations for future IT budget cuts

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IT Budget (cont.) [FY’2011 Projected]

• IT Budget Overview

$– Projected FY’11 IT Expense Budget: $ 19,519,000

– Projected FY’11 IT Revenues: $ 7,307,000

• IT Expense Budget Overview

– Salaries and Wages (incl. fringe): $10,183,000g ( g ) $ , ,

– Operating Budgets: $ 3,291,000

– Mobile Computing Program Budget: $ 6,045,000___________$ 19,519,000

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IT Budget (cont.) [FY’2011 Projected]

• Major Expenses – Operating

Ad i i t ti S t M i t $ 503 000– Administrative System Maintenance $ 503,000

– Phone and Internet Service $ 356,000

– Cisco Network Maintenance $ 162,000

– Data Center VMWare OS Licenses $ 130,000

• Major Expenses – Mobile Computing

– Laptop Leases, Insurance, Financing, etc. $ 3,700,000

– Blackboard Hosting and Licenses $ 672,000

– Microsoft Licenses and Support $ 352,000

– Wireless Network Upgrade $ 350,000

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Huron Consulting Group – Findings

• Overall central IT costs (as a % of the overall budget) were about average for our peer group and slightlywere about average for our peer group and slightly lower than the doctoral university average

– Central IT expenses for faculty and user support slightly higher than peers, but central IT costs for administrative system support slightly lower than peers

• Mobile Computing Program is a net revenue• Mobile Computing Program is a net revenue generator for the University, and other funding sources for core IT services would need to be found if the University elected to eliminate the program

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Huron Consulting Group – Findings (cont.)

• SHU does not require technology training for employees; student technology training required inemployees; student technology training required in Freshmen Studies, but is not ongoing

• SHU has a high number of Banner modifications relative to the size of the institution and support staff

• SHU has several standing IT advisory committees (e.g., TLTR, Faculty Senate IT Committee, Banner Steering Committee, etc.), but does not have an executive steering committee

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Huron Consulting Group – Recommendations

• Implement mandatory technology training for students and employees as a way to reduce central ITstudents and employees as a way to reduce central IT support costs

• Reduce the number of Banner modifications as a way to reduce central IT support costs

• Engage executive steering committee as a means to improve IT governance and to ensure appropriate prioritization of IT services and projects in line with IT’s shrinking staff and budget

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IT Challenges for AY’2011

• Supporting the new generation of highly mobile devices (always on / always connected) whiledevices (always on / always connected) while determining the evolution of the Mobile program

• Increasing bandwidth consumption

• Rising costs of IT security and compliance(e.g., HEOA, PCI, FTC “Red Flag” Rules, etc.)

• Current University budget situationCurrent University budget situation (e.g., University hiring slowdown / shrinking IT resources)

• Supporting new generation of software (Open Source, SaaS, SOA, cloud computing, etc.) – new options, new costing models, new skills required, etc.

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IT Challenges for AY’2011 (cont.)

• Supporting faculty research computing needs (e g Internet2 was discontinued in FY’2009 due to budget(e.g., Internet2 was discontinued in FY 2009 due to budget cutbacks)

• Enabling administrative areas to improve their effectiveness and efficiency while reducing administrative computing costs (e.g., reducing Banner modifications as Huron’s recommendation))

• Continue to leverage high levels of faculty interest and use of IT to support the University’s instruction and assessment initiatives

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IT Challenges for AY’2011 (cont.)

• Implementing Huron recommendations:

– Leveraging technology standardization and increasing user proficiency to reduce IT support costs

– Seek to reduce modifications and consolidate administrative system in future upgrades to Banner suite in order to reduce IT support costs

– Engaging executive team in prioritization of services and projects to align with both IT budget reductions and University priorities

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Be Part of the Solution

• Teaching Learning and Technology Roundtable (TLTR)

TLT R dt bl P– TLT Roundtable Purpose:• To achieve the best in teaching, learning, research and administration through more effective use of information technology while controlling costs, a college or university needs continuing communication, cooperation, and collaboration among representatives of a wide range of faculty, administrators, and support services to facilitate better planning, decision making, and support for faculty students and staffsupport for faculty, students, and staff.

• TLT Group Web Page: http://www.tltgroup.org/TLTR/guidelines.htm

– Founded in 1997, the Seton Hall TLTR is the longest continually meeting advisory committee on technology

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TLTR Action Teams

• The work of the TLTR is advanced by action teams

S t ti t i d f dditi l• Some current action teams are in need of additional participants

– Emerging Technologies• Exploring the evolution of mobile computing and the impact of changing technology on SHU programs and services

– Next Steps for SHU’s Learning System• Exploring alternatives to the current Blackboard LMS

– Digital Sustainability• Exploring ways technology can reduce the University’s environmental impact

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How to get involved

• Participate in TLTR meetings

S htt //bl h d /tlt /– See: http://blogs.shu.edu/tltr/

• Send your ideas, issues or concerns to the TLTR Chairs

– Steve Landry: [email protected]

Mary Balkun: balkunma@shu edu– Mary Balkun: [email protected]

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You can find this presentation on the IT News and Announcements blog at:http://blogs.shu.edu/doit/

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Questions?

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state of it at shu presentation final 20110210

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