state and local gov ccd_2016
TRANSCRIPT
State and Local GovernmentBetter citizen service starts on the inside.
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Technology can completely change the way you serve citizens. Yet true transformation has been slowed by budget constraints, aging infrastructure and an increasing lack of IT staff. Meanwhile, data security breaches continue to reach an all-time high.
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76% of government agencies lag behind private sector in digital adoption(2)
2015 state and local spending remained below pre-recession peak(4)
86% of government agencies struggle to fill IT positions(5)
Government agencies will incur more major data breaches than any industry(3)
87%of agency IT pros spend “most of their time” on day-to-day management(1)
Just 37% of government
agencies are satisfied
with their response
to digital trends(2)
(1) Center for Technology Leadership, 2015 (2) William D. Eggers & Joel Bellman, 2015
(3) Ponemon Institute LLC, 2014 (4) e.Republic, May 2015 (5) GovtJobs, 2015
>50% of government agencies say cybersecurity and IT staffing are still underfunded
4 Public Technology Institute, 2015
5 U.S. News & World Report, 2015
Only 38% of agencies have achieved cybersecurity maturity
Xerox Internal Use Only6
Millennials will make
up 75% of the
workforce by 2025(1)
However, just 6%of current undergrads plan to work in the public sector(2)
(1) Sean Gorman, 2015 (2) The Atlantic, 2013
59% of government CIOs say IT projects are often not aligned to the business strategy
7 StateScoop, 2015
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At Xerox, we believe better citizen service starts by improving the work itself—how processes flow, documents are managed, teams collaborate and data is protected throughout.
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Free Up Staff
Automate manual and
paper-based work so IT
staff can better focus on
citizen-related needs.
Better Align IT and Business
Enable IT to spend more time working alongside your business partners.
Uncover printing, paper
and process waste, then
eliminate it.
Reallocate Costs
Recognize the importance
of document, device and
employee oversight.
Broaden Security
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A well-planned
journey to cut
out paper-based
inefficiencies
and improve the
flow of work
Transformation intensity
Efficiency
Assess
and
Optimize
SustainabilitySavings
Automate
and
Simplify
Productivity Insight
Secure
and
Integrate
Security Mobility
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Assess and
Optimize
Start your journey by taking
control of existing paper
generation:
• Understand where you're at
• Deploy office technologies
that support print reduction
• Get more sustainable
• Deliver cost savings through
appropriate “quick wins”
“This program means we’re helping departments put more taxpayer dollars toward providing better services.”
—Richard Sanchez, CIO, County of Los Angeles, CA
Increased Efficiency,
Productivity and Visibility
of Print Environment
Solution
Consolidated printing devices,
optimized print environment and
outsourced device maintenance
and support.
Results
$9M annual savings
58% electrical consumption reduction
Freed up IT for higher value tasks
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Secure and
Integrate
Through your journey, always
remember the bigger picture:
• Build in security
• Support the mobile
workforce
• Integrate the paper
and digital worlds for a
smooth transition
Centrally Managed Print
Across 38 City Agencies
for Improved Security,
Savings and Productivity
Solution
Consolidated print management and
use while providing greater security
and visibility over spend.
Results
100% compliance with print
security standards
49% average savings per agency
99.8% equipment user uptime
“Our city has 38 agencies. We needed a centralized way to manage and protect our print environment.”
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Automate and
Simplify
Get rid of time-consuming and
expensive manual processes:
• Understand why people
print and how they need
information to flow
• Give them appropriate
digital alternatives
• Combine intelligence with
technology to automate
and simplify workflows
Digitized and Automated
Claims Filing Process for
Faster Service
Solution
Delivered an end-to-end solution
capable of digitizing, storing and
processing millions of files.
Results
25–35% productivity improvement
280,000 claimants protected
Millions of unemployment claims files
securely stored
“It helps us to meet performance indicators—which drives our funding—to better serve our customers.”
—Jerry Pectol, Division Director of Unemployment Insurance, Oklahoma Employment Security Commission
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Improved Security and
Searchability of Information for
Better Citizen Service
Solution
Digitized and stored all case
files for easier searching and
heightened protection.
Results
80 hours of staff work saved per month
90% reduction in case processing time
3M documents securely stored
“We needed to transition from paper-based document management to a modernized, secure digital program.”
—James Weaver, CIO, PA Department of Public Welfare
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14,000dedicated employees
serving government
clients daily
4,200local government agencies
and departments are
Xerox clients
$17 billionin annual child support
payments processed
$5 billionprocessed and disbursed
monthly to families in need
Servinggovernment clients
for decades
Improving Citizen Service Every Day
Xerox Confidential
Why Xerox?
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Government Ecosystem Serving all levelsCity
County
State
Federal
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3Government InnovationLong history and client-led innovationAdaptive technology and workflow solutions
12,000+ active patents
Multiple R&D centers
Government LeaderBest-in-class service deliveryPositioned as a Managed Print Services market leader by top industry analysts
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