The Customer Experience

Experts

Serving the needs of our clients and their customers

The

StarTek Advantage

Great Service Levels

Flawless Execution

Superior Quality Rankings

Proactive Response

Creative Solutions

Speed of Execution

Strong Client Relations

Focus on Customer Needs

Open and Honest Culture

Easy to Do Business With

The

StarTek ChoiceMulti-channel capabilities and a variety of delivery options

Reaching your customers through their preferred communication channels

Voice

Chat

IVR

Email

SMS Text

Social Media

Providing you with a choice of delivery options

• Onshore- US

• Near shore- Costa Rica

and Canada

• Offshore- Philippines

• StarTek @Home

The

Customer Lifecycle

We manage the customer experience across the customer lifecycle

• Acquire

• OnBoard

• Service

• Grow

• Retain

The

StarTek SolutionA comprehensive list of services

• Sales• Provisioning• Order Management• Customer Care• Technical Support• Up-sell/Cross-sell programs• Receivables Management• Save Desk

Services that manage the experience across the customer lifecycle

• Improvement in net sales up-sell and cross-sell

The

Result

• Higher Level of Customer Satisfaction

• Improved Customer Retention

• Greater Likelihood of Customer Recommendation

• Increased Cost Efficiencies

• Increased net sales, up-sell & cross-sell

A higher return on your

Investment