starbucks what makes starbucks a great place to work heather blanchard, marki heape, michael johns,...

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Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

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Page 1: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

StarbucksWhat Makes Starbucks a Great Place to

Work

Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

Page 2: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

Employee Training

Isaac

Page 3: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

Where’s the Money At?Total Pay package is Your Special Blend and is driven by:

You – your skills, performance, and personal choicesThe Market – comparing our Total Pay package to other companies where we compete for talentStarbucks – Our mission, values and company direction

Page 4: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

BenefitsMedicalDentalVisionReimbursement AccountsEmployee Assistance Program (EPA)Sick PayDisabilityLife Insurance

Accidental Death and Disbursement (AD&D)Adoption AssistanceCup Fund (Caring United Partners)Time Off

Holidays Personal Days Vacation

Tuition Reimbursement

Page 5: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

Partner PerksFuture Roast 401(K) Savings Plan

Stock Investment Plans (SIP)

Bean Stock

Partner Recognition

Partner Connection Program

In-Store Discount

Partner Coffee and Tea Markout

PerksCard Program

Starbucks Coffee Gear

Elite Athlete Program

Page 6: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

Diversity

Michael

Page 7: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

View on Diversity“We view the richness of our

diverse workforce as an asset that encourages

creativity and innovation, helps us recruit and retain top talent and makes us

more attractive as an inclusive employer,

ultimately enhancing our success. “

Page 8: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

You Better Recognize!

2005 2006 20070

2

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Starbucks Execs. Total US Execs.

40 Best Companies for Diversity15 Best in Senior Management Diversity15 Best in Corporate Board Diversity100% Corporate Equality IndexCorporate Award

Page 9: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

Partner NetworksStarbucks Access AllianceStarbucks Black Partner NetworkStarbucks Emerging Workforce NetworkStarbucks Hora del CaféStarbucks Pride AllianceStarbucks Armed Forces Support Network

Page 10: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

Supporters of: National Urban League NAACP National Hispanic Corporate Council National Council of La Raza US Hispanic Chamber of Commerce Catalyst Human Rights Campaign United States Business Leadership Network U.S.B.L.N. Multicultural Food and Hospitality Alliance

Page 11: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

Corporate Social Responsibility

Page 12: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

Starbucks defines CSR as conducting business in ways that produce social, environmental

and economic benefits for the communities in which we operate and

for the company’s stakeholders, including

shareholders.

Page 13: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

Tangible benefits include: Attracting and retaining our partners (employees)

Customer loyalty

Reducing operating costs

Creating a sustainable supply chain

License to operate

Page 14: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

ProductsBuilding long-term relationships with coffee farmers and suppliers.

Having a sustainable pricing model that is focused on paying the higher prices that premium quality coffee commands.

Clearly defining and communicating the company’s coffee production sustainability criteria of C.A.F.E. (Coffee and Farmer Equity) Practices, and maintaining the integrity of performance against this criteria through verification and transparency.

Purchasing sustainable coffees that are third-party–certified.

Investing resources to enhance the sustainability of coffee farms and their surrounding communities.

Seeking continuous improvement to strengthen our supply chain into the future.

Page 15: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

SocietyStarbucks presence in local communities, and

continuing global marketplace evolution

Being respectful of community concerns and local relevancy

Contributing to local economic development, and building civic partnerships

Being responsive to our customers

Being locally relevant

Page 16: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

EnvironmentOur Climate Change Strategy

Understanding and Improving our Environmental Footprint

Footprint of a Typical Starbucks Store

Sustainable Packaging and Paper Initiatives

Starbucks Long-term Commitment to Environmental Responsibility – Future Goals

Page 17: Starbucks What Makes Starbucks a Great Place to Work Heather Blanchard, Marki Heape, Michael Johns, Isaac McDow

CSR AwardsOne of “Twenty Most Admired Companies in America” by

Fortune each year from 2003-2007

Fortune’s list of “The 100 Best Companies to Work For” nine times

Ranked ninth on the list of “100 Best Corporate Citizens” by Business Ethics magazine in 2007 and has been on the list since 2000

Included as one of the “100 Best Corporate Citizens” by Corporate Responsibility Officer magazine since 2000