stanford university information technology services stanford voice messaging tech express may 21,...
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STANFORD UNIVERSITY INFORMATION TECHNOLOGY SERVICES Voic Intialization The first time you login they need to update their: Password Recorded name Recorded outgoing greeting Log into the system using your ten-digit phone number Your default password is your seven-digit phone number We recommend making your password to the new system the same as password to the old system during the transition period 2/4/2016 page 2TRANSCRIPT
STANFORD UNIVERSITY • INFORMATION TECHNOLOGY SERVICES
Stanford Voice MessagingStanford Voice Messaging
Tech ExpressTech ExpressMay 21, 2009May 21, 2009
STANFORD UNIVERSITY • INFORMATION TECHNOLOGY SERVICES
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The Big PlanThe Big Plan IT Services Full Pilot
• IT Services began pilot testing on March 12, 2009. University Roll-out
• University faculty and staff with a mailbox at 3-0000 transitioned to the new voicemail system together on May 17, 2009.
Hospital Roll-out• Hospital faculty and staff with a mailbox at 3-1111 will be
transitioned to the new voicemail system together. • Pending success of the university rollout. Scheduled for
sometime during the summer.
STANFORD UNIVERSITY • INFORMATION TECHNOLOGY SERVICES
Voicemail IntializationVoicemail Intialization The first time you login they need to update
their:• Password• Recorded name• Recorded outgoing greeting
Log into the system using your ten-digit phone number
Your default password is your seven-digit phone number• We recommend making your password to the new system
the same as password to the old system during the transition period
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STANFORD UNIVERSITY • INFORMATION TECHNOLOGY SERVICES
Benefits of the New SystemBenefits of the New System You can store up to 100 messages and
messages never expire. If you accidentally delete a message, before
hanging up, you can return the deleted message to your voicemail inbox.• Press 3, then press 2, then press 9 to save the message.
You can delete or save a message without having to wait for the end of the message.• Just press 7 or 9 while the message is playing.
Forward messages to Email Receive fax via the voice messaging system
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STANFORD UNIVERSITY • INFORMATION TECHNOLOGY SERVICES
Managing Your MessagesManaging Your Messages You cannot reply to or forward messages from
callers on the other system.• For example, if someone from the hospital leaves a message
on the new voice message system, you cannot reply to this message because they are still on the old system.
During the 30 day transition period, access the old voicemail system by dialing 650-723-2000.• That’s 3-2000• Available until June 17th
Many buttons remain the same Some buttons have changed
• Refer to the Schematic for updates
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STANFORD UNIVERSITY • INFORMATION TECHNOLOGY SERVICES
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What Does Not ChangeWhat Does Not Change Delete and Save
• Press 7 to delete a message• Press 9 to save a message
Replay the last 10 seconds• Press 1 to rewind 10 seconds
Skip 10 seconds forward• Press 3 to jump ahead 10 seconds in a message.
Forward a Copy of a Message• Press 6 to forward this message to someone else’s mailbox
STANFORD UNIVERSITY • INFORMATION TECHNOLOGY SERVICES
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What Does ChangeWhat Does Change Reply to a Message
• Press 4 (instead of 8) to respond via voicemail to a message.• Currently, this only works for those on the new system (not
Hospital users) Envelope
• Press 8 (instead of 5) to hear the time stamp and caller information.
Pause• Press * (instead of 2) to pause a message.
Replay• Press 11 (instead of 4) to replay the entire message
Only one mailbox can light the lamp• For phones where more than one mailbox was associated, a
Message Waiting Notification via email has been established.
STANFORD UNIVERSITY • INFORMATION TECHNOLOGY SERVICES
Forward Messages to EmailForward Messages to Email Request via HelpSU Do you want to keep a copy?
• If you keep a copy, you will need to delete messages from your phone in addition to deleting them from your email. They will not automatically delete when you delete them from email. You have a 100-message limit, so it's important to delete them regularly.
• If you don't want to keep a copy, you will not be able to retrieve messages via phone. The messages will be sent to your email only.
Listen to your messages via Windows Media Player or Quicktime• iTunes is not recommended
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STANFORD UNIVERSITY • INFORMATION TECHNOLOGY SERVICES
Receive Fax via Stanford Voice Receive Fax via Stanford Voice MessagingMessaging
Request via HelpSU Access new fax messages by pressing 1, then
3. Enter a fax machine phone number (using the
ten-digit number) to print faxes Allows you to print when you’re standing
there, rather than having it sit in a common space unattended
Pair the fax feature with forwarding messages to email• Faxes are received as a .tiff file that can be reviewed in a
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STANFORD UNIVERSITY • INFORMATION TECHNOLOGY SERVICES
What Questions Do You Have?What Questions Do You Have?
The Unified Messaging ProjectThe Unified Messaging ProjectMarch 10, 2009March 10, 2009