standing out: how to set yourself apart from … › bar-resources ›...

19
Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY SERVICE OF THE D.C. BAR LUNCH & LEARN SERIES AUGUST 16, 2018 SPEAKER: MARY ELLEN HICKMAN

Upload: others

Post on 03-Jul-2020

2 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

Standing Out: How To Set Yourself

Apart From Other Law Firms

PRACTICE MANAGEMENT ADVISORY SERVICE OF THE D.C. BAR

LUNCH & LEARN SERIES ▪ AUGUST 16, 2018

SPEAKER: MARY ELLEN HICKMAN

Page 2: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

MARY ELLEN

HICKMAN, MBA

20+ years in marketing

• Advertising, research, business analysis, revenue forecasting

• New business and brand launch in US and overseas

• Launched and led 3 businesses

Broad range of experience

Adjunct professor of marketing

MBA from top-tier school

Founder + Marketing Strategist

Page 3: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

3

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

Hickman Consulting Partners = Growth

Page 4: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

4

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

Hickman Consulting Partners = Attention

Page 5: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

5

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

What are your objectives?

Page 6: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

6

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

STEP 1

Start with

your services

STEP 2

Identify

insights

STEP 3Communicate

STEP 5

OUR PATHSTANDING OUT: HOW TO SET YOURSELF APART FROM OTHER LAW FIRMS

Choose the

right clients

Determine

your point of

difference

STEP 4

Quantify

value +

increase

price

STEP 6

Page 7: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

7

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

Where is the

best place to

start?

Page 8: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

8

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

STEP 1Start with your services

What services do you provide?1

2 What do you do best?

1. start WITH YOUR SERVICES

Page 9: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

9

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

STEP 2Choose the right clients

Who needs your services?1

2

4

3

Who is easy to persuade?

Who values your services?

Who is able to pay?

5 Who is easy to work with?

2. Choose the Right clients

Page 10: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

10

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

STEP 3Identify insights

3. Identify Insights

1

2 What is important to your best clients?

• What is most important?

How do your best clients think and feel about your services?

Page 11: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

11

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

4. DeTERMINE Your Point Of Difference

Page 12: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

12

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

STEP 4Determine your point of difference

4. DEtermine Your Point Of Difference

1

2

3

The easy way: ask

Ensure that your benefit is unique (enough)

• Potential clients want to choose

• They expect you to make the choice clear

• Give them a reason to choose you

Think about what you do best and what makes you different

• What do your best clients care about the most?

• Your clients

• Your coworkers or colleagues

• Your friends and family

• Your advisors or vendors

Page 13: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

13

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

Consider your competition:

Law firms who do similar work.

Page 14: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

14

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

STEP 4Determine your point of difference

4. DEtermine Your Point Of Difference

1

2

3

The easy way: ask

Ensure that your benefit is unique (enough)

• Potential clients want to choose

• They expect you to make the choice clear

• Give them a reason to choose you

Think about what you do best and what makes you different

• What do your best clients care about the most?

• Your clients

• Your coworkers or colleagues

• Your friends and family

• Your advisors or vendors

Page 15: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

15

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

STEP 5Communicate

5. COMMUNICATE

1

2

3

Case studies

Testimonials

Talking points

• Situation

• Action

• Result

Page 16: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

16

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

STEP 6Quantify value + increase price

6. QUANTIFY VALUE + INCREASE PRICE

1

2 Reevaluate your rates

Do the math

• Quantify the value you provide: calculate the benefit

your clients receive

• Cost to provide services

• Market rate

• Value provided/benefit received

Page 17: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

17

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

STEP 1

Start with

your services

STEP 2

Identify

insights

STEP 3Communicate

STEP 5

OUR PATHSTANDING OUT: HOW TO SET YOURSELF APART FROM OTHER LAW FIRMS

Choose the

right clients

Determine

your point of

difference

STEP 4

Quantify

value +

increase

price

STEP 6

Page 18: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

18

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

Share your learnings:

What has worked best for you?

Page 19: Standing Out: How To Set Yourself Apart From … › bar-resources › practice-management...Standing Out: How To Set Yourself Apart From Other Law Firms PRACTICE MANAGEMENT ADVISORY

19

WWW.HICKMANCONSULTINGPARTNERS.COM© 2018 HICKMAN CONSULTING PARTNERS. ALL RIGHTS RESERVED.

Q&A

HICKMAN CONSULTING PARTNERSMARKETING STRATEGY FOR GROWTH

[email protected]

RESOURCES:

MARY ELLEN HICKMAN, MBA