stakeholder meeting selecting interventions to improve utilization of the iud city, country date...
TRANSCRIPT
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STAKEHOLDER MEETINGSTAKEHOLDER MEETING
Selecting Interventions to Improve Selecting Interventions to Improve Utilization of the IUDUtilization of the IUD
City, CountryCity, Country
DateDate
Insert MOH logo Insert Project logoInsert USAID logo
(Note: Photos have been removed to keep the file size manageable.)
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IntroductionsIntroductions
As we go around the room, say:– Your name
– Your position
– Where you work
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Meeting ObjectivesMeeting Objectives
Share and discuss results of performance assessment data results
Discuss performance gaps and analyze root causes of the performance gaps
Identify and select interventions to address performance gaps
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Agenda Agenda
Welcome and opening remarks Review of PIA and results of stakeholders
workshop: desired performance statements Presentation of assessment data results Break Actual performance and performance gaps Lunch Overview of root cause analysis Group work: conduct root cause analysis
Day 1—Date
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A Quick Reminder ofA Quick Reminder of Performance Performance
Improvement ApproachImprovement Approach
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What is Performance? What is Performance?
The tasks that people do and the results of those tasks
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What is Performance Improvement?What is Performance Improvement?
A step-by-step methodology for finding out what is needed to ensure good performance, and delivering it
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Factors Influencing PerformanceFactors Influencing Performance
1. Job expectations
2. Performance feedback
3. Environment and tools
4. Motivation and incentives
5. Skills & knowledge
Organizational Support: Using Performance
Factors
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PI FrameworkPI Framework
CONSIDERINSTITUTIONAL
CONTEXT
MISSION
GOALS
STRATEGIES
CULTURE
CLIENT ANDCOMMUNITY
PERSPECTIVES
OBTAIN AND MAINTAIN STAKEHOLDER AGREEMENT
MONITOR AND EVALUATE PERFORMANCE
DEFINE DESIREDPERFORMANCE
FIND ROOTCAUSES
WHY DOES THEPERFORMANCE
GAP EXIST?
SELECTINTERVENTIONS
WHAT CAN BE DONETO CLOSE THE
PERFORMANCE GAP?
DESCRIBE ACTUALPERFORMANCE
PERFORMANCEGAP
IMPLEMENTINTERVENTION
PNA
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CONSIDERINSTITUTIONAL
CONTEXT
MISSION
GOALS
STRATEGIES
CULTURE
CLIENT AND COMMUNITY
PERSPECTIVES
OBTAIN AND MAINTAIN STAKEHOLDER AGREEMENT
MONITOR AND EVALUATE PERFORMANCE
DEFINE DESIREDPERFORMANCE
FIND ROOTCAUSES
WHY DOES THEPERFORMANCE
GAP EXIST?
SELECTINTERVENTIONS
WHAT CAN BE DONETO CLOSE THE
PERFORMANCE GAP?
DESCRIBE ACTUALPERFORMANCE
PERFORMANCEGAP
IMPLEMENTINTERVENTION
PNA
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Define Desired PerformanceDefine Desired Performance
What the organization would like to see happening - what the providers should be doing
Is defined by stakeholders through consensus
Use specific, measurable terms
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Desired Performance StatementsDesired Performance Statements
Desired Performance
Indicators Target
Level
1.
2.
3.
Note: insert desired performance statements developed at stakeholder agreement meeting
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CONSIDERINSTITUTIONAL
CONTEXT
MISSION
GOALS
STRATEGIES
CULTURE
CLIENT AND COMMUNITY
PERSPECTIVES
OBTAIN AND MAINTAIN STAKEHOLDER AGREEMENT
MONITOR AND EVALUATE PERFORMANCE
DEFINE DESIREDPERFORMANCE
FIND ROOTCAUSES
WHY DOES THEPERFORMANCE
GAP EXIST?
SELECTINTERVENTIONS
WHAT CAN BE DONETO CLOSE THE
PERFORMANCE GAP?
DESCRIBE ACTUALPERFORMANCE
PERFORMANCEGAP
IMPLEMENTINTERVENTION
PNA
We are HereWe are Here
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Data Collection MethodologyData Collection Methodology
Describe methodology, sample size, and tools used
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Performance Data
Present text, tables, and figures of performance data collected via facility audits, provider and client interviews, provider observations, and any other methods used
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Performance Factor Data
Present the information gathered regarding the performance factors/ quality assurance and management elements, such as information on supervision, job expectations, motivation, knowledge and skills, etc.
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Do you have any questions or Do you have any questions or commentscomments??
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CONSIDERINSTITUTIONAL
CONTEXT
MISSION
GOALS
STRATEGIES
CULTURE
CLIENT AND COMMUNITY
PERSPECTIVES
OBTAIN AND MAINTAIN STAKEHOLDER AGREEMENT
MONITOR AND EVALUATE PERFORMANCE
DEFINE DESIREDPERFORMANCE
FIND ROOTCAUSES
WHY DOES THEPERFORMANCE
GAP EXIST?
SELECTINTERVENTIONS
WHAT CAN BE DONETO CLOSE THE
PERFORMANCE GAP?
DESCRIBE ACTUALPERFORMANCE
PERFORMANCEGAP
IMPLEMENTINTERVENTION
PNA
We are HereWe are Here
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What is a Performance Gap?What is a Performance Gap?
Desired Performance Desired Performance
— — Actual PerformanceActual Performance______________________________________________________________________________________
GAPGAP
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Performance GapsPerformance Gaps
Desired Performance Indicators
Actual Performance Percentages
Performance Gap
1.
2.
Note: insert the actual percentages determined via data collection and present the corresponding Gap for each desired performance statement or indicator
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Prioritize Performance GapsPrioritize Performance Gaps
We cannot work on every gap at once– Resources are limited– We need to focus our efforts for greater success
Must define criteria for prioritizing gaps:Largest gapsCritical area of performance
Place in priority order (1, 2, 3, ….) Let’s discuss….
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CONSIDERINSTITUTIONAL
CONTEXT
MISSION
GOALS
STRATEGIES
CULTURE
CLIENT AND COMMUNITY
PERSPECTIVES
OBTAIN AND MAINTAIN STAKEHOLDER AGREEMENT
MONITOR AND EVALUATE PERFORMANCE
DEFINE DESIREDPERFORMANCE
FIND ROOTCAUSES
WHY DOES THEPERFORMANCE
GAP EXIST?
SELECTINTERVENTIONS
WHAT CAN BE DONETO CLOSE THE
PERFORMANCE GAP?
DESCRIBE ACTUALPERFORMANCE
PERFORMANCEGAP
IMPLEMENTINTERVENTION
PNA
We are HereWe are Here
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Root Cause Analysis—Multiple WhysRoot Cause Analysis—Multiple Whys
Why?
Why?
Why?
3 W’s
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Root Cause Analysis TechniqueRoot Cause Analysis TechniqueRoot Cause Analysis TechniqueRoot Cause Analysis Technique
For each gap, ask “why is this occurring?” For each answer, ask “why” again?
– Chart multiple answers if they come up Keep asking “why?” until no more answers are
available
– Stop when you have to say “I don’t know” The root cause is the lowest-level cause
you can do something about.
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Gap: Supervisors are not making appropriate number of supervision visits
Did not know how many visits were expected No transport
No one told them Have no job description No funds
No one developed a Job description
No one’s job to tell them Did not request funds
Did not know how to complete the funding request form
Were not trained
Root Cause Analysis ExampleRoot Cause Analysis Example
Have no supervisor
No support system for them
Not in theirtraining
Example: Ghana, 2000
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Remember the Performance FactorsRemember the Performance Factors
Organizational Support: Using Performance
Factors – Job Expectations– Performance Feedback– Physical Environment and Tools– Motivation and Incentives
– Skills and Knowledge to do the job
Note: Categorizing root cause by performance factor helps us to better identify the appropriate interventions for addressing the root cause
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In your group begin by reviewing assessment results related to your assigned gap.
Conduct root cause analysis for the performance gaps. Ask why-why-why for each gap.
Choose a facilitator for your group and write the multiple why trees on flipchart paper so your whole group can see.
Identify the root causes for each gap by placing a star (*) by it.
You will have 60 minutes. Then we will present and discuss.
Group WorkGroup Work
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STAKEHOLDER MEETINGSTAKEHOLDER MEETING
Selecting Interventions to Improve Selecting Interventions to Improve Utilization of the IUDUtilization of the IUD
City, CountryCity, Country
DateDate
Welcome to Day Two!Welcome to Day Two!
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Agenda Agenda
Presentation of root cause analysis group work in plenary
Overview of steps for intervention selection Group work: brainstorm and select interventions Break Presentation of group work on intervention
selection in plenary Conclusion and next steps
Day 2—Date
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Plenary: Root Cause Analysis
Let’s share your group’s work!
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CONSIDERINSTITUTIONAL
CONTEXT
MISSION
GOALS
STRATEGIES
CULTURE
CLIENT AND COMMUNITY
PERSPECTIVES
OBTAIN AND MAINTAIN STAKEHOLDER AGREEMENT
MONITOR AND EVALUATE PERFORMANCE
DEFINE DESIREDPERFORMANCE
FIND ROOTCAUSES
WHY DOES THEPERFORMANCE
GAP EXIST?
SELECTINTERVENTIONS
WHAT CAN BE DONETO CLOSE THE
PERFORMANCE GAP?
DESCRIBE ACTUALPERFORMANCE
PERFORMANCEGAP
IMPLEMENTINTERVENTION
PNA
We are HereWe are Here
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Select Interventions—The StepsSelect Interventions—The Steps
Define intervention criteria– Make a list of criteria for judging possible
interventions, some examples include:• Affordable• Feasibly• Timely
Brainstorm possible interventions– Generate as many possibilities as you can– Do not evaluate them yet
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Prioritize and select interventions– Compare each intervention to criteria list– Cross out those that do not meet the
criteria– Prioritize the interventions
Select the best intervention to fix the root cause in question
Aim for one intervention per root cause (if possible)
Select Interventions—The StepsSelect Interventions—The Steps
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Make a list of criteria for judging possible interventions
Identify “must” criteria—those criteria that are absolutely essential
Prioritize the other criteria
Define Intervention CriteriaDefine Intervention Criteria
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What will be our Criteria?What will be our Criteria?
Ideas? Let’s discuss
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Group WorkGroup Work
For each root cause identified earlier, – Brainstorm possible interventions– Compare interventions to selection criteria– Select the interventions you propose to address each root
cause
Record your interventions on flip chart paper using the table format.
You will have 60 minutes. Then we will present and discuss.
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Performance Gap
Root Cause
Interventions
Presentation FormatPresentation Format
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Group Work—Define Action PlansGroup Work—Define Action Plans
For each intervention your group selected, identify the:– Activities/steps
– Responsible person
– Timeline
Use the following table format and record your action plan on flipchart paper.
You have 60 min. Then we will present and discuss.
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Action Plan FormatAction Plan Format
InterventionIntervention Activities/ Activities/ StepsSteps
Person Person ResponsibleResponsible
TimeframeTimeframe
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Next Steps
Add next steps as appropriate